Category: Bad Behavior

The Storm After The Calm, Part 2

| KY, USA | Bad Behavior, Crazy Requests, Popular

(Friday we were closed due to a blizzard. We open back up normal time on Saturday since the roads are finally clear. I am running the register when an older gentleman walks up.)

Me: “Hi, sir! How are you?” *I run up his items*

Customer: “Honestly, I’m pissed off!”

Me: “Oh, I’m sorry.”

Customer: “Yeah, you should be. You all were closed yesterday!”

Me: “Well, sir, it was due to bad weather.”

Customer: “I really needed this stuff. I waited outside for 20 minutes but you never opened!”

(I look over in his bag and noticed all he bought was a soda and a large can of tomato juice.)

Me: “I’m sorry, sir. Next time we will risk our employees lives on icy roads just so you can get one can of tomato juice! I mean who cares if someone wrecks and dies!”

Customer: “Well… never mind!”

(He paid for his stuff and ran out the door… forgetting to grab his oh-so-important merchandise!)

Related:
The Storm After The Calm

Cut-Price Husbands

| New Zealand | Bad Behavior, Bigotry, Popular, Tourists/Travel

(We have a policy in which we will beat our competitor’s prices by a dollar if a customer pays on that day. We can make no further discounts or deductions on the reduced price if a customer asks for that service, as if we do, we risk running a debit with the airlines. We publicize this far and wide, so we get customers approach us on a daily basis.)

Customer: “I’ve found this price to the USA, but I want you to price beat it for me.”

(This can involve a few minutes of work, as we have to research the price, and confirm it is still valid. In this case everything is fine, and I can proceed.)

Me: “Okay, well, we will match this price, and better it by $1.”

Customer: “No. No, I want more off. You will give me another 10% off the price, and waive all the fees.”

Me:”I’m sorry, but that’s just something I can’t do. This is the lowest price you can get. It is already a sale price, and we’ve dropped the price again to beat our competitors. I can’t give you anything further. Dropping the fees will actually anger the airline, as that incorporates their fuel charges. ”

Customer: “No, you will. And I might buy more travel from you in the future.”

Me: “I’m sorry, sir, but I can’t.”

Customer: “Give me a discount!”

(This goes on for more than 10 minutes with the customer insisting that I must give him a 10-20% discount.)

Me: “Sir, honestly, I have given you the best price in the country. I can get my manager to confirm this, if you would like?”

Customer: “No, I can tell your manager will just do what you say. This is because you aren’t married isn’t it?”

Me: “What?!”

Customer: “You’re not wearing any rings. You’re not married, as you obviously don’t know how to treat a man. If you give me this discount, it will prove that you are worthy for a husband!”

(Unbelievably I kept my cool. He went away after 30 minutes, telling me what a hard and difficult woman I was. He still booked, and even then harassed my colleague for asking about the entry visas!)

A Repeat Problem

| TX, USA | Bad Behavior, Food & Drink

(To keep from making the order wrong, I repeat the order at the end before they pay to make sure it’s correct.)

Me: *repeating big order back to older gentleman customer*

Customer: *obviously not paying attention*

Me: “Does that sound right?”

Customer: “Yes! Make sure my order is correct!”

Me: “Okay, that will be [total].”

(15 minutes pass and they get their order.)

Coworker: “That guy with his family is asking for you. Go see what he wants.”

Me: “Yes, sir, what’s the problem?”

Customer: “I told you I didn’t want cheese on my burger and I wanted fries with ALL my burgers. Those are missing fries!”

(He didn’t say that at all and I know because I’m very attentive for this reason.)

Me: “Sir, I repeated the order back to you to make sure it was correct…”

Customer: “NO! You obviously were not listening to me!”

Me: “Okay, I’ll go ahead and fix your burger and get you some fries.”

(And of course we had to make a new burger and he got three free side orders of fries. He probably just did it for free stuff…)

On The Cliff-Edge Of Acceptable Humor

| Austin, TX , USA | At The Checkout, Bad Behavior, Popular

Me: “How are you doing today?”

Cashier: “Well, you know, some days are okay and some days you want to jump off a cliff?”

Me: “Oh, honey, don’t do that. Push someone over first, so you have something to land on when you fall.”

Cashier: *grins*

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A Serious Error In Judgment

| NY, USA | Bad Behavior, Criminal & Illegal, Liars & Scammers, Popular

(I work in a call center for a large trucking company. It’s mainly customer service, but we also make collection calls when a client’s invoice has gone past due.)

Me: “Good day, ma’am. This is [My Name] from [Company]. We are looking for payment on an invoice that has gone past due.”

Client: “Yes, we’re aware. We are refusing payment. You didn’t deliver the materials on time.”

Me: “I’m so sorry that happened! Do you mind holding a moment so I can look into this a bit further and credit your account?”

Client: “No problem.”

(I put the client on hold and review the shipping papers. The client did ask for a specific delivery day of Tuesday on the paperwork… However, that’s exactly when we delivered, at 10:00 am, a full two hours before the guaranteed time of noon.)

Me: “I’m sorry, ma’am. But it shows here that you requested a delivery date of Tuesday by noon and we actually delivered at 10:00 am.”

Client: “Yes, I know, but you were still a day late.”

Me: “No, ma’am. It delivered Tuesday as requested on the shipping papers.”

Client: “Yes, but it supposed to be there Monday.”

Me: “But that’s not what the shipping paper says.”

Client: “I already said I know that. But it was supposed to be there Monday. Now my customer will not pay us because of it.”

Me: “I’m sorry, but how are we to know that the goods had to be there Monday if you put Tuesday on the paperwork?”

Client: “Well, because I didn’t want to pay for the two-day service. I expected your driver to get it there ahead of schedule.”

Me: “So, let me get this straight. You asked us to deliver Tuesday, but you are withholding payment because you really wanted it there Monday? And now you’re trying to hold us responsible for delivering late after you just admitted you were trying to avoid paying extra costs for expedited service?”

Client: “Um… well… you still should have gotten it there Monday. Isn’t it your job to exceed the customer’s expectations?”

Me: “Actually, we did just that… by delivering a full two hours before the time documented on the papers.”

Client: “Well, I can’t pay you. I won’t be paid, so I can’t pay you.”

Me: “So, essentially, you want my company to pay for your error?”

Client: “Yes. I think it’s only fair.”

Me: “Ma’am, if this invoice is not paid in full by the end of today, based on the information you’ve admitted to me here, I will have no choice but to file a theft-of-service report with my headquarters and cut off service to your location. At that time, the company attorney will be in contact with your owner to discuss litigation. Further, we will also send notification to the credit bureaus that will ding your company’s credit score which will make it difficult to obtain credit with another freight carrier. Do you have any other questions before I termination this call?”

Client: “I… um… that’s not… um… necessary. Do you take company credit cards?”

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