Category: Bad Behavior

Exempt From Reality

| CT, USA | Bad Behavior, Crazy Requests, Money

(I work at a store that has tax-exempt status, and we welcome people to use theirs if their business is as well. We do require an actual copy of the permit as proof, though.)

Me: “All right, the total is $21.27.”

Customer: “$20. I have tax-exempt.”

(Customer hands me a piece of cardboard with the numbers written on it.)

Me: “Sir, I can’t accept this.”

Customer: “Why not?”

Me: “Our finance department requires that we submit a copy of the actual permit with the receipt.”

Customer: “Well, it’s at my store!”

Me: “I’m sorry, there’s nothing I can do.”

Customer: “You have to keep yours here. How do you people do it?”

Me: “We make a copy of it.”

Customer: “Well… [Similar Store] accepts this!”

Me: “Every store is run differently. We need an actual copy.”

Customer: “Whatever. Just give me my change. I’ll be back tomorrow with a copy and you can give me my $1.27 back.”

Me: “Uh… I can’t do that.”

Customer: “Why not?”

Me: “Because me just handing you money from the register is illegal.”

Customer: “I’ll be back tomorrow for my money.”

(The manager walks up after he leaves.)

Manager: “You handled that well.”

Me: “What do you want to do if he comes back?”

Manager: “If he actually shows up, I’ll give it to him… all in pennies.”

(The customer never came back.)

Her Attitude Rings Hollow

| San Diego, CA, USA | Bad Behavior

(I got engaged a few months back, and we don’t have a lot of money, but my ring is beautiful nonetheless. This woman comes in, and she orders, notices my ring, and screws up her face like she just ate something really sour.)

Customer #1: “May I see your… ring?”

Me: “Oh, sure.”

(She starts inspecting it and it sounded like she started choking. She goes back to ordering, when I notice that her necklace detached and is falling off of her neck.)

Me: “Oh, I’m sorry but I think your necklace is about to fall.”

(She gets upset with me for some reason, and then sees that it is in fact about to fall on the floor and fixes it, then looks at me with a smug look on her face.)

Customer #1: “Thank you for that. If this had fallen, it would have shattered. This is VERY expensive.”

Me: “Okay.”

Customer #1: “It isn’t costume jewelry.”

Me: “Okay.”

(After she sits down to eat her food with a group of people, I collect trays in the dining area, and their group has a few of them. I think they would like to clear away the trays so they have more room. Another lady who is a regular is sitting with them.)

Me: “Hi, I’d be happy to take your tray for you if you’d like.”

Customer #2: That’d be great! Thank you, [My Name]!”

Me: “It’s no problem. I’m happy to do it.”

Customer #1: “Have you seen her ring?”

Customer #2: “Yes, isn’t it beautiful?”

Customer #1: “No, it’s awful. How come you wear that ugly fake jewelry? Do you think it makes you look important?”

Me: “Um… I wear it because it’s my engagement ring. I think it’s beautiful.”

Customer #2: *to me* “It is beautiful and it’s the meaning behind it that counts.”

(I tried to avoid them the rest of the time they were there, and my coworkers who had overheard had me wash dishes so I wouldn’t have to deal with that customer. The nice customer and the rest of her party are still regulars, but I’ve never seen the rude customer since.)

The Maine Reason For Coming

| San Rafael, CA, USA | Bad Behavior, Books & Reading, Crazy Requests

(As a smaller bookstore, we do not have many books on hand and encourage people to call our store number to see if we have the book they desire. When we do have the book, we hold it behind the register for them until they come in; when we don’t happen to have the book, most people are very forgiving and understanding.)

Woman: “Hi, do you have any travel books on Maine?”

Me: “Let’s take a look!”

(I walk her over to our travel section. Unfortunately, there are no books on Maine. I try to make my disappointment obvious the customer.)

Me: “Darn. I’m really sorry, but we don’t seem to have any books on Maine!”

Woman: “Well. That’s really too bad.”

(I walk back toward the register with her.)

Me: “No, really, I am very sorry. I know how frustrating it can be to come in and see that we don’t have a book.”

Woman: “Well, I drove down here, put money in the meter, and walked in here, only to find out that you don’t have what I’m looking for.”

Me: “Ma’am, as I said, I really am truly sorry.”

(The woman proceeds to repeat how inconvenienced she’s been because she paid for a parking meter and storms off. My manager walks up to me.)

Manager: “What was that all about?”

Me: *after explaining* “Let’s just say she wasn’t thrilled about paying for parking.”

A Pain In The Nugget

, | Noblesville, IN, USA | Bad Behavior, Family & Kids, Food & Drink

(My brother works at a fast food place. The weekly supply of food is delivered Monday mornings, so by Sunday nights the store has usually run out of something. This particular week a local school had hosted a major youth baseball competition, so there’s been more business than usual and the school had neglected to inform the nearby restaurants about the event. The store is caught completely unprepared. By Sunday night they are out of chicken nuggets, one of their biggest sellers. My brother, working the front counter, has been telling customers upfront that the restaurant is out of some foods. Most of the customers have been nice about it.)

Lady: “I want a bacon cheeseburger meal, a large fry, two large drinks, and a ten piece chicken nugget meal.”

Brother: “I’m sorry, but we are currently out of large drink cups and—”

Lady: “You’re out of large cups? But that’s the size I always get!”

Brother: “I’m sorry about that, ma’am, but we do have medium cups. Will that do?”

Lady: *sighs* “Yeah, I guess.”

Brother: “We are also out of chicken nuggets. We do still have chicken patties, so if you’d like a chicken sandwich instead we could get that for you.”

Lady: “Out of chicken nuggets?! How can you be out of chicken nuggets? Don’t you know that everyone loves chicken nuggets? My kids will only eat nuggets, and I’m not leaving here until my kids have nuggets!”

Brother: “I’m sorry, but we have had more business than expected this week and have run out of nuggets. Would your kids like a hamburger instead?”

Lady: “No, they would not! They only eat chicken nuggets! I demand you sell me nuggets!”

Brother: “We are out of nuggets. Maybe they would eat a plain chicken sandwich? If they take off the bun the chicken patty would taste just like the nuggets.”

Lady: “What part of ‘they only eat nuggets’ do you not understand? Let me speak to a manager! I’ll get my nuggets and you’ll be fired for not giving them to me! Just watch!”

(My brother fetches the manager, who had just been explaining to someone at the drive-through the same thing my brother’s been explaining to this lady. He is already frustrated and does not want to deal with angry customers.)

Manager: “What seems to be the problem here?”

Lady: “This boy refuses to sell me nuggets! I want him fired for his bad service!”

Manager: “We don’t have nuggets. Order something else.”

Lady: “I cannot believe the rudeness here! That’s it; I’m leaving! You just lost a paying customer here! I hope you’re happy!”

(She stormed out. A minute later two kids about six and eight years old come in.)

Eight-Year-Old: “Mom said we had to come and get our food. Can we get some chicken nuggets, please?”

Brother: “I’m sorry, but we’re out of nuggets.”

Eight-Year-Old: “Then can we get plain hamburgers, please?”

Brother: “Of course. That’ll be $4.00.”

Eight-Year-Old: “Mom said you and the boss guy were big dummies. You don’t seem like dummies. It’s not your fault you don’t have any nuggets left.”

Brother: “Your mother also said you only eat chicken nuggets.”

Six-Year-Old: “I don’t even like nuggets. I wanted a hamburger anyway.”

(The manager let my brother give the kids each a free ice cream cone for being polite. They thanked my brother and left the restaurant smiling. Hopefully they’ll teach their mother something about manners!)

Looking For Rated S

| CA, USA | Bad Behavior, Family & Kids, Rude & Risque, Technology

(I’m working at a well-known video game chain store when two of our regulars – a man and his teenage son – walk into the store. They browse the shelves for a while before coming over to me.)

Father: *places Call of Duty game on counter* “What is this game rated ‘M’ for?”

Me: “Violence and language, if I remember correctly. Let me check to make sure.”

Father: “No sexual content?”

Me: *checking computer* “No, sir.”

Father: *to son* “Come on, dude, let’s find another game.”