Category: Bad Behavior

Not So Dosa Docile

| USA | At The Checkout, Bad Behavior, Food & Drink, Wild & Unruly

(It’s spring break and I’m working as a cook at a family friend’s Indian restaurant for free as a favor for the week because I’m a student. Most of the chefs working at the restaurant are Indians that just immigrated here, and they don’t like to talk back because their English isn’t great and they fear getting into trouble. It’s a Friday night and because it’s spring break, there are a lot of people, so many so that there’s a wait to be seated. The restaurant specializes in dosas, which are like crepes, except made of rice batter and black gram. Most people like to add onions or chills to them. It’s also a restaurant that lets you see the chefs making your food.)

Customer: *orders his dosa with onions and then walks over to the counter to watch me cook*

Me: *puts the batter on the pan and then adds the onions, like usual*

Customer: “No, YOU’RE DOING IT WRONG! YOU HAVE TO FRY THE ONIONS SEPARATELY FIRST!”

Me: *taken aback by his tone, but decides to do what he says* “I’m sorry sir. I’ll make it again.”

(I have to dump out the batter I was using because it would be burnt in the amount of time it takes to fry the onions.)

Me: *fries the onions separately then puts it on fresh batter*

Customer: “NO, YOU HAVE TO MIX THE BATTER AND THE ONIONS TOGETHER. START OVER!”

Me: *losing my patience at this point* “Sir, there are a lot of customers behind you and I don’t have time to make your order again. If you don’t like the way we cook the food, you’re happy to make it yourself on your own time at home.”

Customer: *visibly angry* “I’LL HAVE YOU SENT BACK TO INDIA. HOW DARE YOU TALK TO A PAYING CUSTOMER IN THAT TONE!”

Me: *at this point, my patience is completely gone* “I’m an American citizen, so it’s highly unlikely that I’ll be sent back to India for not satisfying your dietary needs. Keep yelling, and I’ll kick you out, or better yet, file a harassment claim.”

Customer: *still not getting it* “HOW DARE YOU! I WANT TO TALK TO THE MANAGER!”

(Before I can respond, the owner comes out to see what’s going on.)

Owner: “I’m the owner. Is there a problem?”

Customer: “YES, YOUR EMPLOYEE IS BEING RUDE AND REFUSING TO SERVE ME!”

Owner: *looks at me* “[My Name], is that true?”

Me: “No, I—”

Customer: *interrupts* “SHE’S LYING. THE LITTLE B**** JUST WANTS TO KEEP HER JOB!”

Owner: “I’m going to have to ask you to leave. First of all, [My Name] doesn’t even work here officially. She’s just helping out as a favor. And second, I don’t serve customers who swear at my employees anyway. So, are you going to leave or do I have to call the police?”

Customer: *thinks for a moment before storming out of the restaurant, still visibly angry*

(And the kicker? He was making such a fuss over an order worth just six dollars.)

Don’t Discount The Customer’s Ability To Discount, Part 8

Jacksonville, FL, USA | At The Checkout, Bad Behavior, Money

(I work in the deli inside a small grocery store. We have two scales to weigh the sliced meat. The one at the front counter plugs in by our feet, so it is easy to step on and accidentally unplug it. This happens five minutes before we close.)

Customer: “Are you guys still open?”

Me: “Yes, we are! What can I help you with tonight?”

Customer: “Yes, I would like some maple ham and oven roasted turkey.”

Me: “How much would you like of each?”

Customer: “Just show me what two pounds looks like and I’ll decide from there.”

(I slice two pounds of the maple ham and put it on the scale. She decides she wants three pounds instead, so I slice another pound for her, but when I go to put it on the scale, the screen is blank.)

Me: “It looks like the scale came unplugged and will take a minute to boot back up. But in the meantime, I will start slicing the turkey for you. I apologize for your wait.”

Customer: “Oh, it’s no trouble at all. Does this happen often?”

Me: “Unfortunately, yes. The cord is right by our feet and it is easy to unplug. But it shouldn’t take much longer. Again, I apologize for your wait.”

(The screen comes back on, but it is reading the weight of the meat wrong. My coworker tries to fix it, which doesn’t seem to help, but I go to the other scale and weigh the meat.)

Me: “Since this scale isn’t working properly, I used the one in the back. I had to write down the price for you since it doesn’t print out labels. Is that all right?”

Customer: “Not a problem, dear.”

(I bag up the three pounds of each meat and hand it to her with the prices written down.)

Me: “Okay, just give these to the cashier at the front and they will ring you up! Thank you so much for your patience and I hope you have a great rest of your day.”

(She takes the bags to the front and I think that’s the last I will hear of it. But then I get a call. Note: that whole thing took a total of about seven minutes.)

Cashier: *over the phone* “I have a lady here claiming you guys were goofing off while serving her and made her wait a half hour to get her meat. She wants a discount because of you.”

Me: *explains what happened* “I apologized profusely for making her wait. Our scale came unplugged and we had to reboot it.”

Cashier: “Well you should have explained that to her. She had no way of knowing. She is very mad and we have to give her a discount now.”

(She got the discount, and then proceeded to the service counter to get a full refund. I guess you just can’t please some people.)

Related:
Don’t Discount The Customer’s Ability To Discount, Part 7
Don’t Discount The Customer’s Ability To Discount, Part 6
Don’t Discount The Customer’s Ability To Discount, Part 5

Not Making A Good Point

| Austria | At The Checkout, Bad Behavior

(The store I frequent runs a bonus points program, where you get to collect “points”, little round stickers you can put into a little collecting folder and if you have enough, you can save 10 or 20 percent on a purchase. Since I forget about it anyway and it takes a ridiculous amount, I usually ask the person behind me if they want my “points”, and usually they find a taker without too much of a hassle. Not this time.)

Cashier: “…and here’s your points.”

Me: *taking and holding them* “I don’t collect.” *to the woman behind me* “Do you?”

Woman: “Do I look like I need your charity?”

Me: “Sorry?”

Woman: “You think I’m poor? I’m not. I don’t need your points!”

Me: “Fine, whatever.” *to the person behind her* “So if you want them…”

Woman: “No! They’re mine; you gave them to me!”

Me: “You said you don’t want them.”

Woman: “No! I said I don’t NEED them. I’m not dependent on your charity!”

Me: *still holding the little stickers* “You know what? I guess I’ll keep them!”

Woman: “But they’re MINE!”

Me: “Nope. I OFFERED them; you decided to yell at me instead. Guess what? People yelling at me don’t get jack from me.”

(I proceed to put them into my pocket, not without her screaming and ranting behind me about how I STOLE her points.)

They Must Work Until They Break

| IL, USA | Bad Behavior, Crazy Requests, Time

(I am a member service supervisor at this particular membership-based (meaning only people with memberships are allowed to shop here) retail store. It is a Sunday and there is a huge volume of members going through check-out lanes. It is time for one of my cashiers to go on his break, so I come over to his register, shut down his sign, and stand at the end to block the lane due to the high volume of members, so he can go on break. Then a member pushes his cart right in his lane and right in front of me.)

Me: “Sir, this lane is closed. Please use a different check-out lane.”

(He either pretends he doesn’t not hear me or he really doesn’t hear me; I do not know which is the case.)

Me: “Sir? Excuse me, sir, but this lane is closed.”

(He finally looks at me.)

Customer #1: “Why is it closed? All the other lanes are long and I don’t have time to wait.”

Customer #2: *on the very next lane* “Why is the sun shining outside?”

Me: *trying not to laugh at [Customer #2]’s comment* “Sir, this lane is closed because the cashier has to go on his break. We also have self-checkout lanes if you don’t want to wait in line.”

Customer #1: “I don’t care if he has to go on break. I paid to shop here and I do not want to use self-checkout. Your job is being paid by me so you better open the register back up and check me out before I have your supervisor fire you.”

Me: “Sir, I am the supervisor and the cashier really does have to go on break.”

(The cashier has finished with his last member and is walking toward the break room. I move away from the checkout lane.)

Me: “Sir, the lane is now wide open just for you.”

(I walked away and went to thank the Customer #2 for his comment early on. When I went back to the podium, I noticed Customer #1 was using the self-checkout to check himself out.)

In Need Of An Empathy Sandwich

| Columbia, MO, USA | Bad Behavior, Food & Drink, Health & Body

(I’m working as a manager on the night shift at a sandwich restaurant. One of my delivery drivers has just been involved in a very serious car accident just half a block from the store. I’m walking back into the store after watching the paramedics pull him out of the wreckage and I’m understandably shaken. As I come in, I notice a customer standing at the counter.)

Me: “Have you been helped yet?”

Customer: “I’ve been waiting for my sandwich.”

Me: “I’m sorry for your wait. I had to step out for a moment because one of our drivers was just hurt in a wreck on the corner.”

Customer: *very angry* “Well, that’s not my problem! That’s what the ambulance is for.”

(For a moment, I’m just stunned by the utter callousness of the statement. Then I open the register and pull out a refund on the customer’s order.)

Me: “Here’s your money back. We will not be serving you tonight or ever again. And, if someone you care about is ever hurt, I hope they are surrounded by people with far more empathy than you.”

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