Category: Bad Behavior

Surveying For Better Customers

| Sacramento, CA, USA | Bad Behavior, Bizarre

(Our store offers a customer service survey to every customer. It’s printed on their receipts. We try to emphasize that customers rate our level of service, and not things which are beyond our control, such as prices or which stores carry what items. The survey takes a couple of minutes to complete, tops. I’m checking our store’s current rating when I read the following…)

Survey Text: “Please tell us why you were not satisfied with your visit.”

Customer Response: “THIS SURVEY IS TOO LONG! Two out of five stars.”

Me: “Err… hey, [Coworker]? Did this woman seriously rate our customer service as a ‘two’ because the survey was too long?”

Coworker: “Yeah, and what’s really ridiculous is that she told me how great [Cashier] was for helping her try to recover her password information for her online account before she left!”

Karma Knows Where To Park

| OH, USA | Bad Behavior, Family & Kids, Popular

(A customer cut in front of the cart pusher on a busy day and parks his car in the fire lane. The cart pusher, unable to stop, ends up scratching his car. The customer comes inside, reasonably ticked off, wanting to speak to me, the manager, over the front end. Note: With matters such as this I have no power, so I’m forced to escalate him to the store manager.)

Customer: “Your cart pusher hit my expensive car. I want this store to pay for the repairs.”

Me: That call’s above me; let me get the store manager.” *walks to service desk to call Store Manager*

Customer: “Geez… nobody here knows what they’re doing. Especially those idiots outside.”

Me: “I’m sorry your car was hit, but I don’t have the authority to reimburse you.”

Customer: *verbatim* “You really need to fire those f****** Girl Scouts outside. They don’t know what the f*** they’re doing. I tried asking them for help but they just looked at me like I was r*******.”

Me: “They aren’t employees, sir. They’re volunteering, and essentially renting the space.” *getting frustrated* “They’re also children.”

Customer: “Like I give a s***. If they don’t know how to treat one of your customers, they shouldn’t be allowed on your property.”

(The customer’s wife ends up storming in hysterically at this point. The store manager is also approaching.)

Wife: “The car’s being towed. Apparently we’re not allowed to park in the fire lane anymore!”

(The customer and his wife storm out to try to stop the police and tow truck from towing their car.)

Store Manager: *to me* “What seems to be the issue?”

Me: “Karma seems to have taken care of it for us.”

(I did end up explaining what happened and sharing a laugh.)

In Line And Out Of Line, Part 12

| WY, USA | At The Checkout, Awesome Workers, Bad Behavior, Popular

(At the store I cashier for, our lines come and go in these terrible spurts — we’ll have no one making purchases for half an hour, and then suddenly there are 20 people in line. Today that has just happened, and the customers all form one line because of the way some displays are set up near the registers. I have just called up the next person in line when a woman not in line, with an overflowing cart, comes out of nowhere and tries to cut off my customer. The customer looks at me completely bewildered and defeated.)

Me: *in my super-sweet voice to the offending customer* “Ma’am, I’m sorry, but the line is over there.”

Offending Customer: “I JUST NEED THESE ITEMS! THOSE PEOPLE AREN’T AS IMPORTANT AS ME! RING ME UP NOW! YOU’RE WASTING MY TIME!”

(The customer I was intending to help and the rest of the line instantly looks furious, and just stares at me to see what I do.)

Me: “Ma’am, like I said, I’m sorry, but that is the line. We’ll have you out in no time if you just join it, please.”

(The lady walks off ranting but joins the line.)

Nice Customer: “SHE DID IT! YOU’RE AWESOME! NO ONE EVER DOES THAT FOR THE GOOD CUSTOMERS! EVERYONE, ROUND OF APPLAUSE FOR HER, RIGHT NOW!”

(The customers clapped while my coworkers died laughing. I still ended up serving the line-cutter, and she wouldn’t even look at me.)

Related:
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10
In Line And Out Of Line, Part 9

Trauma-Free Cleaning

| UT, USA | Bad Behavior, Pets & Animals, Popular

(I work in an office that handles cleaning and we generally get snobby younger ladies as clients that just like to complain. I answer the phone:)

Me: “[Company], how can I help you?”

Customer: “Your lady traumatized my dog. I want a refund!”

Me: “I’m very sorry. What did you say?”

Customer: “Your cleaning gal traumatized my dog and has made her suffer all day. I want my money back!”

Me: *at this point I’m concerned about the dog since it is a newer girl I don’t know* “I’m sorry, but I need to ask what she was doing to traumatize your dog. Did she hurt it? Should I make a report?”

Customer: “No. She dropped my precious baby-dog’s toy in the toilet after she cleaned it, and my poor baby was in the bathroom crying to get it back. She is traumatized!”

Me: “I’m sorry, ma’am, are you sure that the dog didn’t put it in the toilet itself while trying to get a drink?”

Customer: “She is a PRIZED POMERANIAN! She wouldn’t ever dream of drinking out of the toilet! Now, I demand my refund! I have to make her an appointment with the therapist!”

Me: “No, ma’am. I cannot issue a refund because your dog dropped its toy in the toilet. However if the cleaning was unacceptable, I can come out and—”

Customer: “No, the cleaning was fine. I demand my refund within 24 hours, and I will be calling the Better Business Bureau about your ‘business’!” *click*

(My boss laughed for a solid five minutes before she could even say anything.)

Not Very Closed Minded, Part 14

| Pittsburgh, PA, USA | Bad Behavior, Popular, Time

(A lady has been in our store for nearly seven hours and is very chatty, often stopping employees from finishing their work because she wants to talk. It’s about five ’til closing when she finally comes up to the registers. I’m helping put away clothes nearby when the transaction is being finished and when things start to go down hill.)

Cashier: “Your total for the night is $1600.”

(She swipes her charge only to find that it is declined.)

Cashier: “I’m sorry, ma’am, but you still owe $1300. It seems that your credit limit was only $300. Do you have any form of payment?”

Customer: “No, that’s the only card I brought tonight.”

(At that point the manager has to void the whole thing out and we then have to re-ring everything.)

Manager: “Ma’am, do you want us to put this on hold so you can come back another day to decide which items you want?”

Customer: “No, I’ll decide now.”

Manager: “Well, we are already way past closed and we have to be out of the building by 10:15 or else the alarms get turned on.”

Customer: “No, I’ll do it now.”

(She then keeps chatting away, seemingly oblivious as to how pissed we all are at her, since now no employee can leave until she’s gone. At the end of the night she makes this comment:)

Customer: “Gosh, you’d think I was the most wretched customer of the day. What did I even do?”

Related:
Not Very Closed Minded, Part 13
Not Very Closed Minded, Part 12
Not Very Closed Minded, Part 11

Page 76/289First...7475767778...Last