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Category: Bad Behavior

Weeding Out The Bad Guests

| USA | Bad Behavior, Family & Kids, Hotels & Lodging

(It is about two in the morning when I get a call from one of the rooms.)

Guest: “Excuse me, but I smell WEED! Someone’s smoking!”

Me: “I’m very sorry about that, ma’am. We are a non smoking hotel.”

Guest: *shrilly* “That’s it? Aren’t you going to go and catch the person who’s doing it? It’s illegal here, isn’t it?”

Me: “Yes it is, but it’s two in the morning and there’s no one here but me. I can’t leave the front desk and go about sniffing for who has done it.”

Guest: “Well, I never! This is unacceptable that you would support illegal practices here!”

Me: “We do not and the only thing I can do is apologize and offer to change your room.”

Guest: “I’m not moving. What else can you do? Surely there’s something?”

Me: “Like I said, I cannot figure out who is smoking, and everything will have to be done in the morning when the housekeepers are here so we can find out who is smoking in this non-smoking hotel.”

Guest: “So you can’t do anything about this?!”

Me: “No, I can’t.”

Guest: *begins screaming, and then finally hangs up*

(She called three times after that, ranting and raving, before finally going to sleep, I guess. I don’t smoke, so I don’t know if she was telling the truth or not. I leave a note for the managers about it, and the next day, I arrive for my shift and the manager is there.)

Me: “Did housekeepers ever find out which room was smoking?”

Manager: “Yes. Hers. Turns out her teen son was doing it in his room. She went ballistic at US instead of him… We threw them out and called the police.”

I See Your True Colors Swearing Through

| TX, USA | Bad Behavior, Language & Words

(My coworker is hidden behind front register counter, kneeling to stock something.)

Customer: *to her friend* “I f****** hate these people. They’re never f****** ready. They’re so f****** stupid. That’s why they work here. They’re so f****** dumb.”

Coworker: *stands up, staring customer dead in the face* “Will that be all today?”

Customer: “Sorry about that. Didn’t see you there.”

Coworker: “I understand. We all show our true colors when we’re alone.”

Customer: *clearly offended, scoffs at coworker and stomps out of the store*

Can’t Buy The Seedy CD

| TX, USA | Bad Behavior, Family & Kids, Musical Mayhem

(I’m a music team lead at a branch of a major chain of bookstores. We’re located in a shopping square in a rich neighborhood. Because of our location and the level of attempted theft we’ve seen, our music, DVDs, audio-books, and e-readers have been placed in a separate section with EAS (Electronic Article Surveillance) scanners. Leads been instructed not to allow items in the section onto the book floor without having been checked out, and to put the EAS sound over other customers, as the customers get it and it’s usually a check-out misunderstanding. We are to use our best judgment on who we allow in and out of the section. This particular late night, there’s a homecoming dance at a nearby high school. It’s also best to mention I play piano and guitar at a restaurant down the street two nights a week.)

Me: *having been assisting a customer and heard the EAS sound off* “Excuse me, sir, if you’re still shopping I can hold your CDs here for you until you’re ready to check out.”

Young Customer: *dressed up in a tailored suit* “No, that’s okay. My mom’s just waiting for me at the front.” *starts to leave again*

Me: “I understand. Unfortunately, we have to keep all CDs and films in this section until they’re checked out. Are you ready to purchase?”

Young Customer: “No, I just want to show this to my mom.” *the CDs are by a classic rock group with PG-suggested labels on the fronts*

Me: “I can hold the CDs here for you while you go get her.”

Young Customer: *progressively getting louder* “But she’s just right there!”

Me: “Sir, store policy is we can not allow product beyond this point without a receipt.”

Young Customer: “This is bull-s***! I’m back here all the time! Your store should know that I’m a good kid!! My mom knows I’m a good kid!”

Me: *beyond annoyed but still professional, having quietly paged for the manager on duty* “Sir, I need you to lower your voice, please. As I’ve stated, you can show them to her. You would just need to bring her back here.”

Young Customer: “You don’t know what you’re talking about! You’re new and already know everything, don’t you?!”

Me: “I’ve worked here for over a year, sir, and our policy’s been the same.”

Young Customer: “Just because I’m a teenager doesn’t mean I’m a thief! I’ll have my dad sue for unlawful discrimination!”

(My manager, a friend and fellow musician, arrives and I explain the situation.)

Manager: “Unfortunately, sir, she’s correct. I can accompany you to find your mother while she holds the CDs for you.”

Young Customer: “My dad’s a lawyer! He won’t stand for this sh***y place staying open after this!”

Mother: *having finally heard the ruckus* “What did he do thi— Oh, hello, [My Name]! How’re you doing? Will you be playing tomorrow night?”

Me: *recognizing her as a frequent patron of the restaurant* “Yes, ma’am. Looking forward to it. Is this your son?”

Mother: *clearly just as annoyed as me* “I said I wouldn’t buy those CDs for you! They’re not appropriate for your age! Now give them to the young woman and get your butt in the car.”

Young Customer: *blushes heavily, stammers, then finally leaves with his apologetic mom*

Manager: “He’ll never show his face back here again.”

Me: “If he does, I’ll change the in-store playlist to Buddy Guy. That oughta keep ‘im out.”

The Ticket To Kicking Her Out

| NY, USA | Bad Behavior, Time, Tourists/Travel

(I’m standing in line at the 9/11 memorial in New York, waiting to go in for the 2 pm viewing. As you can imagine, it’s very crowded. Each ticket is booked for a specific time to prevent overcrowding and to keep numbers at safe levels. It’s currently 1:30 pm; I’ve gotten in line early as I expected there would be a lot of people – which there is. There is an employee standing near the entrance to the lines directing people where they should stand. All of a sudden a woman pushes in front of me…)

Woman: *shouting* “I HAVE A 1 pm TICKET! YOU HAVE TO LET ME IN NOW!”

Employee: “I apologize, but you will need to go to the back of the line. You will still be able to get in with that ticket but I cannot allow you to push in front of the other patrons.”

Woman: “No. I should be let in first. I bought an earlier ticket then they did.”

Employee: *sigh* “Can I have a look at your ticket, please?”

Woman: *triumphantly thrusting a piece of paper in his face* “Here!”

Employee: *looking at piece of paper a little bigger than a credit card with ‘reference’ and numbers scrawled after it* “Ma’am, this isn’t a ticket… I can’t let you into the museum with this. You will need to go to the ticket window so they can print it for you, the line is just over there to your left.”

Woman: *now irate* “WHAT? You expect me to stand in a line? Look up my reference number and let me in NOW!”

Employee: “I have no facilities to do that with. The only people that can help you with that are in the ticket office. You need to—”

Woman: *now screaming* “NO! I SHOULDN’T HAVE TO STAND IN LINES! THAT’S WHY I BOOKED AN EARLY TICKET AND CAME LATE! I’M SMARTER THAN THEM!” *gesturing to other people in line*

(A HUGE security guard appears, and speaks to the employee:)

Security Guard: “Is there anything wrong here? I can escort her off the premises if you need.”

Woman: *sizing up security guard* “Oh… the ticket line is over here, you say?”

These Seats Are Mine Because I Did The Time

| Phoenix, AZ, USA | Bad Behavior, Crazy Requests, Family & Kids, Movies & TV

(Opening night for new movies is extremely busy. Lines start forming an hour before the movie starts. My friends and I go to see a new movie, stand in line for 90 minutes, and get our perfect seats – back center. As the theater fills up, people coming in start asking others to move over so they can sit together.)

New Guy: “Can you guys move over so we can sit together?”

Me: “No.”

New Guy: “Excuse me?”

Me: “There’s plenty of open seats. If you want to sit together, sit somewhere else.”

(The guy walks away and comes back a few minutes later with an usher and a smug smile.)

Usher: “Sir, could you please move over so these people can sit together?”

Me: “Sure. Just give me a gift card to cover the cost of my and my friends’ tickets.”

Usher: “What?”

Me: “We got here an hour and half early to get these seats. If you want us to move, then refund us the cost of our tickets. Otherwise, this guy who walked in 10 minutes before the movie starts can sit somewhere else.”

Usher: *turns to the other customer* “Sir, there are plenty of other seats to choose from in the theater.”

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