Category: Bad Behavior

Showing Signs Of Change

| ON, Canada | At The Checkout, Bad Behavior

(A customer walks into the restaurant, past the sign that says “please wait to be seated,” and towards a darkened section. As he walks into the dark, empty section he trips over a 4.5 foot tall sign, and then kicks it to the side.)

Customer: “Why the h*** is there a sign in the god-d*** way? You can’t even get in here without tripping over it!”

(I excuse myself from the customers I am speaking with and walk over to the gentleman.)

Me: “I’m sorry, sir, but this section is closed. You’re welcome to sit in any of the other sections and a server will be right with you.”

Customer: “Well, why the h*** didn’t you put up a sign? How am I supposed to know?”

(I calmly pick up the sign he had kicked over and turn it so that he can see that it says “this section is closed.” He then looked at me sheepishly.)

Customer: “I’ll just go sit over there then…”

Sometimes, The Compliments ARE Complimentary

| AK, USA | Awesome Customers, Bad Behavior, Crazy Requests

(I work at a small family owned plumbing and heating company where the owner sometimes makes special exceptions for people who do a lot of business with us or are close friends to them. I also have exceptional customer service skills when it comes to irate customers. This exchange happens during the winter, when we are the busiest.)

Me: “Thank you for calling [Local Plumbing and heating Company]. This is [My Name]. How can I help you?”

Customer: “You guys installed a furnace for me a couple of months ago, and you still haven’t come back out to finish the work. When can we do that?”

Me: “I’m sorry, but it may be at least two weeks before we can finish that work due to our high volume of calls for no heat.”

Customer: *now very irate* “That is absolutely unacceptable!! I paid a lot of money for this to be done properly, and it should have been done over a month ago! You need to send [Specific Technician] out right now so he can finish his half-a**ed job!”

Me: “I do apologize for this, sir, but we are very busy with rather important calls, and seeing as the work that needs to be finished isn’t life threatening, we are going to have to schedule you two-to-three weeks down the road.”

Customer: “I’m going to call the owner right now and complain to him about your incompetence and lack of customer service skills!”

(He hangs up. I continue on with my work, as now it has piled up quite a bit while I was on the phone with him. He calls back again, and I answer his call.)

Me: “Thank you for calling [Local Plumbing and Heating Company]. This is [My Name]. How can I help you?”

Customer: “It’s me again. I talked to your boss. I’m calling you back to apologize for how I treated you. I’ve been having a rough time with things lately and it was wrong of me to take it out on you like that. I also told your boss that you’re a huge asset to the company and if anything, he should give you a raise for not losing your cool with me when you should have.”

(Sir, I don’t know where you are now, but I wish I had time to tell you how much saying that meant to me. Even with my good customer service skills, I rarely receive compliments about it and that truly made my day!)

That’s How The Cannoli Crumbles

| MI, USA | Bad Behavior, Crazy Requests, Food & Drink, Money

Me: *as I’m finishing taking a customer’s order* “Anything else I can get for you today?”

Customer: “Yes, actually. Do you think you could get the driver to stop somewhere? Buy me a couple cannolis?”

Me: “Well, normally we don’t allow our drivers to make other stops while they are out on delivery, but seeing as we aren’t that busy right now, we can make an exception for you as long as you reimburse the driver for the cost of the cannolis.”

Customer: “Are you kidding me? Why would I have to pay the driver some of my hard earned money?!”

Me: “Ma’am, we’re not going to allow our driver to stop off and buy your cannolis if you’re not going to reimburse the driver for the cost.”

Customer: *now screaming* “ARE YOU F****** KIDDING ME! I JUST WANT MY GOD-D*** CANNOLIS!”

Me: *calm* “I understand that but we do not sell cannolis here nor do we usually allow our drivers to make other stops while they are out on delivery.”

Customer: “BUT YOU’RE A DELIVERY SERVICE! YOU SHOULD DELIVER ME WHAT I WANT!”

Me: “Yes, we are a delivery service, but we do not sell cannolis at our store.”

Customer: “YOU KNOW WHAT? F*** YOU, AND F*** YOUR STORE! CANCEL MY ORDER! I’M NEVER ORDERING FROM YOU GUYS AGAIN!” *click*

Only One A**-Hole Here

| Marina, CA, USA | Bad Behavior, Language & Words

Me: “Good morning, sir. Did you find everything all right?”

Customer: *grumpy* “I couldn’t find [Obscure Movie].”

Me: “Well, I don’t have access to our inventory system at the cash register, but if you’d like to head over to customer service, they’ll be able to help you.”

Customer: “Well, can you radio over to those a**-holes to see if they have it?”

(I wanted to help him, but at this point, he loses me.)

Me: “I’m sorry sir, but there is a line at customer service, so I can’t radio over and have you jump the other customers.”

Customer: *angry now* “Well then get one of those a**-holes on the sales floor to find it for me!”

Me: “I’m sorry, sir, but here at [Store], we don’t hire a**-holes. If you’d like, though, I can find a sales associate to help you.”

(The customer proceeded to turn bright red, slam the stuff he was going to buy on the counter, and storm out.)

Using Your Rights To Right Some Wrongs

| Toronto, ON, Canada | Bad Behavior, Criminal & Illegal

(We kick out some teenagers who are kicking balls around the store. One teen kicks the ball so high it hits the lights and breaks them. As I am kicking them out, with security as backup, one of the teens says:)

Teen #1: “It is my God-given right to shop at [Store].”

Me: “And it is my law-given right to kick you out of the store for breaking store property. We can also involve the police, who also have the law-given right to charge you and arrest you. Would you like me to exercise those rights?”

Teen #2: “Uh… no.”

Me: “Then use your God-given legs and get out of my store.”

(My coworkers were trying to look threatening behind me but burst out laughing when I said that.)

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