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Category: Bad Behavior

Not Interested In Redemption

| Corner Brook, NL, Canada | At The Checkout, Bad Behavior, Money

(The store I work in gives out $5 coupons when the customer spends $50+ for two weeks, and then the next week they can redeem it. It was the week of redemption.)

Me: “Your total is [over $50].”

Customer: “So I get a coupon.”

Me: “Well, actually this is the redemption period. Do you have a coupon I can redeem?”

Customer: “No, you need to give me one. I spent over $50; I earned one.”

Me: “I’m sorry, we spend two weeks handing them out then a third redeeming them. We don’t hand any more out past the two weeks.”

Customer: “I can see them on your desk! Give me one!”

Me: “We keep those to see how many people are redeeming them. I can’t give you one.”

Customer: “Just give me the f***ing coupon! I earned it.”

(This goes on for a few minutes. It’s a busy season so there’s about 10 people waiting, and since the store is so small, that makes the store pretty full.)

Me: “How about I just give you $5 off instead so you get the discount?”

(She turns to my coworker.)

Customer: “Wow, some f***ing b****es just need to get a hold of their hormones.”

(Coworker says nothing so she leaves. Later I find out she reported me, to which my manager told her I was right.)

Espresso On Expresso

| MO, USA | At The Checkout, Bad Behavior, Food & Drink

(I work for a coffee shop franchise where the goal is to get the customer their drive-thru order in one minute or less, from the time they order at the menu board to handing it out the window.)

Me: “Welcome, what can I get started for you?”

Customer: “Yeah, I just need this drink really fast… Can you just make me a really fast small iced mocha?”

Me: “I sure can. Would you like any extra shots of espresso? It only comes with one.”

Customer: “No, I just need it really fast… Oh, and can I get an extra shot?”

Me: *annoyed because she’s wasting her own time* “Sure thing. I’ll see you at the window.”

Customer: *now at the window* “How much is it?”

(I give her the total, which was something like $4.03. She begins to rummage around in her purse.)

Customer: “I’m sorry. How much was it?”

(I give her the total again.)

Customer: “Oh, okay.” *pulls out her cup-holder of change* “Um, how much was it?”

(I give her the total for the THIRD time.)

Customer: “Awesome!” *hands me $5*

Customer: *as I begin counting her change* “Could you please hurry? I just need my coffee really fast.”

(I am so done at this point. I hand her the drink, which has been sitting next to me for the last 45 seconds because I’ve been waiting on her.)

Customer: “Thanks!” *peels out driving away*

Me: “…Thanks for the tip?”

A Ballooning Problem

| Glen Allen, VA, USA | Bad Behavior, Crazy Requests, Popular

(I work at a party store that specializes in balloons. We’re basically called “the balloon super store” so we tend to get very busy. It’s around high school graduation time, and we get a lot of balloon orders and we have to deal with idiotic people. We have balloon orders that fill up a basket and people walking in to get orders.)

Customer: *yelling* “I put my balloon order in 20 minutes ago!” *in reality, it was only five*

Me: *as respectful as possible* “I’m sorry, ma’am, we are trying our best to complete all the balloon orders as quickly as possible. If you could try and be patient that would be great.”

Customer: “But I am in a hurry and I have places to be!”

(At this point, she is in my face, and yelling at me, surrounded by other people yelling at me.)

Me: *I show her all the orders we have to do* “Ma’am, we are going as fast as we can. Please be patient.”

(Five minutes later:)

Customer: “I NEED MY BALLOONS DONE NOW!”

Me: *I was more than finished with this woman, so I literally dropped everything that I was doing in front of her* “FINE, I WILL DO YOUR BALLOON ORDER.”

(I start blowing up her balloons, and bag them up.)

Me: “[Customer], your balloons are ready.”

Customer: *starts yelling at me again and says* “THESE ARE THE WRONG COLORS!”

Me: *I’ve lost my patience at this point* “What do you mean they are the wrong colors? What colors were they supposed to be, and why didn’t you tell me when I was blowing them up?!”

Customer: “They are supposed to be black not brown!”

Me: *grabs the scissors – POP POP POP POP POP POP!* “DON’T COME BACK!”