Category: Bad Behavior

Overcompensation Before They Ask For Compensation

, | Flagstaff, AZ, USA | Bad Behavior, Food & Drink

(I am working the front counter when I see a customer who is known as one of our “problem regulars” come in.)

Me: “Hi, what can I get for you today?”

Customer: “I want that grilled onion cheeseburger, but I don’t want NO CHEESE ON THAT. Got it?”

(Last time he came in, he asked for the same thing and they accidentally put cheese on it, which he proceeded to throw on the counter right in front of me. Since this completes his order today and I have no more customers, I go and alert manager to his presence since he usually asks for one anyway. We both come back in time to see the customer standing on his tiptoes trying to see how they’re making his burger, which you cannot see from anywhere in our lobby.)

Customer: “They ain’t puttin enough onions on it. I want more onions.”

(My manager then asks the grill people for an entire sundae cup of grilled onions which he sets on the tray with the customers now-ready burger and hands it to him.)

Customer: “I didn’t want THAT many onions…”

Manager: *smiling widely* “Well, now you have just as many as you want. Have a good day, sir.”

The Caper Crusader

| Germany | Bad Behavior, Crazy Requests, Food & Drink

(I am at a restaurant for dinner. A customer on the next table orders roast pork. The recipe used by the restaurant includes capers. I sit down a few moments before his food is served. He doesn’t even touch it but immediately speaks up.)

Guest: “Wait, there’s capers in there! I asked for a roast pork without capers!”

Waitress: “Oh, I’m very sorry. I guess the kitchen didn’t read to leave the capers out.”

Guest: “Well, I hate capers! I’m not going to eat that.”

Waitress: “Let me take it back. I’ll bring you a new one without capers.”

Me: “You’re going to throw it away, are you?”

Waitress: “Well, yes.”

Me: “You can give that to me then. I was going to order it anyway, and I don’t mind the capers.”

Guest: “What? You can’t have that!”

Me: “Why?”

Guest: “It was prepared for me! You can’t have my food!”

Me: “Huh? I thought you didn’t want it?”

Guest: “I don’t!”

Me: “Then they’re just gonna throw it away anyway. That would be a waste.”

Guest: “You can’t have MY food! It was made for ME, not YOU!”

(Something flicked his switch at this moment – he’s calling me things like parasite, saying that I just want him to pay for my meal. Note that they wouldn’t have charged him for the faulty order; I would have paid for it. Enter the restaurant owner.)

Owner: “What is going on here?”

(The waitress explains the situation to him, he looks at me, and I confirm. The other guest is still fuming and mumbling under his breath.)

Owner: “So you don’t want the roast with capers?”

Guest: “I don’t! I hate capers!”

Owner: “You don’t want it, but you also don’t want anyone else to have it?”

Guest: “No! It is my food and my money!”

Owner: “You gave it back, so it isn’t your food. I’m not going to throw perfectly good food away if someone else wants it. Also, I refuse to serve people who do not know how to behave.”

Guest: “What does that mean?!”

Owner: “It means we will not serve you today. Please leave. You don’t need to pay for your drink, just get out.”

(The guest left, muttering that he wouldn’t want to eat at this ‘crappy place’ anyway and he wouldn’t be back. The owner did not give me the other guest’s food, stating it was no longer hot enough and he didn’t want to serve me food that wasn’t hot. However, when I left, they gave it to me in a doggy bag.)

What A Hard Case

| Denver, CO, USA | Bad Behavior, Crazy Requests

(We own both a cell phone accessories store and a kiosk in the same mall. A customer is at the kiosk and can’t find anything she likes and is agitated because of it. She is told to come into our store because we have a wider selection of cases. The customer is also currently using a case she bought from us three months ago. She is an older lady of around 45.)

Me: “Hello, how you doing today?”

Customer: “Hey, I’m very agitated right now. My experience at your kiosk was horrible!”

Me: “I’m sorry; what happened?”

Customer: “The guy made me try on your case and it was hard to take off—” *should be a good thing for a phone case so it doesn’t pop off easily* “—and I cannot find a case I like.”

Me: “I’m sorry about that; we have a lot more to choose from here. Let’s find one that fits your needs.”

Customer: “I need one that’s very protective.”

Me: “Okay, all the protective ones are over here.” *I show her our best cases*

Customer: “Noooo, these are plain and ugly!” *walks over to the shiny, flashy, fashionable cases* “How about these?”

Me: “Those aren’t too protective. They’re mainly for looks and show but they aren’t bad if you’re extra careful with your phone.”

Customer: “No, I’m super clumsy. I drop it all the time.”

Me: “Then I’d stick with the higher quality cases.”

Customer: “But I don’t want them! Oh, my god, I’m sooo irritated right now. I don’t know what I’m gonna do!”

Me: “Yeah, it’s a tradeoff. It’s hard to have a perfect case that does everything at the same time.”

(She chooses one.)

Customer: “I’m just gonna go with this one. I hate the one I’ve been using from you guys. it keeps falling out of the case! What is the total?! I’ll pay more if I have to. I want to get out of here now!” *very loud and freaking out*

Me: “I’m sorry to hear that. It’s not supposed to do that. I won’t charge you for the new case, only the difference.”

Customer: “That’s the same as charging.”

Me: “No, it’s not, ma’am. This case is $40+tax but you only have to pay $10+tax to cover the difference because the case you had was $30.”

Customer: “I am so annoyed right now I’m about to go crazy… You guys don’t understand business and I’m going to report this to the BBB. This is why people love Apple, because they take care of their customers.”

Me: “I’m sorry, ma’am. Technically I’m supposed to charge you the full $40+tax for the case. Our return policy is seven days and our exchange policy is fourteen days. It’s been three months and I’m still allowing you to exchange it.”

Customer: “I’m never coming back again! You guys don’t understand anything! I’m never coming back.”

Me: “That’s fine, ma’am. Some people will like our products ad policies and some won’t. It’s not for everyone.”

Customer: “You don’t understand anything!”

Me: “Yes, I actually do, ma’am.”

Customer: “No, you don’t! I’ve worked in sales for over twelve years!”

(Obviously why she’s stuck in sales for 12 years. My boss comes out.)

Boss: “What is going on here?”

(We explained the situation.)

Boss: “Okay, ma’am, let me look up your purchase history on the system so we can further assist you.”

Customer: “NO! I DON’T WANT TO GIVE YOU ANYTHING. THIS IS STUPID. I AM SO DONE!”

Boss: “You know what? Just take it and leave.”

Customer: “OKAY! I’M NEVER COMING BACK!”

(She leaves.)

Boss: “I just want her to get out.”

(I don’t appreciate people trying to get things for free and abusing/ignoring company policies as if they’re above everyone else, but at the end of the day she got a free case after using ours for three months.)

Don’t Chew The Fat With Me If You Can’t Handle It

| OR, USA | At The Checkout, Bad Behavior, Health & Body

(I’ve recently given birth to a gorgeous baby girl, and while I’ve now returned to my job, I haven’t yet managed to shed the weight I put on during my pregnancy.)

Customer: “D***, you’ve really gotten fat!”

Me: *silently checking out his purchases*

Customer: “I mean, I’ve only been coming here for like a year so that is some incredible weight gain!”

Me: *just shrugs and keeps scanning his purchases*

Customer: “So…what’s the deal? Boyfriend left ya? Job getting to ya? Feeling like the only reason for living is to get to the bottom of your third tub of ice cream?”

Me: “That’ll be [price].”

(The customer doesn’t pull out his wallet just yet.)

Customer: “Well, are you gonna answer me, whale?”

Me: “First off, let me ask this: what is your endgame here?”

Customer: “Huh? My what?”

Me: “Your endgame. What do you hope to accomplish by insulting and belittling me here? Because so far all you’re doing is making yourself look like a complete idiot to everyone around you.”

(The customer turns and notices the rest of the line is staring at him, some in shock and some in quiet disdain.)

Customer: “I… uh… well… so you know you’re a fat-a** and do something about it!”

Me: “I am doing something about it. I put on this weight because I was pregnant. Now I’m hitting the gym at least four times a week so I’ll no doubt lose it again.”

Customer: “Well… uh… I dunno, then! I didn’t think you were going to quiz me about this!”

Me: “Your total is still [price].”

Customer: “No! F*** you, fat b****! Now I feel bad and it’s all your fault!”

(He storms off, leaving me to have to void his entire transaction.)

Me: “I apologize for this. It won’t take me more than a minute.”

Next Customer In Line: “How… How did you keep your cool through that?”

Me: “Ten hours of labor and a baby that made every bit of pain totally worth it. After that, it takes a lot more than a moron’s poorly chosen words to hurt me.”

Just Three Hot Minutes Away From Complete Anarchy

, | Port St Lucie, FL, USA | Bad Behavior, Wild & Unruly

(I am the manager for a busy fast food chain. Naturally, when we run out of product because it sells quicker than expected, we have to cook more.)

Drive-Thru: “Sir, it’ll be about three minutes for the chicken to finish cooking. Do you want something else or is waiting okay?”

Customer #1: “No, I’ll wait. Just don’t forget about me.” *drives forward and parks*

(The chicken has just come up not even three minutes later and we are in the process of assembling his sandwiches when the customer comes storming inside. So of course I think to myself: “yup, here comes Hell*)

Customer #1: “F**K THIS! I HAD TO WAIT FOR MY FOOD TO COOK. YOU KNOW WHAT? I ORDER HERE EVERYDAY! I WANT MY F***ING FOOD OR MY F***ING MONEY!”

(At this point he is screaming at the top of his lungs, in front of all my other guests.)

Me: “Okay, sir, just give me one moment. Your food just came up. I’ve got it right here for you.”

Customer #1: “F**K THIS. THIS IS A WASTE OF F***ING TIME. I WANT MY FOOD OR MY F***ING MONEY.”

(The food is in my hand, in front of him, as he is screaming this.)

Other Manager: “Sir, she has it ready. Just please stop cursing at us. We have it for you.”

Customer #1: “F*** YOU!”

(At this point there are children inside with another customer.)

Customer #2: “Sir, please stop.”

Customer #1: “YOU WANT TO FIGHT? COME OUT HERE AND FIGHT ME!”

Customer #2: “Sir. There’s no need to curse, that’s all I’m saying.”

Customer #1: “THIS IS F****** AMERICA! I CAN SAY WHATEVER THE F*** I WANT. SO SHUT YOUR GOD-D*** MOUTH!”

(Finally, after five minutes of screaming over the food, he snatches it out of my hand nearly ripping the bag and storms off out the door.)

Customer #2: “What was his problem?”

(We all couldn’t help but just start laughing.)

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