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Category: Bad Behavior

No License To Be An A**-Hole

| NY, USA | At The Checkout, Bad Behavior, Liars & Scammers

(Our store has a scanner that we use to scan both products and IDs. Without scanning an ID, we literally cannot ring up age-restricted products like tobacco, lottery, alcohol, and even lighters. There is absolutely no way to bypass the system and hand type in the birthday, and the system has been in for nearly a year. I’ve worked here for about five months.)

Older Man: “…and give me a pack of [Brand] cigarettes.”

Me: “Okay, sir, may I just scan your license?”

Older Man: “What, I don’t look old enough?”

Me: “That is not the case, sir. Unfortunately, unless I physically scan the barcode on the back of your license, I cannot ring up cigarettes.”

Older Man: “That’s b*******. I’ve come here every other day and they’ve just typed in my birthday.”

Me: “…No, you have not.”

Older Man: “Excuse me, you stupid little girl?!”

(I am a transgender male, so this hit a real hard spot. I know I won’t get in trouble if I explain myself to my manager in the morning, so I go off.)

Me: “Do NOT lie to me, sir. I have worked here for almost five months and this system was in long before I started working here. I have not ONCE seen you, despite working all three shifts on multiple occasions. You have been incredibly rude this entire transaction, and you have outwardly misgendered me and I will NOT tolerate dealing with someone as horrible as you. You need to leave.”

Older Man: “This is all kinds of f***ed up. I hope you f***ing lose your job, you dumb, stupid b****.”

Me: “If you do not leave this instant I will call the police for harassment. We have your license plate and you swearing on tape.” *I point up to the camera above my head*

Older Man: “…but they ALWAYS just type in my birthday!”

(He left, but not without spitting on the door first!)

No Money, More Problems

| Mississauga, ON, Canada | Bad Behavior, Crazy Requests, Money

(I work at the call center for a small company that does promotional gift cards in the US. Recently, one of our cards has gone on the fritz, and the money was removed from a good number of the cards, and put back into the company’s account. Because of this, my manager has been working tirelessly to load each of the cards manually.)

Me: “[Company], how may I help you?”

Customer: “My card is not working!”

Me: “I’m very sorry to hear that, ma’am. May I have the card number so I can take a look at it?”

(She angrily gives me the number, and I can tell just by the set of digits used that it’s one of the affected cards.)

Me: “Unfortunately, ma’am, due to a malfunction in our system, the funds are temporarily unavailable. If you provide us with your name and number, we’ll be happy to call you back as soon as the card is working again.”

Customer: “I’m not giving you my name! And I’m definitely not giving you my phone number! Can’t you just fix it now?!”

Me: “Unfortunately, ma’am, I’m not authorized to work with card balances, but I’d be happy to transfer you to my manager so that we can get things straightened out.”

Customer: “NO! I DON’T WANT TO TALK TO YOUR MANAGER! JUST FIX IT!”

(She continues to harass me for approximately 15-20 minutes; meanwhile, a crowd has begun to gather around my cubicle. Finally, my manager comes to my rescue, and just nods to me to signal that it was okay to transfer her without her permission.)

Me: “Ma’am, my manager would like to speak with you. I’m transferring you now.”

Customer: “I TOLD YOU I-”

(I transfer her over quickly, and my manager wastes no time answering. Knowing what kind of customer she is dealing with, she answers firmly, and from where I’m sitting in my cubicle I can hear the customer go quiet. I take the next call, somewhat frazzled, and fortunately the person is much more gracious about the trouble they are experiencing. Halfway through the second call, my manager comes to my cubicle again, looking like she’s about ready to quit.)

Manager: “The nerve of that woman. Do you know what she asked me as soon as I fixed it? ‘What am I supposed to do with all this money?'”

Acting Not So Pretty In Pink

| CA, USA | Bad Behavior, Bigotry, Family & Kids, Pets & Animals

(I work at the zoo in the gift shop, where we sell all sorts of zoo- and animal-themed things. On this particular day, a customer and his young son are inside looking at the merchandise. I overhear the dad tell his son he can pick anything he wants and shortly after the son walks over to his father and asks.)

Son: *as he hold up a stuffed animal* “Dad can I have this one?”

(The dad looks annoyed and scolds his son:)

Dad: “No, you can’t! It’s pink! Pink is for girls!”

(The son begins to cry so the dad sighs and turns to me holding a stuffed animal and says:)

Dad: “Hey, you. I want this bird in a boy color like blue.”

Me: “Sir, that toy only comes in pink. It doesn’t come in blue.”

Dad: “Well, why the h*** not!?”

Me: “”Sir, that’s a flamingo.”