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Category: Bad Behavior

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Retail Makes You Unbreakable

| Kansas City, MO, USA | Bad Behavior, Bizarre, Money

(The video game store in the mall I work at isn’t very big and we usually only have two people working at any given time. Since it is slow I decide to take my lunch break and am sitting in the back room eating when a customer slaps open the door to the backroom that is clearly marked “Employees Only”.)

Customer: “Hey! Can I get some help out here?”

(I’m immediately annoyed that he came in our back room and that he’s asking for help while I’m off the clock, but I figure that if he was desperate enough to do that, the sales floor must have gotten extremely busy while I was eating, and decide that I don’t want to leave my coworker stranded with all those customers. So I offer to help and come out to the sales floor. When I get out there I see that there is actually only one other customer in the store, whom my coworker is busy helping. But still, I manage to keep a smile on as I follow Customer to our video game accessories section.)

Customer: “Yeah, I wanted to know how much this controller is.”

(I point to the clearly marked price on the front of the package.)

Me: “It’s $49.99.”

(The customer points a thumb in the general direction of my coworker.)

Customer: “Yeah, that’s what he said when I asked him.”

Me: “You asked him too?”

Customer: “Yeah, but I didn’t believe him.”

(Losing my patience now.)

Me: “Well, the price on the price tag is the actual price.”

Customer: *disbelievingly* “Okay….”

(I turned around and went right back to the back room and my lunch. The real kicker? The controller he was asking about was a name brand controller which has the prices set by the video game company that makes them, so they are the same price at pretty much every store that sells them!)

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Extra-Extra Rude

| Westford, MA, USA | Bad Behavior, Crazy Requests, Food & Drink

Me: *smiling politely* “Hello, what can I get for you today?”

Woman: “I would like an iced coffee extra-extra.” *normally this is extra sugar, extra cream*

(I ring her up take the money, make the coffee, and start on the next customer.)

Woman: “Um, miss, can you add some more coffee to this?”

Me: “Um, yeah, sure. Sorry about that; I’ll fix it right now.” *I fix it give the coffee back* “Is this better or do you want it darker?”

Woman: “You know if I wanted coffee with my cream and sugar I would have asked for that; now fix it.”

Me: “Sorry, I’ll just make you a new one.”

(The line is just getting longer and longer as I’m dealing with her.)

Me: “Here you go; is that better?”

Woman: “It’ll have to do.”

(I finally get to the next customer in line who is an older woman with her grandkids.)

Me: “Sorry about that; what can I get for you?”

Older Woman: “No need to apologize, dear. I’m sorry you have to deal with people like that.”

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Game, Set, And Matches

| USA | At The Checkout, Bad Behavior, Popular, Underaged

(I work in a store that was recently stung by the local P.D. and failed a decoy operation. The offending employee was fired, fined, given a court date, and charged with a criminal offense. This resulted in a huge crackdown on our ID policy from management. A young woman comes in and asks me for a free pack of matches.)

Me: “Sure, but I’m going to need to see your ID.”

Customer: “What? For matches?”

Me: “Yes, ma’am, it’s considered the same thing as purchasing a lighter.”

Customer: “I don’t have my ID.”

Me: “I can’t give you matches, then. I’m sorry.”

Customer: “I was just in here last week. You don’t remember me?”

Me: “No.”

Customer: “Do you just not have a memory?”

(At this point I’m kind of stricken by her rudeness and general demeanor. She’s obviously getting extremely upset about me not giving her a pack of matches.)

Me: “I see hundreds of people every week, ma’am. I can’t remember every single one of them.”

Customer: “You are very rude! Why are you being so mean to me?”

Me: “How am I being rude? I could lose my job for not asking for ID.”

Customer: “You’re making me feel stupid!”

(At this point her attitude changes completely and she actually begins to cry.)

Customer: “PLEASE just give me the matches! Why are you doing this to me?”

Me: “I can’t. Someone just lost their job and has to go to court because they didn’t ID a customer.”

Customer: “F*** you! I will be speaking to your manager!”

Me: “So you’re going to complain to my manager about me doing my job?”

(She ran out, still crying. She did show up complaining about me to my manager. This resulted in my manager backing me up for doing my job. She thankfully hasn’t returned.)