Category: Bad Behavior

A Problem Customer

| USA | Bad Behavior, Language & Words

(A customer is trying things on in the fitting room while I refold items to go back to the floor.)

Customer: “The large is a little too big on me. Can you get a size medium for me?”

Me: “Oh, that’s no problem at all! I actually have a size medium in the same dress on the rack right here.”

(I go to hand her the dress, but she has a sour look on her face, and demands to see my manager. I page the manager, not knowing why.)

Customer: *to Manager* “I asked her for another size and she said it’s ‘no problem’! She implied it was a PROBLEM to do her job. I demand she be fired! There was no problem; she just had to do her job.”

Me: *to Manager* “I just meant that it was especially easy to help her because I already had the dress at hand. That’s all.”

Manager: “Okay, sounds like this was just a difference in language…”

Customer: “No! I’m not going to be insulted like this! Doing your job is not a PROBLEM! You are ALL spoiled and rude! This is your job! Not a PROBLEM. Your corporate office will hear about this! You will ALL be fired!”

(She dumps a stack of freshly folded shirts on the floor on the way out. While I am picking them up, I overhear my manager on the phone with our district manager.)

Manager: “I just wanted to forewarn you that you may get a phone call from a PROBLEM customer…”

Whack Friday

| Juanita, WA, USA | At The Checkout, Bad Behavior

(I work for a popular chain of craft stores. A few weeks before Black Friday, we will hire a number of seasonal cashiers. The girl in this story is sixteen, and this is her first job, so she is somewhat nervous. As she’s ringing up a customer with an overstuffed cart, the customer is complaining away, until it turned into outright abuse.)

Customer #1: “This is taking too long. Why do you need her—” *gesturing to me* “—to come help you every five seconds? Are you stupid?”

(I was the Front End Supervisor, and the registers required my key to punch in a large number of the same item, rather than making the cashier have to ring them up one by one.)

Me: “I’m sorry for the delay, ma’am, but there are eight registers and only two supervisors.”

Customer #1: “Did I ask you? I don’t think so. This girl is an idiot. She has no business manning a register.”

(She continues on like this, until I can tell the poor cashier is almost ready to cry. Behind her are a group of young women who have been waiting patiently. Finally, one turns to another. Both speak very loudly, intending to be overheard.)

Customer #2: “I guess you win the bet.”

Customer #3: “Which one?”

Customer #2: “That we’d get stuck behind a whiny a**-hole before six in the morning.”

Customer #3: “I know, right? It’s like she’s never shopped on f****** Black Friday before.”

Customer #4: “Somebody needs a binky and a nap.”

Customer #2: “Or the stick pulled out of her a**.”

(By this point, I’m about two breaths away from cracking up entirely. Customer #1 has gone very quiet, and is completely red-faced. She pays and scurries out with her cart. I reassure the poor cashier and send her on an early break, taking over the register for her.)

Me: “Thank you for that. That was everything I wished I could say. I can’t actually throw people out unless they start swearing.”

Customer #2: “No problem. I hate people like that. Tell that poor girl we thought she was doing a great job.”

(I later did, and the relief on the girl’s face was a wonderful thing to see.)

Not App-y With Your Answer

| USA | Bad Behavior, Technology

(I work for a call center that contracts out to a phone company.)

Me: “Thank you for calling the [Company] support. My name is [My Name]. How can I assist you?”

Customer: “My app isn’t working right.”

Me: “How is it not working right?”

Customer: “It’s not transmitting data to my watch.”

Me: “All right, there’s some troubleshooting steps we can do.”

(I lead the customer through the steps, but it still isn’t connecting properly.)

Me: “At this point, the app is launching properly. Contacting the developer of the app is the next step.”

Customer: “You mean, like, on their web page?”

Me: “Yes. If the app is installed and launching like it should, but still not working, that would be the next step.”

Customer: “I already did that.”

Me: “You contacted them?”

Customer: “Yeah, it’s a known problem. I just wanted you to have a different answer.”

The Customer And Your Wife Is Not Always Right

| Dallas, TX, USA | Bad Behavior

(Our company has a very similar name to another company and we get their customers call in all the time asking for products that my company does not sell below is what happened when someone calls.)

Me: “[Company]. This is [My Name].”

Caller: “Hi, I need to buy [Product we don’t sell but Other Company does].”

Me: “I’m sorry, sir, I’m afraid you’ve called the wrong company. You need [Other Company]; we don’t carry those products.”

Caller: “But my wife gave me this number.”

Me: “Well, then, your wife gave you the wrong number. You are going to have to find the number for [Other Company].”

(After that the caller hangs up and I go back to what I was doing. Not even ten minutes later my phone rings again with the same person calling.)

Me: “[Company]. This is [My Name].”

Caller: “Hi, I need to buy [Product we don’t sell but Other Company does].”

Me: “Sir, you called the wrong number again. I’ve told you that you need [Other Company]. We are a different company from them. We don’t sell the product you are looking for.”

Caller: “ARE YOU TELLING ME MY WIFE WAS WRONG? SHE’S ALWAYS RIGHT!”

Me: “Yes, I am telling you that your wife is wrong. Have a nice day and I hope you find the correct number for [Other Company].”

Caller: *screaming in the background*

Me: *hangs up*

Very Fluid Parenting

, | AB, Canada | Bad Behavior, Family & Kids

(I am a server at a restaurant where one side is family dining and the other is 18+ only, the drinking age in Alberta. Each side, while under the same roof, has completely different entrances, the sports bar clearly marked in bold letters – NO MINORS, 18+. A party of five brings in a very young baby in a child seat into the sports bar.)

Me: “I’m sorry, but this is an adult’s-only bar. No one under 18 is allowed.”

Customer: “It’s okay; she’s only a few months old.”

Me: “It’s actually illegal for your child to be in this part of the restaurant. It’s only for adults. You are more than welcome to try the other side. They have the same channels and sports playing over there.”

Customer: *scoffs and rolls her eyes at me* “It’s not like I’m going to give her any alcohol!”

Me: *very slowly* “I’m sorry, ma’am, but you cannot have your BABY in a BAR!”

(She got flustered and then just muttered something to me as she and her baby left the bar, with the rest of her friends slowly following, looking embarrassed.)

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