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Category: Bad Behavior

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Walker Me Through It

| WA, USA | Bad Behavior, Crazy Requests, Popular

Me: “Thank you for calling [Medical Supply]. My name is [My Name]; how can I help you?”

Customer: “Is this the medical supply store?”

Me: “Yes, it is! What can I help you with today?”

Customer: “Do you sell medical supplies?”

Me: “Yes, we do. We have wheelchairs, hospital beds, walkers, and more. Is there anything in particular you were looking for?”

Customer: “I’ve seen other people using them. It is a metal frame that people use to walk around if they are unstable.”

Me: “That would be a walker. We do have those here with or without seats.” *I explain the difference* “Would you like to come in and have a look at them?”

Customer: “No, no. You don’t know what it is and you sound too young. I’ll try somewhere else.”

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Good Parenting Is Trans-parent

| MN, USA | Bad Behavior, Bigotry, Family & Kids, Popular

(I am a female-to-male trans man. I haven’t been on my hormone meds for very long, but most people can’t tell that I was ever female-bodied. I am currently working the register with my unisex name tag on.)

Customer: *glances at my name tag* “That’s not usually a girl’s name.”

Me: “Well, I’m not a girl. That’s [total due], please.”

Customer: *pauses and then begins talking to me very condescendingly* “Listen, sweetheart. I know your type. You act like a tomboy all your life and you think you should play pretend and try to become a boy! Well, you’ll always be a woman, even if you’re a man-ish looking b****. Grow up.”

(I am in tears at this point and silently carry on with the transaction. A little boy who was in line next to her steps away from his mom.)

Boy: “Hey! That’s not very nice. He’s obviously a boy and you should respect that! You can’t be mean to someone just because they’re not like you. You should say you’re sorry.”

(The customer turns red, and the boy’s mom speaks up as well.)

Boy’s Mom: “Hmm, isn’t it sad when a six-year-old is better behaved than a forty-year-old?”

(The customer mumbled an apology and rushed out of the store, leaving her purchases on the counter. I offered the kind little boy and mother a discount on their books, but they declined and offered to buy me a scone from the coffee shop in our store, which I also declined. They stop in frequently now and always say hi!)

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A Surge Of Abuse

| CT, USA | Bad Behavior, Popular, Technology

(We get a call about one of our customer’s network not working on one floor of their place. I am quickly sent over to check on the problem and when I arrive, I find the owner of the company standing there looking quite displeased.)

Me: “Good afternoon! My name is [My Name] from [Company]; I hear you have a bit of a network problem?”

Owner: “Yes. You people installed my network two months ago and it’s broken.”

Me: “Uh oh, let’s see what’s going on!”

(He leads me downstairs to the main network router and modem. Sure enough everything on the main floor is working just fine, but the one running upstairs is showing no connection.)

Owner: “You charge me an arm and a leg, and everything is broken. I knew I should have gone with one of the dozen other companies around. You people just gave me s***ty equipment! You don’t know what you’re doing, do you?”

(I’ve all but tuned him out at this point, but I want to go have a look at the setup upstairs. I wait for a break in his rambling.)

Me: “Sir, can I have a look upstairs?”

Owner: “May as well…”

(He brings me upstairs and within a minute, I see the problem. He begins rambling again about how horrible we are at our jobs, how we just sold him broken equipment, and I stop him.)

Me: “Excuse me, [Owner]?”

Owner: “What?”

Me: “I understand being frustrated at equipment not working and paying a professional to fix your equipment, only to have it break, but please, I don’t appreciate the badmouthing right to my face. I was not employed with the company when your network was set up. Also—” *I flip the switch on the surge protector connected to his network switch to ON* “—you should be all set.”

(We check the computer and, sure enough, his network is working perfectly.)

Me: “Is there anything else I can help you with, [Owner]?”

(He is silent with this face of, “Oh…” and just turns and walks away to his office, closing the door behind him. His business partner peeks his head around the corner.)

Partner: “Really? That was it?”

Me: “Yes, it was.”

Partner: “Well, I’m very sorry to have to apologize for him, but I’m so sorry that he treated you that way. I promise, we’re not all like that here!”

(We shared a laugh and he showed me out. He was an incredibly friendly person. I headed back to my company, and apparently on my drive back, the partner had put a call in telling the owner how good of a job I did. I got a nice bonus for that one.)