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Category: Bad Behavior

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Cannot Register The Rules Of The Registry

| Pittsburgh, PA, USA | Bad Behavior, Crazy Requests

(A woman comes up to the guest service counter and asks if I can take an item she wants to purchase off a gift registry. I tell her that shouldn’t be a problem and begin the transaction, but notice that the vacuum she is purchasing isn’t the one listed on the registry.)

Me: “I’m sorry, ma’am, but this isn’t the right vacuum.”

Guest: “Oh, I know. But the one on the registry is a piece of crap, so I’m buying her this one instead.”

Me: “Ah, I see. Well, I can give you a gift receipt, but since it’s not the same one, I can’t take it off the registry.”

(The guest is already becoming visibly irritated.)

Guest: “Well, why not? I said I’m getting her this one so she won’t need that piece of crap. The one she wanted is a piece of crap and this one’s better!”

Me: “That may be, but since this is not your registry, it’s not your decision. I cannot take an item off of someone else’s registry just because you think they shouldn’t be asking for it. I’ll get you a gift receipt and she can make her own decision about which one she wants to keep, but that’s all I can do for you.”

(She stood there for several more seconds, clearly not understanding why I couldn’t just delete items from someone else’s registry, but eventually paid for the vacuum, snatched the gift receipt out of my hand, and stormed off, bitching to her husband the whole time.)

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Smells Like Teenage Dispirit

| NSW, Australia | Bad Behavior, Movies & TV

(I am the usher on the opening weekend of ‘Ted,’ and it is quite busy. I walk into the theatre, and notice about ten teens sitting on the floor.)

Me: “Hi, guys, I’m afraid I’m going to have to ask you to find seats.”

(The teens look at each other, then all mumble their refuse, and try to ignore me.)

Me: “Sitting on the floor is against our policy, because it poses a hazard for both yourselves and other patrons. You can either relocate yourselves, or leave the theatre.”

(They leave, swearing at me, and emptying their popcorn in a trail all the way from the last theatre in the building to the front doors, and abuse the manager on their way out.

Me: *angry* “Don’t worry about your popcorn, guys; we’ll clean up after you!”

(I was promptly told off by my manager for letting my anger get the better of me.)

It Doesn’t Take A Brain Surgeon

| IL, USA | Bad Behavior, Money, Popular, Technology

(I am a slot technician at a casino, and a patron is having trouble cashing out of a slot machine. This is back when the only way to cash out was to get coins, and many patrons still used coins to play rather than bills. There is a button you push on the front of the machine to cash out, but it isn’t working.)

Me: “Hello, sir, what seems to be the problem?”

Patron: “Your machine is broken! I just want my d*** money but it won’t cash me out.”

(I ask him to hit the cashout button for me. We’re not allowed to hit any buttons while a patron has money in the machine. He does and it doesn’t work.)

Patron: “See?!”

(He mashes the button repeatedly in anger.)

Patron: “I want my d*** money!”

(At this point I look at the state of the machine and realize that it’s in the middle of a bet… He has already bet a credit and the machine is just waiting to spin. There is no way to get the money out until the spin is done. I begin to explain this to him.)

Patron: “That’s bull-s***! I DID NOT bet a credit. Why the hell would I do that when I want to go home!”

Me: “I don’t know, sir, but the machine does have a credit bet. If you could just hit the spin button…”

Patron: *yelling* “I did not bet a credit! I’m not going to spend any more of my money in your machine! You’re just trying to get more money out of me!”

Me: “Sir, if there are no credits bet, hitting spin won’t do anything. If you’re correct, nothing will happen. If I’m right, the machine will spin and you’ll be able to cash out.”

Patron: “I’m telling you that I did not bet a credit!”

Me: “Perhaps your hand slipped when you were hitting the cash out button, sir, and you accidently…”

Patron: *furious now* “Son, I’m a surgeon. My hands don’t slip. I take people’s lives in my hands every single day, and if my hands were prone to slipping those people could be dead! I want you to cash me out, NOW!”

(At this point the man’s wife, who had been sitting down next to us in silence the entire time, reached over and quietly hit the ‘spin’ button. As I expected, the machine bean to spin the reels. They landed on a small to credit win and the cash out button lit up. He lowered his gaze and slowly hit the cash out button. Of course, the coins began to drop in the tray. I flashed a small smile to the wife, who subtly rolled her eyes and looked apologetic. The surgeon, defeated, took his coins and slowly walked away without a word.)

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This One Definitely Needs Decaf, Part 2

| WI, USA | Bad Behavior, Food & Drink

Customer: “Now I’m going to ASSUME you follow the corporate policy and you have to do a pour over for decaf?”

Me: “Yes, sir, but I’m happy to do one for you if you’ve got a minute!”

Customer: “I don’t HAVE a minute.”

Me: “Okay… well, I could do a decaf Americano for the same price instead!”

Customer: “Well, I COULD throw you out the window and see if you can fly but that wouldn’t be what you WANT, now would it?!”

Related:
This One Definitely Needs Decaf

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The Kind You Meet Down A Dark Bowling Alley

| San Francisco, CA, USA | Bad Behavior, Popular, Wild & Unruly

(My coworker, who is in high school and only on his third shift, and I close the alley at 10 and spend the next hour cleaning and closing up. At 11 pm, we lock the doors and start chatting about the night, when a car pulls up.)

Customer: “Are you guys closed?”

Me: “Yes, ma’am, we closed at 10 tonight.”

Customer: “Well, we want to bowl.”

(Both people from the car are now out and walking towards the door. Coworker and I are now next to our cars, getting ready to leave.)

Me: “Well, we’re closed now but will open again tomorrow at 10 am.”

Customer: “No, we want to bowl now. Get back in there and let us bowl.”

Me: “I’m sorry, but we can’t. All the machines are off, the computers are shut down, and the doors are locked. If you come back tomorrow, we are open until midnight.”

Customer: “Listen, b****, you aren’t getting it. You are going to open the f*** back up and let us in! We came here to f****** bowl and we are going to f****** bowl.”

Me: “Ma’am, I’m sorry but we are CLOSED. We are currently going home so no, you are not bowling tonight. Please, just come back tomorrow and you’ll be able to.”

(This entire time, the customer’s friend has been staring at us, obviously getting angrier and angrier with every word. He has now moved so he is blocking my car door, so I cannot get in and he grabs my arm.)

Customer’s Friend: “OPEN THE F****** DOORS RIGHT NOW, YOU STUPID LITTLE W****! I DON’T CARE IF YOU’RE CLOSED. WE CAME HERE TO BOWL AND YOU ARE GOING TO LET US F****** BOWL. DO YOUR JOB YOU LAZY PIECE OF S*** OR I WILL F****** MAKE YOU!”

(While the customers were busy berating us, they did not see the police officer who patrols our parking lot every night pull in and walk up behind them.)

Cop: “Let go of the girl’s arm and put your hands up NOW!”

(He arrested them both for being drunk in public and the friend for assault. We had to give statements and meet with the cops and management the next day to tell what happened and give them the security footage. We assured my coworker that this was a first time incident but I was still pretty surprised he came back!)

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