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Category: Bad Behavior

Expressly Mannerless

| Portland, OR, USA | At The Checkout, Bad Behavior

(There are already four checkout lanes open at the store but the lines are still fairly long when the following happens:)

Loudspeaker: “Attention, customers. We have just opened the Express lane for customers with less than 10 items. Again, we have just opened the Express lane for customers with less than 10 items.”

(Several people, including myself move over to the new lane, however we are beaten by Customer who has a cart nearly overflowing with groceries.)

Me: “You know this lane is for 10 items or less, right?”

Customer: “How was I supposed to know that?”

Me: “Well, there’s the sign posted clearly right there, or, if you’re blind, she said it twice when she made the announcement that made you race over here.”

Customer: “Oh, well, I didn’t know” *starts putting groceries on belt*

(Because it’s still faster than moving back to one of the other lines I wait for her to finish.)

Cashier: *when customer has left* “I’m very sorry about that. We’re not allowed to turn anybody away, even if they don’t have any manners.”

Surprising Enterprising

| USA | Bad Behavior, Money, Transportation

Caller: “I need you to come down and fix a tire on my car. It’s flat.”

Me: “Okay, no problem. I’m a bit backed up at the moment, so it will be about an hour before I can come down.”

Caller: “I need to go to [Next Town Over] this afternoon so I need it fixed as soon as possible.”

Me: “That’s fine. I can take care of it by noon, but like I said I have customers here in the shop so I can’t just leave just yet.”

Caller: “Well, I’ll tell you what. I’ll call [Competitor] and see if he can come down, and whichever one of you gets here first gets the business.”

Me: “No, I’m afraid it doesn’t work like that. If you call me down I expect to get the business because you asked me to fix your tire for you. If I get down there and someone else has already fixed it then I’d still have to charge you a service call fee.”

Caller: “What? I’m not paying you for not doing anything.”

Me: “You’re asking me to leave the shop and burn my gas to come down in hopes I get there first. I’m not going to play that game. If you want to call [Competitor] and have them do it instead I’ll understand, or you can wait an hour and I can come down.”

Caller: “I don’t see what the problem is. That’s free enterprise. If you get here first then I’ll pay you to fix it.”

Me: “And if I don’t get there first, I’ve wasted my time and money. ”

Caller: “That’s why you compete for business.”

Me: “We compete by providing better service and lower prices, not by who has the faster truck. You make an oral contract with a business, you should be willing to pay. You wouldn’t order a pizza from two different pizza places and tell them whoever delivered first gets your business, then expect the loser to just eat the costs.”

Caller: “Sounds okay to me. They should give better service.”

Me: “Well, anyway, do you want me to come down or not?”

Caller: “Okay. It’s [Address].”

Me: “Okay, I’ll be down there as fast as I can. Don’t call anyone else to fix it, or if you do call me back and let me know so I don’t waste time driving there.”

Caller: “One more thing… can I wait to pay you tomorrow?”

Me: *face-palm*

Needs To Park That Attitude

| MD, USA | Bad Behavior, Criminal & Illegal, Transportation

(I work as a cart attendant. My store has a strip of red paired curb that is a fire lane in which no parking is allowed. I see a customer parked in this area.)

Me: “Sir, I’m very sorry but you can’t park here as this is a fire lane.”

Customer: “I’m not parked. I’m waiting for my wife to come out. I’m still in the car.”

Me: “Sir, even if you are still in the car, the car is not moving and is therefore parked.”

Customer: “The car is not parked! I’m still in it! So f*** off!”

Me: “Sir, what gear is your car in right now?”

Customer: “It’s in park, you moron!”

Me: “Then in that case the car is considered parked. Please move away from the fire lane or I will have your car towed.”

(The fuming customer finally moved, glaring at me as he did so.)