Category: Bad Behavior


Ignore The Code Of Practice

| ON, Canada | Bad Behavior, Crazy Requests, Popular

(At this restaurant, there are certain situations where a manager must use a code to authorize a purchase. A customer walks up to my till, places a large order, and pays with a $50 bill.)

Me: “Hey, [Manager], can I get a code?”

Customer: “A code?”

Me: “Yeah, sometimes I need a manager code to process a transaction.”

Customer: *suddenly starts yelling* “Did I SAY I wanted a manager, you little s***?! Just give me my d*** food!”

Me: “Miss, I can’t do that without a manager. If you pay an amount over $50, then—”

Customer: “I. DON’T. WANT. A F***ING. MANAGER!”

Me: “Do you have a credit card, miss?”

Customer: “NO! Why the f*** would I have my credit card? I’m paying cash!”

Me: “If you don’t have a credit card, I need a manager.”

Manager: “[My Name], what’s going on here?”

Me: “Well, this—”

Customer: “Are you a manager? Get the f*** out of here! I don’t want a f***ing manager! I just want my f***ing food!”

Me: “Miss, I’ve tried to—”

Manager: “[My Name], what have I been telling you? The customer is always right, remember?”

Me: “But—”

Manager: “Now, this lady says she doesn’t want a manager. Okay? If she doesn’t want a manager, she’s not getting one.”

Me: “[Manager], she needs a—”

Manager: *winks* “What did I just tell you, [My Name]? She. Doesn’t. Need. A. Manager.”

Me: *catching on* “Sorry. I forgot. You should probably get back to what you were doing, then.”

Manager: *leaves*

Me: “Sorry about that, miss.”

Customer: *scoffs* “It’s about d*** time. Now give me my food.”

Me: “Do you happen to have any other cash on you?”

Customer: “What? No. Why the f*** would I have any more cash? All I need is the f***ing fifty.”

Me: “Well, unfortunately, since you’re paying $50, I need a manager code to authorize this. And since you don’t want a manager, I’m afraid I can’t sell you anything. Can I help you with anything else today?”

Customer: “I’LL BURN THIS F***ING PLACE TO THE GROUND!” *storms out*

Ordered The Chef’s Special

| Bloomington, IN, USA | Bad Behavior, Bizarre

(I’m working the lunch shift in a downtown farm-to-table restaurant. We get a wide range of customers, from college kids and professors, to ladies who lunch. I’ve seated a normal casually dressed man, and one of my servers goes to help him.)

Server: *to me* “There’s something weird about him. He’s not making sense and doesn’t seem to want to place an order.”

Me: “That’s weird. He seemed pretty normal when I sat him. I’ll go talk to him.” *to customer* “Sir, can I start you with something to drink today?”

Customer: *unintelligible mumbling*

Me: “Okay, then. If you don’t wish to place an order today, I’ll have to ask you to leave.”

Customer: *more mumbles*

Me: “I’ll have to ask you to leave; the dining room is just for our customers. I’ll give you a moment to collect yourself, but you need to leave.”

(I step away from the table and am walking across the dining room towards the server when she sees something behind me.)

Server: “No, sir! Please be careful! White Coats, I need the White Coats!”

(The customer had picked up a fork and was trying to stick it in an outlet behind the host station. I strong-armed him out of the building while the server got the “White Coats” as backup. The White Coats were our kitchen staff, all wearing chef coats. A wall of them made great backup. The customer wandered away while I called the police. They eventually picked him up; he was off his meds and harassing local shops.)

Half-Baked Assumptions

| VA, USA | Bad Behavior, Bigotry

(I’m shopping at a store I used to work at when a man I don’t know walks up to me.)

Man: “Excuse me, do you know where I can find baking powder?”

Me: “Yeah, it’s over on aisle seven, near the flour.”

Man: “Thanks!”

Me: *after remembering I don’t work here and have nothing on that looks like the uniforms worn there* “Wait, why did you ask me that?”

Man: “Because you’re a woman. All women know where stuff like that is.”

What Came First: The Chicken Or The Crazy?

| Manila, Philippines | Bad Behavior, Bizarre, Food & Drink

(I am by the fresh poultry section waiting for my chicken to be cut by the butcher. There are other people lined up before me so I patiently wait as the line is short, anyway. A lady in her late 50s stretches her hand across me and tries to grab a couple of bags from the cold tray. I slowly back my cart away so she can have room and have ease to get what she wants.)

Lady: “Thank you! I could not get around this line!” *groans* “I’ll just cut these myself instead at home to save time!”

Me: *smiles*

(She then walks away. She comes back after I got my produce and starts another small talk.)

Lady: “Hey, look, these section here has a promo from [Brand]! You can get a FREE kg of chicken if you buy four! How cool is that? And these look so much better than what you got. Yours look a day old. It does not look fresh anymore. You might get a disease out of that.”

Me: *tries to be very polite* “Sorry, but I only need a couple. Also, I’m very certain that what they sell here are fresh everyday.”

Lady: *rudely takes the bags out of my cart and puts the chicken from the promo section* “Here… take these five bags and I’ll pay you half the price when the transaction is done. You can take three bags and I will get two. Totally worth it, right? You definitely saved some money!”

Me: “Can’t you just mind your own business? I told you, I don’t need that much! If you’re in great need of a discount, go buy in the public market!”

(While saying this, I return the items back and get mine.)

Lady: “But I hate the smell there!”

Me: “Not my problem! Ciao!”

Lady: “You better not turn your back from me while I’m talking to you! You need to take these!”

(Security approaches her.)

Security: “Madam, kindly put them down and come with me.”

Lady: “No! I will stay here until I convince this young woman!”

Security: *to me* “Young lady, you can go now. On behalf of the management, I apologize for the inconvenience.” *turns to the woman* “Please, come with me.”

Lady: “No, I’m not going with you!”

(I left the area as soon as the security said, with a smile on my face. When I looked back, the butcher was trying to contain his laughter while security talked with the lady. I paused and tried to watch from the distance. The security left the lady alone and she started to disorganize the fruits & vegetables display.)

Credited With Being An A**-Hole

| Reno, NV, USA | At The Checkout, Bad Behavior

(I work as a cashier for a sporting goods store. On this particular night, I’m training a new cashier on our store policies and procedures. In the middle of her training, a man and his three children approach my counter and set their purchases down. I halt the training to take care of them.)

Me: “Good evening, sir. How are you doing tonight?”

Customer: “Fine.”

(His attitude is a bit sharp, but nothing I’m not used to. As I ring up his purchases, he pulls a card from his wallet and prepares to swipe.)

Me: “Credit or debit?”

Customer: “Credit.”

Me: “Okay, may I see your card and ID, sir?”

(Instead of handing me both cards, he simply turns his credit card around to show me the signature.)

Me: “Sir, I need your ID as well.”

Customer: “The signature on the back is enough verification.”

(Our company policy states that any credit card without a picture on the card itself must be checked against the cardholder’s ID. As far as our managers are concerned, this is one of the few policies that is non-negotiable and absolutely must be followed. This is, of course, to prevent credit card fraud and cashiers who don’t check IDs are very likely to get in trouble.)

Me: “Sir, I need to see your card AND your ID.”

Customer: *pointing to signature* “My signature is enough. If you read right there, it states that signatures on Visa cards are enough to verify identity.”

(I begin to panic slightly, as I don’t like arguing with customers, especially one this agitated. But I’m not willing to risk my losing job over him, so I stand my ground.)

Me: “Sir, corporate policy states that we need to check your card and your ID.”

Customer: “Visa says that my signature is enough for you to verify.”

Me: “Sir, I’m just trying to follow the rules that I’ve been trained to follow. I need to check your ID.”

(The customer again refuses to show me his ID. I’m still not willing to risk losing my job over one customer, so I call my manager over to support me.)

Me: “[Manager]! Can you come here, please?”

Manager: “Is everything all right?”

Customer: “Yeah, everything’s fine.”

(As much as I wanted to dispute his claim, I stay silent. Strangely, the instant I call for my manager, the customer flips open his wallet and flashes his ID at me. It’s a brief glimpse but clear, and I’m able to verify that he is the cardholder and finish the transaction. I bag up his items and he leaves, leaving me slightly shaken.)

Me: *turning to the new hire* “I’m so sorry you had to see that.”

New Hire: *laughs* “It’s okay. I work in a casino, so I deal with difficult people all the time.”

(Customer #2 comes up to my register and places his stuff down. I quickly scan it through as he pulls out a card.)

Me: “Credit or debit?”

Customer #2: “Doesn’t matter; whatever’s easier.”

New Hire: *jokingly* “Don’t say credit.”

Me: *playing along* “Please don’t say credit!”

Customer #2: *laughing* “No, I’m doing debit. I could hear him from the other end of the store.”

(Customer #2 took his purchases and left. My manager came up to the registers to check on me and the new hire. Apparently Customer #1 was making such a scene that every other customer and coworker within the store could hear him, even those at the opposite end of the building. My manager sided with me, citing our policy, and commended me for following the rules. I was proud of myself for standing my ground, but I felt bad that the new hire had to witness such a difficult customer on her first night.)

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