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Category: Bad Behavior

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Driving Away Business

| MA, USA | Bad Behavior, Food & Drink, Geography, Popular

(I am a 16-year-old girl working at the drive-thru of a popular coffee shop. It’s a busy day and we are moving through the line quickly, until this customer.)

Me: “Here are your drinks, sir. Have a great day!”

Customer: “How do you get to [Small Town 50 miles away]?”

Me: “Uh, I’m sorry, sir. I actually don’t know. There are plenty of places to get maps downtown, which is about two minutes down the street.”

Customer: “No, I don’t want to go down there. Ask someone else.”

(I turn to a coworker and ask her how to get there, but she doesn’t know either.)

Me: “Sorry, she doesn’t know either. I see you have a [Popular Smartphone]; you could always look up directions on there. We have free Wi-Fi.”

Customer: “No! Ask someone else! I need to know now!”

(As it is only me and my coworker working, I resort to asking a customer inside the store.)

Me: “All right, he just told me you should get on route three west to get to the area.”

Customer: “How do I get to route three west?”

Me: “Sir, I don’t know, and there is a line behind you. I’ve helped you the best I could.”

Customer: “This is f****** ridiculous! You should know this! What the h*** are you getting paid for?” *drives off*

Me: “I’m pretty sure I’m getting paid to make your coffee…”

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One Lucky Customer

| Chicago, IL, USA | At The Checkout, Bad Behavior, Popular, Rude & Risque

(It’s kind of late in my shift. I call the next customer, an elderly man. He puts his merchandise on the counter. He immediately starts staring at my chest.)

Male Customer: “Wow, am I lucky. Wow.”

(I don’t know how to react without being rude so I just ring him up as quickly as possible. The entire time he’s staring at me and repeating:)

Male Customer: “Wow, am I lucky. Wow. When do you get off?”

(Since I don’t want to deal with him any more I tell him his total and stick every single item into one bag neatly enough that it won’t tear or break but badly enough that the bag weighs way too much, set it behind the counter, and wait for him to pay. He pays, and I hand him the approximately 20 lb bag.)

Male Customer: “Oh, thanks…”

(He stops smiling and kind of waddles out of the store with his bag. The next customer has a 28-item return and repurchase to get the points on their card. The customer after THAT comes up to me.)

Female Customer: “That looked intense.”

Me: “Yeah. The sad thing is that was still better than the customer before them.”

Female Customer: “Oh, what happened?”

Me: “Uh, it was an old dude and he was being creepy.”

Female Customer: “Oh, ew. I’m sorry.”

(I finish ringing her two-item purchase and read her price. She pays for her merchandise and I bag it very nicely and neatly.)

Female Customer: “Well, I hope I wasn’t as much trouble. And I didn’t hit on you. Have a good night.”

(Not gonna lie; that comment helped me keep it together until we closed.)

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Number One Tip Of The Day

| Nashville, TN, USA | Bad Behavior, Pets & Animals

(I’m working on a dog when a customer enters to pick up a dog that I finished earlier in the day. I put the dog that I am working on on the floor and tether it, and it immediately pees. One of my coworkers jumps in and picks up the dog while I drop some paper towels onto the mess and mop it up really quickly. We re-tether the dog, and I check out the customer, who jokes about the dogs peeing. I run to get the customer’s dog, and as soon as I hand it over, it pees. The customer and I both laugh about it, and I really wouldn’t have cared except the customer says:)

Customer: “Oh, look! He left you a tip!”

Me: “Oh, haha!”

(I drop paper towels onto the mess and the dog pees AGAIN!)

Customer: “Aw, another tip!”

Me: “…”

(The customer then walks out of the salon without actually leaving me any sort of tip whatsoever.)

Coworker: “What are you going to do with that amazing tip?”

Me: “It’s not even enough for me to drown myself in.”

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The Look On His Face Was Pure Goldfish

| WA, USA | Bad Behavior, Pets & Animals, Popular

(I am dealing with a customer who’s raising hell over late fees on his account that we refuse to waive. Notably, he pulled this same stunt on me the previous week, though bizarrely he doesn’t seem to recognize me until we until we get to this part of the exchange:)

Customer: “Do you know how much I spend in here? What if I said that, thanks to you, I’m never coming back and you can kiss my business goodbye?!”

Me: “I’d remind you that you said the same thing not more than seven days ago, yet here you are again.”

Customer: “What?! How do you know that?”

Me: “If you check your receipt you’ll find I’m the one who served you then. Also, you’re wearing the same outfit as the last time you were in here. It kind of makes you stand out, actually.”

(The customer looks down at the receipt in his hand, then to his flashy ensemble of expensive clothes. He looks back at me in shock.)

Customer: “Wait… you guys actually remember stuff like that?”

Me: “I’m actually surprised you don’t remember me considering it was only a week ago.”

Customer: “Uh… well, I do, but… s***, I thought you guys were like goldfish! Two hours and you forget everything… or something…”

(He eventually agreed to pay his late fees, still mumbling about how he couldn’t believe we still recalled who he was.)

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Shouldn’t Be Open On Sundae

| NJ, USA | Bad Behavior, Food & Drink

(We’re a sit-down restaurant with a specific take out procedure. People call the hostess stand, I get them a server to take their order, and then the manager has to come up front to take the money when they arrive to pick up their food. It’s something this restaurant has been doing for years and it isn’t going to change unless the owner croaks or sells the place. One woman calls in every weekend, at our busiest hour and here is what usually happens:)

Me: “Thank you for calling [Restaurant] in [Town]. This is [My Name]. How can I help you?”

Customer: “Get me a manager.”

Me: “Okay. Can I have your name?”

Customer: “Oh, my god, IT’S [Customer]. I JUST WANT TO ORDER MY FOOD!”

Me: “Okay, I’ll get him right on.”

(As I go to get the manager on the floor, she hangs up. The phone rings again.)

Me: “Thank you for calling the—”

Customer: “I JUST WANT TO ORDER MY FOOD. CAN I DO THAT? PLEASE? WHY DO YOU HAVE ALL THESE RULES? THEY MAKE EVERYTHING SO DIFFICULT!”

(I get her a server to take her order over the phone, and they tell her the food will be ready in twenty minutes since we’re so busy. Once it’s done, the server brings her meal up to the front desk — where it sits and waits for her to come, fifteen minutes after it’s been made. Finally she arrives.)

Me: “Good morning, miss—”

Customer: “Can I pay you?”

Me: “No, ma’am, I’m sorry. I can’t touch the money. I don’t even have a key to the register.”

Customer: “WELL, THIS IS RIDICULOUS! I’M STANDING UP HERE AND I CAN’T PAY YOU AND MY FOOD’S GETTING COLD! THESE RULES ARE HORRIBLE AND RIDICULOUS AND AM I THE ONLY ONE WHO COMPLAINS ABOUT THIS BECAUSE THIS IS THE DUMBEST—” *the manager arrives* “Hiiiiii, how ya doing? You know, these procedures are just stupid. You have too many rules. You should just—”

Manager: “Thank you for waiting. Here’s your food, and have a nice day.”

(Later that evening, we have a promotional sale so the restaurant is packed and hectic. Servers who were supposed to be cut aren’t; servers who are coming in don’t know where to take tables. Since the other hostess hasn’t come in yet, I’m rushing to seat people and tell servers who’s got what. Our problem customer then stumbles back in the door, and walks past me, sits herself in an empty table in a section with no server, and then starts waving at me.)

Customer: “Hey, can you get me a sundae?”

Me: “Hold on, I’ll get you a server—”

Customer: “I JUST WANT A SUNDAE. CAN YOU GET ME AN ICE CREAM SUNDAE?!”

Me: “Ma’am, I’m not a server. I don’t handle the food. I have to get one for you. Just give me a minute and I’ll—”

Customer: “I JUST WANT AN ICE CREAM SUNDAE! WHY DO YOU HAVE TO MAKE THINGS SO DIFFICULT! ALL OF THESE RULES ARE SO—”

(At this point I just walk away; I have too many people to sit. Fortunately, the other hostess walks in and manages to get the customer a server as I am seating someone else, but later that customer works her way back up to the register.)

Customer: “Can I pay you?”

Me: “Ma’am, you pay your server at the table—”

Customer: “Oh, my god. ALL OF THESE RULES ARE SO RIDICULOUS! HOW DO YOU EVEN STAY IN BUSINESS? ALL OF THESE RULES ARE TERRIBLE FOR BUSINESS AND TURN PEOPLE AWAY! I JUST WANT TO PAY FOR MY SUNDAE AND YOU’RE MAKING EVERYTHING SO HARD!

(The manager comes up and tries to explain things.)

Manager: “Miss, we use server-banking here. You pay them at the table, not me.”

Customer: “But these rules are so horrible! You have too many, all of this waiting and waiting. Can I just pay you, please? I JUST WANT TO PAY FOR MY ICE CREAM!”

(The manager rang her up at the front and she whined the whole time until she left. I feel bad for her server, because I’m pretty sure she didn’t leave a tip. It just floors me that this woman would go to a restaurant and think that PAYING THE SERVER is “too much protocol.”)

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