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Category: Bad Behavior

The Jewel Fool

| USA | Bad Behavior, Tourists/Travel, Transportation

(I’m in the TSA pre-check line, since I have *paid* for clearance for such. Recently, the policy has been that flyers over 65 get automatic pre-check, for the most part. In front of me in the security screening line is an older woman, who I assume got the “elderly flyer” clearance.)

TSA Agent: “Ma’am, you need to remove your jewelry to go through the metal detector. You can probably go through with a single necklace or ring, but not with the numerous pieces you’re wearing. If you have something really valuable, we can hold it within your sight while you walk through.”

Elderly Flyer: “I’m not letting any of my very valuable jewelry out of my sight… It’ll be fine; just let me through.”

TSA Agent: “We can’t really stop you from trying… Please walk through the metal detector.”

(Of course the metal detector goes nuts with her piles of jewelry, but despite TSA’s requests to take the jewelry off or step aside, she continues ranting and raving and blocking the metal detector so that no one else can proceed. Eventually, they get her off to the side, and let people behind her go through the metal detector. I don’t remove my wedding set since I know that it doesn’t contain enough metal to set off the detectors, but that is literally the only metal on my person.)

Elderly Flyer: “NOW HOLD ON A MINUTE! She just walked through the metal detector wearing a hunk of a rock, and you didn’t hold her up for one second. Why am I being persecuted?”

TSA Agent: “Ma’am, she was wearing just one ring, and a typical wedding ring won’t set off the detectors. You are wearing several necklaces, bracelets, and rings. You don’t have to take it all off, but more than one necklace, bracelet, or ring will probably set off the detectors, and then we have to re-screen you. Again, if any one of your pieces of jewelry are very valuable, we can hold it while you walk through the metal detector, and it will never be out of your sight.”

Elderly Flyer: “I just don’t understand why I’m being subject to such intense screening. I’m an innocent old lady!”

Me: *finally snapping* “Look, lady, you were put in this line just because you are old. If you were even a few years younger, you’d be standing in a long line downstairs and have to take not only your jewelry, but also shoes and coat off, plus remove the iPad I saw you using a few minutes ago from your bag, and I’m going to bet you have liquids in your bag you didn’t have to remove, either. I paid $100 and went through a background check and in-person interview to use this line… You got here for free because you are old. Don’t look a gift horse in the mouth. If they asked me to take my wedding set off because it set the metal detector off, I would do it, even though it’s worth at least 10 times what all your costume jewelry is. Take your jewelry off, put it through the x-ray machine, and GET OVER IT.”

(She stood there mouth agape that someone would tell her what’s what. The TSA agent at the end of the line, where I was retrieving my carry on, gave me a discreet high-five.)

A Cent-less Discount

| Windsor, ON, Canada | Bad Behavior, Money

Me: “Thank you for calling [Company]. My name is [My Name], and how is it I can assist you this evening?”

Customer: “MY SERVICE HAS BEEN OUT FOR AN HOUR AND HALF! FIX IT NOW!”

Me: “All right, sir. I can definitely assist you with that.”

(I go through basic troubleshooting and resolve the issue.)

Me: “All right, sir. Is there anything else I can do for you this evening?”

Customer: “YEAH! HOW DO YOU PLAN TO COMPENSATE ME FOR THIS?!”

Me: “Excuse me?”

Customer: “How do you plan to compensate me for this? I wasn’t able to use my service for an hour and a half. I had to just sit here with nothing to do, and then I’ve been on the phone with you for an hour and a half, and I want compensation!”

Me: “Okay, so you were out for an hour and a half and spent 15 minutes on the phone with me, and you want compensation. Is that correct?”

Customer: “Yes, and how much is that going to be?”

Me: “I’m not sure, sir, let me check your bill and I’ll find out.”

(Since throughout the entire call the customer had been rude and screaming at me I decide I am going to go completely by the book and not just give him a 5 dollar credit, like I normally would. After checking his bill and calculating it down perfectly to the hour and 45 minutes I come back to the phone and inform him:)

Me: “All right, sir, so after calculating how much it cost you for the hour and 45 minutes you were out of service, it comes to a grand total of 37 cents. Would you like me to apply this to your bill?”

Customer: “Oh, h***, no! I want more than that. I want your supervisor!”

Me: “Well, unfortunately my supervisor is not available at this time of night, and it cost you 37 cents for that hour and a half and how long you’ve been speaking to me. Now, is there anything else I can assist you with?”

Customer: “No!” *click*

(I did apply the 37 cents credit just to rub it in his face for being such an unpleasant person.)

Be My Guest And Just Leave

| San Francisco, CA, USA | At The Checkout, Bad Behavior

(I work at a national chain store that sometimes offers promotional gift cards for certain purchases. These change constantly and people are always getting them wrong; they buy the wrong brand, wrong size, or don’t buy enough to qualify. If they point out a problem during the checkout there’s usually something I can do (ranging from figuring out where they went wrong to just giving them $5 off something if they complain enough). Once the transaction is over, however, it’s over. I can’t do anything.)

Woman: “Um, I was supposed to get a $5 gift card?

Me: *holding the receipt for the completed transaction* “Oh, really? What do you think was supposed to show it? It didn’t come up on the register.”

Woman: “These!” *waves small packets of feminine hygiene products*

Me: “Actually, I think the promotion is on the larger size. It didn’t come up.”

Woman: “You think, or you know?”

Me: “Well, these promotions change all the time and it didn’t ring up, so…”

Woman: “Can you just give me the gift card?”

Me: “Well, this transaction is actually completed. However, if you want to go upstairs to Guest Services I’m sure they’ll be able to sort it out for you.”

Woman: “Are you kidding me? I have to go to Guest Services for this? I don’t want to go that far!”

(We’re at the foot of the escalator that drops people off right in front of Guest Services. She’d have to walk about a hundred feet, not counting the escalator.)

Me: “Uh, okay. I’m really sorry, but there’s nothing that I can do about it now. The transaction is over.”

Woman: “I’m not going to Guest Services! Just take the [Product] off. I don’t want them!”

Me: “Ma’am, I can’t—”

Woman: “I only bought them for the gift card. If I’m not going to get the gift card I don’t want them, and I want them taken off.”

Me: “…Okay, so. Returns are upstairs at Guest Services.”