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Category: Bad Behavior

Exempt From Reality

| CT, USA | Bad Behavior, Crazy Requests, Money

(I work at a store that has tax-exempt status, and we welcome people to use theirs if their business is as well. We do require an actual copy of the permit as proof, though.)

Me: “All right, the total is $21.27.”

Customer: “$20. I have tax-exempt.”

(Customer hands me a piece of cardboard with the numbers written on it.)

Me: “Sir, I can’t accept this.”

Customer: “Why not?”

Me: “Our finance department requires that we submit a copy of the actual permit with the receipt.”

Customer: “Well, it’s at my store!”

Me: “I’m sorry, there’s nothing I can do.”

Customer: “You have to keep yours here. How do you people do it?”

Me: “We make a copy of it.”

Customer: “Well… [Similar Store] accepts this!”

Me: “Every store is run differently. We need an actual copy.”

Customer: “Whatever. Just give me my change. I’ll be back tomorrow with a copy and you can give me my $1.27 back.”

Me: “Uh… I can’t do that.”

Customer: “Why not?”

Me: “Because me just handing you money from the register is illegal.”

Customer: “I’ll be back tomorrow for my money.”

(The manager walks up after he leaves.)

Manager: “You handled that well.”

Me: “What do you want to do if he comes back?”

Manager: “If he actually shows up, I’ll give it to him… all in pennies.”

(The customer never came back.)

Her Attitude Rings Hollow

| San Diego, CA, USA | Bad Behavior

(I got engaged a few months back, and we don’t have a lot of money, but my ring is beautiful nonetheless. This woman comes in, and she orders, notices my ring, and screws up her face like she just ate something really sour.)

Customer #1: “May I see your… ring?”

Me: “Oh, sure.”

(She starts inspecting it and it sounded like she started choking. She goes back to ordering, when I notice that her necklace detached and is falling off of her neck.)

Me: “Oh, I’m sorry but I think your necklace is about to fall.”

(She gets upset with me for some reason, and then sees that it is in fact about to fall on the floor and fixes it, then looks at me with a smug look on her face.)

Customer #1: “Thank you for that. If this had fallen, it would have shattered. This is VERY expensive.”

Me: “Okay.”

Customer #1: “It isn’t costume jewelry.”

Me: “Okay.”

(After she sits down to eat her food with a group of people, I collect trays in the dining area, and their group has a few of them. I think they would like to clear away the trays so they have more room. Another lady who is a regular is sitting with them.)

Me: “Hi, I’d be happy to take your tray for you if you’d like.”

Customer #2: That’d be great! Thank you, [My Name]!”

Me: “It’s no problem. I’m happy to do it.”

Customer #1: “Have you seen her ring?”

Customer #2: “Yes, isn’t it beautiful?”

Customer #1: “No, it’s awful. How come you wear that ugly fake jewelry? Do you think it makes you look important?”

Me: “Um… I wear it because it’s my engagement ring. I think it’s beautiful.”

Customer #2: *to me* “It is beautiful and it’s the meaning behind it that counts.”

(I tried to avoid them the rest of the time they were there, and my coworkers who had overheard had me wash dishes so I wouldn’t have to deal with that customer. The nice customer and the rest of her party are still regulars, but I’ve never seen the rude customer since.)

The Maine Reason For Coming

| San Rafael, CA, USA | Bad Behavior, Books & Reading, Crazy Requests

(As a smaller bookstore, we do not have many books on hand and encourage people to call our store number to see if we have the book they desire. When we do have the book, we hold it behind the register for them until they come in; when we don’t happen to have the book, most people are very forgiving and understanding.)

Woman: “Hi, do you have any travel books on Maine?”

Me: “Let’s take a look!”

(I walk her over to our travel section. Unfortunately, there are no books on Maine. I try to make my disappointment obvious the customer.)

Me: “Darn. I’m really sorry, but we don’t seem to have any books on Maine!”

Woman: “Well. That’s really too bad.”

(I walk back toward the register with her.)

Me: “No, really, I am very sorry. I know how frustrating it can be to come in and see that we don’t have a book.”

Woman: “Well, I drove down here, put money in the meter, and walked in here, only to find out that you don’t have what I’m looking for.”

Me: “Ma’am, as I said, I really am truly sorry.”

(The woman proceeds to repeat how inconvenienced she’s been because she paid for a parking meter and storms off. My manager walks up to me.)

Manager: “What was that all about?”

Me: *after explaining* “Let’s just say she wasn’t thrilled about paying for parking.”