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Category: Bad Behavior

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Making Unwarranted Comments

| KY, USA | At The Checkout, Bad Behavior, Liars & Scammers, Popular, Wild & Unruly

(I am the longest-working employee at a locally-owned business. The store sells batteries in any shape and size, so here I am manning the front, when a customer I recognize comes in with a particular brand battery. The battery in question is obviously beat up, and half the labels on it are gone.)

Customer: “I need to get a new one of these.”

Me: “All right, well, a new one of those runs [amount].”

Customer: “No, this is under warranty.”

Me: “Fair enough; do you have the receipt?”

Customer: “No, I bought it here.”

Me: “Okay, hang on just a second.” *I check our system and find no receipt for the customer for an item of this brand* “I’m sorry, but we haven’t ever sold one of this brand to you before.”

Customer: “Yeah, you did.”

Me: “I have no record of it here.”

Customer: “It’s when you were at the old location. I bought it new there.”

Me: “No, sir. I’m sorry, but we didn’t sell those new at the old location.”

Customer: “Yeah, you did. How would you know? I bought a new one there.”

Me: “I’d know because I was at the old location and we didn’t start selling that brand until about a year after we moved here.”

Customer: “I want you to give me a new one.”

Me: “I can’t do that. I don’t have any receipt on one of these for you.”

(At this point, with a line of customers behind him, he starts cussing me out. I’m a big dude, 6’3” and tip the scales at about 280, as well as knowing how to handle myself, so I’m just standing there, letting him yell at me in full view of other customers and our security cameras.)

Me: “All right, listen. We didn’t sell those new at the old location, I don’t have a receipt so I’m not going to warranty that out for you, and stop talking to me like that.”

Customer: “I’m going to tell your f***ing boss about this!”

Me: “Go right ahead; tell me how it turns out.”

Customer: “I ought to f***ing make you do this.”

Me: “I wouldn’t recommend that.”

(The customer storms out, still cussing me out. The next customer in line watches him go while I lean on the counter and take a few deep breaths.)

Me: “I’m sorry, I need just a second.”

Next Customer: “I’m impressed, I expected a big guy like you to come around the counter and beat the h*** out of him for talking to you like that.”

Me: “Nah, we’ve got cameras. What can I do for you?”

(And that’s how you impress a big company buyer and make a thousand dollar sale.)

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That’s One Serious Chip On Your Shoulder

| Bloomington, IN, USA | Bad Behavior, Technology

Me: “Please use our new chip reader.”

Customer: “I hate these chip reader things. I hate it more than genocide.”

Me: “What?”

Customer: “Yeah, genocide doesn’t affect me, like the chip does.”

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Making A Clean Break

| Columbus, OH, USA | Bad Behavior, Popular

(I work as a house cleaner. I work individually, in very large fancy houses, and spend a whole day working on cleaning a house. This particular house has a housewife with too much time and money on her hands, who enjoys hiring people to criticize, humiliate, and harass them. I am in one of the upstairs bedrooms vacuuming when my arm gets grabbed from behind. This already has crossed a line with me. I spin around and pull my arm away. The “lady” of the house looks furious.)

Lady: “You didn’t clean the mud room bathroom yet, did you?”

(I have, because she asked me to, so I tell her I have.)

Lady: *face turning red* “NO, you didn’t. The toilet hasn’t been cleaned; it’s disgusting.”

Me: *confused, because I know I cleaned it* “I’ll check when I get back downstairs. I have a little bit more to do upstairs, then I’ll check on my way out.”

Lady:  “No, come with me right now.”

(Annoyed, but resigned, I follow her downstairs. All of my cleaning supplies are upstairs as I don’t have time to grab them. We get to the bathroom and, indeed, there are s***-stains in the toilet, obviously from a recent “drop.” It was not there when I had cleaned it an hour earlier.)

Me: “I’m sorry, but I cleaned the toilet. This must have happened after I cleaned it.”

Lady: “How dare you call me a liar! I’m the only other person here and I didn’t do it. You’re going to clean this up right now.”

Me: “I can re-clean it on my way out after I finish the upstairs, if that’s okay. My cleaning supplies are upstairs.”

(Before I can stop her, she grabs my hand and shoves it into the s***-streaked toilet, using it like a toilet brush.)

Lady: “You’ll do it now.”

(When I finally realize what is happening, and the initial shock has worn off, I stand up, wash my hand, walk out of the house, get in my car, and drive away, leaving all of the companies cleaning products and expensive vacuum behind. The next morning I go into the office to face the consequences for my actions and get my walking papers. My boss gives me a big hug when I walk in.)

Boss: “That woman called after you left and tried to get you fired. She called me every name in the book, and relayed to me how she had to force your hand into the toilet to teach you a lesson. Then her husband interrupted the phone call to correct his wife. It seems that he had actually come home while you was upstairs, and had taken a giant s*** and left the mess, but didn’t tell his wife he was home because he wanted some peace and quiet before dinner!”

(As my boss relayed this I started crying. My boss then asked me to go back to the house to pick up the gear I left. When I knocked on the door, the client answered without a word, turned around, and walked back into the house. On her way, she gave a big, angry kick to the expensive company vacuum cleaner and hissed, “b****” under her breathe. I drove back to office instead of my first client for the day and quit on the spot. I vowed to never let anyone treat me like that ever again. It’s never worth the money.)