Category: Bad Behavior

Minimum Wage And Maximum Rudeness

| GA, USA | Bad Behavior, Money

(I work at one of the few McDonald’s in Georgia where the company has started to use the electronic kiosk ordering stations that are used in Europe. A lot of customers feel the need to explain to me that they think these machines are a response to people wanting a $15.00 minimum wage and will eventually put me and other employees out of a job. Usually I ignore the minimum wage comment and explain to them that the reason I actually got my job in the first place is because of these machines, as I help people who don’t know how to use them, but one time someone takes things an [unnecessary] step further. About three months into my time working here, two men in their late-thirties-to-early-forties come in.)

Me: “Good morning. I can take your order right here if you’d like.”

(Both men briefly look at the regular registers, but end up walking back over. The first customer lists off his order very quickly, but I manage to punch in everything on the first try. I start taking his friend’s order when the first customer turns to him and says this:)

Customer: “You know what these machines are for, right? It’s because people want a fifteen-dollar minimum wage.”

(By now I am more than used to this sort of talk, so I decide to ignore him and continue to take his friend’s order. But the first man isn’t done.)

Customer: “Can you believe it? Fifteen dollars an hour, to work at McDonald’s!”

(Normally I pride myself on smiling and staying professional even when I have customers that are jerks, but seriously? I am standing RIGHT THERE! The customer then walks away to wait for his order, so he doesn’t see the death glare I am apparently giving him. His friend notices, though, and gives me the most sincerely apologetic look I’ve ever seen.)

Me: “Just so you know, he’s wrong. He’s not the first to say it, but he’s wrong.”

(He starts to apologize, but I just wave him off.)

Me: “Please don’t feel like you need to apologize for him.”

(He looks relieved that I am not mad at him, and I finish taking his order.)

Customer’s Friend: “I hope you have a nice day, ma’am.”

Me: “You too, sir.”

(Moral of the story: A little politeness goes a long way, and if you’re going to be an a**-hole to people, at the very least do it out of earshot!)

Rental Mental

| NM, USA | Bad Behavior, Family & Kids

(I worked in a movie rental store. We give out membership cards to bring up their account but we also take ID to look up the account. You can have any number of additional people verified to rent movies from your account but they must have their own ID to show that they are who they say they are. Two girls walk up to my register.)

Me: “Did you find everything okay, and will this be all?”

Customer #1: “Yes. Just these two.”

Me: “All right, do you have your membership card?”

Customer #1: “Yeah, it’s under [Actual Member’s Name] and we’re both on the account.”

(I proceed to look it up, confirm that this is the account, and see that there are about four names on the account that are allowed to rent.)

Me: “All right, I just need to see either of your ID’s so I can confirm one of these is you.”

Customer #2: “We don’t have ID’s but we always rent without them.”

Me: “I’m sorry, but I can’t let you rent these if you don’t have an ID or membership card.”

Customer #1: “Well, can we get our own membership card?”

Me: “I’m sorry, but you need an ID to get a membership card.”

Customer #2: “They ALWAYS let us rent without ID. Why aren’t you just letting us?”

Me: “If they are, they aren’t doing their job correctly. If I knew you personally, or if any of our associates knew you personally, I could call them up here to confirm your identity.”

(Both customers don’t say anything; they just stomp out. I get a phone call about 30 minutes later.)

Me: “[Opening Lines], how may I direct your call?”

Customer #3: “DID YOU TELL MY DAUGHTERS THAT THEY COULDN’T USE MY ACCOUNT?!”

Me: “Yes, I did. They didn’t have any ID on them and they didn’t have a membership card. If you send them with the membership card, I can rent to them, no problem, ma’am.”

Customer #3: “They’re six-f******-teen years old! Of course they don’t have ID’s, you dumb b****!”

Me: “Like I said, ma’am, they don’t need ID’s if they have the membership card. If you lost yours, you yourself can come in and request new ones. They come with two key-chain cards and one normal card, so you can give the key-chains to whomever you wish.”

Customer #3: “I’ve never had ANY employee tell my daughters they needed ID or one of your d*** cards. If they can tell you my name, let them rent on my account! It’s my account so I can choose how it’s run!”

Me: “I can’t allow that, ma’am.”

Customer #3: “What the f*** do you mean you can’t?! I just told you to!”

Me: “If I did that, ma’am, anyone who came in, and I mean anyone, whether you know them or not, could come in, say your name, rent 10 new movies, and return them late, causing enormous late fees on your account. He could also never return the movies. If that happens, you, and ONLY you will be responsible for paying for the movies in full. If you would like your account to be usable by ANYONE knowing your name, I can talk to my manager and see what we can do for you.”

Customer #3: “THAT DOESN’T MAKE ANY F****** SENSE BUT FINE! My daughters are going back to get those movies and then we are cancelling my account!”

Me: *before she hangs up, in the cheeriest voice I can manage* “Be sure they have the membership card with them.”

Customer #3: “You’re a f******* b****!”

(The girls did come back and scowled at me the entire time I processed their transaction. They then asked to cancel the account. I explained they would need to return any and all movies they had out and, also, I would need to see the member and her ID card to do so. If looks could kill, I would be dead.)

Firing Off At You Over The Fire

| Birmingham, England, UK | Bad Behavior, Bizarre, Health & Body

(I work the morning shift at a local corner shop. Every day around the same time I would smell a burning smell. I mention it to the manager who has people come in to check everything over but say there’s nothing to worry about. One morning the smell is even stronger than before. I call my manager over to ask her if she can smell anything. Before she can say anything she points behind me. The cupboard with all the electrics has white smoke pouring out the gaps of the door.)

Manager: “I’ll set the alarm. You get everyone out.”

(She runs to the alarm while I run around the shop to see if anyone is in. Being six am there isn’t so we both run out. My manager asks to borrow my phone to call 999. I hand her my phone and figure I should knock on all the doors to the shops and the residence above the shops next to us, though a man has already walked up to us at this point.)

Me: “Sorry, sir, there is a fire. You can’t come in.” *I go to start knocking on doors*

Man: “Wait, did you call 999?”

Me: “Yes, she’s doing it right now.” *I go to move again but he grabs my arm*

Man: “That’s white smoke; that would make it an electrical fire. Can you not just turn it off?”

Me: “The fire is on the switch to turn it off!”

(I give his arm a little shake but he steps in front of me.)

Man: “Could you not use a fire extinguisher?”

(I had thought of this, but as the fire was behind a door I didn’t want to cause a fire wave in my face with the rush of oxygen it would get.)

Me: “No. Please, I need—”

Man: “Need to get out of here? Just caring about your own a**? What about the people still asleep in the houses? Should you not warn them!?”

Me: *in my head* “I would be but I’m stood here talking to you!” *to Man* “I was just about to do that, sir…”

(At this point my manager has finished on my phone and hands it back to me.)

Manager: “Just make sure no one goes in except the fire people. I’ll go wake everyone up.”

(She runs off and the man is still standing next to me.)

Me: “Sir, if you could please move along. I don’t want anyone getting hurt.”

Man: “Sure, and when I leave you’ll just bolt. I’m staying right to make sure you do what your boss told you to do.”

(I chose to ignore him and waited for the emergency services which arrived in record time. I told them what the deal was and they dealt with it promptly. I saw the man walk off while giving me the ‘I’m watching you’ signal.)

Got Some Paprika In Her Pants

| Bismarck, ND, USA | Awesome Workers, Bad Behavior

(A woman and her son approach my counter, which is currently surrounded by other customers waiting patiently during the start of the busy holiday season.)

Woman: *pushing past everyone else* “Do you have [six-year-old game]?”

Me: “No, ma’am, I’m afraid we don’t. I can double check our website after I finish with this gentleman to see if it available online.”

Woman: “God-d*** it! This is why I don’t shop here. You’re all lazy f***s! Won’t even go look for one simple f****** game!”

Me: “Do you have paprika in your kitchen?”

Woman: “What?”

Me: “Do you have paprika?”

Woman: “What the f—”

Me: “You see, you know the answer because you take care of your kitchen. You stock your kitchen. You clean your kitchen. You own your kitchen. It is the same here for me and our video games. I know we don’t have it because I haven’t stocked it. In addition, [Game] came out a year before our store opened. I offered to look it up on our website, which would also tell us if a nearby [Chain] store has it in stock; if you don’t want me to do so, a simple ‘no thanks’ would suffice.”

Woman: *as she storms off* “F*** YOU!”

(Her antics turned the calm queue into a shoving match to get in front of the line since ‘she got help before everyone else.’)

This Is Not Their Calling

| Kansas City, KS, USA | Bad Behavior

(I facilitate conference calls, and one of my duties is to call people to connect them to their call. I’m calling a client to connect them to a scheduled call when this happens.)

Me: “Hello, Mr. [Client]. I’m calling from [Conference Center] to connect you to—”

Client: “What is this all about? I don’t have a call today!”

Me: “I have you scheduled to attend [Call Title] today at [Time]—”

Client: “Bull-s***! That call isn’t today! You people NEVER get our calls right! DON’T CALL ME BACK!”

Me: “But, sir, I have [Attendee Name #1], [Attendee Name #2], and [Attendee Name #3] holding on the line and they are waiting for you to join so they can begin the conference!”

Client: “Well, why are you wasting so much time? People are WAITING for me! Put me in the d*** call already!”

Me: *face-palm* “One moment, sir.”

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