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Category: Bad Behavior

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Should Have Read More Into It

| CO, USA | Bad Behavior, Popular

(I work at a large, well-known craft store in the framing department. My official title is custom framer, but we occasionally get lost or needy customers at our counter, especially when it’s busy. While I am assisting a few customers at once (pulling frames, fetching ready-made’s from the sales floor, etc), a very aggressive middle-aged woman approaches me.)

Me: *carrying two large frames* “Is there something I can help you with?”

Customer: “Are all of your frames on sale?”

Me: “No, not all of them. The sale sign in front of the frames will say which ones are on sale. Like, for example, this sign—” *points to one of our very bright red sales signs with big bold lettering* “—says that the Memorial collection frames are on sale. The label on the frame—” *points to frame* “—says what collection it belongs to.”

Customer: *snippy tone* “Oh. I see.”

(Believing I had sufficiently helped her, I return to assisting customers back at the frame counter.)

Same Customer: *calling from the aisle* “Excellent customer service by the way!”

Me: *confused* “No problem!”

(Later on, I hear that the same lady went to our store manager and angrily complained that I had made her feel stupid by telling her to read.)

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Within A Hairs-breadth Of A Scam

| Raleigh, NC, USA | Bad Behavior, Food & Drink, Liars & Scammers, Popular

(I’m working late on a Friday night. Two men and a woman are seated at one of the tables in my section. They proceed to order mixed drinks with “upsell” (more expensive) liquors, appetizers, and racks of ribs. All in all, a rather pricey check for our chain restaurant. After I’d brought out the racks of ribs:)

Customer #1: “She’d like to add a side of broccoli with her ribs, with melted cheese on it.”

Me: “Of course. The extra side dish is about $2.69.”

Customer #1: “That’s fine.”

(The kitchen whip up the side dish very quickly: a mound of broccoli with fresh, gleaming, melted cheddar over the top. I take the plate out to the table, drop it off, fill up some drinks at the next table over, and return to my section in about three minutes to check that everything is going well. The plate with the broccoli is at the edge of the table, with a long black hair embedded into the cheese. The hair is easily eight inches long, and there is no way on the planet I would’ve missed it or brought it out of the kitchen if it had happened there. Frankly, it looked so revolting that I didn’t want to be the one that had to pick it up and take it back!)

Customer #1: “We want to return this because it’s got a hair in it.”

(Both of the men are clearly trying not to laugh, and the woman just looks at me like they think they are all very clever.)

Me: “Well, I’m very sorry to see that, sir. Do you want another side dish of broccoli to replace this, or just have it removed from your check?”

Customer #1: “No… no, we don’t. Look… can we talk to your manager?”

Me: “Certainly, sir.”

(I give them a bright smile and go to find my manager in the kitchen to show him the side dish before he goes to talk to them. Our manager laughs.)

Manager: “Where did THAT come from?”

(I explain. The manager looks around the kitchen and laughs again. He has short, salt-n-pepper hair. Our head cook is bald, and our other cook has short, curly red hair. My hair, also trimmed around ear-length, is red, and the only other waiter on at that point of the night wears his hair cut in short, bleached-blond spikes.)

Manager: “Some people… Look, don’t worry; I’ll go talk to them.”

(He returns in a couple minutes and explains he is taking the side dish ($2.69) off the check, but nothing else, and that he’d made that clear to the customers. The customers decide they don’t want dessert, and pay the bill (about $78) with cash and leave me a $2 tip, making sure to make a point of reminding me that the hair in their broccoli had been gross and that they don’t plan to return. Once the trio has left, one of the pair of elderly women sitting in one of the booths in my section calls me over.)

Lady: “I saw the whole thing! That man reached over and plucked one of the hairs off her head and stuck it in the food! They were laughing about it the whole time! I hope you didn’t get in trouble.”

Me: “No, ma’am, I didn’t. You see, nobody in our kitchen tonight has hair anything like they ‘found’ in the food, so they didn’t get away with anything more than having that single extra side dish taken off their check.”

Lady: “Well, good! I don’t know what’s with these young people today, trying to pull a fast one on hard-working people!”

(It was charming how indignant she was! I gave them their dessert teas for free for her honesty, and she ended up tipping me $15 on her $27 meal.)

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Dry Demands

| USA | Bad Behavior, Crazy Requests, Popular, Transportation

(A guest comes up to the desk with damp hair and a look of fury.)

Me: “Hello, may I help y—“

Guest: “I WAS TRYING TO DRY MY HAIR AND YOUR STUPID HAIR DRYER DOES NOT WORK IN MY ROOM! YOU’RE AN IDIOT AND SO IS THIS HOTEL!”

Me: “Um… I’m sorry ma’am. I’ll go fetch you another one.”

Guest: “YOU BETTER! AND HURRY UP, OR I’LL MISS MY FLIGHT! NOW! WHY ARE YOU STILL STANDING?”

(I tell the manager to watch the desk while I find her another hair dryer. It takes a long time because all I can find are broken ones. Finally I head up to the desk with a working dryer.)

Guest: *screaming* “MY FLIGHT! MY FLIGHT, YOU INCOMPETENT IDIOTS!”

Manager: *whispers to me* “Where were you? The lady was getting more and more agitated!”

Me: “I couldn’t find a working one.” *to Guest* “Here you go, ma’am. Again, sorry about that.”

Guest: “YOU’RE ALL IDIOTS!” *snatches dryer and goes to dry her hair in the lobby bathrooms*

(She takes a while, and meanwhile I notice something: it’s raining hard outside. She finally comes out and throws the dryer at my manager, which hits the counter. Pieces of dryer fall off and my manager picks it up. She makes a beeline for the door. I also notice she had no umbrella.)

Me: “Ma’am, wait…”

Guest: “WHAT, IDIOT?”

Me: “…Never mind.”

(She throws me a dirty look, stomps outside, and her hair goes from dry to damp again in five seconds. I saw her throw another childish fit in the street! Glad I didn’t have to hear it! All that for nothing.)

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Pretzel Cocktails

| Anaheim, CA, USA | Bad Behavior, Family & Kids, Food & Drink

(I am working at a vending location that sells pretzels.)

Customer: “I would like two salted pretzels.”

Customer’s Seven-Year-Old Daughter: “I don’t like salt!”

Customer: “What do you mean, you don’t like salt? You love the salt on my margaritas.”

Me: *speechless*

Customer: *to me* “What’s your problem? Is it because I let her lick my margarita?”

Me: “Here are your pretzels, ma’am.”

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Your Excuse Holds No Water

| CA, USA | Bad Behavior, Crazy Requests, Family & Kids

(I work at a city pool as the head lifeguard. We do not allow flotation devices such as life jackets, foam noodles, puddle jumpers (they go around the upper arms and the chest), etc. A family comes to the pool with puddle jumpers, and are told at the gate that we do not allow flotation devices in our pool. About an hour later, a family comes and has a child in a swimsuit that has built-in floaties in the front and back. We have no control over that so they are allowed. A few minutes later, I see a young girl with puddle jumpers on in line for the diving board. Her dad is with her.)

Me: “I’m sorry, sir, but flotation devices are not allowed in the pool.”

Dad: “She just wants to dive off the diving board and she’ll take them off.”

Me: “Sir, you were told at the gate that we do not allow any flotation devices in the pool. If she cannot swim to the pool on her own or without her floaties, then she should not go off the diving board.”

Dad: “This is ridiculous! This is a stupid rule!”

Me: “I’m sorry, sir, but not all parents are as careful with their children as you are. In the past, we’ve had too many children left unattended in the pool with a lifejacket on and no parent. Many parents expect the lifeguards to be babysitters while they read a book or play on their smartphones and leave their children in the pool. Even though they are wearing a lifejacket, those are not made for swimming but for floating. Some young children can actually get stuck face down in a pool while wearing a life jacket.”

(The dad pulls the little girl out of the line and she proceeds to throw a fit, crying and demanding to go off the diving board. I continue to roam the pool deck. I see this dad talking to a lifeguard up in the chair, then goes to the front gate and talks with the guard working the cash register. I go to the front gate to excuse the guard to rotate to his next station and ask the dad if I can help him with something.)

Dad: “You are a bunch of hypocrites! There is a girl in the shallow end of the pool with her mom and she has a lifejacket on! What are you going to do about that?”

Me: “Sir, this girl is wearing a bathing suit with the flotation pads built in. Do you want me to go over to the mom, tell her that the bathing suit is a flotation device and make her remove it and have her child swim naked?”

Dad: *grumbles something and walks away when I ask an approaching family how I can help them*

(The two other guards told me later that he said the same thing to them, and they both gave him the same answer about making that poor girl swim naked! He called me “Shrek” and told one of the other guards I was being a b****. He has come back two other times and caused trouble by acting childishly and deliberately breaking rules along with his wife. He is now known as the “Shrek” guy.)

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