icon_badbehavior

Category: Bad Behavior

Refunder Blunder, Part 19

| TN, USA | At The Checkout, Bad Behavior, Popular

(I am a manager covering the returns counter associate’s break and have been dealing with a crazy line. My next customer walks up and hands me her receipt. I smile.)

Me: “How can I help you?”

Customer: *points to shorts she is wearing* “I want to return these.”

Me: “All right, would you like to do an exchange and change in our fitting room? You do not have to get the same shorts if you do not want to.”

Customer: “I want a refund.”

(We go back and forth and I repeatedly state that’s what we would be doing but I need the product.)

Customer: “Why?”

Me: “We ship the defective product back. I need the shorts.”

Customer: “Oh, my mom can just sew this piece back on; I just want my money back.”

Me: “I need the product.”

Customer: “Why?!”

(By this point we had gone backs and forth again and I motioned from her shorts to behind the desk.)

Me: “I need the shorts to give you a refund, you can buy gym shorts, a skirt, a towel- anything to cover you up to leave the store but without the product I can’t do the return.”

Customer: “Well, that’s bull-s***. Just give me my money back.”

Me: “I already explained to you that without the shorts on this counter I can’t give you a refund.”

Customer: “THEY ARE RIGHT HERE. I want to speak with a manager.”

(I don’t normally pull the card, but I showed my badge and tags and told her I was the manager. I proceeded to call an assistant manager up who was as baffled as I was and told the girl she would need to give us the shorts to get a refund. She never understood and left cursing and shouting about how she would tell everyone not to shop at our store because of this.)

Next Customer: *hands me his receipt and item* “I’d like to return this, and don’t worry; you can keep the item.”

Related:
Refunder Blunder, Part 18
Refunder Blunder, Part 17
Refunder Blunder, Part 16

Gives New Meaning To Distressed Jeans

| TX, USA | Bad Behavior, Family & Kids

(A customer is looking around with her toddler in the front buggy.)

Customer: *taps my shoulder and holds up a pair of jeans* “Excuse me, but do you know if you have these pants in a size 12?”

(I can see clearly on the protruding tag that the jeans she’s holding are the size she just asked for.)

Me: “Actually, ma’am, it seems you’ve got what you’re looking for right there!”

(I smile and think she’s about to laugh with me about it, but her expression turns sour and she throws the pants. They hit me square in the face, and all I can do is stare at her, speechless.)

Customer: “Next time don’t bother answering me if all you’re gonna do is embarrass me in front of my child!”

(She stomps away with her buggy before I can gather myself.)

Me: *to the pants in my hands* “…Sorry?”

No Sugar-Coating That Attitude

| Saskatoon, SK, Canada | At The Checkout, Bad Behavior, Food & Drink

(I work at an international coffee shop, and I get a lot of customers that are used to a certain Canadian coffee chain.)

Customer: “I’ll just have a medium double-double.”

Me: “Sure! The cream and sugar are actually just behind you, sir, so I’ll just leave lots of room in the coffee cup and you can add as much as you like.”

Customer: “You mean I have to do your job for you?!”