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Category: Bad Behavior

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Hold For An Hourly Rate

| St. Louis, MO, USA | Awesome Workers, Bad Behavior, Money, Popular

(I work for a third-party seller/distributor of cellular phone service. It is the late 1990s, when cell phone service is just starting to transition from analog to digital in most states. Because a credit check and a contract is required to activate service, some customers are surprised when the credit check comes back that we require a monthly billing to their credit card, or worse, a $700 deposit. I take a call from a customer. After I run the credit check, I get the alert that he will need to pay a deposit or set up automatic payments.)

Customer: “What do you mean? My credit’s fine! Check it again!”

Me: *calmly* “I could check it again, sir, but it’s going to come back with the same result.”

Customer: *getting angry* “Well, it shouldn’t!”

Me: *still calm* “I’m sorry you feel that way, sir, but that’s what always happens when we get a report like this. In order for me to activate a line for you, I’ll either need to take down a deposit, or set up payments using a credit card.”

Customer: “I want to speak to your supervisor!”

Me: “I am one of the supervisors.”

Customer: “Then let me speak to somebody else!”

Me: “Sir, if I get you on the line with someone, they’re only going to tell you the exact same thing that I am.”

Customer: *yelling* “I DON’T CARE! Get me on the line with your supervisor!”

Me: *still calm* “All right, sir, no problem. Would you mind holding for just a minute?”

(We were always forced to ask permission to put people on hold, never tell them we were putting them on hold.)

Customer: *now irate* “I DON’T WANT TO BE PUT ON HOLD!”

Me: “I’m sorry, sir, but in order for me to get you on the line with someone else, I need to place you on hold.”

Customer: “I’ve been waiting long enough, and I don’t want to wait anymore! I want to talk with someone else RIGHT NOW!”

Me: “I understand, sir. Let me place you on hold—”

Customer: “NO, D*** IT! Don’t you DARE place me on hold! This is a waste of my time! Do you know how much I make an hour?”

Me: *rolling my eyes* “No, sir, I don’t.”

Customer: “$350.00. I charge $350.00 per hour, and in the time I’m talking to you, I could be making money. You’re wasting my time, and I’m losing money!”

Me: *matter-of-factly* “Sir, do you want to know how much I make an hour?”

Customer: “No!”

Me: *taking authority on the line* “Too bad, sir. I make $9.00 an hour. And I’m telling you this to give you some perspective. Between the two of us, the only one that can help you get your service turned on IS ME. Frankly, I don’t care how much you make, and it doesn’t motivate me to give you better service than anyone else. So you can either let me place you on hold so I can get a supervisor, or I’ll be glad to end the call, and you can go to a local [Company] store and do this all over again with them.”

Customer: *silence*

Me: “I’m going to place you on hold now, okay?”

Customer: “Fine.”

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Give A Dog A Bad Name

Portland, ME, USA | Bad Behavior, Bigotry

(I work in a small department store that also sells cigarettes. A regular customer comes in with his dog. We’re generally pet-friendly and just assume any dog brought in is a service dog. The man comes to the register with a couple of items and asks for a pack of cigarettes. While he is standing at my register, a black woman comes in. The dog goes crazy, barking at her, and she dashes behind my register and hides behind me.)

Me: “Sir, we’re a pet friendly establishment, but if your dog is going to bark at customers, I’m going to have to ask you not to bring him in anymore.”

(The man is beet-red in the face and looks livid, but he doesn’t say a word as he takes his stuff and leaves. Less than twenty minutes later he comes back.)

Customer: “I want the items you stole!”

Me: “Sir, I didn’t take anything.”

Customer: *brandishing his receipt* “I bought candles, and they weren’t in my bag; I want them now. And another thing, my dog is a service dog. I’m a d*** vet and I fought overseas so that [racial slur] can f***ing live here and go [makes rude sounds mimicking ululating] all over the place.”

Me: “Sir, please calm down.”

Customer: “You f***ing n*****-lover! That was a service dog; I can bring him anywhere I f***ing want!”

Me: “Sir, service dogs are allowed in any public place, but if they cause a disturbance, we are well within our legal right to refuse them entrance.”

(At this point he’s come around the counter at me and is leering over me. My coworker, a young black man, has to come step in between the man and me.)

Coworker: “I’m going to have to ask you to leave or I’m going to call the police.”

Customer: *string of profanities and racial slurs*

(Finally we get him to leave with further threats of calling the police. Not twenty minutes later however he comes back in demanding the candles I supposedly stole.)

Me: “Wait right here by the door. I’ll get them.”

(While I go to grab the candles, he proceeds to yell at all the patrons in the store to watch their bags and check their receipts because we are “dishonest n*****-lovers who steal.” I hand him his candles.)

Customer: “F*** you, b****; enjoy your African store!”

Coworker: “We will; thank you.”

(He left. However, my manager refused to allow us to ban him from the store, and I had to deal with him twice more before I resigned.)

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Became The ‘Butt’ Of Your Own Joke

| PA, USA | Bad Behavior, Popular, Technology

(I work in the electronics department of a major retailer. The phone rings one evening. On the other end is a girl, who sounds to be about 14 or so, and I can hear muffled giggles behind her, so I know she’s got it on speakerphone.)

Me: “Electronics, how can I help you?”

Caller: “Oh… yeah, do you have cameras there?”

Me: “Yes, we do”

Caller: “Do you have any green ones?”

Me: “Yes, we have a Nikon model that is green.”

Caller: “Is it waterproof?”

Me: “Yes, this model is waterproof to 75 feet.”

Caller: “That means it takes pictures underwater, right?”

Me: *now certain this is a prank call* “Right…”

Caller: “Can it take a picture of a tree?”

Me: “Yes, it can.”

Caller: “Can it take a picture of my butt?”

(Cue giggling from the other end, that explodes into full-blown laughter at my reply:)

Me: “Oh, no, I’m sorry, miss; this model doesn’t have a wide angle lens!”

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The Mother Of All Complainers

| Cleveland, OH, USA | At The Checkout, Bad Behavior, Money, Popular

(I work at a restaurant where a server has to pay the bill if a customer walks out. One day a customer arrives with his friends. The group decides to split the bill between them. One young man writes down the name of a friend and leaves the restaurant. After contacting him on Facebook, he agrees to pay. After a full run around that takes four to five days, he ultimately does not. I am having an unpleasant day, and do not feel like losing out, even for a small amount. I contact the police. Afterwards, his mother arrives to tell me off.)

Mother: “Just who the f*** do you think you are calling the police? You made me look like an idiot over eight dollars. You should feel ashamed about making such a problem over this.”

Me: “Your son wrote down the name of his friend and walked out. That isn’t acceptable. In here, we have to pay if someone walks out, and I don’t like losing out. Short of that, what he did was illegal.”

Mother: *screaming* “How DARE you? My child wouldn’t do such a thing, and you harassed him over some imaginary crime and made a big problem out of seven dollars? It’s eight dollars. It means nothing!”

Me: “If it’s nothing, then would you kindly pay? I need to work, and you’re scaring the other patrons.”

Mother: *ear-splitting shrieks* “I will not. Quit making problems for good people. I don’t have the time for this.”

(The manager walks up.)

Manager: “Ma’am, I have to ask you to leave. You are causing a disturbance.”

Mother: “I’ll make as much noise as I want until this b**** stops complaining about her imaginary money!”

(Shortly after the police were contacted, and two officers dragged her out. She tried to come back twice, but she was informed if she showed up again she would be detained.)

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A True Halloween Horror Story

| Stroudsburg, PA, USA | Bad Behavior, Liars & Scammers

(I work at a small, family-owned, specialty Halloween store. We help customers with special effects makeup, costumes, and various other items.)

Customer: “How do I use liquid latex and the bruise wheel?”

(I spend 45 minutes explaining exactly how to do the look he was going for while his kids run around the store. When I finish the sample, he takes a picture of it on his phone.)

Customer: “Great! I’m going to go to [Chain Competitor] now! Your prices are way too high!”

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