Category: Bad Behavior

A Paper-Thin Reason To Be Angry

| VA, USA | Bad Behavior, Crazy Requests, Food & Drink

(I am bartending and the only front-of-house staff member on a slow Friday lunch. A notoriously very picky customer comes in, and her mother joins her later. They both order a Greek salad, without telling me they mean to share it. I drop off the food when it is up in the kitchen, and when I check back on them this happens.)

Customer: “I can’t eat this; there is PAPER in this salad!”

Me: “Oh! Oh, wow, I’m so sorry about that, ma’am. Can I replace that for you?”

Customer: “No, no, just take it away. This is terrible.”

(Then I notice — her mother had scraped half the salad onto the bottom plate. At the restaurant I work at, specialty salads are served in a dish with a flat plate underneath, and we put a cocktail napkin on the flat plate to keep it from shifting. I immediately realize what has happened.)

Me: “Ma’am, I will replace this immediately but I can explain what happened…” *and do*

Mother: “Oooh… well, then, [Customer], we’ll just wait for another. I must’ve just—“

Customer: *in extremely condescending tone* “No, just take it away. I don’t want to discuss this any more.”

(I explain to my boss, the owner, what had happened and she tells me to take the salad off their bill so I do. Later when I drop the bill off…)

Me: “And I’ve taken that salad off your check, ladies. So sorry for the mix up. I hope everything else tasted all right.”

Customer: “UGH! That really wasn’t necessary!”

(I guess some people are never satisfied…)

Come To Blows Over Mojitos

| VA, USA | Bad Behavior, Bigotry, Food & Drink, Popular

(I am on bar and our TV has CNN on, at multiple customers’ requests. I am making a mojito when this happens.)

Customer #1: “What is that cocktail called?”

Me: “A mojito, sir.”

Customer #1: “Oh, one of them there foreign girly drinks.”

Customer #2: “Excuse me?”

(Customer #2 is a woman, but had ordered hers with double the amount of rum I usually put in it.)

Customer #1: “You heard me! Foreign crap! And all these immigrants need to go the hell home! Stealing American jobs!”

(I am of Southeast Asian descent and all my regulars know where I was born, ie. not America.)

Me: “Well, sir, I guess I’ll be off home, then!”

Customer #1: “Well… no, not you…”

Me: “Why not?”

Customer #1: “Well, you’re smart! I like you!”

Me: “Oh, thank goodness. I’m so glad I can stay! With my husband! And my green card!”

Customer #2: *as I hand her her mojito* “Hey, give him a taste of this.”

(I pour some into a rocks glass and hand it to Customer #1. He takes a sip and his eyes BULGE.)

Customer #2: “[My Name], my girly drink tastes fabulous!” *she makes a show of putting some money in my tip jar* “And you, [Customer #1], let me know when you’re getting your plane ticket back to Ireland.”

(They were all regulars and all knew each other. Customer #2 knew Customer #1 was of proud Irish descent and showed off every St Patrick’s Day. Customer #1 was completely quiet the rest of the time he was there, and left a decent tip. I bought Customer #2 a shot when Customer #1 had left.)

You Say Tomato, I Say Refund

, | Ottawa, ON, Canada | At The Checkout, Bad Behavior, Food & Drink

(I am a part-time head-cashier [supervisor] at a grocery store, and any returns need my password before the computer accepts a return.)

Me: “Oh-la!” *answering my phone with my signature hello for coworkers*

Cashier: “I need an override for a refund.”

(I walk over to customer service cash to  ask the cashier what is being return and why.)

Cashier: “Moldy.” *she points to the baguette, half of which is missing*

Customer: “It tastes like mold. That’s why I am returning it. I made my lunch with this bread this morning with it, and I can taste mold.”

Me: “Oh, I am so sorry about that. Do you want another baguette to replace it or just your money back?”

Customer #1: “My money, please.”

Me: *I type in my password, process the return, and print out a receipt for the customer* “If I can a signature here, we are good to go. Have a nice day.” *the customer signs and I start to walk away*

Customer #1: “Wait a minute. Aren’t you going to refund my sandwich meat and slice of tomato and slice of cheese?”

Me: “Excuse me?” *I ask myself in shock: did I forget to refund other items?*

Customer #1: “The tomato slice, cheese slice, and meat from my sandwich. The meat and tomato slice, cheese slice on the f****** moldy baguette, that you sold me!”

Me: “I cannot refund for slices. But if you bring back the meat, cheese, and remaining tomato, I’ll gladly refund it all.”

Customer #1: “Why would I do that? Nothing is wrong with them! I want my f****** money for the slices on the sandwich.”

Me: “Sorry about your sandwich; we did refund the baguette. I cannot refund the slices. If you bring back the rest of cheese, sandwich meat, tomato I can gladly refund them.”

Customer #1: *grabs her phone* “You’re f****** kidding me. That was my f****** lunch. I have nothing to eat. F****** b****! You ruined my lunch! “*walks away*

Cashier: “Wow.”

Customer #2: “Oh, my god! Well, I hope you don’t get any more people like her today.”

Me: “She’s been the fourth one today. Not going to be the last.”

To Protect And To Steal

| NY, USA | Bad Behavior, Criminal & Illegal, Extra Stupid, Money

(I work at a donut shop in lower Manhattan. A clearly homeless guy in a police uniform walks in holding clearly a fake gun.)

Homeless Man: “Give me all your money! This is police business!”

(I slowly start filling a bag with money, but before I do so, my coworker calls the police. Eventually, the police arrive, and as they do the homeless man begins to pretend to be a police officer trying to find the suspect.)

Homeless Man: *groaning* “Now where’d that man go. He must be gone. Too bad.”

(He ended up getting arrested and turned out to be a former police officer trying to find some cash.)

A Disconnection Between Her Phone And The Truth

| USA | Bad Behavior, Criminal & Illegal, Popular, Technology

(It’s late at night and I’m about leave work. I get a last minute call.)

Me: “Hello, thank you for calling [Company]. How may I help you?”

Caller: “My phone is broken and I DEMAND a new one.”

Me: “Okay, ma’am. What distributor is your phone from?”

Caller: “Your company.”

Me: “Okay, ma’am, let me rephrase. Who made your phone? Is it an Apple pro—“

Caller: “No, my phone isn’t a god-d*** Apple! Now, I demand a new phone!”

Me: *keeps playing her game* “I’m sorry, ma’am. Is your phone an Android?”

Caller: “Yes!”

Me: “Okay, ma’am. What’s your name?”

Caller: “[Name].”

Me: “Thank you, please hold.”

(I put her on hold and pull up her records. You can see what phone the customer is calling from when you pull up the records, as well as other important details.)

Me: “Ma’am, [Company]’s records say you’re calling from the ‘broken phone.’ Records also say you’re three months overdue for your bill. Please pay with the next two months or else we’ll have to disconnect you.”

Caller: *click*

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