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Category: Bad Behavior

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The Dining Table Is Where Food Goes In, Not Out

| IL, USA | Bad Behavior, Crazy Requests, Family & Kids, Health & Body, Popular

(I have a large group, 20 or so people. They are regulars and pleasant customers, so I am happy to be serving them throughout the evening. They stay for two hours in our dining room, no big deal; they are spending money, having a good time, and they are the only people in the dining hall. Everyone else is in the bar dining room. Most of the group has left, except a woman, her husband, and their probably one-year-old child, being breast-fed. I have no problems with her breast-feeding, no one is offended, no one is there to be offended and she has a blanket over herself, but then the woman proceeds to change her child in the dining room on the table.)

Me: “Ma’am, I’m sorry, I don’t mean to be rude, and it has been a real pleasure serving you all tonight, but do you mind if I ask that you change your baby in the restroom where we provide a baby changing station. If you’re uncomfortable, we do have sanitation wipes for the station?”

Customer: “Excuse me?! I do mind! My child needs to be changed now. No one else is in this room. Am I disturbing other customers?”

Me: “Again, not to be rude, and I understand that you’re just trying to take care of your child. I’m not personally offended, and no one has complained, but keep in mind we serve food to people on these tables, and it’s just not sanitary.”

Customer: “You’re being very judgmental about this. It’s just a baby. No one else has complained, and I have a mat down. I don’t see why you’re having such a problem with this.”

Me: “I understand where you’re coming from, but again, this isn’t about complaints. It’s about sanitation. If you could please, from now on, make use of the changing station in the women’s restroom, I and management would be grateful.”

(At this point she has almost finished changing her baby, and management supports me in my request for a sanitary dining table.)

Customer: “I’ve done this countless times here. We’re regulars, and no one ever complains. I don’t appreciate you causing a scene.”

(There are no other customers in the dining room. They are all in the bar room. No scene was caused. No one even looked.)

Me: “I’m not trying to cause problems. I’m just making a request that, to help keep this place clean, you use the resources we provide to change diapers.”

Customer: “This is ridiculous. We’re leaving. I don’t even want to leave you a tip. You’re just a mean girl who hates children. You probably don’t have any children at home.”

(The guest paid and leaves. There was no tip, which I understood. It didn’t bother me that much because there was a disagreement and sometimes that happens. What bothered me is that she left the dirty diaper on the table, not even wrapped up.)

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Sweet Out Of Luck

| Canada | Bad Behavior, Food & Drink, Liars & Scammers, Popular

(I work at a chocolate shop. Lately, every morning that I open, an older woman has been coming in and demanding free samples. We do have a sample tray so I’ve been obliging, even though she never actually buys anything. When I mention her to my manager she warns me that this woman has been doing this for a while and is suspected to also have stolen a number of items.)

Shoplifter: “Any samples for me this morning?”

Me: *having already hidden the sample tray, not wanted to indulge her anymore* “Sorry, none today.”

Shoplifter: “Aww, I want chocolate!”

Me: “Actually we do have a sale on right now, buy one get one free!”

Shoplifter: “I’m not paying for chocolate! I have no luck.” *she pouts but eventually leaves*

(Next day:)

Shoplifter: “I need a sample!”

Me: *getting incredible irritated but sticking a smile on my face* “Sorry, no samples today.”

Shoplifter: “Why not?”

Me: *making up an answer* “Well, corporate hasn’t told us what product to sample yet and we can’t just pick product at random to sample.”

Shoplifter: *sulking* “Aww, I want chocolate! You could give me one of those.” *points to chocolates in our display case*

Me: “Sure I could, for 1$!”

Shoplifter: “I don’t want to pay.”

Me: “Well, I can’t just give you free chocolates.”

Shoplifter: “Why not?”

Me: *starting to lose patience* “Because we’d go out of business.”

(The shoplifter continued to sulk and moan and started wandering through the store, turning around often to check if I was watching her. I basically followed her around the entire place until finally she left, muttering about how she had no luck!)

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Irrational Name Calling

| NY, USA | Bad Behavior, Crazy Requests

(I work at the customer service desk. The phone rings.)

Me: “Thank you for calling [Store] of [Town] customer service; how may I direct your call?”

Customer: *irate* “I have been waiting weeks for my order and I’ve heard nothing from you! This is unacceptable!”

Me: “I apologize for the inconvenience. Can I have your phone number to pull up your order?”

Customer: “Every time I call it’s the same thing. You people never actually do anything!”

Me: “Well, I apologize if you’ve had a bad experience but I know nothing about your order and unfortunately there’s nothing I can do to help you without pulling up your order to see what’s going on.”

Customer: “Who am I speaking with?”

Me: “Customer service.”

(I refuse to give out my name to irrational customers.)