Category: Bad Behavior

Refuses To Understand The Weight Of The Matter

| USA | At The Checkout, Bad Behavior, Criminal & Illegal, Food & Drink, Money

(I’m a shift manager at a frozen yoghurt shop. It’s self-serve, and we charge by weight – doesn’t matter if it’s toppings or yogurt, it’s all $0.42 an oz. We have large signs above the yogurt machines, toppings, and entrance advertising this.)

Customer: *grabs a bowl, bypasses the yogurt, and fills it 2/3 of the way with chocolate sauce before setting it on the scale*

Me: *calculates her price* “That’ll be $4.53!”

Customer: “What?”

Me: “That’ll be $4.53 for you today.”

Customer: “For chocolate sauce?”

Me: “Yes, ma’am. We charge by weight; it’s 42 cents an ounce.”

Customer: “I know, but don’t you charge less for the toppings?”

Me: “Everything is the same price.”

Customer: “You’re charging me $4.53 for chocolate sauce?!”

Me: “Everything is priced by weight, 42 cents an ounce, both toppings and yogurt.” *I point to one of our signs*

Customer: “I’m not paying over four dollars for chocolate sauce! [Local Ice Cream Shop] charges 50 cents for their chocolate sauce!”

Me: “They charge 50 cents for a scoop of chocolate sauce on your ice cream. We charge by weight for all our items. You got a bowl of chocolate sauce.”

Customer: *shaking her head vigorously* “I’m not paying this much for chocolate sauce.”

(Before I could say anything, she immediately threw the unpaid for bowl of chocolate sauce in our trashcan and turned to leave. Now angry, I started to say that she needed to pay for the food she got, but she just shot me a furious look and hightailed it out of there.)

Punishments With Real Heart

| Gilbert, AZ, USA | Bad Behavior, Crazy Requests

(I am working at a store that specializes in making your own stuffed animal. I am helping a family with two sons, one age four and the other about ten. The younger brother is having a great time, and the older one is pretending he is only doing this for his brother. We get to the stuffing area where we do a “heart ceremony” where you pick out a heart for your animal and the ceremony is to give him characteristics you like and then rub the heart on your back so the bear always has your back. The younger brother is super excited, and the older brother has finally gotten on my nerves.)

Me: “All right, now, for the last part of the heart ceremony you need to shout, ‘I LOVE [COMPANY]!’”

Younger Brother: “I LOVE [COMPANY]!”

Older Brother: *mumbles incoherently*

Me: “I couldn’t hear that.”

Older Brother: *angry but louder* “I love [Company]!”

Me: “I still couldn’t hear you.”

Older Brother: “I don’t want to do this. This is stupid.”

Me: “This is the last part, so you need to do it right. If you don’t shout ‘I love [Company]’ then I am going to make you go to the front of the store and sing ‘I’m a little teapot.’”

Older Brother: *very loud* “I LOVE [COMPANY]!”

(For the rest of the time there, the older brother had a better attitude and even helped dress the younger brother’s stuffed animal. Though for the life of me, I can’t figure out how he thought I was actually going to make him sing “I’m a little teapot”.)

Brothers In Arms

, | Port Charlotte, FL, USA | Bad Behavior, Crazy Requests, Popular

(My younger brother and I both manage at a chain pizza place in our local mall. Although five years apart we regularly get asked if we are twins. One Sunday morning after a long night of drinking we are both working. He is in the back room prepping food; I am out front manning the register. A customer walks up and asks the price of a slice of pizza. Had he turned his head 30 degrees left he’d have seen the price board right next to him.)

Customer: “How much for a slice of pepperoni?”

Me: *turning my head slowly and slightly toward the price board* “$1.79 according to the board.”

Customer: *immediately irate* “I want to see your manager right now!”

Me: “Okay, let me get him for you.” *slowly walk through swinging door to kitchen on left side of service area* “Hey, bro, some guy out front wants to talk to the manager.”

(My brother walks out front by way of the other door to see what he can do for the man.)

Brother: “Yes, sir, how may I help you?”

Customer: “I told you, I want to see the manager.”

(My brother walks back in the same door he used.)

Brother: “He says he wants to talk to you now.”

(I walk back out front through the same door I had previously used.)

Me: “Yes, sir, what can I do for you?”

Customer: “How many times do I have to tell you? I WANT TO SEE THE MANAGER!”

(I walk into the back again and tell my brother he’s needed by the customer again, brother then goes back out the door he’s been using.)

Brother: “Yes, sir?”

Customer: “F***! I told you to get the manager! Now don’t you move a step. Call the manager out here so we can all have words.”

Brother: *pushes the door open and shouts to the back* “Hey, come on out here. Now he wants to talk to both of us.”

(I walk out front, and smile broadly at the customer.)

Me: “Yes, sir? How may WE help you?”

(Looking back and forth between us.)

Customer: “Well, obviously I’m not going to get anything done here!”

Me & Brother: *simultaneously* “Nope.”

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You Say Potato, I Say A**-Hole

| IN, USA | Bad Behavior, Crazy Requests, Food & Drink

(I am a shift manager at a deli so whenever there is a problem, I usually handle it. A family comes in and gets their food. The guy eats all of his baked potato except for the skin. He ventures up to me to complain.)

Guest: “This potato is disgusting. The skin is dry.”

Me: “I can get you another one if you would like.”

Guest: *rudely* “That is your job.”

(I go back and find the softest potato and cook it myself. Keep in mind he already ate the whole thing, just not the skin.)

Me: “All right, here you go. Sorry about that.”

Guest: *squishes the whole potato* “Nope, dry again.”

Me: “Can I get you—”

Guest: “—absolutely not. I want a refund.”

(He then chucked a fork into my side.)

Sadly, There IS A Doctor In The House

| Manhattan, NY, USA | Bad Behavior, Crazy Requests, Popular

(I work at a very upscale store in Manhattan. A lot of our clientele are successful business folk with expensive tastes.)

Manager: “Hey, [My Name], can you come over here a moment?”

(I walk over to where a sour faced female customer in a pricey but nondescript business suit is giving me a death glare.)

Manager: “Is this the gentleman who served you?”

Customer: “That’s him! You are a disgrace, you know that?”

Me: “I… um… I’m sorry, but what did I do to upset you?”

Customer: “Are you serious? The entire transaction you constantly referred to me as ‘ma’am’ and ‘miss’!”

Me: *now even more confused* “Yes, I was being polite?”

Customer: “Polite? I’m a doctor you idiot! DOC-TOR! Can you say that word? Doooc-tooor? Do you know what it means?”

Me: “Yes, ma’am, I know what—”

Customer: “There you go again! It’s DOCTOR! Not ma’am!” *to my manager* “Seriously, is this what [Clothing Store] has been reduced to?”

Manager: “Uh, first off, ma’am…”

Customer: “DOCTOR!”

Manager: “Right, doctor, did you perchance tell my associate that you wished to be addressed as such?”

Customer: “Well, no. He should’ve known!”

Manager: “Really? Did you show him any ID confirming you were a doctor?”

Customer: “No, I shouldn’t have to.”

Manager: “Is your title stated anywhere? Say on your driver’s license?”

Customer: “No.”

Manager: “Then, may I ask, how is he supposed to know you’re a doctor if you didn’t give him any indication of such?”

Customer: “What? Well I’m wearing a nice and expensive suit for one!”

Manager: “Uh… so is every other customer in the store currently, ma’am.”

Customer: “IT’S DOCTOR! NOT MA’AM! You know what? Forget it! I’m never shopping here again if you’re all this incompetent!”

(She storms out.)

Me: “So… am I in trouble?”

Manager: “Oh, no… Well, unless you’re unlucky enough to visit whatever medical practice she works at. Geeez!”

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