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Category: Bad Behavior

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That Last Part Is The Icing On The Pancake

| MI, USA | Bad Behavior, Crazy Requests, Food & Drink

(It’s Sunday morning, during our breakfast menu.)

Me: *hearing the door open* “Good morning!”

Customer: “Do you guys have any platters where I can just get sausage and eggs?”

Me: *searching through the options on the screen* “Hey, [Coworker], do we have platters without pancakes?”

Coworker: “No, I don’t think so. Why?”

Me: “He wants to get just eggs and sausage on a platter.”

Coworker: “We can ring him up just the sides.”

Customer: “How much would that be?”

Me: *ringing up the eggs and sausage* “It’s gonna be about $5. Did you want to try the ultimate?”

Customer: “What does it come with?”

Me: “It has the eggs, sausage, we’ll replace the pancakes with another side of sausage. And you get a side of hashbrowns with it.”

Customer: “Bacon.”

Me: “Not the sausage?”

Customer: “No, just bacon. How much?”

(I cash out the customer while my coworker shouts the order back to kitchen, repeating it several times so that kitchen can actually understand it. She tells them it’s with the pancakes; I correct them that that’s being replaced with the bacon. This entire time, the customer is still right next to me, and can hear everything the two of us have said. When it comes out, half of the tray is covered with bacon, while the rest is with scrambled eggs.)

Customer: *interrupting me while I’m bagging the order* “What’s in that platter?”

Me: “It’s just the bacon and eggs, like you wanted.”

Customer: “No, you charged me for the ultimate. You charged me for the pancakes. Give me them.”

Me: “We replaced the pancakes with the bacon like you wanted.”

Customer: “You charged me for pancakes. Give me my pancakes.”

Me: “All right, just a moment, please.” *starts walking away*

Customer: “No ‘just a moment.’ Give it now!”

Me: “I need to get my manager.”

(I quickly explain the situation to the manager on shift, explaining that we gave him what he wanted and was charged for.)

Manager: *after about a minute, to the kitchen* “I need some pancakes, please!”

(At this point, I’ve holed myself at the specialty drink station, doing the morning prep.)

Me: *to Coworker* “Please give me something to justify my staying here until he leaves…”

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Cause For Pregnant Pause, Part 13

| USA | Bad Behavior, Health & Body

(I am a bank teller, and currently about six months pregnant.)

Customer: “When are you due?”

Me: “First week of November.”

Customer: “Wow, you’ve got a ways to go! Just one baby in there?”

Me: “Yes, just one.”

Customer: “My coworker is due in four days, and you’re a lot bigger than her. She’s always complaining, but she’s so much smaller than you! I’m going to tell her about the poor girl at the bank!”

Me: *still smiling* “Have a nice day, ma’am!”

Related:
Cause For Pregnant Pause, Part 12
Cause For Pregnant Pause, Part 11
Cause For Pregnant Pause, Part 10

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But I’m Intolerant To Obnoxiousness

| Adelaide, SA, Australia | Bad Behavior, Food & Drink, Health & Body

(I am on the phone discussing the lunch options provided for a training course the customer will be attending.)

Customer: “Will there be any gluten-free options available for lunch?”

Me: “Absolutely! You’ll be going to [Restaurant] and they have plenty of gluten-free options.”

Customer: “Are you sure? Because I cannot have any gluten at all; I’m extremely intolerant to it.”

Me: “I guarantee there will be gluten-free options available. My boss has Coeliac disease so she’s in the same boat, and I’m a vegetarian myself so I definitely understand the need for certain dietary requirements.”

Customer: *loud exaggerated sigh* “I’m so sick of people comparing gluten intolerance to vegetarianism. YOURS is a choice. MINE is not.”

Me: “Oh, umm I was just trying to assure you that I understand your requirements and I’ll make sure to let the restaurant know.”

Customer: “See that you do.”

(I was tempted to call the restaurant and ask them to sprinkle her meal with flour.)