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Category: Bad Behavior

Ruined His Bucket List

| Burlington, MA, USA | At The Checkout, Bad Behavior, Food & Drink

(I work for a big movie theater company and we are currently having a promotional offer that allows a customer to upgrade their large popcorn bag to a large popcorn bucket with the purchase of either one or two large fountain drinks. My manager likes to keep the buckets on display underneath the large popcorn bags, which sometimes confuses customers into thinking the buckets can be purchased separately, which they cannot. It has been a very busy day and the line for concession is stretching across the lobby. After calling over the next customer, a middle aged man approaches with his friend.)

Customer: “I’ll get a bucket of popcorn and a large bottle of water.”

Me: “I’m sorry, sir, but the bucket can only be purchased with one or two large fountain drinks.”

(The customer is visibly upset.)

Customer: “I just want a bucket of popcorn and a water. Why is that so hard to understand?”

Me: “If you’d really prefer the bucket, you have the option to purchase a large fountain drink and fill it up with water at the drink station. It would only be fifty cents more.”

Customer: “I don’t want a cup of water. I want a bottle of water!”

Me: “Sir, the bucket is a promotional offer and can’t be sold separately.”

Customer: “Fine. Get me the d*** fountain drink.”

(The customer looks over to his friend.)

Customer: “Why does this have to be so difficult?”

(I retrieve a bucket of popcorn and a large fountain drink.)

Me: “There you are, sir. That will be fourteen dollars.”

Customer: “Where’s my bottle of water?”

Me: “Would you like the bottle as well as the cup?”

Customer: “Whatever.”

(I get the bottle of water.)

Me: “That will be nineteen dollars.”

(He paid and took the bucket and the bottle, but left the fountain drink cup, saying he didn’t want it.)

Not Interested In Redemption

| Corner Brook, NL, Canada | At The Checkout, Bad Behavior, Money

(The store I work in gives out $5 coupons when the customer spends $50+ for two weeks, and then the next week they can redeem it. It was the week of redemption.)

Me: “Your total is [over $50].”

Customer: “So I get a coupon.”

Me: “Well, actually this is the redemption period. Do you have a coupon I can redeem?”

Customer: “No, you need to give me one. I spent over $50; I earned one.”

Me: “I’m sorry, we spend two weeks handing them out then a third redeeming them. We don’t hand any more out past the two weeks.”

Customer: “I can see them on your desk! Give me one!”

Me: “We keep those to see how many people are redeeming them. I can’t give you one.”

Customer: “Just give me the f***ing coupon! I earned it.”

(This goes on for a few minutes. It’s a busy season so there’s about 10 people waiting, and since the store is so small, that makes the store pretty full.)

Me: “How about I just give you $5 off instead so you get the discount?”

(She turns to my coworker.)

Customer: “Wow, some f***ing b****es just need to get a hold of their hormones.”

(Coworker says nothing so she leaves. Later I find out she reported me, to which my manager told her I was right.)

Espresso On Expresso

| MO, USA | At The Checkout, Bad Behavior, Food & Drink

(I work for a coffee shop franchise where the goal is to get the customer their drive-thru order in one minute or less, from the time they order at the menu board to handing it out the window.)

Me: “Welcome, what can I get started for you?”

Customer: “Yeah, I just need this drink really fast… Can you just make me a really fast small iced mocha?”

Me: “I sure can. Would you like any extra shots of espresso? It only comes with one.”

Customer: “No, I just need it really fast… Oh, and can I get an extra shot?”

Me: *annoyed because she’s wasting her own time* “Sure thing. I’ll see you at the window.”

Customer: *now at the window* “How much is it?”

(I give her the total, which was something like $4.03. She begins to rummage around in her purse.)

Customer: “I’m sorry. How much was it?”

(I give her the total again.)

Customer: “Oh, okay.” *pulls out her cup-holder of change* “Um, how much was it?”

(I give her the total for the THIRD time.)

Customer: “Awesome!” *hands me $5*

Customer: *as I begin counting her change* “Could you please hurry? I just need my coffee really fast.”

(I am so done at this point. I hand her the drink, which has been sitting next to me for the last 45 seconds because I’ve been waiting on her.)

Customer: “Thanks!” *peels out driving away*

Me: “…Thanks for the tip?”