Category: Bad Behavior


Disconnected From Humanity

| Australia | Bad Behavior, Bigotry, Popular

(I work as a universal consumer specialist in a telco call center in Australia. I get to talk to a lot of people everyday who love to try to endear themselves to us by being racist a**-holes.)

Me: “Hi, welcome to [Telco]. My name is [My Name]. How can I assist with your enquiry today?”

Old Lady: “Are you Australian? It’s nice to talk to an Australian. I hate talking to all those Asians; they never listen.”

(Already this puts me offside as we’re a very multicultural company and our onshore call centers have people of many backgrounds.)

Me: “I see. Well, I can assure you that I am Australian. How can I help you today?”

Old Lady: “I want to cancel my phone.”

Me: “Okay, I can assist with that. To be able to help, I’ll need to ask you some questions and also need to access your account. Can I have your phone number and [ID questions].”

Old Lady: “My number is [number] and [ID question answers].”

Me: “Thanks for that. I’m pulling up your account now. While that is coming up, can I ask why you want to disconnect your mobile today?”

Old Lady: “My phone isn’t working.”

Me: “I’m sorry to hear that; have you spoken to our faults team?”

Old Lady: “Yes, they said I need a new phone.”

Me: “I see. Sometimes that is the case with an older handset. Unfortunately, technology doesn’t last forever. If you like, I can assist you with options for getting a new handset so you can use your mobile phone service again?”

Old Lady: “No, I just want to cancel it. I tried going into a store to get a new phone. It was full of Chinese. I took a number and waited three hours. They were only interested in serving young Chinese people in there.”

Me: “I’m sorry to hear that, ma’am. Could I confirm that location so I can send some feedback to the regional manager for you? If you would like, I can also assist with new handsets over the phone.”

Old Lady: “It was [Location #1, the same suburb that she lives in, an area that I know is a lower socio-economic area, mostly full of student accommodations] and no, I don’t do these things over the phone.”

Me: “Perhaps I could assist you with finding an alternative store, so you can get a new handset and keep enjoying the service?”

Old Lady: “All right.”

Me: “I have a store at [Location #2]?”

Old Lady: “No, that is full of Asians, too.”

Me: “Okaaaaaay, what about [Location #3]?”

Old Lady: “No, I don’t go there; it is low class.”

Me: “Okay, let’s get you disconnected then.”


The Mother Is The One That Got Burned

| Pasadena, CA, USA | Bad Behavior, Family & Kids, Health & Body, Popular

(I work at a large chain video game store and my girlfriend will come into the store close to the end of my shift almost every day. About six years ago she got into a really bad car wreck and had about seventy-five percent of her body burned and has some pretty bad scarring on her arms and face. A woman with a boy and girl, both under ten, has been staring at her for a while before she walks up to me.)

Woman: “I would like to ask for that girl to be removed.”

Me: “Why do you think she needs to leave?”

Woman: *scoffs* “Her face is scaring my kids!”

(I am fighting back the urge to scream at her because my girlfriend can clearly hear her and is very self conscious about her scars.)

Me: “I can’t tell her to leave if she hasn’t done anything.”


(By now my girlfriend looks like she’s about to cry.)

Me: “If your kids are scared of someone who almost died then you are clearly not doing the best job at teaching them to accept people who are different!”

(We left as my girlfriend started crying. It took me almost an hour to get her to calm down.)


Being Nice Isn’t In Her ‘Lexi’-con

| FL, USA | Bad Behavior, Pets & Animals, Popular

(I work at a local veterinarian office as a part time handler and assistant. On one of my days off I bring my own dog in to get her checked. It is fairly crowded, so I take my dog over to an unoccupied corner to wait. A few minutes later a woman comes in literally dragging a young Boxer puppy through the door on a choke chain.)

Woman: *stomps up to the counter* “There’s something wrong with my dog!”

Tech: “I’m sorry to hear that! Can I get your name and some information on your little pup there?”

Woman: *yanks on leash, making the pup yelp* “It won’t listen to me! I’m doing all the d*** commands that your trainer told me to, and it won’t do s***! I’m using your advice, so fix it!”

Tech: “Ma’am, please don’t use that language. Can you tell me your puppy’s name?”

Woman: “Lexi. It won’t even walk right! How the h*** am I supposed to breed this b**** if it can’t learn simple s*** like this?!”

(At this point the poor pup’s eyes are bulging out and she is panting very roughly as the woman waves her arms around and yanks on the lead. I’m not much a fan of people breeding dogs, period, but this woman’s total lack of concern for her pup is setting off all sorts of alarm bells for me. I hang my dog’s leash on one of the provided hooks, give her a ‘stay’ gesture, and quickly go over to help.)

Tech: *looking distressed at the swearing* “Oh! Ma’am, if you need help with dog behavior, this young woman can help you. She’s an off duty handler and one of our best.” *looks to me expectantly* Do you think you can work your magic?”

Me: *gives enraged woman a dead stare* “Not on this b****.”

Woman: “I told you! I don’t need some f****** hippie kid to train my dog! It obviously has something wrong in the head!”

Me: *points to leash* “May I?” *I take the leash without waiting and then plop down on the ground to loosen the chain so that the puppy can breathe* “Hey there lil’ Lexi. Man, that must have been scary. So many new sights and smells and noises! New people and even new, bigger versions of you! I’d be peeing myself, seriously.”

Woman: “What the f*** are you doing?!”

Me: *rubbing the now much more receptive pup on the head* “I’m training her. Now, Lexi, sweetie. I know this big mean b**** has been bad. But I can’t whack her with a newspaper, so let’s set her right, huh? Now, I know that having something around your neck is really scary. But if we don’t do this, then the person with you might get lost and losing your human is punishable by a fine. So do you think you want to try walking with me for a minute?”

(I make a show to the pup of loosening her chain and going into a crouch. Lexi also stands up from her sit and looks at me.)

Me: “All right! Let’s go!”

(I pop up and walk a few steps. Little Lexi stays right next to me and we do a circuit of the waiting room. I give her praise and encourage her to ‘show off to the big guys’ as we go past the other dogs. We come around to my dog, who sniffs the newcomer then goes back to lounging, disinterested. Seeing that they have no issue with each other, I hang the pup’s leash up with my dog’s and go back to the counter.)

Me: “And that is why you ask nicely.”

Woman: “You’re a witch!”

(The woman started screaming profanities at how I ‘hexed’ her dog. The lead vet came out at the commotion and after we explained the situation, she threw the woman out and reported her to the police. When we looked at the security tapes from outside we saw her kick the poor pup when it wouldn’t move from her car, and she was later arrested for animal abuse. My dad’s girlfriend agreed to raise lil’ Lexi and she is now a very happy, sweet dog with no issues on a leash.)


Not-So-Smart-Phone: The Movie

| Tyler, TX, USA | Bad Behavior, Movies & TV, Technology

(I’m checking theaters on a busy weekend, which means walking into each theater and making sure people aren’t on their phones, etc. A guy sitting on the very front row of a crowded theater has his MASSIVE phone out and even holds it up where everyone in the theater can see it, so I go up to him.)

Me: “Sir, I’m going to have to ask you to turn off your phone.”

Customer: “What phone?”


Has No Reservations About His Comments

| Phoenix, AZ, USA | Bad Behavior, Bigotry, Popular

(In college, I am a bartender at one of those hole-in-the-wall places where men go to get drunk as quickly as possible. One night, our bouncer, who is Navajo, gets off while I still have hour on my shift, but he sits and drinks a Coke while he waits for me because my car is in the shop. The white guy sitting next to him strikes up a conversation. I missed the beginning, but it got louder.)

Customer: “You [expletive] Mexicans need to go home and find your own jobs. Stop taking our jobs. You took my job!”

Bouncer: “I already told you, buddy. I’m Navajo.”

Customer: “Oh. But they’re taking our jobs! I got fired and they gave my job to some Mexican!”

Bouncer: “I’m sorry to hear that.”

(The customer keeps ranting about immigrants stealing jobs and asking the bartender what he’s doing to stop them, and how he’s voting on a certain bill, as the bouncer gets more and more annoyed and finally snaps.)

Bouncer: “You know what, buddy? How about you shut up and just drink your beer there.”

Customer: “I bet you’re a liberal. I bet you’re a traitor. You’re probably glad they’re taking all the jobs so you can be a lazy [expletive] down on the rez, huh?”

Bouncer: “I have a job, sir, but I’m glad they’re taking yours. Seems to me your people stole this land, so I don’t feel at all sorry you’re getting it stolen from you, no.”

(It took the customer a minute to work that out, then he got up and tried to swing at the bouncer. He missed completely and nearly fell, and was escorted out of the bar.)

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