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Category: Bad Behavior

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They’re Insecure With Security

| London, England, UK | Bad Behavior

(I’ve just been hired on the Loss Prevention/Security team at an electronics store I regularly frequent. My manager is taking me through my first day’s training. It should be noted that LP has a different staff id badge design to the rest of the employees.)

Manager: “Now the one thing you need to remember, customers tend to behave differently around security personnel.”

Me: “As in they’re more polite? Less demanding?”

Manager: “Not exactly.”

(We’re later walking along an aisle when a customer comes up to us.)

Customer #1: “Excuse me, do you know where…” *she breaks off upon noticing our badges* “Oh, you’re security? Never mind, you can’t help me.”

(A while later my manager is explaining the in-store phone system when another customer approaches us.)

Customer #2: “Hey, can you call someone to tell me where the aisle for [Product #1] is?”

Me: “Sure, it’s just four aisles down that way and to the left.”

Customer #2: “Can you still call someone to show me? An actual store employee I mean? Not you rental security guys?”

(I look bewildered as my manager sighs and summons an employee. Another hour or so later, after I walked around the store a few times, I get stopped again by a couple.)

Customer #3: “Excuse me, we’re looking for [Product #2].”

Customer #4: “Honey, that’s a security guard. He doesn’t know the layout of this place.”

Me: “Uh… yes, I do. [Product #2] is at the end of aisle ten, just over—”

Customer #4: *ignoring me* “Come on, let’s find someone who actually works here proper.”

(They leave. From behind me, my manager stifles a giggle.)

Manager: “That’s what I was referring to about us getting a different treatment.”

(True to form, the entire time I worked there as LP customers would stop me, then walk off when they saw I wasn’t a regular store employee, adamant that apparently the folk whose entire job is to walk the store and know where everything is meant to be couldn’t possibly help them out.)

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Calling Corporate Just After This Call

| MD, USA | Bad Behavior, Technology

(At my store, the manager instituted a policy that if a customer is on their phone, we’re not to wait on them until they finish. A customer comes in, busy making a call on his phone, and per policy, we wait to service them.)

Customer: *after some time, angrily* “Excuse me? I’ve been waiting for five minutes! Is someone going to help me?”

Manager: “Sir, we’d be happy to help you as soon as you finish up with your call.”

Customer: “Are you kidding me? I’m not hanging up my important call for you b****es!”

(The manager walks away. The rest of us don’t dare to go over to him again. After a while, the customer completely loses it.)

Customer: “I can’t believe this terrible customer service! I’m going to call corporate!”

Manager: *handing him a phone* “Here, I already dialed the number.”

(The customer became irate and left the shop. He never did put down his phone.)

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That’s The Stock Response

, | USA | Bad Behavior, Technology

(We have to have customers sign a copyright release form if they print pictures that they do not own the rights to, such as an image of a celebrity they found off of Google. It makes sure we’re not the ones liable for printing it. A man made a poster of a foreign prince and I attach to the poster the form to sign. A customer comes up to the counter about an hour later and my coworker is assisting him. It’s the man with the poster.)

Coworker: “Sorry, sir, do you own the rights to this photo?”

Customer: “It’s a stock photo I found on Google! What the h*** are you talking about?!”

Coworker: “Well, if you found it on Google, it is copyrighted and we need you to sign this form.”

Customer: “It’s a stock photo! Of course I don’t own the rights!”

Coworker: “Yep, and we need you to sign this release form so you can have the photo.”

Customer: “You’re so stupid! You’re stupid! It’s a stock photo! Off Google! I have every right to have it!”

Coworker: “Yep, you can have it. We just need you to sign the form.”

Customer: *as he’s storming off* “You’re stupid! You’re so stupid! I can’t believe this bulls***! You’re so stupid! Stupid!”

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Avocano-no

| CO, USA | Bad Behavior, Food & Drink

(A woman comes into the restaurant I work in and orders a salad during a dinner rush. It takes longer than normal to make, but not an obscene amount of time.)

Me: “Here you go, [Customer]!”

(She looks at the salad.)

Customer: “Why does this have avocado on it? I’ve been a customer of this place since it started and this salad has never had avocado on it. I’m allergic to avocado. I can’t eat this!”

Me: “Oh, my gosh, I’m so sorry! I can remake this for you, if you want?”

Customer: “No, I don’t have time. Just pull it off the top.”

(I do as she asks, and she storms out. I’m shaking, and I don’t notice my manager coming out from the office.)

Manager: “What was that about?”

Me: “She ordered [Salad] and she said it’s never had avocado on it before.”

Manager: “That’s BS. I’ve worked at this restaurant since the beginning, and that salad has always had avocado on it.”

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She Got Sick Of Him

CA, USA | Bad Behavior, Food & Drink

Manager: “We had a guy vomiting in the lounge. He’s headed to you and asking for a refund.”

(Dude stumbles up, clearly drunk.)

Dude: “I got sick and they’re making me leave.”

Me: “Have you been drinking?”

Dude: “Yeah, of course.” *our event does not serve alcohol*

Me: “Then I can’t give you a refund.”

Dude: “Why?”

Me: “Because you came into our event drunk and puked all over our lounge.”

Dude: “Yeah, but I want to see the show.”

Me: “Well, you came in here drunk and laid a pile of puke inside.”

Dude: “I’ll just wait ten minutes, and then I’ll feel better.”

Me: “I still can’t put you in the show.”

Dude: “Why not?”

Me: “Because you are a liability. You may knock someone over, break something, or throw up again.”

Dude: “Ah, yeah, okay. I’ll come back in ten minutes.”

(The dude and his girlfriend go outside. A few minutes later the dude’s girl comes back.)

Dude’s Girl: “Can I still go to the show?”

(We let her in, and she walked out holding ANOTHER guy’s hand and cuddled out front with him for about an hour.)

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