Category: Bad Behavior

Refunder Blunder, Part 19

| TN, USA | At The Checkout, Bad Behavior, Popular

(I am a manager covering the returns counter associate’s break and have been dealing with a crazy line. My next customer walks up and hands me her receipt. I smile.)

Me: “How can I help you?”

Customer: *points to shorts she is wearing* “I want to return these.”

Me: “All right, would you like to do an exchange and change in our fitting room? You do not have to get the same shorts if you do not want to.”

Customer: “I want a refund.”

(We go back and forth and I repeatedly state that’s what we would be doing but I need the product.)

Customer: “Why?”

Me: “We ship the defective product back. I need the shorts.”

Customer: “Oh, my mom can just sew this piece back on; I just want my money back.”

Me: “I need the product.”

Customer: “Why?!”

(By this point we had gone backs and forth again and I motioned from her shorts to behind the desk.)

Me: “I need the shorts to give you a refund, you can buy gym shorts, a skirt, a towel- anything to cover you up to leave the store but without the product I can’t do the return.”

Customer: “Well, that’s bull-s***. Just give me my money back.”

Me: “I already explained to you that without the shorts on this counter I can’t give you a refund.”

Customer: “THEY ARE RIGHT HERE. I want to speak with a manager.”

(I don’t normally pull the card, but I showed my badge and tags and told her I was the manager. I proceeded to call an assistant manager up who was as baffled as I was and told the girl she would need to give us the shorts to get a refund. She never understood and left cursing and shouting about how she would tell everyone not to shop at our store because of this.)

Next Customer: *hands me his receipt and item* “I’d like to return this, and don’t worry; you can keep the item.”

Related:
Refunder Blunder, Part 18
Refunder Blunder, Part 17
Refunder Blunder, Part 16

Gives New Meaning To Distressed Jeans

| TX, USA | Bad Behavior, Family & Kids

(A customer is looking around with her toddler in the front buggy.)

Customer: *taps my shoulder and holds up a pair of jeans* “Excuse me, but do you know if you have these pants in a size 12?”

(I can see clearly on the protruding tag that the jeans she’s holding are the size she just asked for.)

Me: “Actually, ma’am, it seems you’ve got what you’re looking for right there!”

(I smile and think she’s about to laugh with me about it, but her expression turns sour and she throws the pants. They hit me square in the face, and all I can do is stare at her, speechless.)

Customer: “Next time don’t bother answering me if all you’re gonna do is embarrass me in front of my child!”

(She stomps away with her buggy before I can gather myself.)

Me: *to the pants in my hands* “…Sorry?”

No Sugar-Coating That Attitude

| Saskatoon, SK, Canada | At The Checkout, Bad Behavior, Food & Drink

(I work at an international coffee shop, and I get a lot of customers that are used to a certain Canadian coffee chain.)

Customer: “I’ll just have a medium double-double.”

Me: “Sure! The cream and sugar are actually just behind you, sir, so I’ll just leave lots of room in the coffee cup and you can add as much as you like.”

Customer: “You mean I have to do your job for you?!”

Fails To Register

| CO, USA | At The Checkout, Bad Behavior

(Our store has six registers to check out customers with. Registers #1 and #2 are currently being in use with little to no line. I’m behind the customer service counter checking some merchandise. Customer service has a register, but only the managers are allowed to use it. A man comes up to the counter with a $0.97 CD.)

Me: “Oh, I’m sorry, sir, this register isn’t open. If you want to—”

Customer: *screams at the top of his lungs* “GOD D*** IT! WELL, I AIN’T BUYING IT THEN!”

(The customer stomps to the exit. He screams one last thing behind him.)

Customer: “YOU’RE ALL F****** MESSED UP! I’M NEVER SHOPPING HERE AGAIN!”

(If he had turned around, he would have seen that register one was open without a line. My coworker comes around the counter and picks up the CD.)

Coworker: “Oh, no, what will we ever do without his $0.97? We’ll all starve!”

You Shall Not Pass!

| Austria | At The Checkout, Bad Behavior, Popular

(A local couple has come up with a “smart” trick how to speed up the waiting time during the rush hours when paying in the supermarket. She will grab something trivial and dash for the checkout and queue while he does the shopping, then finally pushes to the front with his loaded cart, saying “my wife is already there.” They are pretty well known (and loathed, not only for this), and since she is in front of me, I know what is coming up behind me eventually, especially since she is more focused on what’s behind her than actually going for the checkout. A minute later…)

Husband: “Excuse me? That’s my wife.”

Me: *turning around, beaming at him* “Good for you, congratulations!” *turning back around*

Husband: “Let me pass. She’s waiting for me!”

Me: “Oh, you’re such a lovely couple. Of course she’ll wait for you ’til IT IS YOUR TURN!”

Husband: “But she’s been queuing for us!”

Me: “No, she’s been queuing for her yogurt.”

(I let him rant and rave about how I MUST let him pass for his wife is waiting. By now she’s started to chime in and I get berated in stereo. Then he suddenly backs up a little and rams his cart into my heel.)

Me: “Hey! Stop that!”

Husband: “No! Let me pass!”

(He backs up again to hit me with the cart again and, as this clearly took me by surprise, I just so happen to jump when the cart hits me, and, clumsy me, I land right inside the cart, crushing eggs and other perishables in my fall. And if I hadn’t first seen that those eggs have being hidden under something that could absorb the snot they spewed out as they exploded, I might not have been so clumsy… His yelling at me, sitting in his cart, caused me to panic, of course, which meant that me climbing out of the cart spilled what was not spoiled already. Of course, the ruckus didn’t go unnoticed and the manager appears.)

Manager: “What happened?!”

(The manager gets a brief summary from everyone around.)

Manager: *to the couple* “You will be required to pay for the damage caused.”

(This is met with even more yelling and screaming.)

Husband: *pointing to me* “If anyone had to pay it would be him!”

(Eventually they left, still ranting, now being banned from the store. Just to illustrate just HOW much that couple is known and loathed: Instantly two other people in the queue offered to pay for the damage in case I’d be stuck with it.)

Manager: “Finally having a reason to get rid of them for good is more than he could ask from me.”

(I offered to help with the cleaning of the mess I made, which was again declined with a similar statement by the staff.)