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Category: Bad Behavior

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That’s Just How I Egg-Roll

| GA, USA | Bad Behavior, Crazy Requests, Family & Kids, Popular

(My parents own two Chinese restaurants in succession beginning when I was born. Starting fifth grade, my parents allow me to help out by cleaning dishes, peeling veggies, and bringing food out. This particular event occurs during my seventh year. My mom is just beginning to train me on how to take orders from the phone. Because of this, the speaker on the phone was normally on, and we trained during the dead hours of three to four pm.)

Customer #1: “Hi, I’d like to place a pick-up order! I have a party that starts soon!”

Me: “Sure! May I have your first and last name, please?”

(Insert exchanges of information and orders of a lot of food. At this point, the order is finalized.)

Customer #1: “And I’d also like to add six free egg rolls to that order. I’m a close friend to the owner, and she does this all the time for me.”

(This was a red flag, since I knew who the close friends were thanks to my relationship with my mom. My mom nods for me to continue.)

Me: “I’m sorry, we don’t have that offer.”

Customer #1: “Listen, I can tell you’re new. The manager and I have known each other for a long time and she wouldn’t be happy to know you’re treating me like this.”

Me: “Um… I’m sorry, we don’t have that offer.”

Customer #1: “Excuse me; I can get you fired for treating me so rudely! You’re probably some stupid twerp in high school that finally got their first job after years of being a lazy b****. Let me speak to the manager!”

(My mom motions for me to give her the phone. The customer proceeds to say obscenities about me and how I threatened her while she was ordering. She proceeds to screech how shitty my parents were for raising a shitty, disrespectful kid. In the meanwhile, the waitress notified my dad and he’s standing at the desk listening in as well.)

Customer #1: “And you need to fire that little b****! Having horrible f****** teenagers like her will ruin your restaurant’s reputation!”

Mom: “That’s my daughter.”

(There was a moment of silence on the phone line, and then the lady hung the phone up. Since the order was for a party, she still came to pick up her food. My father, a 6’2”, beefy, Asian man with a large collection of cleavers, stood at the door staring her down the whole time. She never came back.)

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Dealing With An Emotional Rollercoaster

| Keansburg, NJ, USA | Bad Behavior, Crazy Requests, Popular

(I’m the ticket booth operator. We offer Unlimited Ride wristbands that can be used for the full day. The park opens at 10 AM, with larger rides starting at 12. The park suffered from a power outage about a half hour before, so about four rides are not working at the moment.)

Me: “Hi! How can I help you?”

Customer: “I would like a full refund for these wristbands. Your website said that all of the rides were open and none of them are! There is no one running these rides!”

Me: “Ma’am, we just opened, and I would have to call a manager to make a refund. The ride operators are not going to run empty rides. If you wait at the entrance of the ride you want, someone will be with you momentarily.”

Customer: “But the website said all of the rides would be running!”

Me: “Yes, all working rides will be running at 12 today. It says that on the website and brochure.”

Customer: “This is an outrage! I am going to expose this scandal!” *takes out phone and start filming all of the empty rides, while getting the ride operator’s faces in the shot*” This is going to go viral on Facebook and YouTube! No one will ever come here again!”

(At this point my manager walks up to her.)

Manager: “Is there a problem here?”

Customer: “Yes! I purchased these wristbands to use for all of the rides, just like your website said, and nothing is open here!”

Manager: “I’m sorry to hear that. Have you waited at the entrance of the ride you wanted so that the operator knows that you want to go on that ride?”

(The three ride operators are now standing around the ticket booth to see what is going to happen with this unruly customer.)

Customer: “No, they should just know to run the ride for us! I just want a refund for these wristbands!”

Manager: “Okay, let me handle that for you.”

(She gives the refund to the customer, and cuts off the wristbands from her and her daughter’s wrists, who is crying her eyes out, begging to stay while telling her mom that she is okay with not going on some of the rides. The mother just drags her out of the park.)

Manager: *telling the woman as she leaves* “Just so you know, my [Family Member] is a lawyer, and it’s illegal for you to post those videos with our employee’s faces in them.” *turning to me* “You handled that very well. Good job.”

(A few weeks later we had the busiest day of the summer. So much for no one showing up ever again…)

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Various Degrees Of Rudeness

| MO, USA | Bad Behavior, Family & Kids, Money, Popular, School

(I work as a cashier in a college town. I have already graduated but remain to work until I can find a job with my degree. It’s a busy day when an older man, in about his 60s, comes to my line. I know him to make rude and often sexist remarks at the expense of those around him. Behind him in line is a lady about the same age with her own shopping.)

Male Customer: *jokingly, as I start scanning his items* “So, you’re paying for my groceries today, right?”

Me: *trying to be polite and joking in return* “Well, if I could afford to do that, I wouldn’t be staying here to work on paying off my student loans!”

Male Customer: “Well, you should have had that figured out before you graduated high school!”

Me: *shocked, I try to remain good natured* “That would have been nice; not everyone could be so lucky. My first two years were paid for with scholarships, but the rest of my schooling was still very expensive.”

Male Customer: “My boys had it all figured out. You really shouldn’t be in college if you can’t pay for it.”

(The female customer behind him, obviously annoyed, starts to stand up for me as I continue scanning his items.)

Female Customer: “I know it’s hard these days. Everything is based on your income and tuition is so high. Good for you for getting an education. What was your major, dear?”

Me: “Thank you. I majored in environmental geology.”

Male Customer: “You’re never going to get a job.”

(Sadly, this isn’t the first time I’ve heard this. He’s already upset me in the past, so I’m determined to not let him do so again.)

Me: “Oh, I think I will. I’ve already had three job interviews, so I think my chances are pretty good.”

Male Customer: “Not with a degree like that. My boys majored in something smart, parks and recreation. They got good jobs and make more money than I ever thought possible.”

Me: “Well, that’s great for them. I’ll find a job here soon enough, and I’ll make plenty of money to cover the rest of my loans. Here’s your receipt.”

(He took his items and left, but not before summarizing that I would be working there with my worthless degree. I started ringing up the female customer’s items, obviously upset even though I had tried to not show it. She told me that she had known the old man since high school and his whole family did nothing but whine and complain about everything. She also told me that she was very proud of my education and wished me luck on my job search. If it weren’t for her, that man would have ruined my whole day!)