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Category: Bad Behavior

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A Paper-Thin Reason To Be Angry

| VA, USA | Bad Behavior, Crazy Requests, Food & Drink

(I am bartending and the only front-of-house staff member on a slow Friday lunch. A notoriously very picky customer comes in, and her mother joins her later. They both order a Greek salad, without telling me they mean to share it. I drop off the food when it is up in the kitchen, and when I check back on them this happens.)

Customer: “I can’t eat this; there is PAPER in this salad!”

Me: “Oh! Oh, wow, I’m so sorry about that, ma’am. Can I replace that for you?”

Customer: “No, no, just take it away. This is terrible.”

(Then I notice — her mother had scraped half the salad onto the bottom plate. At the restaurant I work at, specialty salads are served in a dish with a flat plate underneath, and we put a cocktail napkin on the flat plate to keep it from shifting. I immediately realize what has happened.)

Me: “Ma’am, I will replace this immediately but I can explain what happened…” *and do*

Mother: “Oooh… well, then, [Customer], we’ll just wait for another. I must’ve just—“

Customer: *in extremely condescending tone* “No, just take it away. I don’t want to discuss this any more.”

(I explain to my boss, the owner, what had happened and she tells me to take the salad off their bill so I do. Later when I drop the bill off…)

Me: “And I’ve taken that salad off your check, ladies. So sorry for the mix up. I hope everything else tasted all right.”

Customer: “UGH! That really wasn’t necessary!”

(I guess some people are never satisfied…)

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Come To Blows Over Mojitos

| VA, USA | Bad Behavior, Bigotry, Food & Drink, Popular

(I am on bar and our TV has CNN on, at multiple customers’ requests. I am making a mojito when this happens.)

Customer #1: “What is that cocktail called?”

Me: “A mojito, sir.”

Customer #1: “Oh, one of them there foreign girly drinks.”

Customer #2: “Excuse me?”

(Customer #2 is a woman, but had ordered hers with double the amount of rum I usually put in it.)

Customer #1: “You heard me! Foreign crap! And all these immigrants need to go the hell home! Stealing American jobs!”

(I am of Southeast Asian descent and all my regulars know where I was born, ie. not America.)

Me: “Well, sir, I guess I’ll be off home, then!”

Customer #1: “Well… no, not you…”

Me: “Why not?”

Customer #1: “Well, you’re smart! I like you!”

Me: “Oh, thank goodness. I’m so glad I can stay! With my husband! And my green card!”

Customer #2: *as I hand her her mojito* “Hey, give him a taste of this.”

(I pour some into a rocks glass and hand it to Customer #1. He takes a sip and his eyes BULGE.)

Customer #2: “[My Name], my girly drink tastes fabulous!” *she makes a show of putting some money in my tip jar* “And you, [Customer #1], let me know when you’re getting your plane ticket back to Ireland.”

(They were all regulars and all knew each other. Customer #2 knew Customer #1 was of proud Irish descent and showed off every St Patrick’s Day. Customer #1 was completely quiet the rest of the time he was there, and left a decent tip. I bought Customer #2 a shot when Customer #1 had left.)

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You Say Tomato, I Say Refund

, | Ottawa, ON, Canada | At The Checkout, Bad Behavior, Food & Drink

(I am a part-time head-cashier [supervisor] at a grocery store, and any returns need my password before the computer accepts a return.)

Me: “Oh-la!” *answering my phone with my signature hello for coworkers*

Cashier: “I need an override for a refund.”

(I walk over to customer service cash to  ask the cashier what is being return and why.)

Cashier: “Moldy.” *she points to the baguette, half of which is missing*

Customer: “It tastes like mold. That’s why I am returning it. I made my lunch with this bread this morning with it, and I can taste mold.”

Me: “Oh, I am so sorry about that. Do you want another baguette to replace it or just your money back?”

Customer #1: “My money, please.”

Me: *I type in my password, process the return, and print out a receipt for the customer* “If I can a signature here, we are good to go. Have a nice day.” *the customer signs and I start to walk away*

Customer #1: “Wait a minute. Aren’t you going to refund my sandwich meat and slice of tomato and slice of cheese?”

Me: “Excuse me?” *I ask myself in shock: did I forget to refund other items?*

Customer #1: “The tomato slice, cheese slice, and meat from my sandwich. The meat and tomato slice, cheese slice on the f****** moldy baguette, that you sold me!”

Me: “I cannot refund for slices. But if you bring back the meat, cheese, and remaining tomato, I’ll gladly refund it all.”

Customer #1: “Why would I do that? Nothing is wrong with them! I want my f****** money for the slices on the sandwich.”

Me: “Sorry about your sandwich; we did refund the baguette. I cannot refund the slices. If you bring back the rest of cheese, sandwich meat, tomato I can gladly refund them.”

Customer #1: *grabs her phone* “You’re f****** kidding me. That was my f****** lunch. I have nothing to eat. F****** b****! You ruined my lunch! “*walks away*

Cashier: “Wow.”

Customer #2: “Oh, my god! Well, I hope you don’t get any more people like her today.”

Me: “She’s been the fourth one today. Not going to be the last.”