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Category: Bad Behavior

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Making You Feel Down About The Upgrade

| Pensacola, FL, USA | At The Checkout, Bad Behavior, Food & Drink, Popular

(As a manager at this restaurant known for it’s square meat and ice cream desserts, it’s my job to keep the pace fast and satisfy our customers. This happened as our dinner rush was nearing the end.)

Cashier: “Welcome to [Restaurant]. May I take your order?”

Customer #1: “Yes, I’d like a large chocolate ice cream and a small vanilla.”

(Cashier tells them the total and takes their money. Sometimes when it gets busy, we make mistakes. I accidentally upgraded her vanilla into a large. Thinking she’d be happy, I open the window and start giving her her dessert.)

Me: “Ma’am, I accidentally upgraded your dessert. However, you weren’t charged for it! I do apologize.”

Customer #1: “Just means more ice cream for me!”

(So I smile, wish her a nice day, and close my window to go and bag the next order. As I open the window, expecting the next customer, I’m surprised to see my last customer.)

Me: “Is something wrong?”

Customer #1: “Where is my small vanilla ice cream?”

Me: “I’m sorry?”

Customer #1: My small vanilla! You never gave it to me!

Me: “Ma’am, you were upgraded to a bigger size.”

Customer #1: “I want my damn ice cream! You’re trying to rip me off!!”

(I finally lose my patience as she is destroying my fast drive times and hold my hand out.)

Me: “Ma’am, you obviously don’t appreciate the free upgrade. I’ll take that large vanilla and replace it with a small.”

(Realizing I’m not backing down or giving her more free ice cream, she gives a fake smile and tries to make herself likable again.)

Customer #1: “It was a free upgrade? I’m so sorry, dear; I don’t know what came over me!”

(She finally pulls off, and the next customer pulls up.)

Customer #2: “My gosh! You’d think people would be happy with a free upgrade! Are all your nights like this?”

Me: “There’s always that one person…”

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Left His Manners In The Last Town

| Richmond, VA, USA | Bad Behavior, Popular, Transportation

(I am mopping the store after closing one night when a man starts banging loudly on the door and yanking at the handle. I normally wouldn’t have opened up but I see he’s a truck driver and I am concerned something may be wrong.)

Customer: “Where the h*** is [Random Town], NC?”

Me: “I’m not sure, sir. I can tell you that you are still in VA, and I can let you in to look at a map if it would help.”

Customer: “I have a f***ing map, air head! [Random Town] is not on it! What truck driver doesn’t have a map? Do you know where it is or not?”

Me: “No, I’m sorry. I have never heard of it.”

Customer: “You work at a gas station, but you can’t give simple directions. How f****** useless are you?!”

Me: “Well, I’m sorry, sir, but passing a geography test was not a requirement of my employment.”

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Antisocial Assistance

| New Brunswick, NJ, USA | Bad Behavior, Money

(Because of the latest hurricane knocking out power in my city for almost two weeks, people on social assistance have been coming in with food vouchers for groceries. It says on the voucher for FOOD ONLY, so many customers need to pay for other essentials separately. Because of this, they usually need to be done at customer service.)

Supervisor: “We have a large order from social assistance at register 10. They already started, so I said it was okay to suspend the transaction when they’re done and bring it over to you.”

Me: “Thank you! Please make sure the cashier knows not to ring through anything that isn’t food. It has to be separate.”

(The supervisor leaves and later comes back, telling me the customer is being very aggressive to the cashier about it.)

Me: “Sir, it looks like you’re purchasing cleaning supplies. We can’t do it on the same bill that you use your voucher on. We can do it separately, and it’ll only take two min—”

Customer: “No. I want to pay the difference. I’m already over the amount anyway.”

Me: “While that’s all well and good, Social Assistance will refuse to pay us back if we don’t. Please put the cleaning supplies up so we can void them out.”

Customer: “But I’m already over the amount. I want to do it on this bill.”

Me: “Sir. I can’t. I need to do it separately.”

Customer: “Fine!” *turns to his wife* “We got a pair of f****** Nazis over here.”

(The customer practically threw the TWO items at me, continued to argue with my supervisor, and stormed out without the cleaning supplies.)

Supervisor: “Did this really just happen?”