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Category: Bad Behavior

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He Has A Computer Bug Up His A**

| Inland Empire, CA, USA | Bad Behavior, Crazy Requests, Popular, Technology, Wild & Unruly

Customer: *slams two broken laptops on counter* “Fix ’em.”

Me: “Um. Okay. What’s wrong with them?”

Customer: “I don’t know; that’s your job, not mine.”

Me: “Sure thing. Do you happen to have a warranty on these by chance?”

Customer: “I don’t know. Why?”

(At this point, I’m plugging both laptops into the wall under my desk via the chargers the customer has supplied, so I can attempt to boot them up.)

Me: “Well, these appear to be a little bit older. If they are out of warranty, we can work with you on services for rep—”

(The customer begins yanking on the power chords, which are now plugged in under the counter. The “bricks” on the chargers are swinging very close to my face. He yanks hard enough to free both chargers from the wall, and they come inches from smacking me in the face hard.)

Me: “Excuse me, sir, was that necessary?”

Customer: “I’m not paying you to fix my s***, you a**-hole! Fix it or I’m throwing them at you!”

(At this point, management has come over to the counter and asked the customer to leave. He looks right at me.)

Customer: “You want to go outside, buddy?”

Me: “Sir, are you serious?”

(The customer is escorted to the front of the door, detained by loss prevention, and the police are called. The manager comes up to me afterwards.)

Manager: “Did he come in like that? What just happened?”

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This Is My Final (Sale) Warning

| KY, USA | Bad Behavior, Crazy Requests, Popular

(I work in a chain store that is going out of business and all contents of the store are being liquidated. Because of this, there are large signs posted around the store saying ‘All Sales Final.’ You can probably guess what happens.)

Customer: “I bought these lamps yesterday and they just don’t go in my living room. I need to return them.”

Me: “I’m sorry, ma’am, all sales are final.”

Customer: “What? I looked yesterday and didn’t see anything about it. Where are the signs?”

Me: “There are one by each register, one as you come in the door, three hanging from the ceiling, and it’s printed on your receipt.”

Customer: “Why didn’t someone point them out to me? This is ridiculous. I need to return them. They were expensive and I can’t use them!”

Me: “I’m sorry, ma’am, but I can’t take them back.”

Customer: “You should have better signs. How do you expect people to see them?”

Me: “I’m sorry you feel that way but there is nothing I can do.”

(The customer continues to rant for a few minutes while I keep repeating I can’t do anything. Finally she grabs her lamps and flounces out of the store, saving her worst threat for last.)

Customer: “I’m never shopping here again!”

Coworker: *to me* “We’re closing. Is that supposed to be a threat?”

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Take The Money Or Bust

| Cornelius, OR, USA | Bad Behavior, Health & Body

(I work at a well known retail store as a cashier. I basically have a little box I stand in with one opening to step inside. I happen to be 4’11” with large breasts. And unfortunately this happens far too often.)

Me: “All right, your total is [total].”

(Older male customer pulls out his cash and hands it to me. But not to my open hand or place it on the counter. They try and hand the money to my breasts. I have to press myself back against the counter to try and get far enough away, but they usually move forward and follow me. After I take the money and the customer leaves one of my male coworkers comes up to me, shaking his head.)

Me: *shrugs* “I mean, I know the ‘girls’ are amazing and talented but I don’t think they can grab money on their own. They’re not THAT good.”

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Cooking Up Some Trouble

| CA, USA | Bad Behavior, Popular, Time

(Five minutes to closing, a woman and her grand-daughter come to the door. What kind of person takes their five-year-old grand-daughter to dinner at nearly 11 at night?)

Customer: “I demand you serve me. It’s not closing time.”

(It is10:55. We close at 11:00.)

Me: *hiding a mental sigh* “Certainly. This way, ma’am.”

(Everything has been cleaned by then: the grill, the counters, the tables, everything. This woman orders things that causes us to re-clean everything. All of us, especially the cook, are livid. They spend about an hour eating.)

Customer: “I need to complain about my steak. I demand that the cook remake it.”

Me: “Yes, ma’am.”

(They finally left at about 12:30. When I was cleaning her table, I noticed she had left her car keys. Right after she walked out, we had locked the door. When she came back to the door yelling that she had forgotten her car keys, we all acted like we could not hear her. She had to take a taxi home. I suppose she never was taught about the cardinal rule of not pissing off the wait-staff or cooks.)

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The Dining Table Is Where Food Goes In, Not Out

| IL, USA | Bad Behavior, Crazy Requests, Family & Kids, Health & Body, Popular

(I have a large group, 20 or so people. They are regulars and pleasant customers, so I am happy to be serving them throughout the evening. They stay for two hours in our dining room, no big deal; they are spending money, having a good time, and they are the only people in the dining hall. Everyone else is in the bar dining room. Most of the group has left, except a woman, her husband, and their probably one-year-old child, being breast-fed. I have no problems with her breast-feeding, no one is offended, no one is there to be offended and she has a blanket over herself, but then the woman proceeds to change her child in the dining room on the table.)

Me: “Ma’am, I’m sorry, I don’t mean to be rude, and it has been a real pleasure serving you all tonight, but do you mind if I ask that you change your baby in the restroom where we provide a baby changing station. If you’re uncomfortable, we do have sanitation wipes for the station?”

Customer: “Excuse me?! I do mind! My child needs to be changed now. No one else is in this room. Am I disturbing other customers?”

Me: “Again, not to be rude, and I understand that you’re just trying to take care of your child. I’m not personally offended, and no one has complained, but keep in mind we serve food to people on these tables, and it’s just not sanitary.”

Customer: “You’re being very judgmental about this. It’s just a baby. No one else has complained, and I have a mat down. I don’t see why you’re having such a problem with this.”

Me: “I understand where you’re coming from, but again, this isn’t about complaints. It’s about sanitation. If you could please, from now on, make use of the changing station in the women’s restroom, I and management would be grateful.”

(At this point she has almost finished changing her baby, and management supports me in my request for a sanitary dining table.)

Customer: “I’ve done this countless times here. We’re regulars, and no one ever complains. I don’t appreciate you causing a scene.”

(There are no other customers in the dining room. They are all in the bar room. No scene was caused. No one even looked.)

Me: “I’m not trying to cause problems. I’m just making a request that, to help keep this place clean, you use the resources we provide to change diapers.”

Customer: “This is ridiculous. We’re leaving. I don’t even want to leave you a tip. You’re just a mean girl who hates children. You probably don’t have any children at home.”

(The guest paid and leaves. There was no tip, which I understood. It didn’t bother me that much because there was a disagreement and sometimes that happens. What bothered me is that she left the dirty diaper on the table, not even wrapped up.)

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