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Category: Bad Behavior

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There Will Be One More Death Tonight

| Folkestone, Kent, UK | Bad Behavior, Books & Reading

(It is the day that the sixth Harry Potter book, “The Half-Blood Prince,” has been released. Almost every customer has a copy of the book. I am serving a young boy of about 10 who has been flicking through the book whilst waiting.)

Me: “Oh, Harry Potter? You must have been looking forward to this for ages!”

Boy: “Yeah! It’s great! And did you know Dumbledore dies?”

(A little girl in the queue, also holding a copy of the book, burst into tears. Whether this was because she liked Dumbledore or she didn’t want to know any spoilers, I don’t know!)

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Theme Bark

| San Antonio, TX, USA | Bad Behavior

(I work security at a theme park. A guest tries to rush past me to get in after the park has closed, and we have closed all the entrance gates.)

Me: “Sir, this is an exit only.”

Guest: “I’m looking for my brother.”

Me: “This is an exit only, and they’re pushing everybody out.”

Guest: *yelling* “I’m looking for my brother. You can walk with me if you want.”

(I’m not allowed to leave my spot, because I’m the only one out there to make sure nobody comes back in, though I do have a little leeway as to how far away I can get, as long as I don’t go more than a couple yards away.)

Me: “How old is your brother?”

Guest: *still yelling* “Old, but he’s got two kids he’s having trouble with.”

Me: “Sir, I can’t let—”

Guest: “You can walk with me if you want.”

(He starts rushing off, and I’m about to call my sergeant over for a “disorderly conduct” when I notice him already walking over, and point to the guest. The guest turns around, having spotted his brother.)

Guest: “He’s right there. You could have just walked with me.”

(My sergeant’s gotten to the guest by this point, and speaks with him. I can’t hear what they’re saying, because I’m too far away, and there are still a decent number of people leaving. The guy leaves, and my sergeant comes over.)

Me: “I was just about to call you for a [radio code] when I saw you coming this way.”

Sergeant: “Yeah, I heard a guy yelling, and thought it was at his kid. When I turned around and saw he was yelling at you, I started making my way over.”

Me: “He blew up barely after I told him he couldn’t come in the second time.”

Sergeant: “He completely changed his attitude when he saw me.”

(My sergeant is a big guy; about six feet tall, maybe an inch or two more, and about the size of a football player. I haven’t learned what he said to the guy yet.)

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If Only They Could Monitor Their Own Behavior

| Baltimore, MD, USA | Bad Behavior, Technology, Time

(I am in line at a popular electronics store to pick up my laptop I had purchased a few days prior. At this particular store, they advise you to make an appointment to avoid unpredictable wait times.)

Employee: *looking at me* “Hi, ma’am. Do you have an appointment?”

Me: “Yes, my appointment is at 1:30 under [My Name]. I am here to pick up my laptop I purchased the other day.”

Employee: “Okay, thanks. Hold on one moment please and I will go back and get your laptop.”

(An elderly couple walk in each holding a large computer monitor. The couple pushes me aside and sets the monitors on the counter. Not wanting to be rude, I quietly move aside.)

Old Woman: “We’re here to drop off these monitors. They need to be fixed.”

Employee: “Okay, ma’am. Did you have an appointment?”

Old Woman: “An appointment?”

Employee: “Yes, we recommend making appointments to help better serve our customers. It is not required, but recommended because wait times can vary to five minutes to a couple of hours.”

Old Woman: “No, I don’t have an appointment. I just want to drop these things off.”

Employee: “I’d be more than happy to help you, ma’am. However, I was in the middle of assisting another customer. She had an appointment so I have to help her first. You can take a seat over there and the wait time right now is twenty minutes.”

Old Woman: “TWENTY MINUTES?! That won’t do! We have a movie to catch!”

Employee: “I apologize, ma’am, but like I said, I need to assist customers with appointments first. You’re more than welcome to wait twenty minutes or I would be happy to schedule you an appointment for later.”

Old Woman: “That’s ridiculous! I’m not waiting twenty minutes. We already drove all the way here! Can’t I just leave these here with you and pick them up later?”

Employee: “Sorry, ma’am, but I just can’t let you leave these here.”

Old Woman: “Well, can’t I just sign some paper or something saying I’m leaving it here?”

Employee: “Yes, that’s what we require. We also would need to know the issues you are having with the monitors but like I said, I can’t allow you to cut in front of customers with appointments. I was already in the middle of helping this young lady–” *gestures towards me* “–and like I said she has an appointment. So you can either wait or schedule an appointment for later.”

(After watching this go on for a few minutes, I had decided I’d let the elder couple have my appointment as I didn’t have anything else to do that day and twenty minutes really wasn’t long.)

Me: “Excus—” *gets cut off*

Old Woman: “THIS IS RIDICULOUS! F*** THIS! I DIDN’T WANT TO COME TO THIS PIECE OF S*** STORE ANYWAY! [Husband], LET’S GO!”

(She snatches the computer monitor up, still going off and making a scene. Her husband takes the other monitor and without a word, follows his wife. The employee apologizes again to the man who rudely dismisses him.)

Employee: “I’m sorry about that.”

Me: “That’s okay; I work in the restaurant business where I have to deal with customers like that on a daily basis. I was about to just offer her my appointment until she made that big scene and started cursing.”

(Moral of the story: If that woman had handled herself differently and treated others with respect, her computer monitors would be fixed right now.)