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Category: Bad Behavior

Has A Pen-chant For Stabbing Motions

| Perth, WA, Australia | At The Checkout, Bad Behavior, Bizarre

(I’m a salesperson in the photography and IT industries. I like to ask questions to make sure I can recommend the right solution. It saves a lot of time for both me and the client and ensures that there are no nasty surprises later on. A man has asked me to provide some advice for a new computer & accessories for his wife.)

Customer: “Here’s a list of all the things my wife wants. Can you do all this?”

Me: “I’m sure we can help, sir. Let me look over the list and ask you a few questions to make sure I’ve covered everything”

(I review the list, which seems straight-forward, and ask a few questions to clarify the requirements. Things are progressing smoothly until we reach the installation part of the checklist.)

Customer: “So can you come out and set it all up?”

Me: “One of our technicians will be able to do that for you, sir, but please be aware that we charge $150/hour for this service.”

Customer: “I don’t care about the price, I just want to know if YOU can do it or not.”

Me: “Well, I personally can’t but one of our techs will definitely be able to provide that service.”

Customer: “What? I didn’t ask if YOU could do it.”

Me: “Sorry, I misunderstood what you meant, but yes, one of our techs can do the install.”

Customer: “I meant YOU as in the company, not YOU as an individual. You DO represent the company, don’t you?”

(During this conversation the client has been gesturing towards my face while holding a biro, emphasising his words with a stabbing motion. He is only standing 1m away from me so the pen is very close to my face.)

Me: “Sir, can you please stop pointing your pen at my face?”

Customer: “What? Don’t be silly. I’m NOT pointing it at you; I’m just talking!”

(He makes a stabbing motion at my face while saying this.)

Me: “Please stop stabbing your pen at me. I don’t like it.”

Customer: “What? Never mind, this is obviously too hard. Don’t worry about it. I’m going elsewhere!”

(I try to clear up the misunderstanding but he has gotten so worked up that he just storms off, muttering under his breath. Another customer, who is a regular, has seen and heard the whole exchange.)

Regular Customer: “I thought you were very polite! I was impressed that you were calm throughout that conversation.”

Me: “Thanks, [Regular Customer]. I appreciate that.”

Regular Customer: “What was his problem, exactly? Strange man.”

Me: “Who knows? Maybe he just doesn’t like being told not to do something.”

H2-Woah, Part 2

| Hamilton, ON, Canada | Bad Behavior, Bizarre, Food & Drink, Technology

Customer: “Where is your cooler?”

Me: “Cooler?”

Customer: “Vending machine.”

Me: We don’t have a vending machine, but if you need some water, I can get you a glass of water.”

Customer: “You can go to Hell.”

Related
H2-Woah

A-Parent Lack Of A Parent

| USA | Bad Behavior, Family & Kids

(I work the gate at an indoor play-gym. While I do keep an eye on everyone, I am not there to watch people’s kids for them. A couple with two young kids come in, and they force the gate open.)

Customer #1: “Make sure my son doesn’t leave.”

(As I can’t leave the gate, I figure they’ll be back in a minute. Thirty seconds later, a small boy about four years old run over to the gate and tries getting through.)

Me: “Hey, why don’t you stay in here?”

Boy: “I want my mommy!”

Me: “You can’t be out there by yourself, okay?”

(The boy starts screaming and trying to hit me now. An older woman comes over to try and help.)

Customer #2: “Here, sweetie, why don’t you sit here and wait for your parents!”

Boy: “NO! I’ll kill you! I’ll kill you! I don’t wanna wait!”

Customer #2: “What’s wrong? Did you get hurt?”

Boy: “I WANT MY MOMMY! I’LL KILL YOU!”

(At this point I’m scared he’ll hurt the woman, as he’s kicking madly at her. I call down a police officer to help.)

Boy: “I WANT OUT! I DON’T WANNA WAIT!”

Me: “You need to stay here for now, okay?”

(The boy gets up and tries pulling the gate open. I stop him, as I don’t want the gate to break or for him to get hurt. He turns at me and hits me. It wasn’t hard, but it did stun me.)

Boy: “LEAVE ME ALONE! I’LL KILL YOU!”

Customer #2: “Sweetie, just stay here for a minute! Just calm down!”

Boy: “NO! I DON’T WANNA WAIT! LET ME OUT!”

(The police officer comes over to the gate and looks down at the boy.)

Officer: “Here, I’ll help you find your parents.”

(I open the gate, and the boy takes off running. The officer goes after him. The play-gym was calmer after that. Later in the day, the officer comes down to check on me.)

Officer: “Everything okay down here?”

Me: “Yeah. Did you find that one kid’s parents?”

Officer: “Yeah. They were out on the go-karts; I had to yell at them to get them off. They didn’t understand why they were in trouble, or why their kid was crying.”