Category: Bad Behavior

Not A Very Bikeable Person

| Beverly Hills, CA, USA | Bad Behavior

(My boss, the owner of the shop, has been working with a customer who has visited a few times now. Each time, just before he makes his purchase, he calls a friend who contradicts — incorrectly — everything my boss has said. On this visit, the same is about to happen, and my boss has had it, so he asks to speak to the friend.)

Boss: “Hey there, I’m the owner of the shop and I’ve been helping your friend here for a while. Before he talks to you, I was hoping to ask you a couple questions. What is it that you do for a living?”

Friend: “Well, I’m a financial advisor. I help people with their investments, stocks and the like.”

Boss: “Cool! I actually do a little of that for myself, too! How about next time you’re advising a client, I swing by and let them know what I think?”

Friend: “Absolutely not! Don’t be ridiculous. This is my livelihood, my career. I’m the one with the experience and knowledge about this stuff. You own a bike shop!”

Boss: “Well, when you put it like that, it makes sense. Can I go back to selling your friend a bike now, without your interference?”

Friend: “…”

Boss: “Great, thanks!” *hangs up*

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Not Getting Through His Head

| Toronto, ON, Canada | Bad Behavior, Money

(I work at a call center for a financial company. We deal with loans and sometimes have to contact our clients about their accounts. I call one of them.)

Me: “Hi, could I please speak to—”

Customer: “You have the wrong number!” *hangs up*

Coworker: “I guess he’s not worried about his payment not going through?”

Me: “He’s going to be one of the people who calls back angry and screams about how nobody tried to tell him.”

Coworker: “And just like that it will be the right number again. Magic.”

Watered Down Justice

| Spokane, WA, USA | Bad Behavior, Family & Kids, Food & Drink, Liars & Scammers

(It is Saturday, so the store is very busy, and the dining room attendant is expected to help take orders when the line gets long. I am helping at the cash register when a large family comes in. The mother has instructed everyone in the family to request water, but I am still required to ask each person what they would like to drink. I have taken all of the kids’ orders, and the mother’s, and have come at last to the father. Our soda fountain is self-serve, and often times people will order water for free, then put soda in their water cups.)

Me: “What would you like, sir?”

Father: “I’d like to have [order].”

Me: “And what would you like to drink?”

Father: “Oh, I’ll take a soda.”

Mother: “Hey! Everyone is getting water. Come on, get a water. Please?”

(The younger children all chime in that he needs to get water, too.)

Oldest Son: “Daaaaad! We’re all going to get ‘special waters!’” *he emphasizes this, clearly indicating they’re going to be putting soda in the water cups*

(The mother and the father both shoot guilty glances in my direction, but the father does agree to order water. I finish their order, and as the line is clear, go back to emptying the bus station and washing tables. I happen to be at the drink station when the family gets their order, and they approach to get their cups.)

Mother: *on seeing me* “Come on, everyone! It looks like we really are drinking water!”

(She filled all their cups with water. It’s nice to see justice happen, sometimes.)

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Rage Against The Machine, Part 4

| WA, USA | At The Checkout, Bad Behavior, Technology

(We have just gotten in self-checkout units at our store, much to the delight, and apparent misunderstanding of our customers.)

Customer: “So we no longer have to rely on you guys to check out our stuff?”

Me: “Oh, no, the normal checkout lanes are still open, but if you’re in a rush, you now have the alternative of doing it yourself.”

Customer: “Guess this means you’ll be out of a job soon!” *laughs*

Me: “No… not at all.”

Customer: “Eh?”

Me: “The SCO still requires a staff member to key in birthdates if you’re buying restricted items like alcohol, and if there’s a price query or you accidentally scan something more than once, we need to be here to override it. SCO is a tool for us to help make your shopping experience more pleasant, not a replacement.”

Customer: “Oh, well…”

Me: “And if I may just ask, sir, how is us losing our jobs meant to be funny? Would you still laugh if you got replaced at your job by a machine? Or one of your family members did?”

(The customer turned red and grumbled something to himself as he grabbed his groceries and left.)

Related:
Rage Against The Machine, Part 3
Rage Against The Machine, Part 2
Rage Against The Machine

Unable To Contain Themselves

| Los Angeles, CA, USA | Bad Behavior, Food & Drink, Time

(My family owns and runs an Indian restaurant and grocery store. The restaurant is deli-style where we prepare the meals at the counter and take payment before handing over the meals to the customer. We usually close at 9:30 pm but because we are a family-owned restaurant, we have a little leeway in our closing times. We generally ask customers to take their food to go after 9:15pm. A couple walks in at 9:25 pm.)

Me: “Hi, how are you?”

Guy: “Good thanks; we would like to get two plates.”

Me: “Sure, is that going to be to go?”

Guy: “No, for here.”

Me: “Sorry, we close within five minutes and are only doing to go orders now.”

Guy: “Ok, that’s fine.”

(I prepare their meals in takeout containers and hand them over to the couple.)

Me: “Here you go; that’s going to be [total].”

Guy: “We have five minutes, right? Can we eat really quickly and I can pay after that.”

Me: “Okay, that’s fine.”

(I void out their transaction. I start closing up the registers and perform the end-day-transactions and accounting. I figure I’ll charge them when they are done. At about 9:45 pm, I’m done with the end-of-day transactions. The couple is done with their meals but are sitting around and chatting with each other. I start turning out the lights in the refrigerators and display cases.)

Guy: “Are you ready to close?”

Me: “Yes, sir.”

Guy: “Okay, let me pay you.”

(He pays up but then goes back and sits at the table with the lady to continue chatting. At this point, I’m the only one left in the restaurant and am waiting for the couple to leave before I can close up and go home. At about 10:00 pm, I start turning off lights in the sections of the restaurant away from the couple.)

Guy: “Are you closed already?”

Me: “Yes, sir, we closed at 9:30 pm.”

Guy: “Okay, we’re leaving.”

(They continue to chat about. I’ve turned off every light in the restaurant except the one that’s nearest to them. At about 10:15 pm, another customer walks into the restaurant.)

New Customer: “Hi, are you open?”

Me: “No, sir, we closed at 9:30 pm. Sorry about that.”

New Customer: “Okay, no problem.” *leaves*

Girl: *looking at new customer leaving* “Oh, are you closing up?”

Me: “Ma’am, we’ve been closed for the past 50 minutes, since 9:30 pm.”

Guy: “Oh, why didn’t you tell us before. We would have taken our food in to-go containers.”

Girl: “Yeah, we would hate to keep you from going home.”

Me: “…”

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