Category: Bad Behavior


Feeling Fuel-ish, Part 3

| UK | Bad Behavior, Transportation

(A young woman comes in to pay, while we can see her mother waiting in their car. In the UK, customers fill up their cars themselves, and then pay for the fuel.)

Customer: “£10 on pump six, please.”

Me: “I’m sorry, but there’s no fuel there. Are you sure that’s the correct pump?”

Customer: “Yes, I’m sure; it’s that red car.”

Me: “Well, there’s no fuel there. Perhaps she hasn’t fueled up yet?”

Customer: “I guess you’re right…”

(Five minutes later, she reaches the front of the queue again.)

Customer: “£10 on pump six?”

(I look out the window, the mother is still sitting behind the wheel of the car, and there’s still no fuel recoded on the pump.)

Me: “Uh… there’s still no fuel for you to buy.”

Customer: “What- still? This is unbelievable!”

(She leaves again. Shortly afterwards, we watch as the red car reverses away from pump six, then reverses towards a different pump, so it’s now facing the wrong way. The mother finally activates a fuel pump for us, fills up, and comes inside herself.)

Customer #2: *throws a £10 note on the counter* “£10 of fuel on pump seven, PLEASE!”

Me: “Uh, there’s £20 recorded on that pump. Are you sure that’s you?”

Customer #2: “Yes, I am SURE, and I am very annoyed, because I’ve been here for over 10 minutes now, and it took way too long for me to be able to fill up!”

Me: “I’m very sorry about that, but please be aware that it can take up to 20 seconds for the fuel to start flowing once you lift the nozzle. If you put it back in the cradle before it’s activated, then nothing will happen.”

Customer #2: “But I didn’t even touch anything! Why wasn’t the pump working? You need to put up a sign saying that your pump is out of order!”

Me: “I’m sorry. Are you saying you never actually placed the nozzle in your tank? You need to physically move the nozzle, or of course it won’t work.”

Customer #2: “Really? That’s a bit stupid; I don’t like it at all!”

Me: “This is how every filling station in the country operates, ma’am… I really don’t know what else to say?”

Customer #2: “Well, they don’t do it like this in Ireland, I can assure you! And I only have £10.” *indicates her daughter in the queue behind her* “She can pay the other half. There should be a sign!”

Feeling Fuel-ish, Part 2
Feeling Fuel-ish


Expressing About The Express Lane, Part 2

| NS, Canada | At The Checkout, Bad Behavior, Popular

(I am working at the customer service desk, which has a five-item limit so that customers who actually need help at the desk don’t have to wait forever behind people who are just buying groceries. Despite the neon pink signs stating the limit people will come through with way more than five, but will usually apologize and say they didn’t see the sign. However…)

Me: *in the middle of ringing through 10-15 items* “Just to let you know for next time sir, this desk is for one to five items only.”

Customer: *in casual, uncaring tone* “Yeah, I know. I read the sign.”

Me: *speechless*

Expressing About The Express Lane


Acting Cold Caller

| UK | Bad Behavior, Money, Popular, Time

(I know that cold calling isn’t anyone’s favourite thing, but it’s my job and I need to pay rent. It isn’t a scam company, but a call centre for a gas and electric company; we dial people who have opted into marketing; they always deny it, but they’ve clearly forgotten or misread the marketing. My current customer seems a little too eager to do the quote. He takes the time to get his current info about his supplier and his energy usage and so on.)

Me: “So, just a few more minutes of your time and I’ll get that set up for you now.”

Him: “No.”

Me: *continues with the spiel of why it’s a better deal* “…so, why would you not want to go for it?”

Him: “Because I don’t want to go for deals offered by people who phone me up when I didn’t ask for it.”

Me: “Then why did you even do the quote?”

Him: *smugly as he possibly can* “Well, you’re wasting my time so I figured I’d waste yours as well.”

Me: “I’m paid an hourly rate, sir; I just technically made £3.50 in the half an hour we spent on this call.”

(The guy stammered and hung up. I honestly get why people hate cold calling, and in all fairness, so do I, but some people I call are just so badly-behaved and I love these tiny victories I can get over them.)


Unable To Tap And Go With The Flow

| ON, Canada | At The Checkout, Bad Behavior, Technology

(Tap-and-go debit/credit cards are just being introduced. We have just got our new credit card reader with the tap feature a few days beforehand. My boss instructs me that if a customer hands us their card and it has the tap-and-go logo, I should tap it myself. I don’t necessarily think this is a good idea, but I do as I’m told. A customer has just ordered their coffee when this happens.)

Me: “That will be $1.70.”

Customer: “On debit.” *hands me his card*

(I see the the tap-and-go logo on his card and press the card to the machine for a few seconds. It pays and I hand the card back to the customer.)

Customer: “Wait, don’t I need to pay?”

Me: “Nope, you just did. I just tapped your card.”

Customer: “Why did you do that?”

Me: “I’m sorry?”

Customer: “Why did you tap my card for me?”

Me: “Because that’s what my boss told me to do when customers hand their cards to me.”

Customer: “But why did you tap my card for me!?”

Me: “Because my boss said to.”

Customer: “Do you know how RUDE that is to just take someone else’s card and pay!?”

Me: *seeing this is going to be difficult* “Sir, if you have a problem with the lack of security with the tap cards, I suggest you go to your bank and ask them to remove that feature from your card. I’ve already done that myself.”

Customer: “But do you know how RUDE that is?!”

Me: *sighs* “I don’t know what to tell you, sir; I’m just doing what I was told. Would you like to talk to my boss about it?”

Customer: “Yes, I would!”

Me: “Here’s the store number and the hours he’s usually here at.”

Customer: *just as he’s about to leave* “Seriously, you shouldn’t just tap someone else’s card. It’s so RUDE!”

(He did call my boss and complain about how “RUDE” I was, but my boss didn’t budge. My boss told me to just keep tapping people’s cards, but I just let customers tap their cards themselves just to try and avoid that guy again.)


Free Prizes Are Not Their Calling

| USA | Bad Behavior, Popular

(I work the midday shift at a radio station, and we’re doing a “call to win” contest.)

Me: “Hello, [Station]!”

Caller: “What caller am I?”

Me: “You’re number two.”

Caller: “What caller wins?”

Me: “Number seven.”

Caller: “You giving away anything good?”

(I tell them the prize.)

Caller: “Well, f*** that! Who wants that?”

Me: “Someone who doesn’t gripe when getting something for free.”

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