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Category: Bad Behavior

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Got To Give Him Some Credit For Trying

| USA | Bad Behavior, Money

(I work in a call center for the largest cell phone provider in the US. A man calls in about overages on his bill, telling me a long story about how his ex-wife took his daughter and the phones and his daughter used all the data because she doesn’t understand. After some research, I can see that he has called in so many times about this charge that the system stopped recording notes. I offer him the same thing every previous agent has offered him, to waive half the charges, which would take nearly $75 off his bill.)

Customer: “That is ridiculous! What would it take to cancel all of my services?!”

Me: “Well, sir, it looks like all six of your lines are still under contract, which means they would all have early termination fees that would total out to…. $1,378.46.”

Customer: “And how would that be charged?”

Me: “It would be added to your current balance and presented to you in your final bill from [Cell Phone Provider].”

Customer: “Okay…”

Me: “The total of the final bill, including your current balance would be $1,994.76, sir.”

Customer: “And I could choose to pay that or not?”

Me: “Uh, any bill that you don’t pay will be sent to a collection agency, sir.”

Customer: “Well, she already ruined my credit anyway, so what does it matter?!”

Me: “…I can’t advise you to not pay your bill to [Cell Phone Provider], sir.”

(The customer eventually had me give him the originally offered credit, obviously intending to cancel on another call.)

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Doesn’t Have Gumption

Whangarei, New Zealand | Bad Behavior, Bizarre

(I work in a supermarket delicatessen. My customer is a man wearing a “Bubba-Gump Shrimp Co” t-shirt, and it’s not long after ‘Forrest Gump’ came out at the movies.)

Me: “Hey, I like your shirt!”

Customer: “Well, it’s mine. You can’t have it!”

(Mental note: do not compliment customers’ attire in the future in case they think I want to take it…)

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Not A People Person

| CA, USA | Bad Behavior, Food & Drink

(A regular customer we’ve nicknamed “her royal highness” waves me over.)

Me: “Yes, can I help you?”

Highness: “One of you was supposed to bring me a yogurt!”

Me: “Okay, which one of us was it?”

Highness: “I don’t know! I don’t pay attention to you people! They’re barely even people to me!”

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Won’t Accept Your Olive Branch

| TX, USA | Bad Behavior, Extra Stupid, Food & Drink

(I’m working in a pizza shop, and an irate customer has just brought his pizza back up to the counter to my coworker.)

Customer: “I ordered this pizza WITHOUT mushrooms, and it is completely covered in mushrooms!”

Coworker: “I’m sorry, sir. I’m very certain that pizza has no mushrooms on it. It contains all the meats, onions, black olives, and cheese.”

Customer: “And I’m telling you I see mushrooms all over it.” *lifts up cheese and displays a black olive* “See? Right HERE!”

Coworker: “Sir, that is a black olive.”

Customer: “I know what a god-d*** f****** mushroom looks like, so don’t tell me that!”

Coworker: “Very well, sir, I’ll remake the pizza and give you free drink refills while you wait.”

Customer: “Just hurry up, then!”

(I remade the pizza, once again without mushrooms. Customer receives his pizza and starts the same dialogue again. Since this was before smart phones or even the Internet, it was not possible to bring up a picture of an actual mushroom to show the customer what an idiot he was being.)

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Closing Time Came Earlier For You

| Solihull, England, UK | Bad Behavior, Health & Body, Popular, Time

(I am on the shop floor with my mum, who has come to meet me on my lunch break. Due to a combination of the hot weather and having skipped breakfast, out of nowhere I faint. My mum puts me in the recovery position and some of my colleagues start to come over to see if I’m OK. Amidst the commotion, a customer comes over, sees my uniform, and bends over to where I am LYING ON THE FLOOR.)

Customer: “Excuse me, what time do you close today?”

Me: *too woozy and shocked to think of another response* “4:30.”

(The customer walked off without even a thank you.)

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