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Category: Bad Behavior

This Conversation Has A Beautiful Final Destination

| UK | At The Checkout, Bad Behavior, Money

Customer: “I’d like to go to [Destination #1] today, then on to [Destination #2] tonight, then back here tomorrow.”

(I know that in order to get from Destination #1 to Destination #2, the customer will have to come back through here, so I sell her a here-to-Destination #1 return and a here-to-Destination #2 return.)

Customer: “Excuse me; this isn’t what I asked for!”

Me: “Sure it is, that will get you to [Destination #1] today, [Destination #2] tonight, and back to here tomorrow.”

Customer: “No! I wanted a single to [Destination #1] and then a [Destination #1] to [Destination #2] return! This is disgraceful customer service. You are useless at your job. You ought to be f***ing fired because you can’t even listen to what people want! You need re-training so you learn not to sell the wrong tickets and waste honest people’s money! How much have you overcharged me, so I can let your manager know how you’ve f***ing stolen from me!”

Me: “Actually, ma’am, I’ve saved you £26.”

(The customer was left gaping while every other customer in the queue who’d heard every word started laughing at her. It was the most beautiful moment in my working life so far.)

Allergic To Payback

| New Orleans, LA, USA | Bad Behavior, Food & Drink, Liars & Scammers

(After a customer is hospitalized due to a miscommunication about their allergies, my manager changes store policy so that we aren’t allowed to serve anyone anything if they say they are allergic to components. Since bratty customers often claim allergy, this has had many hilarious results, my favorite being a customer who usually makes us remake her order three or four times because she’s allergic to this or that.)

Customer: “I’ll have a meatball sub, no onion. I’m allergic to onion.”

Me: “The meatballs have onion in them. What else can I get you?”

Customer: “The meatballs only have a little; it’s fine.”

Me: “You have informed me you have an onion allergy. I cannot serve you any products containing onion.”

Customer: *huffs* “Fine, I’ll have the chicken sub!”

Me: “Ma’am, last week you made me remake your food because of a tomato allergy. I cannot serve you any product with tomato.”

Customer: “Yes, you can! I get them all the time.”

Me: “Store policy has changed. I cannot serve any customer any food that may have been contaminated with anything they label as an allergen.”

Customer: “Fine, I was lying. Give me my sub.”

Me: “As you have given me conflicting information I must err on the side of caution. I cannot serve you tomato, onion, wheat, gluten, dairy, eggs-”

Customer: “WHAT! I never said I was allergic to that stuff:”

Me: “Ma’am, whenever you have us remake food we must enter the reason in the register. And all your credit card purchases are saved in the system. Should we look up your purchases?”

Customer: “Get me your manager!”

(I run in back and tell him what’s going on. He gets an evil look on his face.)

Manager: “Hello, ma’am, I understand you’re confused about our new store policy?”

Customer: “Your employee here refuses to make me food even though I told her I am not allergic!”

Manager: “So you aren’t allergic to onions or tomatoes or wheat?”

Customer: “No, I am not.”

Manager: “Ma’am, you just admitted to lying about allergies. So you can either pay for every sandwich you’ve ever had us remake, or get out.”

Customer: *runs out of the store*

Refunder Blunder, Part 17

| NY, USA | At The Checkout, Bad Behavior

(I’m on line at Customer Service after work because, like an idiot, I forgot to take out my $3 off coupon at the register. In order to get an extra discount, either from an employee card or coupon, you have to return and re-buy the item so the system knows where the money is going and why. A man two people ahead of me is trying to get money back on a shirt that recently went on clearance. I’m a little late in the conversation so he’s already throwing a fit.)

Customer #1: “I want a manager. This is ridiculous that I have to return an item just to buy it back. Just for $2. Why can’t you just give me the two bucks?”

(The customer service representative isn’t even answering back at this point.)

Customer #1: “Are you going to get me the manager or not?”

(The customer service representative quietly leaves, not really giving the impression that he’s going to find someone. Wrong move, but then again, the manager would just be saying the same thing.)

Customer #1: *turns to the lady in front of me* “He’s not getting anyone is he? These stupid people.”

Customer #2: “I know.”

Customer #1: “Why the h*** would I return an item just to buy it back? Is it really too difficult just to give me the two dollars back? Jesus.”

Customer #2: “I know. I agree.”

(Customer #1 decides to just return the shirt because he doesn’t want to bother re-buying it and walks off in a bad mood. I finally get to the register after 10 minutes with the same cashier as he was with.)

Me: *I have my receipt and coupon out and take out the two items from the bag* “I forgot to use my coupon at the register for these vitamins.”

Cashier: “Sure.” *checks the receipt* “And I’ll need your discount card.”

Me: “Okay.”

(She scans the receipt and the items. I sign the return receipt. Then she scans the items again with the coupon and employee discount card and gives me the $3 difference. The whole exchange takes maybe under one minute.)

Me: “How the h*** was this too difficult?”

Related:
Refunder Blunder, Part 16
Refunder Blunder, Part 15
Refunder Blunder, Part 14

Keeping Themselves In The Dark

| Brighton, England, UK | Bad Behavior, Extra Stupid

(Due to heavy rainfall we’ve had a few leaks at the back of the shop which has caused the back area’s lighting to short out. Unfortunately, head office won’t allow us to close so we have to make sure all customers are careful. Everyone is warning customers about the back of the shop being dark as they come in. A man walks in and I greet him.)

Me: “Hello there. Just so you know, the back of the shop is a little dark at the moment as our lighting isn’t working. Please be careful.”

Man: *barely acknowledges me*

(A few minutes later the man comes back to the till with a grumpy look on his face.)

Man: “Excuse me; it’s very dark at the back of your shop! Somebody could have an accident. You really should get it sorted!”

Me: “I’m sorry, sir, our lighting isn’t working at the moment due to some leaks in the heavy rain. We’re hoping to get it fixed as soon as possible.”

Man: “Well, you should at least warn people about it!”

Me: “…”

Unsanitary Behavior

| USA | Bad Behavior, Bizarre

(I am checking out a woman’s prescriptions. She had just finished paying and signing for them when this happens.)

Customer: “Hey there is a big spot of something here on the counter.”

Me: “Oh, yeah, so there is. It’s probably someone who dripped some of the hand sanitizer from the bottle over there on the counter. But to be on the safe side I have some alcohol in a spray bottle and I will clean that right up.)

(I walk over to the other side of the counter grab the bottle and some paper towels to clean it up. When I get over there she had taken the pump out of the bottle of sanitizer and dumped almost the entire bottle on the counter and spread it over almost 2/3 of the counter. See looks at me all smiles.)

Customer: “There, all better. Nice and clean for you!”

(She then just walked away leaving me to have to clean up the GIANT puddle of goop off the counter.)

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