Category: Bad Behavior

Screening The Customers

| Portsmouth, England, UK | Bad Behavior, Movies & TV, Wild & Unruly

Me: “That’s two adults for [Movie] at 15:50; you’ll be in screen 12.”

Customer: “No, that’s wrong.”

Me: “Oh, I’m sorry. Did you want a later showing?”

Customer: “No, screen 12. You don’t have a screen 12.”

Me: “Um, yes, we do. We have 14 screens.”

Customer: “No, you’re lying to me and sending me to the wrong screen. You don’t have a screen 12. You only have 3 screens.”

Me: “No, we have 14.”

Customer: “Then why does that say screens 1-3 on it?”

(The customer points to a large sign on the opposite side of the foyer that indicates where screens 1-3 are.)

Customer: “Huh, huh, so, fix this now, and do your f****** job correctly.”

Me: “Screen 12 is on the other side of the foyer.”

(We are at the ice cream counter which obscures the view of the sign indicating screens 4-14.)

Customer: *leans over the small counter and right into my face* “There is no f****** screen 12. Fix it, you stupid b****!

Me: *I step back, walk around the counter and step into the foyer, taking a few steps out until the sign is visible* “Sir, if you could just step over here?”

Customer: *looks confused, but stamps over* “What?”

(I point at the sign for the screens and remain silent.)

Customer: “But… But…”

Me: “That is the direction for screen 12, but since you were verbally abusive and threatening towards a member of staff I’m refusing you service and asking you to please leave the premises before I call security. The front doors are that way.”

(He started screaming and swearing enough that in the end we had to call security to remove him, and he didn’t get a refund on the tickets he’d already paid for.)

Not Even In Line And Out Of Line

| USA | Bad Behavior, Technology, Time

(Our customers who come in are served on a first-come, first-serve basis, since it typically takes anywhere from 15-45 minutes per person depending on what they need. It’s a Sunday, several of our staff are on vacation and several others have called off sick, and there’s already nine people waiting for various services. As I go to call the next customer who has been patiently waiting for close to two hours, a female customer who has just entered walks up to me.)

Customer #1: “I need help.”

Me: “I’m terribly sorry, but we’re quite busy. Can I get your name to add to the waiting list? We’ll have someone with you as soon as possible.”

Customer #1: “I just have a quick question, though. Shouldn’t take more than a few seconds.”

Me: “I suppose if it’s just a quick question, I can help. Then after I can take your name down if you’ll need further help.”

Customer #1: “Good, I just need to know if you’re taking trade-ins for [Older Model Cellphone] to get money off of the new updated version.”

Me: “As long as it’s in working condition, we absolutely do.”

Customer #1: *trying to hand me her old cell phone from her purse* “Great. Well, I’ll just give you this, and I’d like [Newer Model Phone]. I want the silver-colored model if possible. I also want a case. I’m not picky about it, but preferably one that’ll last. I also want to switch my data plan. I only have 2 gigs now, but I wanna up it to 4 because I’ve been going over a bit. Also, we need to add my husband to our plan and to get him a phone. He doesn’t want anything fancy, though.”

Me: *refusing to take her phone* “I’ll be able to help you with that. Can I just your name for the waiting list?”

Customer #1: “Oh, I just wanted to do it now.”

Me: “Unfortunately, ma’am, we have a number of people who have been waiting to be assisted. I can take your name down though, and assist you shortly.”

Customer #1: *narrowing her eyes* “But I want to do this now.”

Me: “Ma’am, we have a waiting list. I have to help people on a first-come, first-serve basis.”

Customer #1: *starting to fume* “Well, I’m not waiting.”

Me: “Unfortunately, I need to be helping the next person on our waiting list. If you’d like, I can take down your name, but unfortunately I won’t be able to assist you at the moment.”

Customer #1: *screaming* “But I don’t want to wait! If they’ve all been waiting, surely they won’t mind waiting a little longer.”

(Everyone is now looking. Another customer who is standing nearby chimes in.)

Customer #2: “I’ve been waiting over an hour. As a matter of fact I DO mind having to wait longer just because you can’t be bothered to wait like the rest of us!”

Customer #1: “Go to h***!”

(She storms towards the door, turning before she leaves…)

Customer #1: “This is terrible customer service, you know! I shouldn’t have to wait! You took my question, that means I am being helped first and foremost!”

Customer #2: “No, you’re just a terrible f****** customer!”

Customer #1: “You shut your mouth, you f****** hog!”

(Another voice pops up.)

Customer #3: “Uh… [Name]?”

(Customer #1 turned and saw another customer who seemed to recognize her, and was staring at her in shock. She went red and bolted, leaving the rest of the room snickering and laughing. It’s always fun to see someone like this get embarrassed by their own behavior. Unfortunately, I didn’t find out who the other customer was or how they knew the woman.)

Making A Messy Diaper Of Things

| CA, USA | At The Checkout, Bad Behavior, Family & Kids

(I work in a small gas station that has a small aisle of hygienic products tampons, diapers, soap, etc. A guy who looks about twenty three walks in and goes over to the aisle, he stays for a moment, looking in his wallet a few times before coming up with two boxes of diapers and a pack of tampons. He’s behind an older man with two cases of beer and a box of diapers.)

Older Man: *mutters* “I only have ten f****** dollars…” *places diapers off to the side and pushes beer towards me*

(The man pays for his beer and leaves, muttering about how mad his wife’s gonna be when he gets home without diapers. The younger man steps forward and put his stuff down. When he saw the price he smiled a bit.)

Young Man: “And a pack of [Brand] cigarettes. But I can actually put my kid and girlfriend before habits.”

(He had his ID and everything.)

Fine Print And A Fine Wife

| Pittsburgh, PA, USA | At The Checkout, Bad Behavior

(I get a page that a customer is heading to check out. I head over to the register to ring them up, an older couple holding one of our “take me” tags with item numbers on them.)

Me: “Hey, how was your shopping experience?”

Wife: “It was nice; we need two of these today, please.”

Husband: “They’re on sale.”

Me: “Great! Let me make sure we have them in stock.” *I page back to the warehouse and get the okay that we have them* “Okay, so we have them. Did you want us to have them built? It’s 80 a piece.”

Wife: *pointing to husband* “That’s what he is for.”

(All three of us laugh, I begin scanning in the numbers they come up 219.99.)

Husband: “That’s wrong; you have a sign that says 40% off!”

Me: *dreading this since it will be the fourth time today dealing with this issue* “Well, sir… it actually it’s up to 40% off on select—”

Husband: “Right, select, and it was part of it!”

Wife: “Calm down.”

Me: “I will check for you but I am pretty sure this is not part of this offer.”

(Still remaining calm I page back to a coworker who checks and it comes back not on sale no signs are near it either.)

Me: “I’m sorry, sir, that desk is not part of—”

Husband: “That is false advertising!”

Me: “I’m sorry you feel that way but it is no—”

Husband: “Yes, it is! There are signs everywhere!” *points to the first sign walking in the door about the up to* “See? How was I supposed to know it’s not one of the select ones?!”

Me: “Well, sir, if you read the fin—”

Husband: “The fine print, missy. I am—”

Me: “Sir, please refrain from calling me by anything other than my name, [My Name].”

Husband: “Now, listen here, m—”

Wife: “Enough, [Husband]. Leave the girl alone. I told you it wasn’t on sale. [My Name], please ring this up, I saw that if I have a rewards I can save 10%. Is this true?”

Me: “Yes, may I have your phone number?”

Wife: “Of course.” *glaring at her husband, gives the number*

(Her husband has snuck outside to smoke.)

Wife: “I’m sorry about him. He tries this all the time.”

Me: “No worries, I’m just glad I could help you out. Would you like one of us to load these into your car?”

Wife: *thinks for a moment and smirks* “No, I think I will have [Husband] do it; maybe it will teach him.”

Me: *laughs* “Well, if you decided he has learned his lesson feel free to ask for our help. Good luck; have a great day!”

Wife: “Thanks for the help.” *leaves as I look out the window I see her ripping him a new one and he comes in to get the desks refusing to look at me*

Me: “Have a great day, sir!”

They All Come Out On Halloween

| Port St Lucie, FL, USA | Bad Behavior, Food & Drink, Holidays

(It is seven am, Halloween morning, during the start of our breakfast rush. We park two cars, one for a large order and one for two hash browns.)

Employee: *comes back inside after bringing the two bags out to the cars* “I think you guys handed me the wrong order. The woman gave me a receipt for a large order but the man said he didn’t have two hash browns either. The man stuck the bag with the big order between his legs. I asked for the receipt and food but he wouldn’t give me either.”

Man: *on cue* “I want my f****** food! I got the wrong order!”

Employee: “I was trying to get the receipt, sir, but can we get the bag back?”

Man: *in a smug tone* “Oh, bite me.”

Me: “Okay, sir; just let me see your receipt and I will gladly get it to you.”

Man: “I JUST WANT MY F****** FOOD!”

Me: “I understand, sir. I can go ahead and print the receipt for you if you’d like. Just let me know what items you had and I can get it for you.”

Man: “Are you f****** kidding me? JUST GIVE ME MY FOOD!”

Me: “Sir, I will. I just need to know what you had so I can get it for you.”

Man: “This is f****** stupid. You won’t give me my food!” *stomps out of the store, never bringing the bag with the wrong order back*

Woman: *comes inside* “I’ve been waiting for my order for a while now.”

Me: *utterly perplexed* “I… I believe that man just left with your food. But don’t worry, ma’am, I’ve got it for you.”

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