Category: Bad Behavior

That’s Rich Coming From You

| Brampton, ON, USA | Bad Behavior, Money

(I work as a sales associate at a very popular children’s store in a very busy mall. As we are cashing out a customer we are supposed to capture their email so we can send them coupons and promotions. A customer returned $300 worth of clothes and is now making a purchase.)

Me: “Would you like to leave your email so we can send you a 20% coupon for your next purchase?”

Customer: “No, I am rich.”

(I look at her with a little look of shock and she points around the store.)

Customer: “I make more money than any of you!”

(After working a full shift during ‘back to school,’ I lose my patience.)

Me: “With all due respect, if you really are as rich as you say, don’t you think it would have made more sense to donate the $300 worth of children’s clothes to a charity?”

(Customer finished the transaction, grabbed her purse, and left – flipping me off!)

Ducking Out Of The Guilt Trip

| Tampa, FL, USA | At The Checkout, Bad Behavior, Family & Kids

(I’m in line at the register behind a woman who is carrying a baby on her hip and has a young boy who is exchanging his old video games for store credit. The cashier, who is a young woman around my age, has a small clip in her hair that looks like a little rubber duck.)

Woman: *pointing at the hair clip* “Oooh! It’s a ducky! It’s a ducky! Do you see the ducky?”

Baby: *the baby is too young to talk, but sees where she’s pointing and smiles and babbles happily*

Woman: “Awww, you love duckies! Duckies are your favourite, aren’t they? I bet you wish you had that ducky! Do you want that ducky?”

(This goes on for an increasingly uncomfortable length of time. The cashier keeps inspecting the games being traded in and doesn’t react other than to give a polite smile and laugh, while the woman keeps pointing at the hair clip and essentially goading her baby.)

Woman: “Aww, you don’t have the ducky! I bet you want that ducky! Poor baby loves duckies!”

(The baby, who was previously behaving perfectly, is clearly starting to get confused and upset. It begins to cry. Meanwhile, the cashier has finished with the transaction.)

Woman: “Oh, oh! I guess we have to say goodbye to the ducky! But you love duckies, don’t you? I guess it’s too bad! You have to leave the ducky! It’s so sad!”

Little Boy: *looking embarrassed* “C’mon, Mom, I’m done.”

(The woman stands there for a moment longer, staring at the silent cashier who is still smiling politely, then throws up her free hand in disgust, and turns and storms out with her boy and crying baby, muttering loudly about how “unbelievable some people are.” The cashier gives me a disbelieving look.)

Me: “Was she seriously trying to guilt you into giving your hair clip to some random stranger?”

Cashier: “I don’t even know. I’m just so tired.”

(I just felt sorry for the little boy who was clearly embarrassed by his mother’s behaviour, and the poor little baby who had no idea what was happening and being deliberately upset by its own mother.)

Their Conversation Is Sinking Low

| Olympia, WA, USA | Bad Behavior, Food & Drink

(I work at a well-known pizza chain. This particular one is also a dine in restaurant. I’m using the restroom before my shift starts. As I’m in the stall a family comes in to wash their hands.)

Customers Child: “This building must be old! These sinks aren’t nice like other places.”

Customer #1: “That or they just don’t take care of the place. Look at this the trash; it’s overflowing!”

Customer #2: “Yeah, well, every employee here is probably high as h*** the entire day.”

Customer #1: “They all look like they are and it’s legal so I wouldn’t doubt it!”

(At this point I walk out of the stall. They see my shirt with a large picture of the company logo on it. I see their eyes go big and they quickly leave after drying their hands. I have yet to say anything. The trash is a bit high with paper towels as it has been newly changed so there is still air under the bag. I press them down and wash my hands. Other than that the restroom is clean. I walk out and get my till ready for my shift while the other server is helping other tables, waiting for me to finish so she can leave. The family is sitting over at a table looking at a menu and glancing at me nervously while one of the moms is getting a salad.)

Me: *walking over to their table* “Hey, guys! How are y’all today? I just started my shift but did the last server not get your drink order yet?”

Customer #1: *slightly red* “No, not yet, but we want [gives me drink orders for everyone].”

(I went and got their drinks, came back, and noticed one of the moms had moved to the other side of the booth away from the end where she would have been next to me. She gave me slight attitude while I took their order, I assumed, expecting me to be rude because I had heard the entire conversation in the restroom. As time went on while they were there I treated them no differently than my other customers and was still happy and cheerful and helpful. She and the others seemed to relax and were eventually joking with me and interacting well. When they left they tipped me 5$ on a 20$ bill. My manager and the other employees told me I should have been rude and not as helpful but if I had I would have just proven them right. In the end I think they learned not to be so judgmental. Their conversation was not supposed to be heard by me but I’m hoping they got a new perspective.)

Client Defiant

| TX, USA | Bad Behavior, Crazy Requests

(I work in a law office as both receptionist and as consultant for new clients. We always do our consultations over the phone, since walk-ins tend to expect to see the lawyer right away. Seeing as his schedule is planned usually a month in advance, that isn’t feasible.)

Me: “Law office, how can I help you?”

Caller: “I need your address.”

Me: “May I ask why?”

Caller: “To see the lawyer. What is your address?”

Me: “[Lawyer] is not in today, so you wouldn’t be able to see him today. Can I help you?”

Caller: “No, you can’t. This is sensitive information. I just need your address.”

Me: “Okay. We only do [types of law] at this office. Is this the type of case you have?”

Caller: “Yes, it is.”

Me: “Well, new callers are unable to see the lawyer the same day. We have to schedule them to see him. I can take your information over the phone, however.”

Caller: “No, you can’t. I would prefer to talk to him. Just give me your address.”

Me: “Okay. The address is [address]; however, we still would not be able to schedule you for an appointment to see him without first doing a consultation with you.”

Caller: “Listen, sweetheart, I don’t give sensitive information out over the phone. Working at a law office, I would think you’d understand that. I will be in there today to see [Lawyer].” *hangs up*

(One hour later, the caller and her husband arrive, and instantly glare at me.)

Caller: “I’m here to see [Lawyer].”

Me: “Do you have an appointment to see him?”

(I already know she doesn’t, but I’m dying to know what she has to say.)

Caller: “I wasn’t told that I need to have an appointment! I need to see him today. It’s imperative that I see him today. How long will it be before I can see him?” *They sit down.*

Me: “Hmm, if you don’t have an appointment, then it’s not going to be until [three weeks later].”

Caller: “WHAT? But I have to see him about my case!”

Me: “OH! You need a consultation!”

Caller: “YES!”

Me: “Right! We don’t do consultations in person. I do them over the phone. I’d have done so earlier, but you were unbelievably rude, with no reason to be. And you told me that you refused to give me your information. Without your information, there’s no way we can set an appointment for you.”

Caller: *stares at me*

Me: “We can’t take your case. Have a nice day!”

(She argued with me until the legal assistant came to back me up. With her attitude and insistence to see the lawyer, there’s no way we would want her as a client.)

Someone Needs Some Weekend Cheer

| MA, USA | Bad Behavior, Criminal & Illegal

(I open my store on Saturdays. On the way there I have to merge onto the highway slowly due to heavy traffic. A middle-aged couple in an SUV in the next lane apparently decide I’m not going fast enough and try to merge ahead of me, but I move up to prevent this. The man leans on his horn and yells obscenities out the window at me; I just wave and continue on my way, not thinking anything of it until I pull into the parking lot at work and the SUV comes speeding in. As I am walking to the door, the man gets out and starts yelling.)

Him: “JUST WHO THE HELL DO YOU THINK YOU ARE, YOU LITTLE B****? I SHOULD BEAT YOUR ASS RIGHT NOW AND TEACH YOU SOME G****** RESPECT!”

Me: “Is there a problem, sir?”

Him: “YOU FLIPPED ME OFF, YOU F****** C***!”

Me: “First of all, no, I didn’t. Second, even if I had there’s no law against that. Third, you tried to cut me off. Now if there’s nothing else, I have a job to get to.”

(At this point, this grown man who is at least old enough to be my father starts pointing and laughing like a little kid.)

Him: “Haha, you have to work today, you f****** loser! If you weren’t so stupid and lazy you’d have a real life!”

(I’ve heard enough. I take out my phone.)

Me: “Sir, did you need to buy something when we open?”

Him: “Hell, no, I—”

Me: *interrupting* “Then at this time I’m going to call the police.”

Him: *screaming again* “WHAT THE F*** FOR, YOU DUMB C***?”

Me: “Well, let’s see: you followed me here; that’s harassment. You threatened me with bodily harm, also a crime. You said you have no intention of buying anything at this store, and we’re not even open yet, so right now you’re trespassing on private property. The station is less than a mile from here so once I make this call officers will be here in about a minute. Maybe you’d like to make fun of them for working on a Saturday, too?”

(Needless to say, he got back in his car and took off, yelling a few more obscenities along the way while his wife flipped me off out the window.)

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