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Category: Bad Behavior

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Needs Poster-Board To Smash Your Head Through

| PA, USA | Bad Behavior

(A customer is making a purchase, which has been going normally until the end.)

Me: “All right, that’ll be [amount].”

Customer: “What? That poster-board was supposed to be $4.99.”

(I go with her to check the price marked on the shelf.)

Me: “This is where it was supposed to go; someone put it in the wrong place.”

(I indicate the $8.99 shelf tag; assuming that she wants a $4.99 pack, I grab one and return to the front, to which she does not object. I void out the more expensive pack and ring up the other. After I finish ringing it up…)

Customer: “That’s not the poster-board I want.”

Me: “It’s the pack that’s $4.99.”

Customer: “Well, you don’t have to be so rude about it. Just void that and I’ll pick out the poster-board.”

Me: “All right, your other items will be six—”

(I’m cut off by the customer walking away to pick out her poster-board without finishing the sale for her other items, with three customers waiting in line behind her, and no other cashiers on duty. Fortunately, the other register hasn’t been closed out yet, so I can still ring them up somewhere. She finally returns with the poster-board she wants, but I need manager approval because of all the voided items.)

Me: *over the PA, right in front of her* “Manager approval at the front, please.”

Customer: “Why isn’t the sale going through?!”

Me: “I need approval because of all the voids.”

Customer: “You could have said something!”

(Finally, my manager can pass the sale through, with the customer complaining about my service the whole time; my manager promises to have a talk with me over it. Once the store is empty…)

Manager: “So… from how she was acting, I’m guessing she was already in a b***h-fit when she came in?”

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This Is A Bad Sign, Part 3

| Calgary, AB, Canada | Bad Behavior, Crazy Requests, Food & Drink

(The restaurant I work at has free soft-drink refills, with a drink machine in the lobby for customers. Basically, it’s free refills for people inside, but not drive-thru. I’m working the cash window at drive-thru when a teenager holding a plastic cup walks up, ignoring the rather large ‘No walk-ups’ sign next to my window.)

Customer: “Can you refill my [Drink]?”

Me: Um…no. You have to go inside to get your refill. We don’t have a machine in here.

(He promptly runs inside to get his refill. But not 20 minutes later, the customer drives up, holding his empty cup and a small paper sign from the lobby.)

Customer: “I’ll trade you the sign for a refill!”

(And apparently, he tried the same thing at the pickup window!)

Related:
This Is A Bad Sign, Part 2
This Is A Bad Sign

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Hurrying To Get You Nowhere

| Finland | Bad Behavior, Food & Drink, Time

(I work at a really tiny fast food kitchen in a really busy neighborhood, which means that the queues can get long at times. Four cars arrive at the drive-in at the same time, just after four different groups of customers have placed their exceptionally large orders. The guy in the second car gets frustrated and is on his phone whining to his friends, forgetting that I and my coworker can hear him through our headsets. As I walk outside to serve a customer his meal, the guy in the car starts yelling at me.)

Customer: “When the f*** is it my turn?! I want to place my order!”

(Fortunately it’s his turn next, but when he pulls up to the window to complete the transaction, he starts pulling out a sheet of coupons searching for the ones he wants to use, and he can’t seem to decide on whether to pay by debit or cash.)

Customer: “Why the f*** are you guys so slow? I’ve been waiting for fifteen minutes. This is ridiculous!”

Me: “I understand your frustration, but I will serve those who came before you first. Besides, if you are in a hurry, I suggest that next time you use the time you have to wait wisely, and have your coupons and payment method at the ready. That speeds things up quite a bit!”

(After that he stayed quiet. I don’t feel guilty about being cheeky either, especially after I found out from my coworker that he’s an unemployed high school drop-out, who mooches off his parents and spends his days driving around his dad’s car!)