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Category: Bad Behavior

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Not Behaving Like A Ladies

| VA, USA | Bad Behavior, Health & Body

(We’ve just been alerted by a customer that the ladies’ restroom is out of toilet paper, so we’ve sent one of the cashiers to replace the rolls. Another customer approaches the pickup counter.)

Customer: “Excuse me, there’s no toilet paper in the ladies’ room.”

Coworker: “I’m sorry, ma’am. [Other Coworker] is bringing it out right now and she’ll replace it in a moment.”

Coworker: *angrily* “Well, if it takes too long, she’ll have a puddle to clean up on the floor instead!”

(The cashier refilled the paper just a few seconds after that, but the customer still left our corporate office a profanity-laden voicemail about our rudeness.)

I ‘Find’ That Hard To Believe

Lincoln, NE, USA | Bad Behavior, Extra Stupid

(I work in an outbound call center at a student loan guarantor. We call people who are past due so that we can go over their options to become current and then transfer them to their servicer if necessary. Wrong numbers are often associated with accounts, but we remove them as soon as a person tells us it’s a wrong number.)

Me: “Hello, is [Name] available?”

Kid: “If you call this number again, I will PUNCH YOU IN THE FACE! And then I’ll FIND you!” *click*

Me: “Um…?”

Like, Soy Annoying

| Ann Arbor, MI, USA | Bad Behavior, Food & Drink, Popular

(I am making several drinks during a rush when I hear a loud “HELLO” from behind me, at the register.)

Me: “Just a moment!”

(I hand the drinks to the appropriate customers, and then turn back to the girl standing at the register with an off-putting smile on her face. )

Me: “Hello!”

Customer: “Hi”

Me: “What can I get you?”

Customer: “Just a… mocha… soyyy.”

Me: “All right, anything else for ya?”

(The customer looks at me like I just asked the most obvious question:)

Customer: “Yeaaaah. Do you have anything, like, I dunno, hazelnut?”

Me: “Yes. Today we’re brewing a hazelnut flavored coffee, or I can add hazelnut to an iced coffee, or a latte.”

Customer: “…Anything else?”

Me: “Umm, I can make it frozen, iced, hot… What would you like?”

Customer: “I’m just asking what you have.”

Me: “Okay, we also have a ‘german mocha’ which has caramel, hazelnut, coconut, and mocha! Or—”

Customer: “Just give me a super brewed coffee.”

Me: “All right!”

(I hand her the 24oz cup, ring it up, and hit the button which allows credit card transactions. She’s kind of staring at me blankly.)

Me: “And did you still want the mocha?”

Customer: “I already said that, with soy!”

Me: “Yes, okay, the soy mocha latte. Did you want it hot?”

Customer: “Uh… yeah.” *like I’m a huge idiot*

Me: “And what size?”

Customer: “Super! I already said super! You should know this!”

Me: “I’m sorry. So the super coffee and the soy mocha. That’ll be $7.46. If you just wait one—”

(I had to cancel out the transaction which was currently only going to process $2.22 for the drip coffee, so that I could combine the total and the customer would only have to swipe once. However, she didn’t listen when I asked her to wait one moment, soo….)

Me: “Okay, I’m going to have to ask you to swipe once more for the latte.”

Customer: “WHAT?! I’m not paying twice. I already swiped my card!”

Me: “Yes, but you only paid for the coffee. I tried to tell you.”

Customer: “Why did you do that? Why are you charging me twice. I’m not swiping again.”

Me: “Ma’am, you only paid $2.22. Here is your receipt.”

(The customer glances at it.)

Customer: “I’m going to need my mocha soy! I need it! I’m not swiping again. I ain’t paying twice. You’re going to give me my mocha.”

Me: “You’ll get your mocha if you pay for your mocha.”

(The customer finally swipes her card again. I print out the receipt and just as she starts to yell at me for it I push it towards her. I am met by screaming.)

Customer: “You charged me twice! What did you do! You should have put them together! Give me my money back!”

Me: “Look at the receipts; I did not charge you twice.”

Customer: “Are you going to make my mocha?”

Me: “Yep.”

(I grab a cup, move away from the register and she yells at me “That’s a MOCHA SOY!” I grit my teeth, make it real quick, still take the time to make a pretty looking drink, then hand it back to her. She looks at it, then looks at me.)

Customer: “Did you tamper with my drink?”

Me: “No.”

Customer: “WHAT?! You did, didn’t you?!”

(I’m completely dumbfounded, I was gone about 30 seconds, and you can SEE where I was standing from the register.)

Customer: “I can’t believe you, f***** spitting in my mocha.”

(She finally moves away from the register, leaving me positively fuming with anger.)