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Category: Bad Behavior

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Sweet Out Of Luck

| Canada | Bad Behavior, Food & Drink, Liars & Scammers, Popular

(I work at a chocolate shop. Lately, every morning that I open, an older woman has been coming in and demanding free samples. We do have a sample tray so I’ve been obliging, even though she never actually buys anything. When I mention her to my manager she warns me that this woman has been doing this for a while and is suspected to also have stolen a number of items.)

Shoplifter: “Any samples for me this morning?”

Me: *having already hidden the sample tray, not wanted to indulge her anymore* “Sorry, none today.”

Shoplifter: “Aww, I want chocolate!”

Me: “Actually we do have a sale on right now, buy one get one free!”

Shoplifter: “I’m not paying for chocolate! I have no luck.” *she pouts but eventually leaves*

(Next day:)

Shoplifter: “I need a sample!”

Me: *getting incredible irritated but sticking a smile on my face* “Sorry, no samples today.”

Shoplifter: “Why not?”

Me: *making up an answer* “Well, corporate hasn’t told us what product to sample yet and we can’t just pick product at random to sample.”

Shoplifter: *sulking* “Aww, I want chocolate! You could give me one of those.” *points to chocolates in our display case*

Me: “Sure I could, for 1$!”

Shoplifter: “I don’t want to pay.”

Me: “Well, I can’t just give you free chocolates.”

Shoplifter: “Why not?”

Me: *starting to lose patience* “Because we’d go out of business.”

(The shoplifter continued to sulk and moan and started wandering through the store, turning around often to check if I was watching her. I basically followed her around the entire place until finally she left, muttering about how she had no luck!)

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Irrational Name Calling

| NY, USA | Bad Behavior, Crazy Requests

(I work at the customer service desk. The phone rings.)

Me: “Thank you for calling [Store] of [Town] customer service; how may I direct your call?”

Customer: *irate* “I have been waiting weeks for my order and I’ve heard nothing from you! This is unacceptable!”

Me: “I apologize for the inconvenience. Can I have your phone number to pull up your order?”

Customer: “Every time I call it’s the same thing. You people never actually do anything!”

Me: “Well, I apologize if you’ve had a bad experience but I know nothing about your order and unfortunately there’s nothing I can do to help you without pulling up your order to see what’s going on.”

Customer: “Who am I speaking with?”

Me: “Customer service.”

(I refuse to give out my name to irrational customers.)

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A Sad Sign Of The Times

Washington, DC, USA | At The Checkout, Bad Behavior, Crazy Requests

(I am waiting in the express lane to buy groceries (15 items or fewer). The customer in front of me has a full cart.)

Cashier: “Excuse me, sir? This is the express lane.”

Customer: “Okay.”

Cashier: “Fifteen items or fewer.”

Customer: “What?”

Cashier: “It’s fifteen items or fewer for this lane. Since you’re already here, I’ll let you stay in line, but for the future, please use another lane.”

Customer: “Well… how was I supposed to know it was fifteen items or fewer? There should be a sign!”

Cashier: “It’s right there.”

(He points right above the customer’s head, where there’s a giant sign reading “EXPRESS LANE – 15 ITEMS OR FEWER.”)

Customer: *angrily pointing to a random spot next to the cash register* “Yeah, well, it SHOULD be over THERE!”

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Momentarily Shocked

| Hudson, WI, USA | At The Checkout, Bad Behavior, Time

(I’m working the drive-thru at my job, and like many of our lunch rushes, we end up getting slammed that day. Since I’m the only one wearing the headset, I have to put a few customers waiting to place an order on hold.)

Me: “Hi, welcome to [Restaurant]! I’ll be with you in just a moment.”

Customer: “Okay.” *short pause* “Your moment’s up.”

(I’m startled into a brief silence. I’m fairly certain the guy was joking, but in the middle of a rush, I’m never in the mood for jokes.)

Me: *slowly* “Fine. I’ll be with you in thirty seconds.”

Customer: “That’s better.”

(I was actually ready to take their order about ten seconds after that. But because they decided to pull that rude joke, I counted down to exactly thirty seconds before actually taking their order.)

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Bad Behavior Is On The Cards

| UK | Bad Behavior, One-Liners, Popular

(We have an online system where when you buy online to collect in store. All you need is your card that you bought it with. It is the second line of the email. I know, because I’ve read the automated email a million times, as it is handed to me every day by sensible customers who know how to function properly. I offer my help and diagnose the type of service this man needs and I find his parcel.)

Me: “Do you have the card you purchased the parcel with?”

Customer: “No.”

Me: “All right, are you able to get hold of the last four digits of your card number?”

Customer: “No.”

Me: “Okay, can’t you contact someone who has access to the card? Or possibly log into an account like Amazon or PayPal, that have those four digits on display?”

Customer: “It’s not my card; it’s my girlfriend’s.”

Me: “Oh, I’m sorry. I can’t release the parcel without those last four digits.”

Customer: “What?! That’s my parcel! I’ve paid for it! It has my name on it!”

Me: “I can’t release it without proof of purchase; I’m sorry.”

Customer: “You have to release it because it is mine!”

Me: “I can’t release it.”

Customer: “How was I supposed to know I needed the card?”

Me: “It says in the email sent to you to tell you the parcel has arrived here.”

Customer: “No, it doesn’t!”

Me: “Yes, it does.”

Customer: “I’ll show you it doesn’t!”

Me: “Go for it.”

Customer: *checks his phone to discover that the email DOES in fact state you must bring the card used for purchase* “Oh, for f*** sake! I never read my emails that far down!”

Me: “If you can get those four digits, I can give you your parcel.”

Customer: “No. I want the d*** thing refunded.”

Me: “I still can’t do that without the card.”

Customer: “Then shove it up your f****** a**, then!”

Me: “I can’t do that without the card either.”

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