Category: Bad Behavior

Severely Lacking In Awesome Sauce

| MO, USA | Bad Behavior, Criminal & Illegal, Food & Drink, Popular, Wild & Unruly

(I am closing drive-thru. We have packets of our signature sauce for drive-thru customers, but we also have pumps of it out in the lobby. Due to health code regulations, we’re not allowed to use the pumps for serving to customers.)

Customer: “Hey, do you mind if I get [Sauce]?”

Me: “Sure, no problem.” *I try to hand her some packets*

Customer: “Actually, can you put some sauce in a side cup for me from the pump in the lobby?”

(After explaining the health code to her, she suddenly gets very unreasonable.)

Customer: “What do you mean it’s unsanitary?! I’m going to go in there, dump out all of the sauce onto the floor, and make you replace it.”

(I have no patience after a long night.)

Me: “Well, you’re welcome to try, but you’ll be leaving in handcuffs.”

(At this point she just sped off.)

Enough To Make You Want To Hit The Bottle

| Concord, CA, USA | Bad Behavior, Popular

(I work as a lobby specialist, which is just a nice way of saying I’m a table busser. There’s a woman, about 50-60, with her husband and a few of her kids who are all approximately in their late teens or early 20s. She’s been a hassle all day, yelling and saying rather cruel things to her family, before I can get to her table. At this point, they’re just about done eating and I can see a few plates that need to be taken away. I walk over and pick them up, when I hear one of her kids talking next to me to their mom.)

Kid #1: “Mom, no, that’s not ours!”

Mom: “What does that mean? I bought it!”

Kid #2: “No, yours is in the bag; that belongs to the restaurant!”

Mom: “No! This is mine! I bought it!”

(The object in question is one of the restaurant’s mild BBQ sauce bottles that is on every table in sight. We have a wall of shelves covered in glass bottles of different BBQ sauces that sell for fairly cheap and look vastly different from the plastic squeeze bottles on the table that’s currently heading on this woman’s purse. I had to cut in.)

Me: “Ma’am, that’s the store’s. Please don’t take that.”

Mom: “No, no, I bought this! You’re wrong!”

Me: “Ma’am, we sell glass bottles, not the plastic ones. Those are on every table in here. Please put it back.”

Mom: “Well, then, what the h*** did I buy?!”

Kid #2: “The one already in the bag, Mom.”

Mom: “Well… can I have this one anyway? It’s nicer.”

Me: “Ma’am, no. Please don’t steal our bottles. They belong to the store. Please put it back.”

Mom: “Well, I bought a bottle of this stuff and I want this one!”

Me: “Those are not for sale, ma’am. Now please, give it back.”

Mom: “Where’s your manager? I want this one!”

(The manager, who saw all this, spent another ten minutes trying to stop the woman from stealing our bottle and ended up giving her another bottle, which we saw her oldest kid quietly put back on the shelf.)

A Stamp Of Disapproval

| Peachtree City, GA, USA | Bad Behavior, Popular, Wild & Unruly

(I work for a very large pharmacy/convenience store that has a very specific return policy. If it’s an item of our brand, it can be returned no matter what: empty, destroyed, no receipt, anything. However, it’s returned and you’re given a ”money card,” which can be used on anything in-store except for prescriptions and cigarettes. A woman from the neighboring trailer park knows this and this occurs almost daily. Today is my last day working.)

Me: *currently restocking the candy in front of my till when I hear a loud cough and see the customer standing three spaces away waiting* “Ma’am, may I help you?”

Lady: “About fucking time. I have a return. I demand you help me now!”

Me: *I walk back to my till, grabbing her items on the way, and start the return by scanning her receipt, noting that she paid with food stamps for her purchase* “Okay, this shouldn’t be an issue. Do you have the food stamp card used? I just need to scan it to reimburse you.”

Lady: “It’s not a food stamp card, you assumptive piece of s***! It’s just for us folks who don’t have a rich daddy to pay for s***. And no, I don’t have it with me.”

(She proceeds to grab the receipt from me.)

Lady: “Just give me one of those d*** cards, okay? God, you take forever.”

(I cancel out the return and begin a return without receipt, which requires my manager to okay that I am activating the card.)

Me: “Okay, this should be just fine; just give me one moment to get my manager to activate the card.”

Lady: “Of course. Hurry up; I don’t have all day, Princess.”

(At this point, I’ve had to deal with her so many times that I am almost joyfully taking my time. I knock on my manager’s office and let him know who it is and what’s going on.)

Manager: “Ma’am, this will just take me a quick moment. Can I ask why you’re returning this?”

Lady: “It’s f****** disgusting. All your products are. Just give me my card finally.”

(My manager tells her how to use the card and gives it to her with a printed balance.)

Lady: “I’m just going to use it now, you f****** idiot. Princess, can you finally get off your fat a** and get me a carton of [Cigarette Brand] and two lighters?”

Manager: “Ma’am, I have already told you that you cannot buy cigarettes with this card.”

Lady: “I don’t care! Bad enough you can’t give me my money back. Let me get my f****** cigarettes.”

(At this point, I’m completely shocked. Usually, telling her gets her to go to a different store.)

Manager: *speaking to me* “Did her original receipt show food stamps again?”

Lady: “THEY ARE NOT STAMPS!”

Me: “Yes.”

(At this point, my manager asks for the card so he can “fix the issue” and hands it to me.)

Manager: “Can you please dispose of this for me? As for you ma’am, I demand you leave. This is the fifth time you’ve tried to get cigarettes with food stamps and I cannot take this.”

Lady: *completely irate* “No! I demand my god-d*** f****** cigarettes, you f****** c***!”

(Knowing this is my last day, I look at her completely stone faced and snap the card in half.)

Me: “You need to leave. Now.”

(She later came back that day with a police officer, claiming that we stole from her. My manager took the officer into the room, explained the situation, and showed him both the returned product and the snapped card. She was arrested for food stamp fraud.)

Manager: “You can go home early today. When you’re at college, do something not to end up here.”

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Fighting Sleep And The Law

| Australia | Bad Behavior

(I work in service at a supermarket. This is one of my first customers on a busy Saturday morning:)

Me: “Hey. How you going?”

Customer: “Why do you look like that?”

Me: “I’m tired…”

Customer: “WELL, WHAT DO YOU EXPECT IF YOU GO OUT CLUBBING AND DRINKING ALL NIGHT! IT’S YOUR OWN FAULT.”

Me: “Uhmm, I was home studying last night…”

Customer: “Sure you were; what are you even studying?”

Me: “Law.”

Customer: “Oh. Well, just to let you know, when you graduate, don’t get your hopes up that you’re going to get a job as soon as you finish, because believe me, someone will always do the exact same job you can for cheaper and better!”

Me: “…”

(He continued ranting about how I needed to drop my expectations about my future workforce until he finally paid and I gave him his receipt.)

Has Ground-Zero Excuse To Behave That Way

| New York City, NY, USA | Bad Behavior

(This takes place in 2001. I’m a bill collector for a clothing store. After the 9/11 attacks, we stop calling New York and other affected areas for a few weeks. It is now early October:)

Me: “Hi, this is [My Name] calling from [Company]. May I speak to [Customer], please?”

Customer: “Yes, this is [Customer], but I can’t talk right now. My roommate is missing in the WTC attack.”

Me: “Oh, I’m sorry to hear that! I’ll try back later.”

(One week later:)

Me: “Hi, this is [My Name] calling from [Company]. May I speak to [Customer], please?”

Unidentified Female: “Oh, that’s my roommate! She’s missing in the WTC attack.”

(There was a website with a list of missing/deceased people in the attacked areas and luckily she wasn’t on it. She was fine when I spoke to her in early October, but the next week she was missing due to the September attacks. This was the most reprehensible way someone had tried to dodge my collection call.)

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