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Category: Bad Behavior

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I Spit On Your Service

| Victoria, TX, USA | Bad Behavior, Bizarre, Food & Drink

(I take an order for a couple for two burgers to go and after receiving their order they leave. I go in the back to make my food for a break and hear over the speaker:)

Customer: *in drive-thru* “We just ordered two burgers and they are cold and dry.”

Drive-Thru Operator: “Sir, I’m sorry. We’ll fix that for you.”

(The drive-thru operator and cook make sure to add lots of sauce and heat the burger in the microwave. I’m now seated near the door on my break. The customer storms into the store and throws the bag onto the counter.)

Customer: “We were hungry; do you know what that’s like? You should have just spit in it. That’s what we did when I worked at [Different National Chain]!” *storms out*

Me: *to manager also on break* “Do we get in trouble for being told we should have spit in someone’s food?”

Manager: “…I don’t think so.”

Me: “Remind me not to eat at [Different National Chain].”

Manager: “Probably a good idea.”

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Looks Ready To Checkout Early

| Rotterdam, The Netherlands | At The Checkout, Bad Behavior

(I am asked to train the new guy to use the register. I am told that he has been present for a few hours already, which leads me to assume he has already gotten some practice, especially since he is already sitting at one of the registers with another coworker standing behind him. Since I work at a location of our store that is generally hard to reach and where business is generally slow, I decide to immediately give him a shot at showing me what he has learned so far. I stand behind him to keep an eye on what is going on so I can step in whenever he needs help. Soon enough, the first customer approaches.)

New Guy: “Uhm… so, what do I do?”

Customer: “Oh, that’s just great!”

Me: *slightly surprised* “Oh, it’s all right. It’s easy; just scan all the items like this…”

Customer: “Are you serious? Just f****** do beep beep already and get it done with.”

Me: “I’m sorry, sir, I promise you this won’t take any longer than usual –”

Customer: “Why can’t you just do this yourself?! He’s obviously too stupid to do it.”

(I’m getting irritated by the customer’s unnecessary rudeness, which is actually just causing him to have to wait longer.)

Me: “Everybody’s got to learn how to do their job somehow. How do you expect him to do that if he’s not even allowed to try?”

Customer: “What’s wrong with companies nowadays, hiring all these dumb children?! DO YOU EXPECT ME TO PAY HIS COLLEGE TUITION ALSO?!”

(By now, the new guy is starting to look really upset, so I tell him to switch back and ask him to just watch how I do it. The customer continues to rant about how he earned this and that in life and how he has his own business, that time is money, and that everyone seems to be wasting his time constantly.)

Me: “That’s good for you, sir, but everyone has to start somewhere. Here’s the receipt. Have a nice day!”

(The customer grabs his stuff without replying and storms off.)

Me: *to the new guy* “I’m so sorry about that. I must have misjudged the situation! I thought you had gotten some experience earlier, but it seems you didn’t. So in that case, I’ll let you watch me do it for about half an hour before you try again yourself. Don’t worry, customers this bad rarely show up here.”

Next Customer In Line: *while I’m processing their purchase and grinning* “Oh, actually, I come here very often and the people in line before me are mostly this rude.”

Next Customer In Line’s Wife: *also smiling* “Oh, don’t scare the boy like that!” *to the new guy* “I didn’t really understand what that man got so upset about, but you definitely didn’t deserve such a bad start. You’ll learn it soon enough.”

(I’m glad the next customers were so nice to him, because he certainly wasn’t eager to try again later!)

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Reached His Tee Total

| Akron, NY, USA | Bad Behavior, Love/Romance, Popular, Time

(I am working as a ranger on a busy Sunday. All of the tee times are taken for the entire day. Even though the course is full, the pace of play is still at four hours because the course uses ten-minute tee times. As I come up to the eleventh tee, a customer is practice swinging his driver while waiting for the group in front of him move to the green. The customer walks over to me.)

Customer: “I want to play through the group ahead of us.”

Me: *politely* “I am sorry, sir, but that is not an option. The course is full and there is no group that is out of position.”

Customer: “I know the owner of the course and he would let my group play through.”

Me: “I know the owner quite well myself, and your group will not be able to play through.”

(He turns his back to me and starts swearing every swear word known to man. His swearing does not bother me because he’s not directing his comments to me. His three other playing partners never say a word to me and look content drinking a cold beverage while waiting their turn. All of a sudden, he quickly turns around and starts walking towards me in a fast pace with his driver in his hand. He has a crazy look in his eyes as he approaches and I prepare myself for an angry confrontation.)

Customer: *screaming* “I have a date today and if I am late for my date, I am going to have my girlfriend call you to yell at you!”

Me: *without hesitation* “Is your girlfriend hot? If she is, I will give you my number. Have her call me.”

(The three men on the carts busted up laughing. The man with the golf club never said another word for the rest of the day.)

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Not Their Number One (O’clock) Customer

| Frisco, TX, USA | Bad Behavior, Crazy Requests, Popular, Time

(I am a receptionist for a fairly busy salon. I get a phone call about booking an appointment.)

Me: “Thank you for calling [Salon]. May I schedule a signature service for you?”

Guest: “I need an appointment for my daughter for tomorrow. I want hair and make-up done and you have to see us at exactly one o’clock.”

Me: “Well, for tomorrow I do have an opening a 1:15 or 1:30. One is cutting it close since there is a client before you.”

Guest: “Well, it’s one or nothing because I have to be out of here by five.”

(I check the times for what she wants and even if she came in at three, I could get her out well before five. Reluctantly I agree to a booking at one, again reminding her of the guest ahead of them. The next day, at about 12:50 the guest, her daughter, who is about 17, and the girl’s grandmother all arrive.)

Me: “Hi, you’re a little early, but I can get you changed into a smock now while she finishes up with the other guest.”

Guest: “That is unacceptable! We had an appointment at one! We need to be seen now!”

Me: “You will be seen. I’m just saying that she is finishing up with another guest.”

(I go back and check with my stylist. She says that she’ll only be about five more minutes, meaning she can still see them before their appointment starts. I relay this to the guest, and the grandmother starts swearing under her breath. When I go to take the guest back, the mother is on her phone, and the girl is having a meltdown.)

Girl: “Why do I have to wait?” *she’s stamping her feet and carrying on*

(By the time I can get the guest off her phone long enough to listen to me, it is 1:12.)

Guest: *hanging up her phone* “This is the worst salon! We are leaving! Good luck finding someone else! You’ll be out of business in a week!”

(My stylist and I both went on break after that.)

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The Router Of All Your Problems

| Germany | Bad Behavior, Popular, Technology

(I get a call from the first support level about a customer who’s complaining about his download speed.)

Me: “Good morning, you’ve reached the DSL diagnostic department of [ISP]. My name is [My Name]. Mr [Caller], I hear your Internet is too slow.”

Caller: “Yeah, that’s right! Way too slow! I pay €40 every month to get 500 MB/s and the only thing I get here is 129 MB/s! Why did they transfer me to you anyway? What can you do?”

Me: “Well, my coworker already did some tests, but I have more tools for a more precise diagnose and more options for fixing your issue, if it’s a line problem.”

Caller: “Hehe, girl power, heh? Didn’t know women get to do so much more than men at [ISP].”

Me: *coldly* “Actually that has more to do with me being second level of support. Now tell me, did you do your speed-test via LAN or WiFi?”

Caller: “WiFi only.”

Me: “Good, and do you have a network cable to try how it is via LAN?”

Caller: “Yes, but it can’t reach my machine.” *condescendingly* “It’s not a laptop; it’s a very expensive iMac. ”

Me: “All right… let me look at your download speed.”

(I proceed to do some tests that show me a stable line with a download speed of 501 MB/s – which means that his problem probably lies with his router or his computer.)

Me: “Mr [Caller], according to my results, your speed is sufficient and even a bit more than promised.”

Caller: “What? You have the NERVE? You—”

Me: “Sir, before you go on – this is what your router gets from our line. I’d take a wild guess and say its wireless module isn’t okay, but a coworker from the device management should take a closer look at your device.”

Caller: “Ah, okay, that makes sense.”

Me: “So, I see you have a [ISP Brand model]; is it on lease?”

Caller: “No. I bought it about a year ago.”

Me: “Great, then it’s still in its 24-month-guarantee—”

Caller: “No, it isn’t. See, I didn’t buy it from you guys; I bought it from some guy on eBay.”

Me: “I don’t know if we’re allowed to diagnose that if it isn’t bought from us.”

Caller: “This is how you serve your customers? Hey, I’ve been with [ISP] for 12 years; I DEMAND SERVICE! You can’t be serious! I pay so much money and now you can’t even fix your own [Brand model]? This is all your fault! I need to speak to your boss, to the CEO, and you’re going to tell him exactly what I said—”

Me: “Sir, let me try and transfer you and see if the coworkers there take it. After that you can talk to whoever you want to.”

(I transfer him.)

Me: “All right, [Coworker], this is a tough case. I think his wireless module isn’t okay. In any case it’ll be nice to take a look at his settings, and probably change a channel or something. There’s one thing, though; he bought his device on eBay and now he’s blaming us for it not working.”

Coworker: “So, he buys it for €5, probably used, from some guy on eBay and now it’s broken… How is this our problem? Transfer him; I’ll explain to him how the world works.”

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