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Category: Bad Behavior

Credited With Being An A**-Hole

| Reno, NV, USA | At The Checkout, Bad Behavior

(I work as a cashier for a sporting goods store. On this particular night, I’m training a new cashier on our store policies and procedures. In the middle of her training, a man and his three children approach my counter and set their purchases down. I halt the training to take care of them.)

Me: “Good evening, sir. How are you doing tonight?”

Customer: “Fine.”

(His attitude is a bit sharp, but nothing I’m not used to. As I ring up his purchases, he pulls a card from his wallet and prepares to swipe.)

Me: “Credit or debit?”

Customer: “Credit.”

Me: “Okay, may I see your card and ID, sir?”

(Instead of handing me both cards, he simply turns his credit card around to show me the signature.)

Me: “Sir, I need your ID as well.”

Customer: “The signature on the back is enough verification.”

(Our company policy states that any credit card without a picture on the card itself must be checked against the cardholder’s ID. As far as our managers are concerned, this is one of the few policies that is non-negotiable and absolutely must be followed. This is, of course, to prevent credit card fraud and cashiers who don’t check IDs are very likely to get in trouble.)

Me: “Sir, I need to see your card AND your ID.”

Customer: *pointing to signature* “My signature is enough. If you read right there, it states that signatures on Visa cards are enough to verify identity.”

(I begin to panic slightly, as I don’t like arguing with customers, especially one this agitated. But I’m not willing to risk my losing job over him, so I stand my ground.)

Me: “Sir, corporate policy states that we need to check your card and your ID.”

Customer: “Visa says that my signature is enough for you to verify.”

Me: “Sir, I’m just trying to follow the rules that I’ve been trained to follow. I need to check your ID.”

(The customer again refuses to show me his ID. I’m still not willing to risk losing my job over one customer, so I call my manager over to support me.)

Me: “[Manager]! Can you come here, please?”

Manager: “Is everything all right?”

Customer: “Yeah, everything’s fine.”

(As much as I wanted to dispute his claim, I stay silent. Strangely, the instant I call for my manager, the customer flips open his wallet and flashes his ID at me. It’s a brief glimpse but clear, and I’m able to verify that he is the cardholder and finish the transaction. I bag up his items and he leaves, leaving me slightly shaken.)

Me: *turning to the new hire* “I’m so sorry you had to see that.”

New Hire: *laughs* “It’s okay. I work in a casino, so I deal with difficult people all the time.”

(Customer #2 comes up to my register and places his stuff down. I quickly scan it through as he pulls out a card.)

Me: “Credit or debit?”

Customer #2: “Doesn’t matter; whatever’s easier.”

New Hire: *jokingly* “Don’t say credit.”

Me: *playing along* “Please don’t say credit!”

Customer #2: *laughing* “No, I’m doing debit. I could hear him from the other end of the store.”

(Customer #2 took his purchases and left. My manager came up to the registers to check on me and the new hire. Apparently Customer #1 was making such a scene that every other customer and coworker within the store could hear him, even those at the opposite end of the building. My manager sided with me, citing our policy, and commended me for following the rules. I was proud of myself for standing my ground, but I felt bad that the new hire had to witness such a difficult customer on her first night.)

Can’t Ignore The Little Comment

| QC, Canada | At The Checkout, Bad Behavior, Popular

(Customer #1 approaches me while I am already helping Customer #2.)

Customer #1: “Can you come help me when you are done with the little old lady?”

Customer #2: *who obviously heard* “Here, honey, now you can go help the fat lady!”

Your Dog Does Not Compute

| USA | Bad Behavior, Pets & Animals, Popular

(A woman comes in with a Chihuahua that has been banned from the store because it’s frankly an aggressive little bugger and bites everything it can, including, on the last visit, a small child of about three years old.)

Customer: “I’d like a standard bath and grooming.”

Me: “I cannot do that, as your dog is banned from our store.”

Customer: *sets him on the counter, snarling and yapping, and leans in close to ask* “Could you just take him out back and hose him off? Nobody will have to know if you don’t enter it into the computer.” *slips me $50*

(By now the dog is attached to my sleeve, growling and tugging. I agree to take him out back. I go out the back door, put the snarling little maniac back in his crate in her car along with my ripped uniform and her 50 bucks, which he proceeds to chew up also. I walk back up to the counter in just the t-shirt I am wearing under my destroyed uniform.)

Customer: “Where’s my dog?”

Me: “What dog? I don’t have any dogs entered into my computer.”

(She never brought the little psycho back.)

Refunder Blunder, Part 19

| TN, USA | At The Checkout, Bad Behavior, Popular

(I am a manager covering the returns counter associate’s break and have been dealing with a crazy line. My next customer walks up and hands me her receipt. I smile.)

Me: “How can I help you?”

Customer: *points to shorts she is wearing* “I want to return these.”

Me: “All right, would you like to do an exchange and change in our fitting room? You do not have to get the same shorts if you do not want to.”

Customer: “I want a refund.”

(We go back and forth and I repeatedly state that’s what we would be doing but I need the product.)

Customer: “Why?”

Me: “We ship the defective product back. I need the shorts.”

Customer: “Oh, my mom can just sew this piece back on; I just want my money back.”

Me: “I need the product.”

Customer: “Why?!”

(By this point we had gone backs and forth again and I motioned from her shorts to behind the desk.)

Me: “I need the shorts to give you a refund, you can buy gym shorts, a skirt, a towel- anything to cover you up to leave the store but without the product I can’t do the return.”

Customer: “Well, that’s bull-s***. Just give me my money back.”

Me: “I already explained to you that without the shorts on this counter I can’t give you a refund.”

Customer: “THEY ARE RIGHT HERE. I want to speak with a manager.”

(I don’t normally pull the card, but I showed my badge and tags and told her I was the manager. I proceeded to call an assistant manager up who was as baffled as I was and told the girl she would need to give us the shorts to get a refund. She never understood and left cursing and shouting about how she would tell everyone not to shop at our store because of this.)

Next Customer: *hands me his receipt and item* “I’d like to return this, and don’t worry; you can keep the item.”

Related:
Refunder Blunder, Part 18
Refunder Blunder, Part 17
Refunder Blunder, Part 16

Gives New Meaning To Distressed Jeans

| TX, USA | Bad Behavior, Family & Kids

(A customer is looking around with her toddler in the front buggy.)

Customer: *taps my shoulder and holds up a pair of jeans* “Excuse me, but do you know if you have these pants in a size 12?”

(I can see clearly on the protruding tag that the jeans she’s holding are the size she just asked for.)

Me: “Actually, ma’am, it seems you’ve got what you’re looking for right there!”

(I smile and think she’s about to laugh with me about it, but her expression turns sour and she throws the pants. They hit me square in the face, and all I can do is stare at her, speechless.)

Customer: “Next time don’t bother answering me if all you’re gonna do is embarrass me in front of my child!”

(She stomps away with her buggy before I can gather myself.)

Me: *to the pants in my hands* “…Sorry?”

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