Category: Bad Behavior

Makes You Want To Scream Cheese

| NC, USA | Bad Behavior, Bizarre, Food & Drink

(I’m a cashier in the bakery section of a restaurant, and it’s a part of my job to get the bagels and pastries for people. It’s a pretty normal sort of day when a woman and what appears to be her boyfriend walk in.)

Me: “Hello, what can I get you today?”

Woman: *in a very thick accent* “I can get sess-me bagel?”

Me: “You want a sesame bagel, ma’am?”

Woman: “Yes, two.”

Me: “Two sesame bagels?”

Woman: “Yes. This. And cheese.”

Me: “You would like some cream cheese, ma’am? Just the one plain?”

Woman: “Yes. Cheese and tomato and spinach.”

(Tomato and spinach is a request I haven’t had before, but I know such things on bagels are pretty big in Europe, and I can do it for her, but I feel the need to clarify.)

Me: “You want spinach and tomato on your bagel, ma’am?”

Woman: “Yes! I come here many time. I do this many time!”

Me: “Okay, ma’am, I’ll—”

Woman: “I do this many time!”

Me: “Yes, ma’am. I understand. I’ll get that right up for you.”

(I head to the kitchen and have a line worker put some spinach and tomato in a to-go bowl and come back up front. I place the cup on the counter and turn to the boyfriend.)

Me: “Did you want anything, sir?”

Man: *in a fairly nice and polite voice* “Yeah, two of the cinnamon raisin bagels and one plain. Sliced and toasted… but only sliced on the plain.”

Me: “Yes, sir. Two cinnamon raisin sliced and toasted, and a plain just sliced. Did you want any cream cheese?”

Man: “Yeah, the cheesecake kind.”

Me: “Got it.”

(At this point, I have to ask the woman if her bagels are sliced and toasted, but she’s kind of scaring me, so I address the question to her boyfriend, who’s about to answer when the woman cuts in.)

Woman: “Yes, toast! I do this many times!”

Me: “Of course, ma’am.” *I make the last few punches on the register* “Anything else?”

Woman: “No! Make this.”

Me: “Of course, ma’am. Right away.”

(I bring up the total and the boyfriend pays as the woman walks away looking rather angry. I get that done and begin work on the bagels. Halfway through toasting them, the woman comes back.)

Woman: “He orders bagel?”

Me: “Yes, ma’am, he did.”

Woman: “Put in separate bag from mine.”

Me: “Of course.”

(The woman walks away again and I set back to toasting the bagels. I tuck the man’s in with his cream cheese, the napkins, and a single knife. I take special care with the woman’s, her cream cheese, and the little bowl of tomato and spinach, because I don’t want her to have any reason to complain. When I’m done, the boyfriend is there, and I hand him the bags with a smile. He nods and walks out. I go about my day in relief. Two minutes later, the woman comes back, looking angry, shaking her bag of bagels, and my heart sinks.)

Me: “Is there a problem, ma’am?”

Woman: “I have no way to spread cream cheese!”

(Now, I know I gave her a knife. I took special care to include everything.)

Me: “There’s a knife in the bag, ma’am.”

Woman: “No… no… How to spread cream cheese while driving?!”

Me: “You… you want me to spread your cream cheese for you?”

(At this point, I’m feeling pretty weak. The woman is all but screaming and I see a few of my fellow employees glancing at me with concern. It’s against policy to spread the cream cheese for a customer, but I’m afraid of what will happen if I refuse.)

Woman: “Yes! I come here many time! I come here many time and never see you! You know nothing!”

Me: “Okay, ma’am.”

(I take the bag and take out all the food to assemble it, veggies, cream cheese, and all.)

Woman: “You know nothing! I tell you to put in separate bag and you don’t do this! I come here many time and I never see you!”

(At this point, I’m trying hard not to cry or begin arguing back, and focus on my task. I peel open the cream cheese when…)

Woman: “Only one cream cheese?”

Me: “Cream cheese costs money and you only ordered one, ma’am.”

Woman: “One cream cheese for two bagel? No! You know nothing!”

Me: “Ma’am—”

Manager: “Is there a problem, ma’am?”

Me: *silently to Manager* “Thank you.”

Woman: “Yes! She know nothing–”

Manager: “Ma’am, we’re not allowed to spread cream cheese for you.”

Woman: “Excuse? I come here many time—”

Manager: “Ma’am, I’d like to ask you to please lower your voice, and we can work this out–”

Woman: “No! No! I come here many time but never again! I never come here again!”

(She begins reaching over the counter, scrambling for her bagels, getting very close to all the pastries.)

Me: “Ma’am–”

Manager: “Ma’am, you can’t reach behind the counter!”

Woman: “I never come here again!”

(And finally, with much screaming, the woman storms out, at which point I thank the manager and go back to work.)

Me: “What can I get you?”

Customer: “Just two cinnamon rolls. Are you all right, sweetheart? I mean, really, some people….”

(And that seemed to be the end of it. I left an hour before closing and had a crazy story to tell people. The next day I came back to work and heard an interesting story from my coworker.)

Coworker: “So, a bit past closing this night, this crazy lady came by. She sounded Russian or something, and she was screaming that she came here all the time and demanded to be let in.”

Me: “What did you do?”

Coworker: “Well, first I told her we were closed, then I told her that I wasn’t allowed to let her in, and after about five minutes I turned on the vacuum and just let her yell…”

Redhead Responding To Red Alert

| OK, USA | At The Checkout, Awesome Customers, Bad Behavior, Criminal & Illegal, Wild & Unruly

(I am in line behind a young man who was obviously inebriated. He is trying to buy alcohol without an ID.)

Cashier: “Sir, I’m sorry, but I can’t sell you this beer without an ID.”

Customer: “F*** you! I am old enough. Do I look like a kid?”

Cashier: “No, sir, but it’s the law and I could lose my job.”

Customer: “It’s in the d*** truck. Do you want me to go all the way to the truck and get it?”

Cashier: “Sir, if you’d like to go get your ID I’d be happy to set the beer to the side for you.”

Customer: “You f****** b****! I don’t have to—”

(He’s interrupted when a slender, red-haired woman comes up behind him, slips her arms under his and pushes forward, hard. He’s bent over and unable to move his arms.)

Redhead Woman: “Now, that’s just about enough. I let the manager know, and my daughter is calling the police.”

(He tries to pull away and she takes her knee and pushes it hard into his back, making him yelp.)

Redhead Woman: “No, I said that’s enough. You’re going to apologize to the cashier here for fouling up her day, and then you’re going to be still until the cops come.”

(The manager comes sprinting over with security in tow, who take control of the angry guy while the cashier explains and the redheaded woman brushes off the front of her dress. Her daughter hands her the phone and the woman talks to the police for a moment and hangs up.)

Manager: “Thank you, ma’am.”

Redhead Woman: “Not at all. I cashiered in college and it flat sucked. People are d***s.”

(The woman says something to her daughter in a foreign language and the kid grins and looks over at the guy. The cashier rings me up, and as I’m getting ready to leave, I walk past where the cops have the guy cuffed and sitting while they talk to the redheaded woman. I pass by the kid and smile at her.)

Me: “Your mom is pretty tough, huh?”

Kid: “My mom is a bad-a**.”

(Totally made my day.)

No Room For Your Kind At The Table

| Lubbock, TX, USA | Bad Behavior, Bigotry

(I work as a server at a restaurant on nights and weekends. On Sunday, during the after-church rush, a short, angry woman with three young kids in tow barges past the host and grabs my arm as I am walking to a table.)

Woman: “YOU! Tell me what this disgrace is.”

Me: *confused, trying to pull my arm away* “Uh, I’m sorry? What seems to be the trouble?”

Woman: *tightens her grip* “I want you to tell me WHY someone is at MY table!”

Me: “Did you have a reservation for today? We’re pretty booked because of the holiday. If there’s been a mix-up we can fix it.”

Woman: “Of course I didn’t! I shouldn’t need to. I come here every Sunday–” *I have never seen this woman in my life* “–and I always sit right there! Why have you allowed those tramps to steal it from me?” *she points at the ladies at “her” table*

Me: “Ma’am, those ladies have been seated there for a while, and they got here first. We don’t reserve individual tables outside of our party room.”

Woman: *finally letting go of my arm to throw her hands in the air* “Well, what kind of customer service is this? Go get your manager!”

Me: “If you insist, ma’am.”

(I ask my host to call the manager over as I am not supposed to stop serving unless there is an emergency, and this is not one. When I turn back around, this woman has gone over to the ladies at ‘her’ table and began to yell at them.)

Woman: “Why are you [homophobic slurs] sitting at MY table?!”

Lady #1: “We’re sisters, and we got here first. Back off, lady; we’re trying to eat!”

(I quickly rush over.)

Me: “Ma’am, I can’t allow you to yell at other patrons. These ladies have done nothing wrong.”

Woman: “I told you to get your manager! Where is he?”

Me: “Ma’am, she’s coming. In the meantime please let these ladies enjoy their dinner in peace.”

Woman: “You let these [slurs] eat in your restaurant, AND steal my table?” *turning to the sisters* “This is Trump’s America and you are not welcome!”

Manager: “Ma’am, enough! I need you to stop yelling at these people and leave. Anyone is welcome here, but you aren’t welcome to harass our patrons as you please.”

Woman: “Corporate will hear about this from me!” *turning to stare coldly at me* “I will have your job.”

Kid #1: “Mommy, if we have to leave then where are we eating now? I’m hungry.”

Woman: “I don’t know, sweetie. This mean [homophobic slur] wants you to starve.”

Me: *as an actual gay man, shocked into silence*

Woman: *smiling wickedly back at me while leaving* “Better find another job soon!”

Lady #2: “Thank you for getting her away from us.”

(My manager offered them free desserts and we never did hear from corporate. My manager actually let me have an extended break and I got a pretty big tip from the sisters for handling her well, too.)

Was Looking For A Dog-Gone Reason To Complain

| Loveland, CO, USA | Bad Behavior, Crazy Requests, Pets & Animals

(I am a cashier at a well-known buffet chain. A customer comes in and starts walking up the side of the front with no cashier.)

Customer: “This side is free.”

Me: “No, but I will gladly ring you up over here.”

Customer: “Oh, well, I am actually here to start a job.”

(The customer is in no way dressed to be one of our employees but I go to get a manager anyway when he stops me.)

Customer: “No, I’m not really. Three, please.”

(From there things go normally. I ring him and his friends on one of his friend’s cards. They go on their way in. Not long after that another family comes in with a service dog. I ring them through and so after, the original customer comes up to me)

Customer: “Excuse me; I have a question for you.”

Me: “Yes, how may I help you?”

Customer: “Do you guys allow dogs in here?”

(Knowing what dog he is talking about I give him a reply.)

Me: “Service dogs, yes.”

Customer: “That’s bull-s***. I want my money back.”

(Not wanting to argue, I proceed to call a manager to the front. The one who comes is our general manager, an ex-army man. I explain the situation to him and he goes to talk to the guy)

Customer: “This is f****** bull-s***! How can you allow dogs to be in a place where people eat?”

Manager: “Sir, first of all watch your language; there are kids here. And second, we have to allow service dogs in here; it is the law.”

Customer: “It’s bull-s***! What if the dog’s hair gets in the food?!”

Manager: “What if human hair gets in the food? Should I ban all humans?”

Customer: “Okay, well, what if I walk around barefoot?”

Manager: “You can’t. it’s not allowed.”

Customer: “But a dog can?”

Manager: “Yes.”

Customer: “So a dog has more rights than I do?”

Manager: “Yes, he does.”

Customer: “This is bull-s***!”

(The customer then goes back to his table but the manager has had enough, especially with the swearing, and goes and tells the guy he needs to leave, now. It is decided since he hasn’t been here very long we would at least refund him his meal. When refunding meals back onto a card most of the time the same card required to be swiped again to put the money back. Luckily, since it was still so soon after he ate, it just reversed the charge.)

Customer: “Where’s my money?”

Me: “It is back on the card it was rung on, sir.”

Customer: “But where is my money?!”

Manager: “Sir, it is back on your friend’s card. You are not getting cash back.”

(The customer then started to leave but not without telling everyone he passed that there was a dog in the building. Everyone in line either looked confused or just didn’t care.)

Meals On Escaping Wheels

| Far Rockaway, NY, USA | Bad Behavior, Criminal & Illegal, Food & Drink

(I am the customer in the story. My mother and I are at a popular fast food chain waiting for our orders. It’s a busy day and there are around eight to ten customers after us. We notice that it’s taking a while for our food to come. When the employee comes up to the counter to hand us our drinks, she gives us a funny look.)

Employee: “Did you take your food, ma’am?”

Us: “No, we’re still waiting.”

(The employee looked confused and went in the back to ask where our meals were. Other customers were also inquiring about their orders. After ten minutes, the supervisor came out and asked if anyone was still waiting for their food. One customer just happened to mention a woman taking several bags with her when she left. The supervisor’s and the employees’ jaws dropped. It turned out that the woman had dashed off with about ten meals! Hers included!)

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