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Category: Bad Behavior

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They’ve Been Spoon-Fed Their Whole Life

| IN, USA | Bad Behavior, Food & Drink, Health & Body

(Our ice cream shop mixes all of its 36 flavors ourselves in the back of the store, some of which are unique to the very small franchise, so we offer small taster spoons of flavors to customers so they can decide on their flavor.)

Me: “What can I get for you today, sir?”

Customer: “Can I taste your chocolate peanut butter brownie?”

Me: “Sure thing!”

(I reach into the pint container of clean taster spoons on the inside of my service window and grab a spoon to serve the customer his taste. The customer puts the spoon in his mouth and eats the ice cream.)

Customer: “I’ll just have a small chocolate.”

(I went to scoop his ice cream. While I was doing that, he opened the CLOSED service window, reached inside and deposited his USED spoon in the pint container of CLEAN spoons we use to serve all the customers. There was a little trashcan right outside the window just for this purpose. I stopped what I was doing and just stared incredulously at the customer. After serving him I ended up throwing the entire pint container of spoons away – obviously.)

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A Blessing In Disguise

| ID, USA | Bad Behavior, Religion

(I’m stocking bags of cookies, and a customer comes up to me.)

Me: “Hello, how are you doing?”

Customer: “I am so blessed, thank you. Can I ask you a question?”

Me: “What’s that?”

Customer: “Do you ever think, when you’re doing your job, about how your company profits from the deprivation of children in third-world countries?”

Me: *thinking* “Um… no, but I’m certainly thinking about it now!”

Customer: “I just want to know.”

Me: “Sir… if you object to our business practices you’ll need to take that up with the corporate office.”

Customer: “But it’s a simple question. Yes or no?”

Me: “Have a nice day, sir.”

(When they start with “I’m blessed,” it never ends well.)

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Not Much Between His Headphones

| MI, USA | Bad Behavior, Liars & Scammers

(Our policy in regards to returns without receipts is that anything over the value of $25 must have store director approval. They must also have an ID input into the system. Every store shares the same system, so when an ID is put in, we must write why and who approved it, same with if the return was denied. A male customer wearing shades walks up with his son who appears to be about six years old.)

Customer: “Hi, I’d like to return this. I need money for groceries.”

(He hands me a beat up box of wireless headphones. I open the box to make sure that everything’s there.)

Me: “Okay, did you have your receipt?”

Customer: “Nope.”

Me: “Okay. Did you pay with a card?”

Customer: “Uh… no.”

Me: “Okay, let me call the store director for approval.” *on the phone with store director* “Hi, I have a customer here who wants to return some headphones without the receipt. It’s priced at $56.”

Store Director: “Get his ID and put it on a gift card.”

Me: “All right, no problem.” *back to customer* “All right, I just need your ID.”

Customer: “Uh… I left it in the car. I’ll be right back.” *he leaves for a second and finds it’s in his pocket* “Oh, I guess I had it.”

(I start typing in his information and I find out he’s returned several items to different stores. He was denied at the last store he tried to return at. So I reach for the phone to call the store director back to inform her when the customer stops me.)

Customer: “Is there something wrong?”

Me: “I’m not sure yet.” *calls store director* “Hey, so, he’s returned several items in the past and the last time he returned something he was denied by Asset Protection.”

Store Director: “Oh, then decline the return. It was most likely stolen.”

Me: “All right, thank you.” *I turn to the customer* “I’m sorry, but due to what the system has informed us, we cannot process this return.”

Customer: “Why not? You already opened the box. You have to!”

Me: “I’m sorry; I had to open the box to make sure that everything was there. The store director has denied the return.”

Customer: “But, you already opened it! I can’t sell this now!”

(After he left, my coworker and I informed our asset protection department of this customer. Turned out, he was on the surveillance camera for stealing those headphones yesterday.)