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Category: Bad Behavior

First Available Opportunity To Complain

| San Diego, CA, USA | Bad Behavior, Time

(I am a hostess at a very popular restaurant. It’s a Saturday night during dinner hour and since we don’t take reservations the wait time can be extremely long. This particular night has been hard because the wait time we gave the guest is about 30 off (we base wait time on how long it usually takes to eat a 3 course meal and tonight everyone is “camping”). This irate woman storms up to the desk to see what’s taking so long and since I am the head of the desk my coworker asks for my help.)

Woman: “Where is our table?! I’ve seen people being seated who came in after me.”

Me: “I’m so sorry about the long wait. May I have your name, please?”

(She gives me her name and I notice that she has requested outside seating only.)

Me: “It seemed that you asked for outside seating. The people who came in after you requested first available or inside only. It looks like there are a number of tables on their check outside so it shouldn’t be too much longer. I’m sorry about the delay.”

Woman: “This is ridiculous! If people are being seated inside first you should know to put me inside!”

Me: “Ma’am, you specifically asked for outside. If I assumed that everyone wanted first available then I would have a lot of angry guests. I’m sorry about the wait but you’re the next—”

Woman: “Don’t talk down to me! I was a host for 14 years. I know what I’m talking about. You clearly don’t know how to do your job!”

(She storms off to her husband and continues to glare at me.)

Coworker: “What was that about?”

Me: “People are insane…”

Think Before You Speak About What You’re Thinking

| PA, USA | Bad Behavior, Bizarre

(I work at a store in a mall, and I’m commonly stationed right at the store’s entrance so that I can greet customers, give samples, and tell them about ongoing sales. A male customer walks in.)

Me: “Hello, sir, would you like to try a sample of our [new flavor]?”

Customer: *seemingly saying his thoughts aloud while looking right at me* “She’s pretty…”

Me: “…Please let me know if you need assistance.”

Customer: “I wonder if she has a boyfriend…”

Me: *smiles uncomfortably*

Customer: “Maybe I should ask her…”

(I edge toward the back room of the store, pretending I need to straighten some merchandise.)

Wasn’t The Number One Problem At The Old Place

| Eugene, OR, USA | Bad Behavior, Family & Kids, Food & Drink, Health & Body

(I recently switched from one big office supply chain store to another. Today is my first real day alone in the print center. A mother and her two kids come in near the end of my shift to make copies. I am working on another job behind the counter and everything is going smoothly until I hear her start whispering in a panicked tone.)

Customer: “Put that away! You can’t just do that wherever!” *pause* “What?!”

(At this point I’m curious and look up and see nothing wrong at first, but then I notice the giant wet spot on the carpet. Her four-year-old has just decided it would be fun to whip it out and pee all over the cart, his sister, and my self serve copy area’s floor.)

Customer: “Oh, he was just having some fun, but you should probably clean it up yourself since you are paid to deal with this kind of stuff, and I’m in a huge hurry.”

Me: “What?!”

Customer: *leaves, but not before buying her son every candy bar at the checkout*

Me: *radio* “Hey, Boss, so this just happened…”

Boss: “Are you serious?!”

Me: “Yep. What’s the protocol with this kind of stuff? This never happened to me at [Old Office Supply Store].”

Boss: “Well, welcome to [New Company], where s*** gets weird. Grab some disinfectant and a towel.”

Me: “S***.”