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Category: Bad Behavior

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Calling Corporate Just After This Call

| MD, USA | Bad Behavior, Technology

(At my store, the manager instituted a policy that if a customer is on their phone, we’re not to wait on them until they finish. A customer comes in, busy making a call on his phone, and per policy, we wait to service them.)

Customer: *after some time, angrily* “Excuse me? I’ve been waiting for five minutes! Is someone going to help me?”

Manager: “Sir, we’d be happy to help you as soon as you finish up with your call.”

Customer: “Are you kidding me? I’m not hanging up my important call for you b****es!”

(The manager walks away. The rest of us don’t dare to go over to him again. After a while, the customer completely loses it.)

Customer: “I can’t believe this terrible customer service! I’m going to call corporate!”

Manager: *handing him a phone* “Here, I already dialed the number.”

(The customer became irate and left the shop. He never did put down his phone.)

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That’s The Stock Response

, | USA | Bad Behavior, Technology

(We have to have customers sign a copyright release form if they print pictures that they do not own the rights to, such as an image of a celebrity they found off of Google. It makes sure we’re not the ones liable for printing it. A man made a poster of a foreign prince and I attach to the poster the form to sign. A customer comes up to the counter about an hour later and my coworker is assisting him. It’s the man with the poster.)

Coworker: “Sorry, sir, do you own the rights to this photo?”

Customer: “It’s a stock photo I found on Google! What the h*** are you talking about?!”

Coworker: “Well, if you found it on Google, it is copyrighted and we need you to sign this form.”

Customer: “It’s a stock photo! Of course I don’t own the rights!”

Coworker: “Yep, and we need you to sign this release form so you can have the photo.”

Customer: “You’re so stupid! You’re stupid! It’s a stock photo! Off Google! I have every right to have it!”

Coworker: “Yep, you can have it. We just need you to sign the form.”

Customer: *as he’s storming off* “You’re stupid! You’re so stupid! I can’t believe this bulls***! You’re so stupid! Stupid!”

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Avocano-no

| CO, USA | Bad Behavior, Food & Drink

(A woman comes into the restaurant I work in and orders a salad during a dinner rush. It takes longer than normal to make, but not an obscene amount of time.)

Me: “Here you go, [Customer]!”

(She looks at the salad.)

Customer: “Why does this have avocado on it? I’ve been a customer of this place since it started and this salad has never had avocado on it. I’m allergic to avocado. I can’t eat this!”

Me: “Oh, my gosh, I’m so sorry! I can remake this for you, if you want?”

Customer: “No, I don’t have time. Just pull it off the top.”

(I do as she asks, and she storms out. I’m shaking, and I don’t notice my manager coming out from the office.)

Manager: “What was that about?”

Me: “She ordered [Salad] and she said it’s never had avocado on it before.”

Manager: “That’s BS. I’ve worked at this restaurant since the beginning, and that salad has always had avocado on it.”

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She Got Sick Of Him

CA, USA | Bad Behavior, Food & Drink

Manager: “We had a guy vomiting in the lounge. He’s headed to you and asking for a refund.”

(Dude stumbles up, clearly drunk.)

Dude: “I got sick and they’re making me leave.”

Me: “Have you been drinking?”

Dude: “Yeah, of course.” *our event does not serve alcohol*

Me: “Then I can’t give you a refund.”

Dude: “Why?”

Me: “Because you came into our event drunk and puked all over our lounge.”

Dude: “Yeah, but I want to see the show.”

Me: “Well, you came in here drunk and laid a pile of puke inside.”

Dude: “I’ll just wait ten minutes, and then I’ll feel better.”

Me: “I still can’t put you in the show.”

Dude: “Why not?”

Me: “Because you are a liability. You may knock someone over, break something, or throw up again.”

Dude: “Ah, yeah, okay. I’ll come back in ten minutes.”

(The dude and his girlfriend go outside. A few minutes later the dude’s girl comes back.)

Dude’s Girl: “Can I still go to the show?”

(We let her in, and she walked out holding ANOTHER guy’s hand and cuddled out front with him for about an hour.)

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Something Fishy About That Complaint

| FL, USA | Bad Behavior, Crazy Requests, Non-Dialogue, Pets & Animals

I work at a major chain pet store as customer service and a pet care specialist. I love animals and enjoy helping customers get set up with new pets, and I have several customers who come in and specifically ask for me. Unfortunately, a big part of the job is handling returns of pets who are deceased. My job is to replace the pet and advise them on anything that they could do to ensure success in keeping the pet.

In our store, customers fill out satisfaction surveys online that have an optional comment field. The managers post the comments each week. One day, I get called in to the manager’s office. She sternly tells me that there was a serious complaint about me in the surveys. She reads it to me and I turn redder and redder as she reads the long description of how a customer came in to return a bunch of fish that had died and I did not express sympathy for her loss. “Her cold, uncaring attitude and clear disregard for my emotional well-being and satisfaction as a customer make me feel too upset and traumatized to return to your store. I hope that you discipline her and perhaps terminate her as she doesn’t exemplify the love of animals that your store claims to represent.”

I was crying by this point. By the list of fish that the customer had described, I remembered the customers and that the interaction with them hadn’t been unusual at all. I had even said I was sorry to hear that their fish died and I spent 20 minutes with them trying to help them sort out why. They had even thanked me.

Despite my great record and all the compliments about me from other customers, my manager penalized me for the complaint, suggesting that I might consider finding another job if I didn’t care for animals. (She knew that I had everything from fish to reptiles to cats myself, so that was BS.) I had my hours cut and had to go through extra training.

Two months later, my manager came to me and apologized, saying that a customer had come in saying that they felt bad because they put in a joke complaint about an employee and were worried that she had gotten fired. Guess who? The reason they gave my manager: “We were drunk or high or something, and were just upset about the fish. Anyway, we’re sorry. She was actually really nice to us.”

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