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Category: Bad Behavior

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Not Their Number One (O’clock) Customer

| Frisco, TX, USA | Bad Behavior, Crazy Requests, Popular, Time

(I am a receptionist for a fairly busy salon. I get a phone call about booking an appointment.)

Me: “Thank you for calling [Salon]. May I schedule a signature service for you?”

Guest: “I need an appointment for my daughter for tomorrow. I want hair and make-up done and you have to see us at exactly one o’clock.”

Me: “Well, for tomorrow I do have an opening a 1:15 or 1:30. One is cutting it close since there is a client before you.”

Guest: “Well, it’s one or nothing because I have to be out of here by five.”

(I check the times for what she wants and even if she came in at three, I could get her out well before five. Reluctantly I agree to a booking at one, again reminding her of the guest ahead of them. The next day, at about 12:50 the guest, her daughter, who is about 17, and the girl’s grandmother all arrive.)

Me: “Hi, you’re a little early, but I can get you changed into a smock now while she finishes up with the other guest.”

Guest: “That is unacceptable! We had an appointment at one! We need to be seen now!”

Me: “You will be seen. I’m just saying that she is finishing up with another guest.”

(I go back and check with my stylist. She says that she’ll only be about five more minutes, meaning she can still see them before their appointment starts. I relay this to the guest, and the grandmother starts swearing under her breath. When I go to take the guest back, the mother is on her phone, and the girl is having a meltdown.)

Girl: “Why do I have to wait?” *she’s stamping her feet and carrying on*

(By the time I can get the guest off her phone long enough to listen to me, it is 1:12.)

Guest: *hanging up her phone* “This is the worst salon! We are leaving! Good luck finding someone else! You’ll be out of business in a week!”

(My stylist and I both went on break after that.)

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The Router Of All Your Problems

| Germany | Bad Behavior, Popular, Technology

(I get a call from the first support level about a customer who’s complaining about his download speed.)

Me: “Good morning, you’ve reached the DSL diagnostic department of [ISP]. My name is [My Name]. Mr [Caller], I hear your Internet is too slow.”

Caller: “Yeah, that’s right! Way too slow! I pay €40 every month to get 500 MB/s and the only thing I get here is 129 MB/s! Why did they transfer me to you anyway? What can you do?”

Me: “Well, my coworker already did some tests, but I have more tools for a more precise diagnose and more options for fixing your issue, if it’s a line problem.”

Caller: “Hehe, girl power, heh? Didn’t know women get to do so much more than men at [ISP].”

Me: *coldly* “Actually that has more to do with me being second level of support. Now tell me, did you do your speed-test via LAN or WiFi?”

Caller: “WiFi only.”

Me: “Good, and do you have a network cable to try how it is via LAN?”

Caller: “Yes, but it can’t reach my machine.” *condescendingly* “It’s not a laptop; it’s a very expensive iMac. ”

Me: “All right… let me look at your download speed.”

(I proceed to do some tests that show me a stable line with a download speed of 501 MB/s – which means that his problem probably lies with his router or his computer.)

Me: “Mr [Caller], according to my results, your speed is sufficient and even a bit more than promised.”

Caller: “What? You have the NERVE? You—”

Me: “Sir, before you go on – this is what your router gets from our line. I’d take a wild guess and say its wireless module isn’t okay, but a coworker from the device management should take a closer look at your device.”

Caller: “Ah, okay, that makes sense.”

Me: “So, I see you have a [ISP Brand model]; is it on lease?”

Caller: “No. I bought it about a year ago.”

Me: “Great, then it’s still in its 24-month-guarantee—”

Caller: “No, it isn’t. See, I didn’t buy it from you guys; I bought it from some guy on eBay.”

Me: “I don’t know if we’re allowed to diagnose that if it isn’t bought from us.”

Caller: “This is how you serve your customers? Hey, I’ve been with [ISP] for 12 years; I DEMAND SERVICE! You can’t be serious! I pay so much money and now you can’t even fix your own [Brand model]? This is all your fault! I need to speak to your boss, to the CEO, and you’re going to tell him exactly what I said—”

Me: “Sir, let me try and transfer you and see if the coworkers there take it. After that you can talk to whoever you want to.”

(I transfer him.)

Me: “All right, [Coworker], this is a tough case. I think his wireless module isn’t okay. In any case it’ll be nice to take a look at his settings, and probably change a channel or something. There’s one thing, though; he bought his device on eBay and now he’s blaming us for it not working.”

Coworker: “So, he buys it for €5, probably used, from some guy on eBay and now it’s broken… How is this our problem? Transfer him; I’ll explain to him how the world works.”

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Can’t Look After Her Own Litter

| Kapellskär, Sweden | Bad Behavior, Family & Kids, Popular

(I work in an outlet store. I am on my tenth hour of my fourteen-hour-long shift. So far the day has mostly been pleasant due to nice customers. However, two teenagers (siblings) have been acting obnoxious, shouting, making a mess, and fighting over a box of candy they can’t seem to figure out how to open. They start tearing the box apart, leaving tape and pieces of paper all over the floor. Their mother approaches and I feel thankful, as she seems like a reasonable person and I think this meant the squabbling and littering will finally stop.)

Mother: “What are you two up to? Oh, what a mess.” *looks at me* “Well, at least you’ll have something to do! That’ll be fun, right?”

Me: *speechless*

Mother: “Oh, well, time to go. Bye!”

(As they exit the store, the mother stepped on the tape and paper; it stuck to her shoe, and she dragged all of the garbage out of the shop with her. I waited a few seconds before I let out a smug, evil laugh.)

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Cause For Pregnant Pause, Part 12

| Rotterdam, The Netherlands | Bad Behavior, Health & Body

(I am a 5’8″ woman, weighing in at about 160 pounds. I work in aprons that tend to bulge around the waist. As one customer is paying, I am talking to his friend.)

Customer: “So, when is your due date?”

Me: “Sir, there are questions you should not ask a woman unless you are one hundred percent sure.”

Customer: “Oh, but I am sure you are pregnant!”

(I was too flabbergasted to even respond at this point. I walked away and quickly changed into a different style apron. I still don’t understand how he could think asking that would be okay – I hope someone explained it to him!)

Related:
Cause For Pregnant Pause, Part 11
Cause For Pregnant Pause, Part 10
Cause For Pregnant Pause, Part 9

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Silence Of The Hipsters

| Australia | Bad Behavior, Geeks Rule, Movies & TV, Musical Mayhem, Popular

(I work in a music and DVD store that prides itself on being able to provide hard to find items. Each of us working in the story try to have as broad a knowledge as possible of different movies, TV, and music, and so we often surprise customers when they request something they think we’ll never heard of. Occasionally, though, a customer will go out of their way to try to prove us wrong.)

Customer: “I was wondering if you had a TV series called Hannibal.”

Me: “Oh, yeah, that’s a pretty good seller at the moment. The third season’s just been released.”

Customer: “Have you watched it?”

Me: “Oh, my god, yes! I love it! Bryan Fuller can do no wrong, as far as I’m concerned.”

Customer: *scoffing* “You know it’s based on a movie, right? You probably haven’t seen it. It’d be before your time. It’s called The Silence of the Lambs.”

Me: “Oh, no, I’ve seen Silence of the Lambs.”

Customer: “You must be older than you look.”

Me: “I just really like movies.”

Customer: “You know, there was a song written about Hannibal Lecter. It was a few years ago, but you probably haven’t heard it since it wasn’t played on most radio stations.”

Me: “You mean Lotion by the Greenskeepers? It made the Hottest 100 that year; I think it was 2005 or 2006. It’s an awesome song; it really gets the Buffalo Bill vibe down.”

Customer: *suddenly aggravated* “You think you’re so much better than me, don’t you?”

Me: “I’m sorry?”

Customer: “This place is a sham, helping big corporations to funnel mass produced crap media into the homes of unknowing idiots. You think just because you can spout off some facts about a culturally significant movie that it makes you better than me? You still sell One Direction to screaming teeny boppers.”

Me: “At least the teeny boppers are polite.”

Customer: “WELL, DVDS ARE OUTDATED TECHNOLOGY!” *storms off*

Coworker: “What was that?”

Me: “I think I just out-hipstered a hipster, by knowing random facts about a popular TV show, which is based on a popular book series.”

Coworker: “People are so weird.”

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