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Category: Bad Behavior

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Disconnected From Humanity

| Australia | Bad Behavior, Bigotry, Popular

(I work as a universal consumer specialist in a telco call center in Australia. I get to talk to a lot of people everyday who love to try to endear themselves to us by being racist a**-holes.)

Me: “Hi, welcome to [Telco]. My name is [My Name]. How can I assist with your enquiry today?”

Old Lady: “Are you Australian? It’s nice to talk to an Australian. I hate talking to all those Asians; they never listen.”

(Already this puts me offside as we’re a very multicultural company and our onshore call centers have people of many backgrounds.)

Me: “I see. Well, I can assure you that I am Australian. How can I help you today?”

Old Lady: “I want to cancel my phone.”

Me: “Okay, I can assist with that. To be able to help, I’ll need to ask you some questions and also need to access your account. Can I have your phone number and [ID questions].”

Old Lady: “My number is [number] and [ID question answers].”

Me: “Thanks for that. I’m pulling up your account now. While that is coming up, can I ask why you want to disconnect your mobile today?”

Old Lady: “My phone isn’t working.”

Me: “I’m sorry to hear that; have you spoken to our faults team?”

Old Lady: “Yes, they said I need a new phone.”

Me: “I see. Sometimes that is the case with an older handset. Unfortunately, technology doesn’t last forever. If you like, I can assist you with options for getting a new handset so you can use your mobile phone service again?”

Old Lady: “No, I just want to cancel it. I tried going into a store to get a new phone. It was full of Chinese. I took a number and waited three hours. They were only interested in serving young Chinese people in there.”

Me: “I’m sorry to hear that, ma’am. Could I confirm that location so I can send some feedback to the regional manager for you? If you would like, I can also assist with new handsets over the phone.”

Old Lady: “It was [Location #1, the same suburb that she lives in, an area that I know is a lower socio-economic area, mostly full of student accommodations] and no, I don’t do these things over the phone.”

Me: “Perhaps I could assist you with finding an alternative store, so you can get a new handset and keep enjoying the service?”

Old Lady: “All right.”

Me: “I have a store at [Location #2]?”

Old Lady: “No, that is full of Asians, too.”

Me: “Okaaaaaay, what about [Location #3]?”

Old Lady: “No, I don’t go there; it is low class.”

Me: “Okay, let’s get you disconnected then.”

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The Mother Is The One That Got Burned

| Pasadena, CA, USA | Bad Behavior, Family & Kids, Health & Body, Popular

(I work at a large chain video game store and my girlfriend will come into the store close to the end of my shift almost every day. About six years ago she got into a really bad car wreck and had about seventy-five percent of her body burned and has some pretty bad scarring on her arms and face. A woman with a boy and girl, both under ten, has been staring at her for a while before she walks up to me.)

Woman: “I would like to ask for that girl to be removed.”

Me: “Why do you think she needs to leave?”

Woman: *scoffs* “Her face is scaring my kids!”

(I am fighting back the urge to scream at her because my girlfriend can clearly hear her and is very self conscious about her scars.)

Me: “I can’t tell her to leave if she hasn’t done anything.”

Woman: “I’M IN HERE TO BUY THINGS! SHE HAS JUST BEEN STANDING HERE FOR TEN MINUTES!”

(By now my girlfriend looks like she’s about to cry.)

Me: “If your kids are scared of someone who almost died then you are clearly not doing the best job at teaching them to accept people who are different!”

(We left as my girlfriend started crying. It took me almost an hour to get her to calm down.)

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Being Nice Isn’t In Her ‘Lexi’-con

| FL, USA | Bad Behavior, Pets & Animals, Popular

(I work at a local veterinarian office as a part time handler and assistant. On one of my days off I bring my own dog in to get her checked. It is fairly crowded, so I take my dog over to an unoccupied corner to wait. A few minutes later a woman comes in literally dragging a young Boxer puppy through the door on a choke chain.)

Woman: *stomps up to the counter* “There’s something wrong with my dog!”

Tech: “I’m sorry to hear that! Can I get your name and some information on your little pup there?”

Woman: *yanks on leash, making the pup yelp* “It won’t listen to me! I’m doing all the d*** commands that your trainer told me to, and it won’t do s***! I’m using your advice, so fix it!”

Tech: “Ma’am, please don’t use that language. Can you tell me your puppy’s name?”

Woman: “Lexi. It won’t even walk right! How the h*** am I supposed to breed this b**** if it can’t learn simple s*** like this?!”

(At this point the poor pup’s eyes are bulging out and she is panting very roughly as the woman waves her arms around and yanks on the lead. I’m not much a fan of people breeding dogs, period, but this woman’s total lack of concern for her pup is setting off all sorts of alarm bells for me. I hang my dog’s leash on one of the provided hooks, give her a ‘stay’ gesture, and quickly go over to help.)

Tech: *looking distressed at the swearing* “Oh! Ma’am, if you need help with dog behavior, this young woman can help you. She’s an off duty handler and one of our best.” *looks to me expectantly* Do you think you can work your magic?”

Me: *gives enraged woman a dead stare* “Not on this b****.”

Woman: “I told you! I don’t need some f****** hippie kid to train my dog! It obviously has something wrong in the head!”

Me: *points to leash* “May I?” *I take the leash without waiting and then plop down on the ground to loosen the chain so that the puppy can breathe* “Hey there lil’ Lexi. Man, that must have been scary. So many new sights and smells and noises! New people and even new, bigger versions of you! I’d be peeing myself, seriously.”

Woman: “What the f*** are you doing?!”

Me: *rubbing the now much more receptive pup on the head* “I’m training her. Now, Lexi, sweetie. I know this big mean b**** has been bad. But I can’t whack her with a newspaper, so let’s set her right, huh? Now, I know that having something around your neck is really scary. But if we don’t do this, then the person with you might get lost and losing your human is punishable by a fine. So do you think you want to try walking with me for a minute?”

(I make a show to the pup of loosening her chain and going into a crouch. Lexi also stands up from her sit and looks at me.)

Me: “All right! Let’s go!”

(I pop up and walk a few steps. Little Lexi stays right next to me and we do a circuit of the waiting room. I give her praise and encourage her to ‘show off to the big guys’ as we go past the other dogs. We come around to my dog, who sniffs the newcomer then goes back to lounging, disinterested. Seeing that they have no issue with each other, I hang the pup’s leash up with my dog’s and go back to the counter.)

Me: “And that is why you ask nicely.”

Woman: “You’re a witch!”

(The woman started screaming profanities at how I ‘hexed’ her dog. The lead vet came out at the commotion and after we explained the situation, she threw the woman out and reported her to the police. When we looked at the security tapes from outside we saw her kick the poor pup when it wouldn’t move from her car, and she was later arrested for animal abuse. My dad’s girlfriend agreed to raise lil’ Lexi and she is now a very happy, sweet dog with no issues on a leash.)