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Category: Bad Behavior

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Must Be A Trump Supporter

| Foley, AL, USA | Bad Behavior, Bigotry

(A customer approaches the customer service desk, while I’m on the phone. I smile apologetically, and he waves for me to continue and go ahead. When I’m finished, I hang up.)

Me: “Sorry, sir, but I didn’t want to leave the gentleman in Afghanistan hanging.”

Customer: “Well, I’d like to hang them all!”

Me: “I’m fairly sure that gentleman is in the armed forces, sir.”

Customer: “Oh, well, that’s different, then! What aisle are the light bulbs on?”

Me: “One, sir.”

Customer: “Thanks!”

Coworker: *whispering* “Can we hang him instead, for being the world’s most horrible person?”

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The Family Business Is None Of Yours

| Gulf Shores, AL, USA | At The Checkout, Bad Behavior, Family & Kids, Popular

(I am watering plants, when a customer approaches the cashier. The customer is quite rude, arguing about prices, insisting the cashier is trying to rip her off, insulting her, and demanding a discount because she knows the manager, Mark. I merely smile and keep watering. The cashier is very polite and cheerful throughout.)

Customer: “Well, I want you to know that I’m never shopping here again! What happened to all the good cashiers that used to work out here? They’ve replaced them with a disrespectful jerk like you!”

Cashier: “Ma’am, I’ve been at this store, in this department, for three years.”

Customer: “Oh, well…”

Cashier: “Yes, perhaps our paths just haven’t crossed?”

Customer: “Oh, I guess. I don’t usually come in on Tuesdays.”

(The cashier tactfully doesn’t reply that she comes in four days a week and sometimes more, if we need her.)

Customer: “But that doesn’t matter! I’m going to tell Mark that you wouldn’t give me my discount!”

Cashier: “John.”

Customer: “Excuse me?”

Cashier: “I said John. Mark hasn’t been the manager for over a year, since he was caught giving out unauthorized discounts.”

Customer: “Oh. Oh! Well, you… just wait! I’ll tell him, then!”

Cashier: “Of course, but before you do, you should probably know that he’s my stepfather.”

Customer: “F***!” *storms out*

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Stuck In A Vicious Bicycle

| VA, USA | Bad Behavior, Extra Stupid, Popular

(We work in a single-story building. Our store is a little smaller than others of the same chain in the area. I am rearranging the lawnmowers when a woman approaches me.)

Woman: “Excuse me; I can’t seem to find the bicycles.”

Me: “I’m sorry, we don’t carry bicycles in this store. We have a bicycle section with some small things, but you have to go to [Other Location] for actual bikes.”

Woman: “No, your BICYCLES. I need a bicycle.”

Me: “I’m sorry, ma’am, we don’t carry them.”

Woman: “YES, you DO!”

Me: “Our other stores do. Our store is too small.”

Woman: “I saw them YESTERDAY. Ugh.”

Me: “Really? Where?”

Woman: “I don’t remember.”

Me: “Maybe you were at [Other Location]?”

Woman: “You’re not LISTENING. Just show me the bicycle section.”

(I lead her to the bicycle section where we have a few spare tires, pumps, etc.)

Woman: No, where your BICYCLES ARE.

Me: *frustrated* “OHHH, our BICYCLES! Sorry, I didn’t understand. You are looking for our bicycles, but not at [Other Location]?”

Woman: “YES, FINALLY!”

Me: “The bicycles are upstairs!”

Woman: “WHY DIDN’T YOU SAY SO THE FIRST TIME!?”

(She stormed off. I alerted the rest of our team about the crazy lady and fess up to sending her to our nonexistent upstairs. I got scolded later. Worth it.)

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Disconnected From Humanity

| Australia | Bad Behavior, Bigotry, Popular

(I work as a universal consumer specialist in a telco call center in Australia. I get to talk to a lot of people everyday who love to try to endear themselves to us by being racist a**-holes.)

Me: “Hi, welcome to [Telco]. My name is [My Name]. How can I assist with your enquiry today?”

Old Lady: “Are you Australian? It’s nice to talk to an Australian. I hate talking to all those Asians; they never listen.”

(Already this puts me offside as we’re a very multicultural company and our onshore call centers have people of many backgrounds.)

Me: “I see. Well, I can assure you that I am Australian. How can I help you today?”

Old Lady: “I want to cancel my phone.”

Me: “Okay, I can assist with that. To be able to help, I’ll need to ask you some questions and also need to access your account. Can I have your phone number and [ID questions].”

Old Lady: “My number is [number] and [ID question answers].”

Me: “Thanks for that. I’m pulling up your account now. While that is coming up, can I ask why you want to disconnect your mobile today?”

Old Lady: “My phone isn’t working.”

Me: “I’m sorry to hear that; have you spoken to our faults team?”

Old Lady: “Yes, they said I need a new phone.”

Me: “I see. Sometimes that is the case with an older handset. Unfortunately, technology doesn’t last forever. If you like, I can assist you with options for getting a new handset so you can use your mobile phone service again?”

Old Lady: “No, I just want to cancel it. I tried going into a store to get a new phone. It was full of Chinese. I took a number and waited three hours. They were only interested in serving young Chinese people in there.”

Me: “I’m sorry to hear that, ma’am. Could I confirm that location so I can send some feedback to the regional manager for you? If you would like, I can also assist with new handsets over the phone.”

Old Lady: “It was [Location #1, the same suburb that she lives in, an area that I know is a lower socio-economic area, mostly full of student accommodations] and no, I don’t do these things over the phone.”

Me: “Perhaps I could assist you with finding an alternative store, so you can get a new handset and keep enjoying the service?”

Old Lady: “All right.”

Me: “I have a store at [Location #2]?”

Old Lady: “No, that is full of Asians, too.”

Me: “Okaaaaaay, what about [Location #3]?”

Old Lady: “No, I don’t go there; it is low class.”

Me: “Okay, let’s get you disconnected then.”

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The Mother Is The One That Got Burned

| Pasadena, CA, USA | Bad Behavior, Family & Kids, Health & Body, Popular

(I work at a large chain video game store and my girlfriend will come into the store close to the end of my shift almost every day. About six years ago she got into a really bad car wreck and had about seventy-five percent of her body burned and has some pretty bad scarring on her arms and face. A woman with a boy and girl, both under ten, has been staring at her for a while before she walks up to me.)

Woman: “I would like to ask for that girl to be removed.”

Me: “Why do you think she needs to leave?”

Woman: *scoffs* “Her face is scaring my kids!”

(I am fighting back the urge to scream at her because my girlfriend can clearly hear her and is very self conscious about her scars.)

Me: “I can’t tell her to leave if she hasn’t done anything.”

Woman: “I’M IN HERE TO BUY THINGS! SHE HAS JUST BEEN STANDING HERE FOR TEN MINUTES!”

(By now my girlfriend looks like she’s about to cry.)

Me: “If your kids are scared of someone who almost died then you are clearly not doing the best job at teaching them to accept people who are different!”

(We left as my girlfriend started crying. It took me almost an hour to get her to calm down.)

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