icon_badbehavior

Category: Bad Behavior

Beguiling Bagels

| Pittsburgh, PA, USA | Bad Behavior, Food & Drink

(It is less than five minutes before closing on a Friday night, when a clearly drunk individual walks into the bagel shop where I work. The store manager has worked with me for years, in multiple settings, and we like to take turns pinning each other with the unruly guests.)

Customer: “I want a dozen doughnuts.”

Me: “I’m sorry; did you mean a dozen bagels?”

Customer: “Did I say I wanted f****** bagels? I said f****** doughnuts. I want a dozen doughnuts!”

Me: “I’m sorry, sir, but we don’t carry doughnuts.”

Customer: “Well, why the f*** don’t you have any f****** doughnuts?”

Me: *in a sugary-sweet voice, with a cheek-aching, full toothed grin* “Because, we’re a F****** BAGEL SHOP, SIR. Also, we’re closed now. Have a lovely evening.”

(My manager proceeded to laugh hysterically, as she followed him to the door, locking it behind him.)

The Power To End This Call

| USA | Awesome Workers, Bad Behavior, Technology

(After a expletive-laced tantrum on the phone about an issue I resolved, I’m still being screamed at by this jerk, for no reason. Finally I have had enough.)

Caller: “DO YOU HAVE ANY IDEA WHO THE F*** I AM?!”

Me: “Sorry to interrupt your tirade, sir, but I just need to verify a few details.”

Caller: “Okay, what?!”

Me: “Your name is [Caller], you live at [Address], your phone number is [number], your wife’s phone number is [number], your birthdate is [date], you work at [Business,] your mother’s maiden name is [Name], and your social security number is [number], correct?”

Caller: “Yes.”

Me: “Do you know who I am?”

Caller: “…”

Me: “I’m the girl who makes eight bucks an hour to put up with the likes of you. I can ruin your life, and have another job making eight bucks an hour tomorrow. I suggest that you speak to me like a big boy. Now, is there anything else I can help you with, Mr. [social security number]?”

Caller: “No. I’m sure you are not allowed to tell people to f*** off, so I’m just gonna do it myself.”

Me: “Thank you, sir. Have a great day.”

Dealing With Her Was A Walk In The Parking

| Australia | Bad Behavior, Criminal & Illegal, Transportation

(I am the boss of a plumbing business and deal with a lot of idiots who try and park in my area and going to different stores. There are signs up everywhere that say that this area is only for customers. A woman parks her car in my area and walks across to another store. It is about an hour away from closing.)

Me: “Excuse me, miss, but you can not park here. This area is only reserved for the customers of this business.”

Woman: *angrily* “Well, I was just going to go next door so I don’t see why I have to move. Besides, I don’t see anything that says I can’t!” *walks away*

Me: *catching up indicating to all the signs* “Miss, look there are signs everywhere that say if you are not a customer, you are not allowed to park here. There are plenty of parking spaces at the shop you are going to. Move your car or I will call the towing company.”

Woman: *snottily* “You wouldn’t do that; otherwise I will sue you!” *walks away*

(I decide to just leave it and begin to pack up to leave. I wait for an hour and she still hasn’t come out. Getting impatient, I call the police asking them what to do.)

Me: “Hello, I am calling because there is this woman who has parked her car in my businesses parking area although there are signs clearly indicating the area is only for customers. We closed an hour ago and she still hasn’t come. What should I do?”

Officer: “Well, if she hasn’t come and it is after closing, then just leave her car in there and she can wait until tomorrow to pick it up. Also if you give me her registration we can give a fine for breaking the law.”

Me: “Okay, the registration number is [number]. Okay thanks.”

(I then proceed to close up the store completely, closing the gate and locking it, and also leaving a message to the lady:)

My Letter: “Hello, as you have been so rude and have ignored my warnings of not moving your car, I have locked it up and you can wait until tomorrow morning. Also be ready to receive a fine in the mail. Regards: The owner.”

(The next morning the lady had climbed the fence and was trying to ram down the gate with her car. Not only did her car get damaged, she got arrested and received a fine for breaking property.)

No License To Be An A**-Hole

| NY, USA | At The Checkout, Bad Behavior, Liars & Scammers

(Our store has a scanner that we use to scan both products and IDs. Without scanning an ID, we literally cannot ring up age-restricted products like tobacco, lottery, alcohol, and even lighters. There is absolutely no way to bypass the system and hand type in the birthday, and the system has been in for nearly a year. I’ve worked here for about five months.)

Older Man: “…and give me a pack of [Brand] cigarettes.”

Me: “Okay, sir, may I just scan your license?”

Older Man: “What, I don’t look old enough?”

Me: “That is not the case, sir. Unfortunately, unless I physically scan the barcode on the back of your license, I cannot ring up cigarettes.”

Older Man: “That’s b*******. I’ve come here every other day and they’ve just typed in my birthday.”

Me: “…No, you have not.”

Older Man: “Excuse me, you stupid little girl?!”

(I am a transgender male, so this hit a real hard spot. I know I won’t get in trouble if I explain myself to my manager in the morning, so I go off.)

Me: “Do NOT lie to me, sir. I have worked here for almost five months and this system was in long before I started working here. I have not ONCE seen you, despite working all three shifts on multiple occasions. You have been incredibly rude this entire transaction, and you have outwardly misgendered me and I will NOT tolerate dealing with someone as horrible as you. You need to leave.”

Older Man: “This is all kinds of f***ed up. I hope you f***ing lose your job, you dumb, stupid b****.”

Me: “If you do not leave this instant I will call the police for harassment. We have your license plate and you swearing on tape.” *I point up to the camera above my head*

Older Man: “…but they ALWAYS just type in my birthday!”

(He left, but not without spitting on the door first!)

No Money, More Problems

| Mississauga, ON, Canada | Bad Behavior, Crazy Requests, Money

(I work at the call center for a small company that does promotional gift cards in the US. Recently, one of our cards has gone on the fritz, and the money was removed from a good number of the cards, and put back into the company’s account. Because of this, my manager has been working tirelessly to load each of the cards manually.)

Me: “[Company], how may I help you?”

Customer: “My card is not working!”

Me: “I’m very sorry to hear that, ma’am. May I have the card number so I can take a look at it?”

(She angrily gives me the number, and I can tell just by the set of digits used that it’s one of the affected cards.)

Me: “Unfortunately, ma’am, due to a malfunction in our system, the funds are temporarily unavailable. If you provide us with your name and number, we’ll be happy to call you back as soon as the card is working again.”

Customer: “I’m not giving you my name! And I’m definitely not giving you my phone number! Can’t you just fix it now?!”

Me: “Unfortunately, ma’am, I’m not authorized to work with card balances, but I’d be happy to transfer you to my manager so that we can get things straightened out.”

Customer: “NO! I DON’T WANT TO TALK TO YOUR MANAGER! JUST FIX IT!”

(She continues to harass me for approximately 15-20 minutes; meanwhile, a crowd has begun to gather around my cubicle. Finally, my manager comes to my rescue, and just nods to me to signal that it was okay to transfer her without her permission.)

Me: “Ma’am, my manager would like to speak with you. I’m transferring you now.”

Customer: “I TOLD YOU I-”

(I transfer her over quickly, and my manager wastes no time answering. Knowing what kind of customer she is dealing with, she answers firmly, and from where I’m sitting in my cubicle I can hear the customer go quiet. I take the next call, somewhat frazzled, and fortunately the person is much more gracious about the trouble they are experiencing. Halfway through the second call, my manager comes to my cubicle again, looking like she’s about ready to quit.)

Manager: “The nerve of that woman. Do you know what she asked me as soon as I fixed it? ‘What am I supposed to do with all this money?'”

Page 72/257First...7071727374...Last
« Previous
RANDOM
Next »