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Category: Bad Behavior

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You Say Tomato, I Say Refund

, | Ottawa, ON, Canada | At The Checkout, Bad Behavior, Food & Drink

(I am a part-time head-cashier [supervisor] at a grocery store, and any returns need my password before the computer accepts a return.)

Me: “Oh-la!” *answering my phone with my signature hello for coworkers*

Cashier: “I need an override for a refund.”

(I walk over to customer service cash to  ask the cashier what is being return and why.)

Cashier: “Moldy.” *she points to the baguette, half of which is missing*

Customer: “It tastes like mold. That’s why I am returning it. I made my lunch with this bread this morning with it, and I can taste mold.”

Me: “Oh, I am so sorry about that. Do you want another baguette to replace it or just your money back?”

Customer #1: “My money, please.”

Me: *I type in my password, process the return, and print out a receipt for the customer* “If I can a signature here, we are good to go. Have a nice day.” *the customer signs and I start to walk away*

Customer #1: “Wait a minute. Aren’t you going to refund my sandwich meat and slice of tomato and slice of cheese?”

Me: “Excuse me?” *I ask myself in shock: did I forget to refund other items?*

Customer #1: “The tomato slice, cheese slice, and meat from my sandwich. The meat and tomato slice, cheese slice on the f****** moldy baguette, that you sold me!”

Me: “I cannot refund for slices. But if you bring back the meat, cheese, and remaining tomato, I’ll gladly refund it all.”

Customer #1: “Why would I do that? Nothing is wrong with them! I want my f****** money for the slices on the sandwich.”

Me: “Sorry about your sandwich; we did refund the baguette. I cannot refund the slices. If you bring back the rest of cheese, sandwich meat, tomato I can gladly refund them.”

Customer #1: *grabs her phone* “You’re f****** kidding me. That was my f****** lunch. I have nothing to eat. F****** b****! You ruined my lunch! “*walks away*

Cashier: “Wow.”

Customer #2: “Oh, my god! Well, I hope you don’t get any more people like her today.”

Me: “She’s been the fourth one today. Not going to be the last.”

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To Protect And To Steal

| NY, USA | Bad Behavior, Criminal & Illegal, Extra Stupid, Money

(I work at a donut shop in lower Manhattan. A clearly homeless guy in a police uniform walks in holding clearly a fake gun.)

Homeless Man: “Give me all your money! This is police business!”

(I slowly start filling a bag with money, but before I do so, my coworker calls the police. Eventually, the police arrive, and as they do the homeless man begins to pretend to be a police officer trying to find the suspect.)

Homeless Man: *groaning* “Now where’d that man go. He must be gone. Too bad.”

(He ended up getting arrested and turned out to be a former police officer trying to find some cash.)

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A Disconnection Between Her Phone And The Truth

| USA | Bad Behavior, Criminal & Illegal, Popular, Technology

(It’s late at night and I’m about leave work. I get a last minute call.)

Me: “Hello, thank you for calling [Company]. How may I help you?”

Caller: “My phone is broken and I DEMAND a new one.”

Me: “Okay, ma’am. What distributor is your phone from?”

Caller: “Your company.”

Me: “Okay, ma’am, let me rephrase. Who made your phone? Is it an Apple pro—“

Caller: “No, my phone isn’t a god-d*** Apple! Now, I demand a new phone!”

Me: *keeps playing her game* “I’m sorry, ma’am. Is your phone an Android?”

Caller: “Yes!”

Me: “Okay, ma’am. What’s your name?”

Caller: “[Name].”

Me: “Thank you, please hold.”

(I put her on hold and pull up her records. You can see what phone the customer is calling from when you pull up the records, as well as other important details.)

Me: “Ma’am, [Company]’s records say you’re calling from the ‘broken phone.’ Records also say you’re three months overdue for your bill. Please pay with the next two months or else we’ll have to disconnect you.”

Caller: *click*

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Making You Feel Down About The Upgrade

| Pensacola, FL, USA | At The Checkout, Bad Behavior, Food & Drink, Popular

(As a manager at this restaurant known for it’s square meat and ice cream desserts, it’s my job to keep the pace fast and satisfy our customers. This happened as our dinner rush was nearing the end.)

Cashier: “Welcome to [Restaurant]. May I take your order?”

Customer #1: “Yes, I’d like a large chocolate ice cream and a small vanilla.”

(Cashier tells them the total and takes their money. Sometimes when it gets busy, we make mistakes. I accidentally upgraded her vanilla into a large. Thinking she’d be happy, I open the window and start giving her her dessert.)

Me: “Ma’am, I accidentally upgraded your dessert. However, you weren’t charged for it! I do apologize.”

Customer #1: “Just means more ice cream for me!”

(So I smile, wish her a nice day, and close my window to go and bag the next order. As I open the window, expecting the next customer, I’m surprised to see my last customer.)

Me: “Is something wrong?”

Customer #1: “Where is my small vanilla ice cream?”

Me: “I’m sorry?”

Customer #1: My small vanilla! You never gave it to me!

Me: “Ma’am, you were upgraded to a bigger size.”

Customer #1: “I want my damn ice cream! You’re trying to rip me off!!”

(I finally lose my patience as she is destroying my fast drive times and hold my hand out.)

Me: “Ma’am, you obviously don’t appreciate the free upgrade. I’ll take that large vanilla and replace it with a small.”

(Realizing I’m not backing down or giving her more free ice cream, she gives a fake smile and tries to make herself likable again.)

Customer #1: “It was a free upgrade? I’m so sorry, dear; I don’t know what came over me!”

(She finally pulls off, and the next customer pulls up.)

Customer #2: “My gosh! You’d think people would be happy with a free upgrade! Are all your nights like this?”

Me: “There’s always that one person…”

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Left His Manners In The Last Town

| Richmond, VA, USA | Bad Behavior, Popular, Transportation

(I am mopping the store after closing one night when a man starts banging loudly on the door and yanking at the handle. I normally wouldn’t have opened up but I see he’s a truck driver and I am concerned something may be wrong.)

Customer: “Where the h*** is [Random Town], NC?”

Me: “I’m not sure, sir. I can tell you that you are still in VA, and I can let you in to look at a map if it would help.”

Customer: “I have a f***ing map, air head! [Random Town] is not on it! What truck driver doesn’t have a map? Do you know where it is or not?”

Me: “No, I’m sorry. I have never heard of it.”

Customer: “You work at a gas station, but you can’t give simple directions. How f****** useless are you?!”

Me: “Well, I’m sorry, sir, but passing a geography test was not a requirement of my employment.”

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