icon_badbehavior

Category: Bad Behavior

icon_badbehavior

The Perfect Picture Of A Bad Customer

| OH, USA | Bad Behavior, Extra Stupid, Technology

(I work in the electronics department of an extremely large global retail chain, which could frankly fill its own section of this website. Every couple of weeks we get a customer who understands very little about her devices, but treats our associates with incredible disrespect and rudeness and storms off before we have a chance to explain what she needs. I happen to draw the short straw this time.)

Customer: “I need to know how to download pictures from my phone to my computer so I can print them.”

Me: “Okay, what kind of camera do you have?”

Customer: *pinching the bridge of her nose and closing her eyes as though praying for patience* “The KIND. That takes PICTURES.”

Me: “Yes, ma’am, but there are several different options available depending on the type of camera. Let’s try this another way: Does your camera have a slot called ‘SD Card’?”

Customer: *sighing, rolling her eyes* “Now how the h*** am I supposed to know that?!”

Me: “Sometimes it’s next to the battery compartment. Would you mind opening it up so I can check?”

Customer: “YES, I MIND! IF I OPEN IT I’M GOING TO LOSE ALL MY PICTURES!”

Me: “Ma’am, rest assured that your pictures aren’t stored in the batteries.”

(At this point, the customer threatens to have my job if her pictures are deleted, calls me a pissant, and goes on a rant about retail workers while trying to open the compartment. Finally she manages it.)

Me: “Okay, your camera already has a Micro SD card in it. You’ll need to physically remove it to transfer your photos, since I see the USB slot is broken. We have some kiosks available that will allow you to print them off right now if you’d like.”

Customer: “No, because you guys keep copies of my photos and I don’t want that.”

Me: *losing patience a bit* “Ma’am, we have never kept a copy of anyone’s photo. We won’t return photos that are pornographic or copyrighted, but those go into the shredder, not our pockets. Now, your computer will need an SD card reader in order to—”

Customer: *doing the nose pinch thing again* “Yes, I already know that. Have a good day.” *storms off*

Me: “See you in a couple of weeks…”

icon_badbehavior

A Taxing ‘Twenty’ Minutes

| USA | Bad Behavior, Wild & Unruly

(I’m a cashier in a wholesale club where shoppers must have membership cards. Some of our customers are business owners or members of non-profit organizations, so they don’t get taxed. This requires having a special card. Scanning one brings up a prompt on the register asking for a manager override to confirm that it’s a tax-exempt transaction. A woman hands me her card and says her purchase is going to be tax-exempt. I scan it.)

Me: “Oh, something’s wrong with the card. It didn’t give me the option to make it tax-exempt.” *I inspect the card and see it’s NOT a business card* “This isn’t—”

Customer: “But I have the paper.”

(She takes a paper out of her purse confirming that she’s part of a non-profit, which is used as proof of eligibility when applying for a business card.)

Me: “Ma’am, that’s just confirming that you qualify for a business card. I can’t take the tax off with that. There’s nothing for a manager to override. It won’t go through. You need to get a business card—”

Customer: “But I don’t have one! Just ring it up regardless; it’s tax exempt!”

Me: “I can’t without a business card. You—”

Customer: “I don’t HAVE one! I just explained it to you!”

Me: “I understand that, but I’m saying there’s no way for me to ring up this purchase without a tax-exempt card. There’s literally nothing I can do to take the tax off, so there’s going to be tax—”

Customer: “But it’s TAX EXEMPT!”

(After a few more failed attempts at explaining that she needs to use the document to get a business card and then come back, she has me call a manager. Since I’m just a cashier, all I can do is set my register’s light to blinking and wait. About ten seconds pass.)

Customer: “Ugh, can’t you just call a manager?!”

Me: “That’s what I’m doing, ma’am; don’t worry. I set the light to blink so a manager should be here soon.”

Customer: “No, I mean CALL him!”

(By the time I figure out what she means and am about to explain that I don’t have a radio, one of my managers arrives.)

Manager: “What seems to be the problem here?”

Me: “She wants this purchase to be tax exempt, but she doesn’t have a business card.”

Customer: “But I have the paper!” *she waves the paper around. My manager looks to me for clarification*

Me: “She wants to… use the paper to make it tax-exempt.”

Manager: “Ma’am, you can’t do that. You need to go to customer service and get a business card. Without a business card there’s nothing I can do here.”

Customer: *she’s suddenly very rigid, like she’s doing all she can to keep her anger in* “You know, she had me wait TWENTY minutes to have you come here and tell me that. I’ve been here for TWENTY minutes!”

Manager: “I’m very sorry, ma’am. I do apologize; I was handling a flatbed and I—”

Customer: “Can YOU just ring me out somewhere so I don’t have to wait on another line for TWENTY minutes? It’s been twenty MINUTES!”

Manager: *sighs* “All right, just… just follow me.”

(He obviously had a long day, and looked way too exhausted to argue anymore. I voided the transaction and handed her back her card before my manager led her away. I saw the time stamped on the top of the voided receipt from when the card was first scanned; it was dated just four minutes before — nowhere near twenty!)

icon_technology

Multiple Email Fails

| PA, USA | Bad Behavior, Technology

(Excerpts from two near back-to-back instances where I’m signing up a customer for our rewards card, which requires an email address and then their first and last names.)

Me: “Can I get an email address for your card?”

Customer #1: *tells me an email address that includes a first and last name*

Me: “Thanks. First name?”

Customer #1: “What are you, an idiot or something? It’s right there in my email address!”

(Cut to about ten minutes later.)

Me: “Can I get an email address for your card?”

Customer #2: *tells me an email address that features a first and last name*

Me: “Thank you. Is your first name [First Name from email address]?”

Customer #2: *scoffs* “No, what do you think I am, an idiot or something?! Nobody uses their real name in an email address, you moron.”

icon_telephonescalls

Sorry Not Sorry

| ON, Canada | Bad Behavior, Technology

Customer: “Can I use your phone?”

Me: “Sorry, it’s company policy. We’re not allowed to let customers use the phone.”

Customer: “Come on… I got a fifty cent tip in it for you!”

Me: “I’m not allowed to do that; I’m really sorry, sir.”

Customer: “NO, YOU’RE NOT!”

(The customer leaves.)

Me: “Huh, he’s right. I’m suddenly not sorry anymore.”

(The guy then sat in the cold for about an hour, giving us a death stare, waiting for a cab. Sometimes we let customers use our cellphones because of the phone policy… not this guy!)

icon_badbehavior

Don’t Whistle While I Work

| OR, USA | Bad Behavior

(I am a stocker at one of the larger hardware, gardening, and DIY type outlets in the state. On this particular summer day I’ve just finished creating a display for lawnmowers when I suddenly hear a shrill whistle from behind me. On instinct I look around and see a middle-aged gentleman looking in my direction, but not at me. Figuring no one in this day and age could still think that trying to whistle to get someone’s attention is good manners, I ignore him… until he walks up to me and whistles again, shrill enough that my ears almost hurt.)

Customer #1: “Boy! You deaf or something? I need service!”

Me: “I’m sorry, sir, but I didn’t realize you needed help.”

Customer #1: “What? You dumb as well? Where’s your d*** manager?”

(I call the manager over.)

Customer #1: “What sort of white trash s*** you employing here? I ask for help and this moron just ignores me!”

Me: “Sir, you whistled at me. That could’ve meant anything.”

Customer: “What? No, I didn’t! What kind of crap are you trying to pull to cover your a**?”

(A second customer now comes up.)

Customer #2: “Actually he’s right. I heard you whistle all the way from the end of the aisle.”

Customer #1: “I didn’t whistle!”

Customer #2: “Yes, you did; he and I both heard you!”

Manager: “Sir, with all due respects, my employee is right. If you need help ask for it, don’t whistle. He’s not a dog.”

Customer #1: “What’s everyone going on about whistling and dogs? Do I look like I have a dog?”

Customer #2: “Whether you do or not doesn’t matter. You whistled and I will vouch for this employee that you did it twice!”

Customer #1: “This whole store is staffed and shopped at by a**-holes! F*** you all, I’m going somewhere else!” *storms out*

Page 7/275First...56789...Last