icon_badbehavior

Category: Bad Behavior

icon_awesomeworkers

In Line And Out Of Line, Part 12

| WY, USA | At The Checkout, Awesome Workers, Bad Behavior, Popular

(At the store I cashier for, our lines come and go in these terrible spurts — we’ll have no one making purchases for half an hour, and then suddenly there are 20 people in line. Today that has just happened, and the customers all form one line because of the way some displays are set up near the registers. I have just called up the next person in line when a woman not in line, with an overflowing cart, comes out of nowhere and tries to cut off my customer. The customer looks at me completely bewildered and defeated.)

Me: *in my super-sweet voice to the offending customer* “Ma’am, I’m sorry, but the line is over there.”

Offending Customer: “I JUST NEED THESE ITEMS! THOSE PEOPLE AREN’T AS IMPORTANT AS ME! RING ME UP NOW! YOU’RE WASTING MY TIME!”

(The customer I was intending to help and the rest of the line instantly looks furious, and just stares at me to see what I do.)

Me: “Ma’am, like I said, I’m sorry, but that is the line. We’ll have you out in no time if you just join it, please.”

(The lady walks off ranting but joins the line.)

Nice Customer: “SHE DID IT! YOU’RE AWESOME! NO ONE EVER DOES THAT FOR THE GOOD CUSTOMERS! EVERYONE, ROUND OF APPLAUSE FOR HER, RIGHT NOW!”

(The customers clapped while my coworkers died laughing. I still ended up serving the line-cutter, and she wouldn’t even look at me.)

Related:
In Line And Out Of Line, Part 11
In Line And Out Of Line, Part 10
In Line And Out Of Line, Part 9

icon_petsanimals

Trauma-Free Cleaning

| UT, USA | Bad Behavior, Pets & Animals, Popular

(I work in an office that handles cleaning and we generally get snobby younger ladies as clients that just like to complain. I answer the phone:)

Me: “[Company], how can I help you?”

Customer: “Your lady traumatized my dog. I want a refund!”

Me: “I’m very sorry. What did you say?”

Customer: “Your cleaning gal traumatized my dog and has made her suffer all day. I want my money back!”

Me: *at this point I’m concerned about the dog since it is a newer girl I don’t know* “I’m sorry, but I need to ask what she was doing to traumatize your dog. Did she hurt it? Should I make a report?”

Customer: “No. She dropped my precious baby-dog’s toy in the toilet after she cleaned it, and my poor baby was in the bathroom crying to get it back. She is traumatized!”

Me: “I’m sorry, ma’am, are you sure that the dog didn’t put it in the toilet itself while trying to get a drink?”

Customer: “She is a PRIZED POMERANIAN! She wouldn’t ever dream of drinking out of the toilet! Now, I demand my refund! I have to make her an appointment with the therapist!”

Me: “No, ma’am. I cannot issue a refund because your dog dropped its toy in the toilet. However if the cleaning was unacceptable, I can come out and—”

Customer: “No, the cleaning was fine. I demand my refund within 24 hours, and I will be calling the Better Business Bureau about your ‘business’!” *click*

(My boss laughed for a solid five minutes before she could even say anything.)

icon_time

Not Very Closed Minded, Part 14

| Pittsburgh, PA, USA | Bad Behavior, Popular, Time

(A lady has been in our store for nearly seven hours and is very chatty, often stopping employees from finishing their work because she wants to talk. It’s about five ’til closing when she finally comes up to the registers. I’m helping put away clothes nearby when the transaction is being finished and when things start to go down hill.)

Cashier: “Your total for the night is $1600.”

(She swipes her charge only to find that it is declined.)

Cashier: “I’m sorry, ma’am, but you still owe $1300. It seems that your credit limit was only $300. Do you have any form of payment?”

Customer: “No, that’s the only card I brought tonight.”

(At that point the manager has to void the whole thing out and we then have to re-ring everything.)

Manager: “Ma’am, do you want us to put this on hold so you can come back another day to decide which items you want?”

Customer: “No, I’ll decide now.”

Manager: “Well, we are already way past closed and we have to be out of the building by 10:15 or else the alarms get turned on.”

Customer: “No, I’ll do it now.”

(She then keeps chatting away, seemingly oblivious as to how pissed we all are at her, since now no employee can leave until she’s gone. At the end of the night she makes this comment:)

Customer: “Gosh, you’d think I was the most wretched customer of the day. What did I even do?”

Related:
Not Very Closed Minded, Part 13
Not Very Closed Minded, Part 12
Not Very Closed Minded, Part 11

icon_checkout

Serving The Grinch

| England, UK | At The Checkout, Bad Behavior, Popular

(I work in a cheap card shop that becomes so busy on Christmas Eve that the queue stretches around two aisles. A customer appears from the other end of the shop, approaches my till and shoves a card at me.)

Me: “Sorry, sir, the end of the queue is over there.”

Customer: *looks* “…and?”

Me: “So, you need to wait at the end of the queue.”

Customer: “I don’t do queues.”

(He looked very proud of himself, as if this was an extremely witty comment.)

Me: “Well, you’re going to have to ‘do queues’ just this once, because I’m not going to serve you when you pushed to the front.”

Customer: “But I only have one thing to pay for.”

Me: “So do the twenty-odd people standing behind you.”

Customer: *glares at me and goes to the end of the queue*

icon_hotels

A Magnet For Stupidity

| Lancaster, England, UK | Bad Behavior, Hotels & Lodging

(This happens to my coworker. At 6:30 am, a guest storms up to the front desk and throws down his key card.)

Guest: “My d*** key doesn’t work anymore! It won’t work on the front door, it won’t work on the back door, and it won’t work on my room door! It doesn’t work at all!”

Coworker: “I’m sorry about that, sir. I’ll remake it for you right now.”

Guest: “What the h*** is wrong with it? It worked last night!”

Coworker: “Did you happen to put it near your cell phone?”

Guest: “Yeah, I guess. But what does that have to do with anything?”

Coworker: “Well, sir, when you put the card too close to your phone, that can cause it to demagnetize.”

Guest: “What? That’s stupid! Why do you have such ridiculous keys? I should be able to put my key wherever I want!”

Coworker: “I’m sorry, sir, but that’s just the way the keys are. There’s nothing we can do about it.”

Guest: “Well, too bad! I’m going to keep putting it by my phone! You’ll just have to make me a new one each day!”

(The guest grabs his new key and storms off. I’m not sure what he meant by “too bad,” since deliberately letting his key get decoded would only be an inconvenience for him, not us.)

Page 71/284First...6970717273...Last