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Category: Bad Behavior

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Going To Leave This One Open-Ended

| Australia | Bad Behavior

(I’m doing face-up (straightening stock so it looks tidy and full) at the department store. I walk around the corner and into a new aisle, only to see a lady trying to open the sealed box of a flat-pack bookcase.)

Me: “Can I help you there?”

Customer: “I just want to get out the instructions to check something.”

Me: “Oh, okay.”

(I figure that’s all right but decide to keep an eye on her in case she tries to steal a piece from the box (sadly, this has happened before). She opens the box carefully, takes out the instructions, reads them, puts them back in, then seals the box back up and puts it back.)

Me: “Not what you were after?”

Customer: *as she pulls out another box of the same bookcase* “Oh, no, it is! I just don’t want that one. It’s been opened!”

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A Reaction Not To Be Sneezed At

| Roseville, CA, USA | At The Checkout, Bad Behavior, Health & Body, Popular

(I’ve been working at this store for ten years. I’m just getting over a cold, but I still have a small case of the sniffles. I’m ringing an older male customer up and I feel a sneeze coming on. Because I am still a little sick, I step back and sneeze, with my nose plugged, not once, not twice, but THREE times. After I sneeze the third time, I hear a loud slam, and see the older man with an angry look on his face. His hand is flat and it is clear he has slammed the little table next to the card reader.)

Customer: “IF YOU SNEEZE IN MY PRESENCE AGAIN, SO HELP ME GOD, I WILL REPORT YOU TO YOUR MANAGER AND HAVE YOU FIRED!”

(As I wipe the brain lubricant away from my nose and sanitize my hands with a ton of hand sanitizer, I see three other customers, two moms with shocked looks and a teenage male who can’t stop laughing. I finish the customer’s order with enough anxiety to the point where I am about to faint. He snatches the bag of groceries away and immediately reports me. My manager comes up to me, gives me a five, and says:)

Manager: “You’re not in trouble. Take 15. Coffee’s on me.”

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The Falling Price Of Decency

| AK, USA | Bad Behavior, Crazy Requests, Popular

(I work at a new and used video game store. The old corporate phone number had at some point been changed or disconnected and has since been picked up by some adult hotline.

I make an offer to a customer on a video game that the customer doesn’t agree with, so he declines and says he will take his game to the competitor down the street. While he is gone, the store owner runs an update in their system that updates some game prices and values. About a half-an-hour or so later, the same customer returns and approaches my coworker who is starting his first day.)

Customer: “Hi. I was here a little while ago and your store is offering me more than [Competitor] so I would like to take you up on the offer.”

Coworker: *scans the game, which due to the update, now is worth half as much as when the man first arrived*

(The customer is predictably angry and proceeds to argue with the new employee. He becomes increasingly aggressive until I step in.)

Me: “Is there a problem I can help with?”

Customer: “YEAH! You offered me 28 dollars earlier and now this guy only wants to offer me 10 dollars!”

Me: “Sir, there is no need to speak to my new hire this way and I’ll be happy to assist you. I was the one you spoke with earlier, but we updated our systems after you had left. You did not want our first offer, but now that the update has taken place, this is what we can offer you.”

Customer: “I WANT TO SPEAK TO YOUR MANAGER!”

Me: “I am a manager at this store.”

Customer: No, I want the manager’s phone number! Their personal cell number!”

Me: “You want their personal number?”

Customer: “Yes!”

Me: “Very well” *gives my own number*

Customer: “I’m gonna go call right now!” *leaves for car*

(The coworker is looking nervous at this point and sure enough my phone rings and I answer. After a brief exchange the doors fly open again and in walks the customer.)

Customer:” You think you’re real funny don’t you, you little punk?!”

Me: “Sir, I tried to tell you.”

Customer: “Well, now I want your corporate number. Prepare to be fired, you little s***!”

Me: “Sir, there is no corporate number. Just the store owner. We carry the [Store] title but we are independently…”

Customer: “No more of your bull-c**p! I want that number right now! Prepare for unemployment!”

Me: “Very well.” *coworker’s eyes widen to panic as I give the customer a card with the old corporate number*

Customer: “Thank you! You just wait!” *goes back to car*

(My coworker is frantically asking me why I did that and I patiently wait until the customer returns yet again.)

Customer: “I JUST GOT CHARGED 25 DOLLARS FOR SOME PORN NUMBER! WHERE IS THE OWNER!?”

Me: “Oh, she will be by around 6:30.”

Customer: “She had better be because I’m waiting right outside until she does!”

(Sure enough 6:30 rolls around and the customer is outside when the owner arrives. She has already been filled in and watched the video/audio footage of what happened. The customer comes in and begins to tell his story to which she interrupts.)

Owner: “I’ve seen the whole thing. You were made an offer you didn’t like and decided to go to the competitor. After we ran the updates, you returned and bullied my new hire. My employee tried to tell you the corporate number was no good but you were having none of it. I would like for you to leave now before I call the police.”

(The customer became enraged and began cursing and yelling at the owner before acting like he was getting ready to tower over her. She then pulled out pepper spray and gave him a final warning before he finally left, grumbling angrily.)

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Severely Lacking In Awesome Sauce

| MO, USA | Bad Behavior, Criminal & Illegal, Food & Drink, Popular, Wild & Unruly

(I am closing drive-thru. We have packets of our signature sauce for drive-thru customers, but we also have pumps of it out in the lobby. Due to health code regulations, we’re not allowed to use the pumps for serving to customers.)

Customer: “Hey, do you mind if I get [Sauce]?”

Me: “Sure, no problem.” *I try to hand her some packets*

Customer: “Actually, can you put some sauce in a side cup for me from the pump in the lobby?”

(After explaining the health code to her, she suddenly gets very unreasonable.)

Customer: “What do you mean it’s unsanitary?! I’m going to go in there, dump out all of the sauce onto the floor, and make you replace it.”

(I have no patience after a long night.)

Me: “Well, you’re welcome to try, but you’ll be leaving in handcuffs.”

(At this point she just sped off.)

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Enough To Make You Want To Hit The Bottle

| Concord, CA, USA | Bad Behavior, Popular

(I work as a lobby specialist, which is just a nice way of saying I’m a table busser. There’s a woman, about 50-60, with her husband and a few of her kids who are all approximately in their late teens or early 20s. She’s been a hassle all day, yelling and saying rather cruel things to her family, before I can get to her table. At this point, they’re just about done eating and I can see a few plates that need to be taken away. I walk over and pick them up, when I hear one of her kids talking next to me to their mom.)

Kid #1: “Mom, no, that’s not ours!”

Mom: “What does that mean? I bought it!”

Kid #2: “No, yours is in the bag; that belongs to the restaurant!”

Mom: “No! This is mine! I bought it!”

(The object in question is one of the restaurant’s mild BBQ sauce bottles that is on every table in sight. We have a wall of shelves covered in glass bottles of different BBQ sauces that sell for fairly cheap and look vastly different from the plastic squeeze bottles on the table that’s currently heading on this woman’s purse. I had to cut in.)

Me: “Ma’am, that’s the store’s. Please don’t take that.”

Mom: “No, no, I bought this! You’re wrong!”

Me: “Ma’am, we sell glass bottles, not the plastic ones. Those are on every table in here. Please put it back.”

Mom: “Well, then, what the h*** did I buy?!”

Kid #2: “The one already in the bag, Mom.”

Mom: “Well… can I have this one anyway? It’s nicer.”

Me: “Ma’am, no. Please don’t steal our bottles. They belong to the store. Please put it back.”

Mom: “Well, I bought a bottle of this stuff and I want this one!”

Me: “Those are not for sale, ma’am. Now please, give it back.”

Mom: “Where’s your manager? I want this one!”

(The manager, who saw all this, spent another ten minutes trying to stop the woman from stealing our bottle and ended up giving her another bottle, which we saw her oldest kid quietly put back on the shelf.)

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