Category: Bad Behavior


Polite Or Flight

| Ann Arbor, MI, USA | Bad Behavior, Crazy Requests, Movies & TV

(We are hosting a small film festival with another local movie theater and we reserve the credit card machine for the film festival movies only. This means that our regularly scheduled movies are cash only. Some customers are annoyed by this but this particular customer threw a hissy fit. This happens to my coworker who is probably one of the sweetest, most polite people I have ever met.)

Coworker: “Hello, ma’am, just to let you know, because of the film festival we are only accepting cash for the other films.”

Customer: “Are you f****** kidding me? What the f*** am I supposed to do?”

Coworker: “I’m sorry, but there is an ATM at the store down the street.”

Customer: “This is f****** ridiculous!” *storms out*

Coworker: “Have a nice day!”

(The customer comes back five minutes later.)


Coworker: “Okay, theater two! Enjoy the show!”

Customer: *storms off towards the theater*


Named And Shamed

| Frisco, TX, USA | At The Checkout, Bad Behavior, Popular

(A woman comes up to my register who is paying very close attention to her phone.)

Me: “Hi! Did you find everything you were looking for?”

Guest: “Just scan my stuff.”

Me: “All right.” *gets to the end of scanning* “I do have a spare coupon if you would like to save $3.50.”

Guest: “No.”

Me: “Okay. Do you have a club card?”

Guest: *puts down phone* “I said no. Is there a problem with that? I don’t want you taking coupons off my club card account. I want to save it.”

Me: “I haven’t pulled up your account. I was offering you to use mine.”

Guest: “Well, your communication was poor. You need to work on that.”

Me: *just wanting the transaction to be over* “All right, do you have a club card?”

Guest: “What’s your name?”

Me: “It’s [My Name].”

Guest: “Is it [My Name], or is it really [longer version of name]?”

Me: “Just [My Name].”

Guest: “So your parents didn’t love you enough to give you a real name? I bet they didn’t really want you.”

Me: “My full first name is [very long Welsh name]. I just go by [My Name] because it’s easier to pronounce.”

Guest: “So now you’re saying MY parents didn’t love ME? My name is [Guest]!”

Me: *frantically pushing silent call button under counter* “I’m not saying that at all. Do you have your club card on you, or would you like me to look it up?

Guest: “It’s [phone number].”

Me: *finishing transaction and handing her the receipt and bag* “Thank you. Have a great day.”

Guest: “I hope your day only gets worse from here. I hope you quit! I don’t want to see you in here when I come back!”


Drowning In Interruptions

| USA | Bad Behavior, Tourists/Travel

(I work at a waterpark that provides tubes with bottoms for young children. The tubes are given out by request at guest services, but normally by the middle of the day there are lots of children’s tubes laying around because people have left them behind. This happens literally a minute after the park opened.)

Guest: *storms up to us* “Where are all the kiddie tubes?”

Coworker: “Oh, you can get one at—”

Guest: “Where are they? Yesterday, there were lots of them in the water! Now there are none! My daughter needs one! She’s only three!”

Coworker: “Yes, of course, sir. Since we’ve just opened you can get one at—”

Guest: “No one here knows anything! This place is run by a bunch of stupid kids! Does anyone know where the d*** tubes are?”

Me: “Sir, you can get a child tube at guest services. It’s just around the corner. We just opened, so none of the child tubes are in the water. You can get a life vest for your daughter there, too, if she needs one.”

Guest: “Thank you. At least someone knows something. And you should report him to your supervisor for being an idiot!” *walks off*

Me: *to my coworker* “Yeah, I’m not going to report you.”


Turning Cursing Into A Blessing

| MO, USA | Bad Behavior, Language & Words, Popular

(This takes place as I answer the phone.)

Me: “Hello, thank you for calling [Jewelry Store]. This is [My Name]. How may I help you?”

Customer: “God d***, f******…!”

(This stream of cursing goes on for a couple seconds as it is evident that the customer has not realized I answered the phone.)

Me: “Hello? How may I help you?”

Customer: “Oh, God, did you just hear all of that?! I am so sorry! You shouldn’t have heard that. I didn’t realize you had picked up the phone! What’s your name, ma’am?”

Me: “It’s [My Name], sir, and it’s okay! I’ve heard it all before.”

Customer: “However, I am still sorry. I shouldn’t have been cursing.”

(I direct his call and about a week passes. I am at work when I hear a customer ask if I was in today, and he is carrying a huge bouquet of flowers.)

Customer: “Here you go, ma’am. I am so sorry you had to hear that. A gentleman should never curse in front of a lady. Please accept these flowers as my apology.”

(The flowers were beautiful, whoever you are! Thank you for making my week!)


Gets The Customers All Pumped Up

Bad Behavior, Technology, Transportation

(I’m working in a petrol station late at night. The area had just recovered from a power cut but it seems our section is still not back up yet. Customers coming in are very understandable about it. As I’m cleaning I see a regular trying to use a pump. I wave her in.)

Regular: “What is going on?!”

Me: “We’ve had a power-cut so none of the pumps are working.”

Regular: “Then why do you have lights on?”

Me: “We have a small generator outside that keeps the lights, alarm, and fridges on. They can’t power the pumps, I’m afraid.”

Regular: “Well, how can I get home?”

Me: “I don’t know. Sorry, without power there is no way I can get the fuel out.”

Regular: “But I need fuel now.”

(This continues for several minutes. Note, it’s my second-to-last week.)

Me: “Look unless we punch holes in the pumps you aren’t getting fuel.”

Regular: “How long will that take?”

Me: “I wasn’t serious. That would blow this place up. Look, I can’t give you fuel. There isn’t any electricity for the pumps to work. Please leave.”

(She carries on for another few minutes before she goes and stands with the pump in her car for 15 minutes. She eventually drives off with the pump still in her car, ripping it off. I phone the police who take all the details and leave. In the morning she comes back in.)

Regular: “Why can’t I use that pump? Don’t tell me you still aren’t working. I see others using it!”

Me: “That’s the one you broke last night. I’ve passed it to the police to deal with.”

(She goes white and silent for a few minutes before screaming and storms outs.)


Page 24/266First...2223242526...Last