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Category: Bad Behavior

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Overbearing On Overcharging

| MN, USA | Bad Behavior, Family & Kids, Movies & TV

(One slow night, a couple of my coworkers are running the front register. A man and his disabled son walk in and want to see a movie that has not been sold for that show-time. They’re five minutes late, but we have no problem running them a private show.)

Coworker: “Any concessions as well for you, sir?”

Customer: “Of course not! I’m not paying for overpriced popcorn and soda! And frankly, it’s a crime for you to be able to price CORN that expensive!”

Coworker: “My apologies, sir. We try to keep our prices lower than our competitors as often as we can.”

Customer: “LIKE H*** YOU DO! Last time I went to the movies it was at the theater down in the city, and they’re charging a LOT less for their large popcorn then what your s***ty large popcorn costs!”

Coworker: “Actually, we frequently check on the competitor prices, and I believe their junior size costs $5.00 nowadays, about the same price as our large size.”

Customer: “Well, you’re WRONG! Better get your facts straight before calling me a liar!

Coworker: “I’m sorry, sir. We’ll be sure to check on it again for you. Total for just the tickets comes to $12.00.”

Customer: “AND you overcharge for TICKETS, too! Why can’t your prices be better that the city’s tickets?! You’re some dump theater out in the middle of nowhere! The least you can do is charge fair for your tickets!

(The price for our tickets at the time were $7.00 for adults, and $5.00 for children and seniors 60+. This is well known to be MUCH better than in the cities, where your standard ticket costs $9.00 or more. At this point, my coworkers start to see through his little haggle game.)

Coworker: “Sir, until we can get time to talk with management about changing prices, they’re staying where they are. Unless you buy tickets, we can’t let you in to see the show.”

Customer: “How… how DARE YOU talk to me in front of my son like that! You want him to be upset?! Upset his dad’s getting bullied in front of him?!”

Coworker: “Sir, will you be buying tickets with us today?”

Customer: “Of course I am! My son wants to see this movie! I just want you to know that I don’t appreciate customer service here! And I WILL be calling and complaining to your company about this!”

(The man paid for the tickets and stormed to the theater, dragging his son along with him. We didn’t hear anything from them for the duration of the movie. Right before the end of the movie, one of our employees went to stand outside the door with a mint tray. It’s a little gesture we did after every movie. The employee opened the door to find the theater completely empty, plus hundreds of mint wrappers thrown all over the room. We later looked at the security footage and found out that the last cleaning shift had forgot the mint tray in the theater. The man proceeded to unwrap all the candies, pocket them, walked through the aisles tossing wrappers everywhere, and left through the emergency exit before the movie ended.)

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Putting The Dire Into Directions

| Edmonton, AB, Canada | Bad Behavior, Bizarre

Customer: “Hi, can you tell me where Southgate is?”

Me: “You just take the Whitemud, west, and you’ll turn right. You won’t be able to miss it.”

Customer: “What’s their address?”

Me: “Uhm, I’m not actually su—”

Customer: “So, you just go up this road here?”

Me: “No, it’s the Whitemud. Just up there, and you really can’t miss it.”

(By now I have a customer waiting to do financing and my phone ringing off the hook.)

Customer: “Well, can you just look up the address? You have a computer, don’t you?”

Me: “Well, yes. Just a sec.”

(I figure I can get the address and her out of here quick enough that I can still do my actual job.)

Customer: “Well, if you’re going to sigh THAT loud, it’s obviously too hard for you.”

Me: “I do have to breathe, but let me just get that address here.”

Customer: *starts leaving in a huff*

Me: “I have the address here…”

Customer: *comes back* “No, you’re not willing to help.” *starts walking out again*

Me: “But I do have the address right here if you want it.”

Customer: *leaves*

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An Artistic Response

| Australia | Bad Behavior, Popular, School

(I’m 21 but very short and petite for my age, so I’m used to customers assuming I’m young and inexperienced. I mostly ignore it. Because our job involves cutting fabric for each customer, we’re generally serving them for around five minutes. Most customers tend to strike up a conversation.)

Customer: “So, how long have you been working here?”

Me: “I just passed three years.”

Customer: “Really? I come in here a lot and I’ve never seen you before.”

Me: “Me too. Funny how that happens.”

(She gives me a glare. I decide to start playing along in case she gets angry.)

Me: “I’ve also been studying at university, so I’m not here as often as the other staff.”

Customer: “You’re at university?!”

Me: “Yes. I’ve just finished and will graduate next month.”

Customer: *condescendingly* “Did you enjoy your little arts degree, then?”

(I’m incredibly offended by this.)

Me: “I’ll actually be receiving a Bachelor of Commerce majoring in business information systems. It’s a very interesting field that involves using information technology to streamline business processes, with the end goal being that the added value will allow the business to remain competitive or gain an advantage. It’s the discipline where information technology meets information management in a business context.”

(She shut her trap after that.)

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I Propose Kicking Him Out

| New Orleans, LA, USA | Bad Behavior, Crazy Requests, Love/Romance, Popular

(I work at an upscale, very romantic restaurant. Valentine’s Day is our biggest night of the year, we’re booked solid for weeks in advance. It’s not uncommon for people to propose, so I’m not surprised when I see another waiter putting an engagement ring in a cake. A few moments later I hear the girl shrieking “yes!” and clapping. Another couple flags me down.)

Male Customer: “What’s happening over there?”

Me: “I think it was a proposal.”

Female Customer: “Oh, that is so romantic!”

Male Customer: *frowns at me* “You’d better cancel the champagne, then.”

Me: “Sir?”

Male Customer: *stabs at his plate* “You can forget the champagne and the strawberries. You’ve ruined the surprise now.”

(The female customer and I exchange looks.)

Me: “Sir?”

Male Customer: “You let that guy propose. I can’t propose now. I’ll look like I’m copying him!”

Female Customer: “Propose?!”

Male Customer: “Not anymore. These idiots ruined it! How could you let someone else propose!”

Me: “Sir, I had no idea you were going to propose.”

Male Customer: “Well, how are you going to compensate me for your mistake?”

Me: “Sir?”

Female Customer: “Honey, it’s not her fault.”

Male Customer: “They ruined our evening. This should have been magical. I demand to see the manager!”

(I go and get the manager. The couple are whispering back and forth and don’t look happy. Other customers and giving them anxious glances.)

Manager: “Sir, is there a problem?”

Male Customer: “Yes! You ruined my evening by letting that man propose!”

Manager: “Sir, we are not responsible for guest’s proposals.”

Male Customer: “Yes, you are! You knew I was going to propose and your staff let him do it first! And I can’t propose after him!”

Manager: “Sir, I don’t know what we could have done to prevent this. Our staff cannot tell people not to propose.”

Male Customer: *yelling* “Yes, you can! I reserved a proposal!”

(By now a lot of guests are staring.)

Manager: “Sir, please keep your voice down.”

Male Customer: “No! I will not be treated like this. You ruined my entire evening and now you’re acting like I’m the bad guy!”

Manager: “Sir, if you do not calm down I will ask to you leave.”

(The man begins yelling “ruined!” over and over again, and starts throwing his food on the floor. We end up calling the police to get him out. Throughout all of this his companion silently watches. As the police drag him out, still screaming she opens her purse and puts a wad of cash on the table.)

Female Customer: “That’s for saving me from a terrible marriage. Have a good evening.”

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Taking A Cheap Shot

| OR, USA | Bad Behavior, Food & Drink, Popular

(I am tending bar for company with 600 in attendance, so I can’t serve in glasses as we can’t wash them that fast. A customer asks for a shot of whiskey, which I very generously free pour, for which this private club is/was famous. Of course in a 10 oz plastic cup it does look anemic.)

Customer: *in a loud booming voice* “When I order a f****** shot of booze, I expect a f****** shot of booze.”

(So, I turn and pick up a shot glass and pour it full from his plastic cup. I then dump about the same amount out of same cup into the sink. Finally, I pour the shot glass back into the cup and inform him:)

Me: “There you go, sir. You now have your f****** shot of whiskey.”

(He did not complain the rest of the evening.)

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