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Category: Bad Behavior

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Her Attitude Is In Need Of “Help”

| Nashville, TN, USA | Bad Behavior

(I am a bartender at a large event venue. Our restaurant often hosts high profile parties for very wealthy clients (musicians, actors, etc.). I’m carrying a tray loaded with hors d’oeuvres trying to navigate a room packed with 300 country music stars, their families, and production staff. One of the celebrities swings her arm back and hits me in the face. I hear her say something which I interpreted as “Oh, I’m sorry!” and I reply by turning around and saying in my charming southern accent:)

Me: “You’re fine, honey. Accidents happen.”

Celebrity: “I didn’t apologize. I said, get out of my picture. I don’t want the help in my pictures.”

Me: “I didn’t realize I was ‘the help.’ My sincerest apologies. I won’t come anywhere near your pictures, ma’am.”

Celebrity: “And your hors d’oeuvres suck.”

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In Line And Out Of Line, Part 10

| UK | At The Checkout, Bad Behavior

(It’s Black Friday, 2014. This is the first time I’ve worked this event, and have been at work since 8 am, with the shop having been open since 6 am. Our shop isn’t the largest in the chain, but is still a reasonable size for a retail unit. Things have gotten so busy with customers that the queue stretches around half of the shop floor, and we are starting to run out of some of the really popular items. As I’m speaking to customers on the shop floor, a lady who’d recently arrived caught my attention.)

Customer: “Excuse me, we’re ready to pay and I was wondering if you could skip us to the front of the queue?”

(By this point, there were easily 30 people ahead of her.)

Me: “I’m afraid it wouldn’t be fair on the other customers who were waiting in line to let you go ahead of them.”

Customer: “Why did you have to say that out loud? They’ll have heard you!”

Related:
In Line And Out Of Line, Part 9
In Line And Out Of Line, Part 8
In Line And Out Of Line, Part 7

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Getting Shirty About The Shirt

| Orlando, FL, USA | At The Checkout, Bad Behavior

(I used to work at a theme park with a popular two month long Halloween event. As a merchandise vendor I manned a glow cart during the event, and had a cash apron and a phone to run credit cards. This particular night, I am assigned to the cart that sells light up t-shirts that respond to music. I sell a $40 shirt to a drunk man and he leaves, wearing the shirt, only to return a few minutes later.)

Customer: *slurring* “I don’t want it anymore.”

Me: “I am so sorry, but we’re actually not allowed to do returns.”

(This is because a. we physically aren’t capable of doing credit card returns on our company phones and therefore to be fair don’t do any returns, and b. people commonly try to scam us because we’re working out of a cash apron and not a register.)

Customer: “Look, I don’t want it anymore. I’ve got work tomorrow and I need that cash.”

Me: “We’re really not supposed to do returns, but—”

(I’m about to tell him I’ll call my manager and ask for assistance, but he throws his hands up and storms off. I watch in surprise as he rips the shirt off his back and throws it into the street. He starts to walk away, but then stops and runs back to pick up the shirt. I think he’s going to leave with it until he actually tries to shove the shirt into a prop mailbox nearby. When he realizes there’s no actual opening, he leans down and shoves the shirt down the storm drain. I turn to my coworker.)

Me: “He literally just threw $40 down the drain.”

(I don’t know if anyone will ever get the shirt out of the drain or what it will look like when they do.)

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Making You Feel All Kinds Of Blue

| Toronto, ON, Canada | Bad Behavior, Crazy Requests

(I’m a graphic designer but I take on some freelance jobs outside of my regular job. A client contacts me, looking for a brochure design for his upcoming art show at a small gallery. His work is very cool and I decide to take on the job. After receiving multiple e-mails from him freaking out about how “It just doesn’t FEEL like my art. It needs to FEEL better!” I decide to meet with him to go over it in person.)

Me: “So, what aren’t you liking about the current design? We’ve discussed all the changes and up until this point you seemed ok with it.”

Client: *touching the print out* “The FEEL is all wrong! Wrong, wrong, wrong!”

Me: “Okay, can you explain a bit more? What about the feel isn’t right?”

Client: “You know! The FEEL!” *start rubbing the piece of paper on his face and flinging it all around in the air*

Me: “Do you mean the paper? This isn’t the final paper stock we’re printing on, just regular printer paper.”

Client: “Oh, okay. Good because this s*** is NASTY!” *throws all the papers on the ground and points at my computer screen* “But also, this colour here is just so WRONG!”

Me: *collecting papers* “All right, we can change that. What colour were you thinking?”

Client: “A bright blue! Oh, wait… maybe a dark and moody blue.”

Me: *makes changes on screen* “Do you like either of these?”

Client: “Are you an idiot!? Neither of those are blue! How can you call yourself a designer if you think THAT’S blue!”

(The client is now kneeling on his chair and flailing his arms in the air while screeching at me.)

Me: “Okay! Why don’t you go through the colours here and see if there’s something you like better!”

(The client calms down and scrolls for a solid 15 minutes through the colours while practically lying across the table.)

Client: “This one! It’s PERFECT!”

Me: “Umm… all right, then.”

(We settled on a lovely Forest “Blue” and concluded the project after printing. The kicker? I went to his show the next week and found that he didn’t use my design but decided to make all new brochures by finger painting them and handing out still wet pieces of paper at the show.)

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They’re Insecure With Security

| London, England, UK | Bad Behavior

(I’ve just been hired on the Loss Prevention/Security team at an electronics store I regularly frequent. My manager is taking me through my first day’s training. It should be noted that LP has a different staff id badge design to the rest of the employees.)

Manager: “Now the one thing you need to remember, customers tend to behave differently around security personnel.”

Me: “As in they’re more polite? Less demanding?”

Manager: “Not exactly.”

(We’re later walking along an aisle when a customer comes up to us.)

Customer #1: “Excuse me, do you know where…” *she breaks off upon noticing our badges* “Oh, you’re security? Never mind, you can’t help me.”

(A while later my manager is explaining the in-store phone system when another customer approaches us.)

Customer #2: “Hey, can you call someone to tell me where the aisle for [Product #1] is?”

Me: “Sure, it’s just four aisles down that way and to the left.”

Customer #2: “Can you still call someone to show me? An actual store employee I mean? Not you rental security guys?”

(I look bewildered as my manager sighs and summons an employee. Another hour or so later, after I walked around the store a few times, I get stopped again by a couple.)

Customer #3: “Excuse me, we’re looking for [Product #2].”

Customer #4: “Honey, that’s a security guard. He doesn’t know the layout of this place.”

Me: “Uh… yes, I do. [Product #2] is at the end of aisle ten, just over—”

Customer #4: *ignoring me* “Come on, let’s find someone who actually works here proper.”

(They leave. From behind me, my manager stifles a giggle.)

Manager: “That’s what I was referring to about us getting a different treatment.”

(True to form, the entire time I worked there as LP customers would stop me, then walk off when they saw I wasn’t a regular store employee, adamant that apparently the folk whose entire job is to walk the store and know where everything is meant to be couldn’t possibly help them out.)

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