Category: Bad Behavior

Won’t Miss This Misogynist

| BC, Canada | Bad Behavior, Bigotry

(The customer calls in because he has no signal on his TV. After verifying simple things, such as ‘is the cable box turned on,’ the customer randomly turns nasty.)

Me: “Okay, sir, can you just press input on your remote for me?”

Caller: “I’M NOT A DUMMY!”

Me: “Nobody assumed that, sir. I just need you to press input so we can get to video.”


Me: “Sir, press input and then we sel—”


Me: “I can’t transfer you back to the queue and that’s exceptionally sexist.”


Me: “Your wife must be a very lucky woman and I don’t have to take this abuse; I am terminating this call.”

The Mother Knows Her Call Of Duty

| OH, USA | Bad Behavior, Family & Kids, Technology

(I am working at a customer support center for a popular online video game.)

Me: “Hello, support.”

Caller: “Hi, my son can’t get into his account.”

(I verify her information and pull up the account.)

Me: “Ma’am, it seems you son’s account was suspended because he violated community guidelines.”

Caller: “What does that mean?”

(I get the report open and my jaw drops. He was reported for harassment. Gamers are infamous trash-mouths, but this one of the disgusting guys who harassed our female players. And I have his mother on the line.)

Me: “It looks like your son was reported for harassing another player. Do you know if he was using his account last Saturday?”

Caller: “Oh, yes, that was him. What did he do? Did he swear?”

Me: “Among other things. Do you have an email address that I can send a copy of our suspension notice and transcript of the event in question?”

(She gives me her email and keeps talking while I type and send.)

Caller:  “I don’t see how you can ban him for a little swearing? I read the rating; don’t the characters swear? What did he say that was so bad?”

Me: “I am not comfortable repeating it. Did you get the email?”

Caller: “Yes, I—”

(She goes very quiet.)

Me: “Ma’am?”

Caller: *she talks in that deadly, angry-mother tone*“Thank you for informing me of this. Unfortunately I will need to cancel his account.”

Me: “I will go ahead and do that for you. Can I help you with anything else today?”

Caller: “No, thank you. I have to go talk to my son now.”

(I didn’t stop grinning all day long, knowing at least one online harasser met justice.)

You’re Only Cursing Yourself

| USA | Bad Behavior, Language & Words

(One of the few good policies is that we can hang up, with no warning, on customers if they start cursing at us.)

Technical Support Representative #1: “[Company] tech support. What may I help you with?”

Caller: “Your [bleeping] piece of [bleep] is not [bleeping] working.”

Technical Support Representative #1: “Sir, if you don’t stop cursing and tell me what the issue is…”

Caller: “[Bleep] you, just fix the [bleep]ing piece of [bleep].”

Technical Support Representative #1: *click*

Technical Support Representative #2: *same thing*

Technical Support Representative #3: *same thing*

(By now we are sharing the customer number and start answering:)

Technical Support Representative #6: “If you curse, we hang up…”

Caller: “[Bleep].”

Technical Support Representative #6: *click*

(A few more rounds of this and he finally gets to me.)

Me: “Shut up and listen. We are here to help you. You curse, I hang up. Now tell me what’s wrong and I’ll help you. Your call, curse or help?”

Caller: *in a rather meek voice* “Okay, but I’m a bit frustrated.”

Me: “Don’t worry; I’ll walk you through it.”

(He cursed once in the conversation, paused and apologized. It took only ten minutes and was a really a simple fix.)

Needs To Make A Clean Break

| Atlanta, GA, USA | Bad Behavior, Crazy Requests, Movies & TV

(I’m trying to clean out a theater between shows, when the crowd waiting for the next show decide to come in and have a seat.)

Me: “Excuse me, but could everyone please give me a few minutes before you come in? I’m trying to clean up before the next show.”

(Everyone ignores me and continues to find a seat.)

Me: “I’m sorry, but I’m trying to finish cleaning. Could you wait a few me a few more minutes?”

(People still keep coming in, and the theater is beginning to get crowded.)

Me: “Uh… I need to finish cleaning in here.”

(More people keep coming, and I finally give up and head back out to the lobby. A few minutes later one of the customers storms back out.)

Customer: “Excuse me, sir. That theater is a mess! Why doesn’t somebody go in there and clean it?”

Me: *face-palm*

Opening His Account And His Mouth

IL, USA | At The Checkout, Bad Behavior

(I am opening an account for a high school age kid. He has been attempting to hit on me the entire time. I’m in my 20s, but have been told many times that I look to be about 18, so I’m used to this, but this kid is starting to get on my nerves. He’s been at my desk for 40 minutes. I set up the account half listening to his attempts to impress me, and am trying to politely get him out.)

Me: “So, looking at your ID makes me feel really old.”

Customer: “Oh yeah, why?”

Me: “Because you were born in [year]. See, I was born [seven years earlier], so the fact that someone seven years younger than me just opened a bank account makes me feel very old. Speaking of which, your account is all ready to go. Do you have any questions about it?”

Customer: “I’m feeling old today, too! My back and my legs hurt! I think it’s because I play sports. Football, basketball, MMA fighting… Yeah, I do it all.”

(This kid is shorter than I am and quite skinny.)

Me: “MMA? Seriously?”

Customer: “Uh-huh. Impressive, right?” *grins*

Me: “I have a cousin that does MMA for real. He’s about the size of three of you.”

Customer: “Well… uh… I’m small, but I’m quick! You have to watch out for me!”

(The kid did not stick around much longer after that.)

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