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Category: Bad Behavior

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The Router Of All Your Problems

| Germany | Bad Behavior, Popular, Technology

(I get a call from the first support level about a customer who’s complaining about his download speed.)

Me: “Good morning, you’ve reached the DSL diagnostic department of [ISP]. My name is [My Name]. Mr [Caller], I hear your Internet is too slow.”

Caller: “Yeah, that’s right! Way too slow! I pay €40 every month to get 500 MB/s and the only thing I get here is 129 MB/s! Why did they transfer me to you anyway? What can you do?”

Me: “Well, my coworker already did some tests, but I have more tools for a more precise diagnose and more options for fixing your issue, if it’s a line problem.”

Caller: “Hehe, girl power, heh? Didn’t know women get to do so much more than men at [ISP].”

Me: *coldly* “Actually that has more to do with me being second level of support. Now tell me, did you do your speed-test via LAN or WiFi?”

Caller: “WiFi only.”

Me: “Good, and do you have a network cable to try how it is via LAN?”

Caller: “Yes, but it can’t reach my machine.” *condescendingly* “It’s not a laptop; it’s a very expensive iMac. ”

Me: “All right… let me look at your download speed.”

(I proceed to do some tests that show me a stable line with a download speed of 501 MB/s – which means that his problem probably lies with his router or his computer.)

Me: “Mr [Caller], according to my results, your speed is sufficient and even a bit more than promised.”

Caller: “What? You have the NERVE? You—”

Me: “Sir, before you go on – this is what your router gets from our line. I’d take a wild guess and say its wireless module isn’t okay, but a coworker from the device management should take a closer look at your device.”

Caller: “Ah, okay, that makes sense.”

Me: “So, I see you have a [ISP Brand model]; is it on lease?”

Caller: “No. I bought it about a year ago.”

Me: “Great, then it’s still in its 24-month-guarantee—”

Caller: “No, it isn’t. See, I didn’t buy it from you guys; I bought it from some guy on eBay.”

Me: “I don’t know if we’re allowed to diagnose that if it isn’t bought from us.”

Caller: “This is how you serve your customers? Hey, I’ve been with [ISP] for 12 years; I DEMAND SERVICE! You can’t be serious! I pay so much money and now you can’t even fix your own [Brand model]? This is all your fault! I need to speak to your boss, to the CEO, and you’re going to tell him exactly what I said—”

Me: “Sir, let me try and transfer you and see if the coworkers there take it. After that you can talk to whoever you want to.”

(I transfer him.)

Me: “All right, [Coworker], this is a tough case. I think his wireless module isn’t okay. In any case it’ll be nice to take a look at his settings, and probably change a channel or something. There’s one thing, though; he bought his device on eBay and now he’s blaming us for it not working.”

Coworker: “So, he buys it for €5, probably used, from some guy on eBay and now it’s broken… How is this our problem? Transfer him; I’ll explain to him how the world works.”

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Can’t Look After Her Own Litter

| Kapellskär, Sweden | Bad Behavior, Family & Kids, Popular

(I work in an outlet store. I am on my tenth hour of my fourteen-hour-long shift. So far the day has mostly been pleasant due to nice customers. However, two teenagers (siblings) have been acting obnoxious, shouting, making a mess, and fighting over a box of candy they can’t seem to figure out how to open. They start tearing the box apart, leaving tape and pieces of paper all over the floor. Their mother approaches and I feel thankful, as she seems like a reasonable person and I think this meant the squabbling and littering will finally stop.)

Mother: “What are you two up to? Oh, what a mess.” *looks at me* “Well, at least you’ll have something to do! That’ll be fun, right?”

Me: *speechless*

Mother: “Oh, well, time to go. Bye!”

(As they exit the store, the mother stepped on the tape and paper; it stuck to her shoe, and she dragged all of the garbage out of the shop with her. I waited a few seconds before I let out a smug, evil laugh.)

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Cause For Pregnant Pause, Part 12

| Rotterdam, The Netherlands | Bad Behavior, Health & Body

(I am a 5’8″ woman, weighing in at about 160 pounds. I work in aprons that tend to bulge around the waist. As one customer is paying, I am talking to his friend.)

Customer: “So, when is your due date?”

Me: “Sir, there are questions you should not ask a woman unless you are one hundred percent sure.”

Customer: “Oh, but I am sure you are pregnant!”

(I was too flabbergasted to even respond at this point. I walked away and quickly changed into a different style apron. I still don’t understand how he could think asking that would be okay – I hope someone explained it to him!)

Related:
Cause For Pregnant Pause, Part 11
Cause For Pregnant Pause, Part 10
Cause For Pregnant Pause, Part 9