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Category: Bad Behavior

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Won’t Even Try To Un-butter You Up

| Santa Monica, CA, USA | At The Checkout, Bad Behavior, Holidays, Movies & TV

(I’m working concessions on Christmas Day and due to the release of about four new movies, we have four registers open with long lines on all of them. A woman and her daughter come up to my register.)

Me: “Hi. What can I get for you?”

Guest #1: *not looking at me and rambling rudely* “[Candy] and two water bottles.”

Me: *handing her what she ordered* “Here you go. Anything else?”

Guest #1: “No!”

Me: “Okay. So, [Candy] and two water bottles… Your total will be $12.27.”

Guest #1: *throws credit card on counter* “Here!”

Me: “Okay. Here’s your receipt. Enjoy your movie!”

(Guest #1 moves over to the side without taking her receipt and I start processing Guest #2’s order.)

Guest #2: “Hi! I’ll have a small popcorn and a sm–”

Guest #1: “Unbuttered popcorn!”

Guest #2: “–small diet [Soda].”

Me: *thinking the two guests are together and handing Guest #2 his order* “Okay. Your total is $11.23*

(I notice Guest #1 didn’t leave with the other guest and put it all together.)

Me: “Hi. Did you want a small popcorn?”

Guest #1: “ARE YOU SERIOUS?! I’VE BEEN WAITING FOR IT THIS WHOLE TIME!”

Me: “Well, I didn’t charge you for a popcorn. I can show you the receipt right here. If you want one I’m going to have to charge you for it.”

Guest #1: “THIS IS BULL-S***! I SHOULD BE GETTING THIS FOR FREE BECAUSE THIS IS YOUR FAULT! IF YOU DIDN’T HAVE SUCH A LONG LINE, I WOULD BE COMPLAINING TO YOUR MANAGER SO I GET A FREE POPCORN! THIS IS HORRIBLE CUSTOMER SERVICE! HERE!” *throwing her card at me*

Me: *bringing popcorn and swiping card dramatically* “That’ll be $6.09. Enjoy!”

Coworker: “D***… What a b****.”

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Coming From Bad Stock

| Christchurch, New Zealand | Bad Behavior, Holidays

(A woman comes in with a sale catalogue that ended two days ago and asks for an extremely popular item we only get in at Christmas, Easter, and Father’s Day, and only stock a limited amount of. We obviously are completely sold out of it country wide. It also states in the now-finished catalogue in her hand ‘store stock only!’ When informed that we do not have them (I didn’t even bother pointing out the ended sale at that point) she demands a rain check and when told “sorry, we can’t do a rain check on that item,” becomes enraged and starts bleating on about legislation and that under this act we have to do a rain check. Then comes the inevitable demand for the manager, who happened to be looking up a part beside me.)

Manager: *politely* “That would be me. First of all, if you want to argue legislation you may want the correct act. Secondly, that item is store stock only. When it’s gone, it’s gone. We can’t order it in. We get sent it the next time head office decides to put it on sale which will be Easter. And thirdly, even if I could order it in, that sale ended on the 22nd. It is now the 24th so it is now back up to full price at $69.99.”

Woman: *glaring* “Well, this is completely f****** pointless!” *stalks toward the door*

Manager: *calling after her* “Yes, it is. Enjoy the rest of your day and have a very merry Christmas!”

(His customer and I could only look at each other and laugh.)

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She Prefers A Male For Her Mail

| TX, USA | Bad Behavior, Holidays

(I have worked at another location for many years, but am on my first day at this particular location, a notoriously rich part of town. It is Christmas and we are loaded down with customers. The other workers are taking addresses and boxing things up. I am helping other customers but not using the machines to process orders. An older and very well-dressed lady comes in and stands at the end of the counter. I go and ask:)

Me: “Good afternoon; can I help you with something?”

(She looks down her nose at me, literally, and says:)

Lady: “Who are you?”

Me: “I am helping these guys for Christmas. As you can see, they are very busy; is there something I can help you with?”

Lady: “Where are you from?”

Me: “From [Another Part of the City]. I worked down there at the sister store to this. Is there something you need?”

Lady: “I prefer the gentlemen to help me.”

(There are probably six people in each line and the “gentlemen” are swamped. There are packages to be wrapped, and boxes and packing labels everywhere.)

Me: “They are so busy they won’t be able to get to you for quite a few minutes; are you sure I can’t do anything for you?”

Lady: “I prefer the gentlemen to help me.”

(All this happens while I am going back and forth moving boxes, and the mail carriers have just come in for the PO boxes we have. There’s a ton, plus more boxes to go into the mail room. The woman is in the way; there is only so much room here. She is obviously irritated at being asked, by the not so refined USPS guy, to “Move it, lady.” She forces her way down the counter and is in the way of just about every person in the shop.)

Lady: “Ahem!”

(No one notices her. I come back around again, now going to do the mail, putting it in all the PO boxes, and putting in notices if they have packages to be picked up.)

Me: “Ma’am, are you SURE I can’t do anything for you?”

Lady: “I prefer the GENTLEMEN to help me.”

Me: “Okay.”

(I do finally get a chance to tell the guys that she is waiting for them, which at this point they are acutely aware, but she’s always a bit nasty so they let her wait a bit more. The store quiets down at last and I am still in the mail room.)

Lady: *to the gentlemen* “Well, FINALLY! I know you were busy but you saw me here minutes ago and you should’ve asked me what I wanted!”

Guy: “I’m so sorry, but these Christmas rushes, you get into a groove and you can’t stop. [My Name] could’ve helped you; she’s from the other store.”

Lady: “I prefer you gentlemen helping me.”

Guy: “Yes, ma’am, what can I do for you today?”

Lady: “Please check my mail.”

(We all look at each other.)

Me: *in the mail room about eight feet away**snort*

Guy: “Hey, [My Name], Does Mrs. [Lady] have any mail?”

Me: “No!”

Guy: “There ya go”

Lady: “Well, I never!” *she turns and glares at me and stomps out*

Us: “Oh, my god! What a horrid woman!”

(She came back in almost daily, of course, to check her mail and do little business. I never waited on her or even acknowledged her presence again. But she did bring in a tin of cookies, for “Everyone.”)

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Not A ‘Good Morning’ Person

| Norfolk, England, UK | Bad Behavior, Language & Words

(I am working on reception, doing 11-hour shifts to cover the Christmas break.)

Me: “Hello!”

Customer: “Good morning.”

(He hands me his membership cards.)

Me: “Are these for the gym?”

(We are a leisure centre so we have other facilities in the building, plus I don’t recognise him. We are a small centre and have our regulars.)

Customer: “Yes! And I am still waiting for you to say ‘Good Morning’ back!”

(He just glared at me and made me feel like a piece of crap. Out of nervousness, I laughed, then swiped his card, said ‘good morning,’ and took his debit card payment. He snatched the card out of my hand, grunted, and went off to the gym. I mouthed at my colleague who was standing behind him ‘what a dick!’ which made me feel better. No need for people to be like that.)

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Taking Out The Trashy Customers

| NC, USA | Bad Behavior, Holidays

(Holiday season has just ended; the year is coming to a close. Most of our customers are in the process of returning unwanted Christmas gifts. I’ve been running around the store all day helping in every department while also trying to put out my new stock. I get called to the registers to help with the line when a woman, her mother, and her son all come to my register and mention that they are returning a trashcan because it requires specific bags and they cost too much. The trashcan comes in a box and they’ve wheeled it in on a shopping cart and left it at one end of the registers. I go to grab the return, but when I begin to lift it, a putrid smell nearly overwhelms me and I turn to the coordinator in charge of customer service.)

Me: “[Coordinator], I think this has been used. It smells awful.”

Coordinator: “Hmm? You sure?” *she sniffs the box and steps back, quickly returning to her own customer* “Just take it back. We can mark it out.”

Me: “What? But it’s used—”

Coordinator: “We have to take it back. We always take everything back.”

(At that point, she was not even looking at me and I could see the customer staring at me. I was also aware that our manager was unavailable at the time. I wrote down the information for the return and processed the transaction without a word. All the while, the customer was talking as if I was some pathetic child who’s easily confused but being such a dear. In the end, the trashcan was returned for over $100 and she used it to buy $130 worth of merchandise. When I finished the transaction, my manager had finally returned to customer service and discovered the trashcan. I watched the customer run out the door with her purchases while my manager pulled the trashcan out of its box. It wasn’t just used, but full of trash. He was furious and had to dispose of it. I spent the rest of the day sick.)

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