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Category: Bad Behavior

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Don’t Question The Questions

| Norfolk, England, UK | Bad Behavior, Liars & Scammers, Popular, Rude & Risque

(We have to ensure a customer is who they say they are by asking them some security questions. Many customers get angry at this, but it’s the law. I get a call from an old man who gives me the account number.)

Me: “Okay, sir, I need you to confirm your name.”

Customer: *confirms name*

Me: “Wonderful. What is your date of birth?”

Customer: “None of your bloody business.”

Me: “I’m sorry, sir, but I have to ask you some security questions to ensure you are who you say you are.”

Customer: “Are you new? You seem really unsure of yourself and I don’t think you know what you’re doing.”

Me: “How long I have worked here is irrelevant. You must answer these security questions. It has been the law for some time now. If you do not answer these questions I cannot discuss your policy with you.”

Customer: “That’s the stupidest thing I’ve ever heard!” *hangs up*

(A few hours go by and I think nothing of it. Then my manager comes up to me looking very upset. Apparently the customer called and made a complaint and said I asked him lots of inappropriate questions including what his wife’s bra size was! I assure that I said no such thing and my manager goes off and listens to the call. I am then invited in with her into one of our training rooms when she calls the customer so I can listen in.)

Manager: “Hello, Mr. [Customer]. My name is [Manager]. I am the manager. I have looked at your complaint. I have listened to the call and I think you may have misunderstood my colleague. She did not ask for your wife’s bra size and she was following the data protection act as she has been instructed to do as is both the law and our company policy.”

Customer: “So, you’re saying that because you didn’t hear her ask those horrible, personal questions about my wife’s breasts on that recording of yours that it didn’t happen?!”

Manager: “…Yes. That’s exactly what I’m saying, sir.”

(The customer hung up.)

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They’re As Cold As Icee

| Oklahoma City, OK, USA | Bad Behavior, Food & Drink

(The movie theater I work at has a self-serve soda and ICEE machine. We sell separate cups for ICEEs and sodas for inventory reasons. They cost the same, but the ICEE cups are slightly smaller. The lobby is almost empty. My coworker, who is the ticket taker, sees a couple in their mid-thirties filling up their soda cup with an ICEE.)

Coworker: “Hey guys I’m sorry, but you can only put soda in that cup. We have separate ICEE cups.”

Guest: “Um… EXCUSE ME?”

Coworker: “The large ICEE cup costs the same as the large soda cup. I can just switch it out for you real quick.”

Guest: “I’M PAYING YOU, AREN’T I? I’m just saying we should do whatever we want.”

(Guests proceed to dump out their ICEEs all over the floor, fill up their cups again, and then dump *that* all over the floor and storm to their theater.)

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Flight Plight

| Houston, TX, USA | Bad Behavior, Popular, Tourists/Travel

(A group of passengers whose flight has been delayed, causing them to miss connections, is waiting for a ticket agent to reschedule them to their destinations. Passenger #1 is a middle aged woman who has been complaining and berating the ticket agent.)

Passenger #1: “I can’t believe you can’t get me on an earlier flight! I have been traveling since ten this morning trying to get home to see my family! Do you have any idea how hard this is for me?!”

Passenger #2: *a teenage girl who up till now has been waiting quietly* “Lady, I don’t want to hear any more of your complaining. I’ve been traveling since five this morning Paris time, and I’m too tired to figure out the time difference. My luggage was lost at O’Hare, and I haven’t seen my family in a month. Now, I may be just a teenager, but even I know that this is going to go a lot faster for everyone if you just let the nice lady behind the counter do her job!”

Passenger #1: *shuts up*