Category: Bad Behavior

Fickle Over A Nickel

| Kalamazoo, MI, USA | Bad Behavior, Money

(I am working the checkout lane and an older woman comes up to my lane.)

Me: “Hi! Did you find everything okay?”

Customer: “Yes.”

(She places 2-3 items on counter with her own reusable grocery bag. I complete ringing her up and she says something I can’t hear over the noise so I just smile. She walks away looking at her receipt and while I start to check out the next customer with a very large cart full of items, the old woman comes back. My store offers five cents off when you use your own bag and I completely forgot since it isn’t that common.)

Customer: “You didn’t give me my f****** nickel! I need my nickel back from my bag. Return my items right now and re-ring the order or I am going to get your manager!”

(Being in the middle of this large order, I decide giving her the nickel in my pocket is easier.)

Me: “Here, ma’am, I apologize for the inconvenience. Can I just give you my change instead so that this guest does not have to start her checkout process over?”

Customer: “NO. I want MY f****** nickel, not yours.”

(The second customer was clearly embarrassed. Meanwhile a manager came over and asked her to go to another register. She refused and we had to call security to take her out of the store.)

They Are Bali Listening

| Melbourne, VIC, Australia | Bad Behavior, Bizarre, Geography, Tourists/Travel

(I am in the bakery to buy bread when I overhear an argument. It’s clear that this customer is a regular, since the bakers have a bit of a laugh with him.)

Customer: “Where were you last week?”

Baker: “I was in Bali.”

Customer: “What? Why were you there?”

Baker: “Uh… for a holiday?”

Customer: “But why go on holiday?”

Baker: “Because… I wanted to? And it was nice there?”

(The customer goes on and on about Bali being a horrible place, so I decide to pitch in.)

Me: “What’s wrong with Bali? It’s a beautiful place.”

Customer: “Never been. Don’t want to go. I’m allergic to Bali.”

A Cereal Liar

| FL, USA | Bad Behavior

(The store I work at lets us wear whatever we want as long as it is all black. We also wear a multi-colored, neon bright nametag and an apron. I am in the cereal aisle, standing on a ladder, stocking boxes and talking to a regular customer. She works at our City Hall and is wearing a suit. A man walks into the aisle spins around for a second and then asks the woman where a product is. I start to answer him but he angrily snaps.)

Customer: “You need to stop talking and wait your turn!”

(The woman gives her best smile and gives him convoluted directions that basically take him all through the store and then back to the cereal aisle. Ten minutes later she is gone and he is back in the aisle. He comes again to the same exact spot, spins around looking and then looks at me, throwing his hands up in frustration.)

Me: “It’s behind you.”

Overcompensation Before They Ask For Compensation

, | Flagstaff, AZ, USA | Bad Behavior, Food & Drink

(I am working the front counter when I see a customer who is known as one of our “problem regulars” come in.)

Me: “Hi, what can I get for you today?”

Customer: “I want that grilled onion cheeseburger, but I don’t want NO CHEESE ON THAT. Got it?”

(Last time he came in, he asked for the same thing and they accidentally put cheese on it, which he proceeded to throw on the counter right in front of me. Since this completes his order today and I have no more customers, I go and alert manager to his presence since he usually asks for one anyway. We both come back in time to see the customer standing on his tiptoes trying to see how they’re making his burger, which you cannot see from anywhere in our lobby.)

Customer: “They ain’t puttin enough onions on it. I want more onions.”

(My manager then asks the grill people for an entire sundae cup of grilled onions which he sets on the tray with the customers now-ready burger and hands it to him.)

Customer: “I didn’t want THAT many onions…”

Manager: *smiling widely* “Well, now you have just as many as you want. Have a good day, sir.”

The Caper Crusader

| Germany | Bad Behavior, Crazy Requests, Food & Drink

(I am at a restaurant for dinner. A customer on the next table orders roast pork. The recipe used by the restaurant includes capers. I sit down a few moments before his food is served. He doesn’t even touch it but immediately speaks up.)

Guest: “Wait, there’s capers in there! I asked for a roast pork without capers!”

Waitress: “Oh, I’m very sorry. I guess the kitchen didn’t read to leave the capers out.”

Guest: “Well, I hate capers! I’m not going to eat that.”

Waitress: “Let me take it back. I’ll bring you a new one without capers.”

Me: “You’re going to throw it away, are you?”

Waitress: “Well, yes.”

Me: “You can give that to me then. I was going to order it anyway, and I don’t mind the capers.”

Guest: “What? You can’t have that!”

Me: “Why?”

Guest: “It was prepared for me! You can’t have my food!”

Me: “Huh? I thought you didn’t want it?”

Guest: “I don’t!”

Me: “Then they’re just gonna throw it away anyway. That would be a waste.”

Guest: “You can’t have MY food! It was made for ME, not YOU!”

(Something flicked his switch at this moment – he’s calling me things like parasite, saying that I just want him to pay for my meal. Note that they wouldn’t have charged him for the faulty order; I would have paid for it. Enter the restaurant owner.)

Owner: “What is going on here?”

(The waitress explains the situation to him, he looks at me, and I confirm. The other guest is still fuming and mumbling under his breath.)

Owner: “So you don’t want the roast with capers?”

Guest: “I don’t! I hate capers!”

Owner: “You don’t want it, but you also don’t want anyone else to have it?”

Guest: “No! It is my food and my money!”

Owner: “You gave it back, so it isn’t your food. I’m not going to throw perfectly good food away if someone else wants it. Also, I refuse to serve people who do not know how to behave.”

Guest: “What does that mean?!”

Owner: “It means we will not serve you today. Please leave. You don’t need to pay for your drink, just get out.”

(The guest left, muttering that he wouldn’t want to eat at this ‘crappy place’ anyway and he wouldn’t be back. The owner did not give me the other guest’s food, stating it was no longer hot enough and he didn’t want to serve me food that wasn’t hot. However, when I left, they gave it to me in a doggy bag.)

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