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Category: Bad Behavior

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Life Is Stranger Than Fiction, Part 3

| Bulgaria | Bad Behavior, Books & Reading, Popular

(I’m browsing the fantasy section at a local book store. The employee uniform is an orange t-shirt and I’m wearing a sweater in a much darker shade of orange. A young woman pushes my shoulder and in a very loud an rude manner asks:)

Woman: “Tell me about [Author]”

(I generally like giving book advice but she looks at me like I’m a lower form of life.)

Me: “First of all, madam, I don’t work here, and second, even if I did I wouldn’t help you if you act that way.”

(She storms off, bright red. A few minutes later:)

Young Man: “Excuse me, miss, could you tell me more about [Same Author] and perhaps recommend a book to a new reader?”

(Since he’s very polite I start telling him more about the author and the book series. Meanwhile, the rude woman is back with a store clerk and both stare at me mouths wide open. The man turns out to be the lady’s boyfriend.)

Me: ”Oh, and by the way; I don’t work here.”

Store Clerk: “Do you want to?”

Related:
Life Is Stranger Than Fiction, Part 2
Life Is Stranger Than Fiction

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The Virtues Of Customer Service

| Canada | At The Checkout, Bad Behavior, Popular, Religion

(I work as a cashier and I have a very new cashier on the till next to mine so I can help her if she has any questions. The new cashier turns to ask me a quick question about a transaction while I am serving an elderly man.)

Me: *to customer* “I’m sorry, sir, please give me just one second.”

(The question is simple and I do not even have to leave my till to deal with the problem. The entire exchange takes maybe a minute at most.)

Customer: *very rudely* “Excuse ME, but I believe you were serving me first.”

Me: “Sorry about that, sir. This is [Coworker]’s first time on cash alone and I am to make sure that I help her if she gets stuck.”

Customer: “Well, that isn’t my problem.”

(I politely ignore his rude tone and finish scanning his last couple items. In his order is a large number of cleaning supplies.)

Customer: “I am getting ready for a full weekend of spring cleaning. Cleanliness is next to godliness, you know!”

Me: *smiling and handing him his shopping bag* “Yes, and so is patience, so I hear.”

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Give Them An Inch And They’ll Take A Quarter

| WI, USA | Bad Behavior, Crazy Requests

(Decorated flip-flops are all the rage at this time. I am trying to help two middle-aged ladies who are shopping with two small children, a roughly three-year-old boy in the cart seat and a roughly six-year-old girl running around. The boy is very bored and keeps grabbing one of the women, grabbing spools of ribbon and shoving them back in the incorrect slots, and screaming. The women just ignore the children and the girl continues to aggravate the boy’s behavior. The entire group acts conceited and entitled.)

Woman #1: “Yeah, I need this ribbon but in one-quarter inch.” *holds up one-half inch by-the-yard black and white zebra print*

Me: “All right, it looks like we only carry half-inch and wider for that print in by-the-yard and only 3/8th inch wide in the by-the-spool section. What are you planning on using it for so I can help figure out the best option?”

Woman #1: *shoves a white flip-flop at me, the size making it obvious it is hers* “The woman at [Competitor] told me I could glue fabric around the edge to decorate it but the silky fabric she cut frayed! I want ribbon or something else that won’t fray!”

Me: “All right. You could get the larger one and fold it over since you will be gluing it anyway. Or you could cut it down and use a fray-check before gluing to prevent it from fraying. That way, you wouldn’t need to buy as much.”

Woman #1: “No! I want quarter-inch ribbon so I don’t have to cut it.”

Me: “I understand but we do not carry black and white zebra print in quarter-inch width. If you prefer, we have other patterns in that size. Or we also carry black and white zebra fabrics you can get cut, but I would, again, recommend using a fray-check since they will be seeing a lot of wear and tear on flip-flops—”

Woman #1: “NO! I WANT RIBBON!”

Me: “Well, since we do not carry it, you might be able to find it at [Competitor #2], [Competitor #3], or possibly at [Competitor #4].”

Woman #1: “I HAVE ALREADY TRIED THERE! DON’T TELL ME I HAVE TO GO BACK TO [COMPETITOR] IN [Town one hour away]!”

Me: *really thinking how I can make this person happy or at least offer more suggestions* “Where do you live? [Competitor] actually just opened up a branch in [Town half an hour away], if that is any closer to you.

Woman #1: *she is screaming at this point* “I LIVE IN [Town 45 minutes in opposite direction].”

Me: “Oh. The only other suggestion I can think of, then, is to maybe get some sharpies and draw your own designs.”

(At this point, the boy has moved on to throwing spools of ribbon while the girl tugs at him. The woman finally takes notice when I bend down to scoop up an unraveling spool.)

Woman #1: “WHAT ARE YOU TWO DOING?! STOP BEING BRATS!” *to the girl* “GET AWAY FROM HIM AND BEHAVE!”

(As she says this she shoves the little girl away while simultaneously ramming her cart into me. She glares at me like she is daring me to say something but I just smile and continue to re-wind the ribbon spool. Woman #2 finally takes notice and starts screaming at the kids that they need to apologize for making a mess. You know, instead of the adults paying attention to them and preventing them from misbehaving.)

Me: “If there is nothing else I can help you with, have a nice day!”

Woman #1: “WHAT?! YOU HAVEN’T HELPED ME AT ALL! THIS IS TERRIBLE CUSTOMER SERVICE!”

(I just walked away thinking: And you are a terrible parent. I gave you 10 different options and ideas. Short of pulling what you wanted out of the non-existent magic satchel in my a**, there was nothing else I could do. I walked right into the break room where my manager (who I filled in on the situation) told me to stay until those women left the store. Apparently Woman #1 was looking for me…)