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Category: Bad Behavior

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A Stamp Of Disapproval

| Peachtree City, GA, USA | Bad Behavior, Popular, Wild & Unruly

(I work for a very large pharmacy/convenience store that has a very specific return policy. If it’s an item of our brand, it can be returned no matter what: empty, destroyed, no receipt, anything. However, it’s returned and you’re given a ”money card,” which can be used on anything in-store except for prescriptions and cigarettes. A woman from the neighboring trailer park knows this and this occurs almost daily. Today is my last day working.)

Me: *currently restocking the candy in front of my till when I hear a loud cough and see the customer standing three spaces away waiting* “Ma’am, may I help you?”

Lady: “About fucking time. I have a return. I demand you help me now!”

Me: *I walk back to my till, grabbing her items on the way, and start the return by scanning her receipt, noting that she paid with food stamps for her purchase* “Okay, this shouldn’t be an issue. Do you have the food stamp card used? I just need to scan it to reimburse you.”

Lady: “It’s not a food stamp card, you assumptive piece of s***! It’s just for us folks who don’t have a rich daddy to pay for s***. And no, I don’t have it with me.”

(She proceeds to grab the receipt from me.)

Lady: “Just give me one of those d*** cards, okay? God, you take forever.”

(I cancel out the return and begin a return without receipt, which requires my manager to okay that I am activating the card.)

Me: “Okay, this should be just fine; just give me one moment to get my manager to activate the card.”

Lady: “Of course. Hurry up; I don’t have all day, Princess.”

(At this point, I’ve had to deal with her so many times that I am almost joyfully taking my time. I knock on my manager’s office and let him know who it is and what’s going on.)

Manager: “Ma’am, this will just take me a quick moment. Can I ask why you’re returning this?”

Lady: “It’s f****** disgusting. All your products are. Just give me my card finally.”

(My manager tells her how to use the card and gives it to her with a printed balance.)

Lady: “I’m just going to use it now, you f****** idiot. Princess, can you finally get off your fat a** and get me a carton of [Cigarette Brand] and two lighters?”

Manager: “Ma’am, I have already told you that you cannot buy cigarettes with this card.”

Lady: “I don’t care! Bad enough you can’t give me my money back. Let me get my f****** cigarettes.”

(At this point, I’m completely shocked. Usually, telling her gets her to go to a different store.)

Manager: *speaking to me* “Did her original receipt show food stamps again?”

Lady: “THEY ARE NOT STAMPS!”

Me: “Yes.”

(At this point, my manager asks for the card so he can “fix the issue” and hands it to me.)

Manager: “Can you please dispose of this for me? As for you ma’am, I demand you leave. This is the fifth time you’ve tried to get cigarettes with food stamps and I cannot take this.”

Lady: *completely irate* “No! I demand my god-d*** f****** cigarettes, you f****** c***!”

(Knowing this is my last day, I look at her completely stone faced and snap the card in half.)

Me: “You need to leave. Now.”

(She later came back that day with a police officer, claiming that we stole from her. My manager took the officer into the room, explained the situation, and showed him both the returned product and the snapped card. She was arrested for food stamp fraud.)

Manager: “You can go home early today. When you’re at college, do something not to end up here.”

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Fighting Sleep And The Law

| Australia | Bad Behavior

(I work in service at a supermarket. This is one of my first customers on a busy Saturday morning:)

Me: “Hey. How you going?”

Customer: “Why do you look like that?”

Me: “I’m tired…”

Customer: “WELL, WHAT DO YOU EXPECT IF YOU GO OUT CLUBBING AND DRINKING ALL NIGHT! IT’S YOUR OWN FAULT.”

Me: “Uhmm, I was home studying last night…”

Customer: “Sure you were; what are you even studying?”

Me: “Law.”

Customer: “Oh. Well, just to let you know, when you graduate, don’t get your hopes up that you’re going to get a job as soon as you finish, because believe me, someone will always do the exact same job you can for cheaper and better!”

Me: “…”

(He continued ranting about how I needed to drop my expectations about my future workforce until he finally paid and I gave him his receipt.)

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Has Ground-Zero Excuse To Behave That Way

| New York City, NY, USA | Bad Behavior

(This takes place in 2001. I’m a bill collector for a clothing store. After the 9/11 attacks, we stop calling New York and other affected areas for a few weeks. It is now early October:)

Me: “Hi, this is [My Name] calling from [Company]. May I speak to [Customer], please?”

Customer: “Yes, this is [Customer], but I can’t talk right now. My roommate is missing in the WTC attack.”

Me: “Oh, I’m sorry to hear that! I’ll try back later.”

(One week later:)

Me: “Hi, this is [My Name] calling from [Company]. May I speak to [Customer], please?”

Unidentified Female: “Oh, that’s my roommate! She’s missing in the WTC attack.”

(There was a website with a list of missing/deceased people in the attacked areas and luckily she wasn’t on it. She was fine when I spoke to her in early October, but the next week she was missing due to the September attacks. This was the most reprehensible way someone had tried to dodge my collection call.)

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A Song With The Perfect Ending

| USA | Bad Behavior, Crazy Requests, Musical Mayhem, Popular

(I am a high energy, cheerful person who works in a cafe inside a large building. Part of my cheer is musical; I sing and hum, often without even noticing that I am. You can hear me in the cafe where I work and a little in the dining room but I definitely am not belting it out. A customer comes in, already in a foul mood, and after listening to me sing for about thirty seconds, goes off.)

Customer: “You’re so loud; stop it! I’m having a horrible day and you are disturbing me! I don’t want to hear it! STOP! STOP! STOP!”

(I stop singing. About a minute later I absently start humming softly to myself as I brew coffee and she goes off again.)

Customer: “I TOLD YOU TO STOP. SHUT UP!”

Me: “Ma’am, you said stop singing because I was too loud. I stopped singing. I was just humming, very quietly.”

(The customer turns to a random other old woman and starts ranting.)

Customer: “She’s so annoying; she always does stuff like this! I can’t stand her! Isn’t she terrible?!”

(The other customer just looks uncomfortable and keeps doctoring her coffee silently. I bite my tongue and say with as much sincerity as I can muster:)

Me: “Ma’am, I am sorry you are having a bad day. I hope it gets better.”

Customer: “My day will get better when I leave!”

(She sneers at me and I just smile calmly back.)

Me: “Mine will, too.”

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Piercing Observation, Part 2

| Tampa, FL, USA | At The Checkout, Bad Behavior, Popular

(It is my first month of working as a cashier for a high-end grocery store and I am getting a lot of Jesus-pamphlets and comments about my piercings (my employers encourage them; they are fine by policy). One day it is especially busy and I am still a little slow at scanning / typing codes for fruits and veggies… An older male customer in his mid-50s with a young woman and a baby come through my lane. The older man says something turning to the younger woman, and all I hear is “…all that s*** on her face.”)

Me: “Excuse me, sir? Is there a problem?”

Customer: “Oh, I just think you’d look better without all that crap on your face.”

Me: “I’m sorry you feel that way. I like it and I look good with it.”

Customer: “Well, have ya looked in the mirror lately?”

Me: “Yes, every day, and I like what I see.”

Customer: “You should get your eyes checked!”

Me: “I did about three months ago, sir. My vision hasn’t changed in over three years.”

(The customer got seemingly flustered at my confidence and as I handed him his receipt looking him straight in the eyes, I think he realized how rude he was and laughed it off with an Elvis impersonation (?!).)

Related:
Piercing Observation

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