Category: Bad Behavior

A Regular A**-Hole

| PA, USA | At The Checkout, Bad Behavior, Food & Drink

(I work in a popular international coffee chain. We often get confusing drink orders from customers, but this exchange takes the cake!)

Customer: “Can I get a [Popular Hot Drink] with regular milk?”

Me: “Did you want skim, 2%, or whole?”

Customer: “I want regular milk.”

Me: “Right, but what do you consider ‘regular’? We have three types: Skim, 2%, or, whole?”

Customer: *clearly getting agitated* “REGULAR. MILK.”

Me: “Right, so 2%? Whole?”


Me: *quickly writes 2% on the cup and passes it down*

Me: *over the headset after the customer walks away* “What is regular milk?”

Coworker #1: “I always drink 2%.”

Coworker #2: “I would have said whole.”

Coworker #3: “I’m tempted to make his drink with water to be honest.”

Manager: “He wants you to get the cow and squirt the milk directly into his drink. Obviously.”

(The customer continued to make comments about our incompetence under his breath while his coffee was being made, but didn’t seem to care that I had written “2%” on his cup instead of “regular.”)

Pig-Headed About The Tickets

| USA | Bad Behavior, Crazy Requests, Movies & TV

(It’s a very busy day with a popular new family film playing. As many customers now simply pre-order tickets online and print them off at the box office, things are going smoothly, until a man and his four kids approach me. He puts his phone down, displaying a screenshot of the QR code we have to scan to print. I try scanning it three times, but I keep getting an error message, so I try manually entering the confirmation number twice. It doesn’t work either time.)

Me: “Hmm… Any chance you can show me the confirmation e-mail on your phone, sir? If I see it, I can probably just let you in without having to print tickets.”

Customer: “Sure.”

(He brings up the email and I instantly notice the error… he’s bought tickets for the wrong theater.)

Me: “Oh, jeez. I’m sorry, sir, but you’ve actually bought tickets from [Competitor]. Thankfully, your show doesn’t begin for nearly twenty minutes, so you might be able to make it just in time if you head over there now.”

Customer: “Just print ‘em out and I’ll see it here.”

Me: “Unfortunately, sir, I can’t do that.”

Customer: “Why?”

Me: “Because you bought tickets from our competitor. I can’t print your tickets out as our system won’t recognize them.”

Customer: “But I spent $40 on tickets!”

Me: “I’m really sorry, but I really can’t give you these tickets.”

Customer: “Just let me in for free, then.”

Me: “I’m sorry, but I can’t do that, sir.”

Customer: “But I spent money on tickets! Moolah! Cash! Now you’re telling me I can’t have the tickets I bought!”

Me: “You certainly can, sir. They can be redeemed at the theater you purchased them from. But I won’t be able to honor your purchase here as you bought tickets from our competitor.”

Customer: *becoming aggressive* “Well, tough. I’m not getting back into my car and driving over there. I’m already here. Why won’t you give me the tickets I purchased?”

Me: “Sir… you bought tickets from our competitor. I have absolutely no way of printing them out here.”

Customer: “Just do your f****** job!”

Me: “If you want, I can get you a manager.”

Customer: “Fine. If you’re not going to help me, you bet I’m gonna get your a** fired!”

(I summon a manager who then spends nearly five minutes trying to explain to him that we have no way to redeem the tickets he purchased. He has started to blame me, and demand I be fired because in his mind, it’s my fault he bought tickets to the wrong theater. Of course my manager refuses. At one point, to try and calm him down, we offer him some free popcorn vouchers, and he finally concedes to buy tickets for the showtime at our theater. My manager rings him out, not wanting me to have to deal with him, as he’s continuing to demand I be fired or punished. A few hours later, he walks up to me right as he’s leaving…)

Customer: “Thanks for making me waste $40, you fat hog!”

(He then made pig oinking noises at me, and glared at me as he walked out of the door. Yes, he actually oinked at me… a man who was at least in his mid 40s, making fun of a guy in his 20s, because HE bought the wrong tickets.)

Unable To Straighten The Situation

| MI, USA | Bad Behavior

(I’m straightening a table of clothes when a customer walks into the section. She seems interested in the clothes on the table I’m working on.)

Me: “Hello! Was there anything I could grab for you, a certain size of something?”

Customer: “Oh, no, I’m okay. Thanks.”

Me: “Sure, no problem. Just let me know.”

(I continued straightening. She loitered around the section and pretty much watched me refold an entire pile of pants. About five whole seconds after I finished and walked away to the next table, I watched her pick up a pair from the middle of the pile I just finished, pulling it out so quickly that every pair on top goes flying into disarray back onto the table. I just stared in amazement as she walked away with the pants I just offered to grab for her.)

A Deception For The Books

| Victoria, BC, Canada | Bad Behavior, Family & Kids, Liars & Scammers

(I am working in the children’s section of my bookstore. A father and his son, about five or six, come in and start browsing the books. I notice the child walk up to his dad with a rather expensive hardcover dinosaur book he had been reading.)

Child: *whispering* “Dad, I accidentally ripped a page in this book.”

(Sure enough, I look over to see a sizeable tear going half way up one page. The father turns his head and we make awkward eye contact where I give him a pained smile. Before I have the chance to say anything, he turns back to his son.)

Dad: “Well, buddy, that’s too bad, and you have to be more careful with things that aren’t yours. I guess we’re taking this home with us now.”

(Not expecting that level of decency, I am pleasantly surprised. The child, however, is not happy about this.)

Child: “What? No, I don’t want this one. I want another one!”

Dad: *shrugs* “Well, I’m sorry, but do you think any other kid is going to want this book now? We damaged it so we have to buy it.”

(The kid throws a bit of a fit but the father calmly repeats that they have to buy the book. They leave the section shortly after. I am really pleased with the father’s attitude, happy that he intends to pay for the book when many other parents would just cut and run. I tell a few coworkers about the customers and the incident lifts my spirits. However, half an hour later another coworker approaches me.)

Coworker: “Here, I just found this book wedged in the corner of my section behind a bunch of stuff.”

(To my dismay it’s the damaged dinosaur book! I guess either the child got his way in the end, or the father’s speech was all a show to fool me. Either way I was extremely unimpressed! We marked the book down to clearance and still no one wanted to buy it, just as the dad predicted!)

Fickle Over A Nickel

| Kalamazoo, MI, USA | Bad Behavior, Money

(I am working the checkout lane and an older woman comes up to my lane.)

Me: “Hi! Did you find everything okay?”

Customer: “Yes.”

(She places 2-3 items on counter with her own reusable grocery bag. I complete ringing her up and she says something I can’t hear over the noise so I just smile. She walks away looking at her receipt and while I start to check out the next customer with a very large cart full of items, the old woman comes back. My store offers five cents off when you use your own bag and I completely forgot since it isn’t that common.)

Customer: “You didn’t give me my f****** nickel! I need my nickel back from my bag. Return my items right now and re-ring the order or I am going to get your manager!”

(Being in the middle of this large order, I decide giving her the nickel in my pocket is easier.)

Me: “Here, ma’am, I apologize for the inconvenience. Can I just give you my change instead so that this guest does not have to start her checkout process over?”

Customer: “NO. I want MY f****** nickel, not yours.”

(The second customer was clearly embarrassed. Meanwhile a manager came over and asked her to go to another register. She refused and we had to call security to take her out of the store.)

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