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Category: Bad Behavior

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Got To Give Him Credit For Trying, Part 4

, | WI, USA | Bad Behavior, Crazy Requests, Food & Drink

(I take customer service calls for a bank, and occasionally we have individuals that call in mistaking us for a credit card company. Most of the time when this happens we can simply correct their mistake and send them on their way. This was not one of those individuals.)

Me: “Hello, this is [My Name] with [Bank]. How can I help you today?”

Caller: “I’m trying to make a damn credit card payment!”

Me: “All right! As much as I would like to help you with that, this is [Bank] not [Credit Card Company]. Don’t worry, it’s a common mistake when you search for the number over the Internet. If you just look at the back of your card–”

Caller: “—NO! I’ve been trying to make a credit card payment for the last half hour, and I’m not playin’ anymore. Either you take my damn payment or transfer me to a supervisor!”

Me: *short pause* “As I’ve stated, this is [Bank] and neither I nor any of my management staff can process a payment on your card. If you just look at the back of your card–”

(Interrupts again.)

Caller: “F*** you!”

Me: “Excuse me?” *obligatory statement about call being recorded and policy on profanity, which caller interrupts*

Caller: “Process my f***ing payment! I called the number on the back of the card and I ain’t holding anymore! Process my payment or I’m gonna find you and f*** you up!”

Me: “So you called the number on the back of your card, got frustrated, hung up, and called [Bank] instead to have a payment for [Credit Card] processed?”

Caller: “YES! So are you gonna process my payment or are we gonna have a f***ing problem?”

Me: “Sir, do you go to McDonald’s, order a pizza, and expect them to make one?”

Caller: “What the f*** does that have to do with processing my payment?”

Me: “Have a good day, sir.”

Caller: “You gonna have a f***ed up d—”

Me: *click*

Related:

Got To Give Him Credit For Trying, Part 3

Got To Give Him Credit For Trying, Part 2

Got To Give Him Credit For Trying

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She Is Seventeen, Going On A**-Hole

| Berkeley, CA, USA | Bad Behavior, Underaged

(I work as a lifeguard in a brand-new state-of-the-art pool. We have many different pools within our facility, one of which is the ‘therapy pool.’ The rule of this pool is that you MUST be eighteen or older to use this pool. This exchange happens as I’m on duty for the therapy pool. Three girls approach me. They all look around borderline eighteen, so I ask them their age.)

Girl #1: “Eighteen.”

Girl #2: “Eighteen.”

Girl #3: “Um… actually, I’m only seventeen.”

(It’s not a crowded night and I’m feeling jolly, so I don’t press on.)

Me: “That’s okay, you can go ahead on in. No one will really notice.”

Girl #3: “Wow, thanks!”

(They spend about an hour in the pool, and act normally. About thirty minutes after they leave, I’m approached by my supervisor.)

Supervisor: “Did you let someone under eighteen in the therapy pool?”

Me: “Yes, I didn’t think it was that big of a deal. Was it?”

Supervisor: “No, it really wasn’t. However, the one that was seventeen complained about you.”

Me: “Are you f****** serious? I let her get in with her friends and she complains about me? Sheesh.”

Supervisor: *laughs* “Yes, I know. Frankly, I was appalled and told her to get out of the facility.”

(I couldn’t believe that she did that. The nerve of some people! I should have kicked her out.)

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Closing In On Copying

| Victoria, BC, Canada | Bad Behavior, Books & Reading, Time

(I am working the closing shift during the summer season when we are open quite late, and it is basically time to go home. The lights are all off, and mere seconds before the door is locked, a woman runs in. I approach her.)

Me: “Ma’am, I’m sorry, but the store is closing now.”

Customer: “Oh, that’s fine! Don’t worry, I know exactly what I’m looking for.”

(We are known for being very polite in this situation, and seeing as she seems to know where she is going I let her search. Sure enough, she comes up to the counter with a book about 20 seconds later, which is a pleasant surprise.)

Me: “Wow, that was quick! Okay, I just need to scan the book—”

Customer: “Hold on a second, I just need to take a look at something.”

(I sigh inwardly, but I know I like to give books a quick scan before I buy them, so I let her do it. My coworkers are a bit jumpy and want to go home, but we all remain silent. After about a minute, the woman pulls out a pad of paper and a pen and actually starts copying part of the book onto it.)

Me: “Umm… ma’am, perhaps you could do that after you’ve bought the book? it’s just that we’re past closing and we need to lock the door.”

Customer: “Oh, no, I’m not buying it. I just need to get this information. Just give me some time.”

Me: *shocked* “I’m so sorry, but I can’t let you do that. I might suggest going to the library for this book as you can take it out for free. If you do need to come back tomorrow, we are open at nine, but I’m going to have to ask you to leave so we can lock the door.”

(The customer sighed sharply, jammed her paper and pen into her purse, and stomped out. I have no idea if she came back for her all-important information.)

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Assault And Battery For The Salt And Battery

| OK, USA | At The Checkout, Bad Behavior, Bizarre

(I am working the register. The day has been smooth so far, and I’ve even managed to tell a few jokes to liven up a customer’s day. A middle-aged man comes into the store, buying a packet of salt, and some batteries.)

Me: *joking* “I guess I’ll have to charge you for assault and battery, now do I?”

Man: *irate* “YOU F****** D******! I’M SUPPOSED TO MAKE THE JOKE, NOT YOU! I’M NEVER SHOPPING HERE AGAIN!” *throws salt at my chest and storms out*

Customer: Holy s***! Did someone put salt in his coffee today?

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Being Nice Is Free

| Jeffersonville, IN, USA | At The Checkout, Bad Behavior, Food & Drink

(I’m unfortunately with the person who is causing this scene. The fast food place is closed on the inside due to a leak of some sort in the lobby, so only the drive-thru is open. It’s the busy time of day and the line is very long but I have no problem waiting. I’m in the car with my step-dad, who is one of those entitled people, and regardless of where he goes thinks he deserves something free. When we finally get up to the window, he starts shouting at the poor lady.)

Step-Dad: “I should get something for free for you making me wait so long. What are you going to give me for free? Give me a Diet [Soda]. I’ll take that for no charge since you made me wait so long.”

Employee: “You know, sir, I have no problem with that at all if you could just ask nicely instead of saying that you ‘should’ get something for free. I apologize for the wait; our lobby is closed, we are doing the best we can, and we are also currently understaffed.”

Step-Dad: “I don’t care! You made me wait! So I SHOULD get something for free, and it’s not my problem you are understaffed; hire more people!”

Employee: “Again I apologize. I will get you a drink for no charge, but if you were nicer with the way you treat people, it would go a lot further for you.”

(I really was hoping she would give him nothing, and just dump the soda on him because he didn’t deserve it and I could tell she was already stressed out, I assume, from people all day yelling just about the same thing. I called and asked to speak with her as soon as I got home and apologized to her for his behavior and that she did nothing to deserve that. She was very sweet and said the two cars ahead of us had been the same way, and many other people throughout the day. The car ahead of us had even thrown something at her. I told her to keep up the excellent work they were doing and try to stay positive, and that I thought she should have just thrown the soda at him, so we had a good laugh about that. I wish I could have offered her more than an apology for him, but it was the best I could do. I just hope it somehow helped to keep her day from being ruined by him, and other people like him, because she, or anyone in her position, doesn’t deserve to be treated that way.)

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