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Category: Bad Behavior

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Wish You Could Be Joyless

| Colorado Springs, CO, USA | At The Checkout, Bad Behavior, Popular

(At our store we have a notorious regular who comes in every single day and hates every single one of the entire staff and the whole store, and isn’t afraid to make it known. She hates everyone and everything. The irony is that her name is very similar to Joy. Our store is notorious for having excellent customer service and satisfaction and is often recognized by our corporate office in Arizona for it. This kind of interaction happens on a daily basis.)

Me: *sees Joy and perks up, trying to be as friendly and polite as possible* “Good morning! How are you today?”

Joy: *glares and frowns* “Terrible.”

Me: *as I start ringing her items up* “I’m very sorry to hear that. Is there anything I can do for you to make it better?”

Joy: “Leave.”

Me: *awkward pause* “Um… did you find everything okay?”

Joy: “No. I never do.”

Me: “I’m sorry about that. Would you like any rain checks?”

Joy: “No.”

Me: “Okay, I’m sorry, ma’am. Your total is [total] and I even gave you a couple extra bag credits today!” *customers can get five cents off their purchase for each reusable bag they bring in and we use*

Joy: *squinting at the screen* “Did you give me credit for my bag?”

Me: “Yes, ma’am, I actually gave you five credits today. I know it’s only 25 cents, but every penny helps, right?” *smiles*

Joy: *glares and gives me her money*

Me: “Thank you, ma’am. Have a nice day!”

Joy: “I won’t! I hate this store! You have terrible employees! I hate it here!” *takes her things and leaves*

Me: *sighs*

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An Un-fee-sable Excuse

| MN, USA | Bad Behavior, Family & Kids, Health & Body, Money, Popular

(I work in the billing department of a large mental health clinic with multiple locations. Many clients call in to dispute missed appointment fees that accrue when a client no calls and/or no shows. The mother of a client calls:)

Me: “[Clinic] Billing Dept. This is [My Name]. How can I help you?”

Mom: “I need you to remove the fee on my son’s account. I was really confused about the appointment.”

Me: “Okay, let’s look into it. So, what was confusing about the appointment?”

Mom: “Well, I didn’t think he had to go.”

Me: “Why is that?”

Mom: “Well, nothing has changed since the last appointment. The meds aren’t doing anything.”

Me: “He was still scheduled for an appointment, and the doctor would want to know if there weren’t any changes, so she could adjust the medications or try a different course of action.”

Mom: *suddenly sounding angry* “But you didn’t even send his medications to the pharmacy!”

Me: “Wait, so he hasn’t been taking his medication since three months ago?!”

Mom: “NO! Your stupid doctor didn’t send over the prescription!”

Me: “Okay. I have to ask: did you call us to see if we could re-send the prescription?”

Mom: “Well, no.”

Me: “Let me make sure I’m understanding this correctly. You came in for the appointment, and your son was prescribed [Medication]. You went to the pharmacy, and they didn’t have the prescription. You didn’t call us to notify the doctor that he would be without meds. Your son hasn’t been on his meds now for three months. You didn’t think he needed to be seen because his behavior hasn’t changed. And you want me to remove the fee even though you knew that he had an appointment at that day and time?”

Mom: “Yes, exactly!” *calmer now that I understand*

Me: “Well. I’ll see what I can do. Meanwhile, I’m going to notify his doctor about the situation, and I want you to schedule an appointment as soon as possible.”

(The call ended there. I looked, and we HAD sent the prescription, twice, both times confirmed by the pharmacy. At this point, I wasn’t even upset that she wanted the fee removed even though she knew about the appointment. I was angry that she had such blatant disregard for her eight-year-old’s health!)

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The Party Is Going To Pot

| UK | Bad Behavior, Family & Kids, Popular

(Every so often, my mother and I go to a pot painting cafe together. It’s run by an older woman, but the rest of the staff are in their late teens. It also holds birthday parties in a separate room upstairs. On this particular day, my cousin and aunt are with us, and only the teen girls are at work. A woman comes in with her two kids for a party being held for her daughter. She then walks out to her car, leaving the kids in the cafe. The kids ask if they can go up to the party room, and the girl at the counter agrees. Then the mother comes in, goes upstairs, and comes downstairs fuming.)

Customer: *shouting* “How DARE you tell my kids what to do?”

Staff Member: “I- I’m sorry?”

Customer: “No one is allowed to boss my kids around! What gives you the right to tell them where to go and what to do?”

Staff Member: *on verge of tears* “I- I didn’t—”

My Aunt: *interrupting* “She didn’t tell them what to do. They asked to go upstairs!”

Customer: “What?”

My Mother: “Yes, I saw the whole thing. They asked to go upstairs and she let them.”

(The woman storms off upstairs to check. The staff member goes into the back, clearly crying her eyes out. A little later, the staff member is back at the till, and the woman comes downstairs again.)

Customer: *somewhat insincerely* “Oh, no, dear, I’m so sorry. Did I make you cry?”

Staff Member: It’s okay…

Customer: “Oh, no, dear, I’m just stressed because a lot of kids cancelled and I need to re-organise things… I was thinking that, since there are less kids, they could do more expensive pots…”

(My family then watches in disbelief as the woman changes literally every aspect of the party, on the actual day. The next week, my mother and I are back, and the owner comes over to talk to us.)

Owner: “Were you here last week?”

My Mother: “Yes, why?”

Owner: “Do you mind telling me exactly what happened with that woman who came in about the party?”

(We explain what we saw and said, the owner’s frown getting deeper all the while.)

Owner: “Right, I just had to check what [Staff Member] said. Thank you for sticking up for her.”

My Mother: “It was nothing. Did something else happen?”

Owner: *sighs* “That woman booked with us last year and shouted at me for passing her on the stairs. Usually for parties we insist on people spending £11 per child, but she only paid £6 this year. To make matters worse, she’s not paid for two tiles – one was abandoned and re-done, and the other broke in the kiln. We think one of the kids smacked it on the table, or something. Hopefully, she’s coming in today to pick the tiles up, because I’m not in tomorrow and [Staff Member] will be in charge. We’ve tried to be diplomatic with this woman, but she’s self-centred and has spoilt those two kids absolutely rotten. Her mother is just as bad – she came in last year. And that’s not even the worst part.”

Me: “What could possibly be worse?”

Owner: “The kids’ names. They’re called Emperor and Empress.”

My Mother: “You’re joking.”

Owner: “I’m not.”

(The last I heard, that woman was banned from booking any more parties at that cafe. No word on whether she paid for the two extra tiles or not.)

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Retail Makes You Unbreakable

| Kansas City, MO, USA | Bad Behavior, Bizarre, Money

(The video game store in the mall I work at isn’t very big and we usually only have two people working at any given time. Since it is slow I decide to take my lunch break and am sitting in the back room eating when a customer slaps open the door to the backroom that is clearly marked “Employees Only”.)

Customer: “Hey! Can I get some help out here?”

(I’m immediately annoyed that he came in our back room and that he’s asking for help while I’m off the clock, but I figure that if he was desperate enough to do that, the sales floor must have gotten extremely busy while I was eating, and decide that I don’t want to leave my coworker stranded with all those customers. So I offer to help and come out to the sales floor. When I get out there I see that there is actually only one other customer in the store, whom my coworker is busy helping. But still, I manage to keep a smile on as I follow Customer to our video game accessories section.)

Customer: “Yeah, I wanted to know how much this controller is.”

(I point to the clearly marked price on the front of the package.)

Me: “It’s $49.99.”

(The customer points a thumb in the general direction of my coworker.)

Customer: “Yeah, that’s what he said when I asked him.”

Me: “You asked him too?”

Customer: “Yeah, but I didn’t believe him.”

(Losing my patience now.)

Me: “Well, the price on the price tag is the actual price.”

Customer: *disbelievingly* “Okay….”

(I turned around and went right back to the back room and my lunch. The real kicker? The controller he was asking about was a name brand controller which has the prices set by the video game company that makes them, so they are the same price at pretty much every store that sells them!)

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Extra-Extra Rude

| Westford, MA, USA | Bad Behavior, Crazy Requests, Food & Drink

Me: *smiling politely* “Hello, what can I get for you today?”

Woman: “I would like an iced coffee extra-extra.” *normally this is extra sugar, extra cream*

(I ring her up take the money, make the coffee, and start on the next customer.)

Woman: “Um, miss, can you add some more coffee to this?”

Me: “Um, yeah, sure. Sorry about that; I’ll fix it right now.” *I fix it give the coffee back* “Is this better or do you want it darker?”

Woman: “You know if I wanted coffee with my cream and sugar I would have asked for that; now fix it.”

Me: “Sorry, I’ll just make you a new one.”

(The line is just getting longer and longer as I’m dealing with her.)

Me: “Here you go; is that better?”

Woman: “It’ll have to do.”

(I finally get to the next customer in line who is an older woman with her grandkids.)

Me: “Sorry about that; what can I get for you?”

Older Woman: “No need to apologize, dear. I’m sorry you have to deal with people like that.”

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