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Category: Bad Behavior

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All Or Nothing

| Roanoke, VA, USA | Bad Behavior, Liars & Scammers, Money, Popular

(A new general manager started a week ago. There is one customer who will often come to our to use the printing services. He has big orders pulled together, then returns a week later, looks at some of the order, pays for some of it and takes what he wants, leaving the remainder untaken and unpaid. The new general manager sees fit to change this.)

Guy:“I have this order I need done as soon as possible, I’ll return next week to take care of it.”

General Manager: “Certainly; however, we’re going to have to ask that you clear your balance first.”

Guy: “Clear my balance? What the h*** are you talking about?!”

General Manager: “Well, sir, you’ve been using the printing services for quite awhile, and it appears that you’re only picking up parts of your orders, leaving the rest here. Paying for what you want, leaving the rest. That isn’t happening anymore. If you want an order, we’re happy to make it for you, but you’re paying for all of it.”

Guy: “That’s bull-s***! I’ve been coming here for YEARS and no one has ever given me that type of attitude. I demand to speak to your manager!”

General Manager: *smiling* “Sir, I AM the new general manager. As I’ve said, you’ve been coming for YEARS and have left us with several hundred dollars worth of unpaid work, which is loss for us. Your total for all the work yet to be unpaid is $XXX.XX and that will be paid before any further work is completed.”

Guy: “No, forget this. Screw you. This is ridiculous. I’ve been a paying customer for years and you want to treat me this way?! You’ve lost my business!”

(The guy proceeds to storm out of the store. About three hours later, he calls back to further harass the general manager. Among the conversation was this particular line:)

Guy: *on phone* “And I’ll have you know, I was so upset, I had to come home and take two Valium to calm down!”

(That general manager is still, to this day, my hero.)

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Doesn’t Like His Veggies (Questioned)

| USA | Bad Behavior, Family & Kids, Food & Drink, Popular

(One of our most popular sandwiches is our BLT. Our veggies are optional, however, so some people do not get lettuce and tomato on their sandwich. We just normally ask what veggies they would like on their sandwich. A mother and her teenage son walk in and go through the usual ordering process.)

Me: “Any other sandwiches for you guys today?”

Mother: “Nope, we’re good!”

Me: *asking the son* “And veggies on your BLT?”

Son: “…”

Me: “Veggies?”

Son: *rolls eyes and speaks in a very condescending tone* “Well, lettuce and tomatoes, duh! God!”

Me: *stays silent and proceeds to put veggies on his sandwich*

Mother: “CUT THE ATTITUDE, [SON]! She’s not a mind reader! She doesn’t know what the f*** you want!”

(At that point my coworker and I had to hold back our laughter while the son slowly turned red from embarrassment.)

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Their Assumption Has Expired

| ME, USA | Bad Behavior, Bigotry, Popular

(I am the only cashier in front. A customer approaches me.)

Customer: “I think one of the other customers is stealing.”

Me: “Can you describe the person?”

Customer: *immediately shouts* “Obviously it’s the only black guy in the store. You can’t miss him!”

(She goes on to say that he is putting things in his cart and going out back, then all the stuff from the cart is miraculously gone. He works here, getting rid of expired merchandise. The customer screams at my manager when she won’t fire him for stealing from the company.)