Category: Bad Behavior


One Customer To Wine About

| CA, USA | Bad Behavior, Food & Drink, Popular

(I am filling in for my discount grocery store’s liquor manager on his day off. It’s the closing shift, and there is more work to be done than people to do it. There are about two hours left until we close and things are getting more hectic by the minute.)

Front-End Manager: *on intercom* “[My Name], you have a wine call on line one.”

(I pick up using the nearest phone.)

Me: “Hello, this is [My Name]. How may I help you tonight?”

Customer: “Hey, I’m [Customer]. I don’t know if you know but I shop there a lot. I was wondering if you had [Popular Brand of wine]? I want to buy some.”

Me: “I think we have some of that brand. Do you mind if I put you on hold while I make sure we do?”

(The lady on the other end says it is fine. I put her on hold and trot to the wine section, where I find that we have two varieties of the red wine the customer wants, although both display stacks are down to less than three cases apiece.)

Me: “Yes, ma’am, we have [Wine Brand] in cabernet and merlot. Should I put some aside for you? We’re open for another hour or so if you want to buy it tonight.”

Customer: “No, don’t bother. I’ll come in tonight and get some for myself.”

(The customer briefly thanks me and hangs up. I resume my duties, which now include the tasks of another coworker who went home sick on top of stocking the beer and wine department and the bread racks. About 30 minutes later…)

Front-End Manager: *on intercom* “[My Name], service to the wine department, please.”

(I abandon the cardboard I’ve been breaking down and go to the wine department. There is a middle-aged woman standing there that I recognize from the previous evening; she’d knocked a container of pancake syrup onto the floor, where it had made quite a mess.)

Customer: “Hello, I’m [Customer]. We spoke earlier on the phone? I was hoping to get some help with my wine.”

Me: “Yep, the wine you’re looking for is right here and here.”

Customer: “Okay.”

(I motion to the two stacks of wine, on opposite ends of the block. I deduce that since she hasn’t taken any, and that she probably wants at least a case, even though she’s already declined to have me put one aside for her.)

Me: “Were you looking to buy a case?”

Customer: “How many bottles are in a case? 12?”

Me: “Yes.”

Customer: “I think I want a bottle of the merlot—”  *there are two bottles left in the display* “—and eleven bottles of the cabernet.” *there are a full twelve bottles in that display* “Oh wait, I want ten of the cab and two of the merlot.”

(I count out the total of twelve bottles of the two varieties and place them in her grocery cart. Now, at this point it must be noted that to form our wine displays we cut the cardboard boxes about 3/4 to the bottom and give the sealed tops and dividers to liquor customers for free, leaving the bottom of the box as a flat display.)

Me: “There’s your wine ma’am. Anything else I can help you with?”

Customer: “Yes, can I get a wine box?”

Me: “Yep.”

(I scurry off to look for one, but I quickly find that we are out. Customers routinely tend to pirate the boxes for non-liquor use. As quickly as possible I go to a reserve pallet in the back and cut a standard box from an unopened case. I return with the box, feeling tired and out of breath, as it has been a long day at the end of long work week.)

Customer: *in a condescending tone* “Oh, I wanted a box with flaps on the top. You know, so you can seal it up again for me. I need to store this wine in my garage with the box on its side.”adxffdfff

(At this point, she would have been far better served if she’d asked me to reserve a case. There were no empty wine boxes with flaps on them – there never were any like that to begin with.)

Me: “Okay, umm… Ma’am, we don’t have any like that right now.”

Customer: *in a condescending tone* “Sure you do.”

(She points at one of the two remaining unopened cases in the stack. The customer doesn’t even hesitate before pushing past me and clearing the two remaining bottles off the top – placing them haphazardly on the floor, tossing the flat, ripping open the next box and swiftly emptying the box. When she is done, she takes the now-empty box, leaving me to keep other interloping customers from tripping on the 14 wine bottles littering the floor.)

Customer: *still in a condescending tone* “Don’t worry; you’ll get it one day.”

(She pats me patronizingly on the shoulder and walks off, pushing her cart. At that point I observe she’s helped herself to a third bottle of the merlot, leaving the next box in that stack ripped open and thus rendering it unusable for future customers. This interaction has lasted nearly 30 minutes and I am down 3 wine boxes. I abandon restocking the wine and use the little time I have left dealing with aisles. The customer has stayed in the store. At one point, she is on the next aisle chatting up one of my equally-busy coworkers.)

Customer: “You know [My Name] in the wine department? He doesn’t seem very happy. Maybe your manager should talk to him.”

(My coworker shrugged that off and the customer eventually checked out. I later found out that the same customer makes trouble for the cashiers and routinely scams our 100% money-back guarantee.)


Enough To Tip The Cup

| Philadelphia, PA, USA | Bad Behavior, Money, Popular

(I am a server at a restaurant right on a main road. It gets really busy sometimes and I am struggling to keep up. I finish taking my orders and turn to see one of my tables had a tip on it, so I grab the money and ask if I can help her with anything before she goes.)

Customer: “Yes. You forgot my to-go cup.”

(I look at her drink. It’s basically empty but I smile and turn to go get the cup.)

Customer: “See these bottom feeders? They only work for you when the money’s on the table.”

(I heard her as I was walking away and was fuming. I walked back, firmly put her to-go cup down, then looking her dead in the eye, slammed the tip back down with it and walked away to take my next table’s order. Your three dollar tip on an 80+ dollar bill was not worth my pride.)


The Mother Of All Bad Customers

, | Salt Lake City, UT, USA | At The Checkout, Bad Behavior, Family & Kids, Food & Drink, Popular

(I work at a very popular fast food place. It’s Friday night, so we’re incredibly packed. I’m on front register, which I rarely do; I usually always make the food. Despite this, I have no affiliation with the drive-thru, as I’m trying to take care of all my customers by myself. A woman comes up almost behind the counter and starts SCREAMING at me, interrupting the customer’s order I’m currently taking.)


(The store goes silent as this woman is almost yelling bloody murder.)

Me: “I apologize, ma’am! I am currently serving customers up front but I can grab my manager for you!”


Me: *dumbfounded*, but trying to get my line back in order as she storms out*

Next Customer: “What a f****** b****. I’m sorry. I can’t believe people get off on screaming at hard workers over food. I’ve always loved how well you guys work here, and I don’t mind waiting for good food.”

Coworker: *head down, in shame* “That was my mom. She’s so embarrassing.”

(I later found out she cut in line and screamed at a manager of mine until she cried. I still boil remembering this transaction, but I still feel awful for my coworker. I heard he went home and told her off royal and she hasn’t tried it again.)


How Do You Like Dem Apple Pies?

, | Fulton, MS, USA | Bad Behavior, Crazy Requests, Food & Drink

(I work at a very popular fast food chain. This happens around 10:30 pm. I am working the drive-thru window.)

Me: “Welcome to [Restaurant]! How may I help you?”

Customer: “I would like to order two apple pies, please.”

Me: “I’m sorry, ma’am, but we only have one apple pie left for the night. Is there anything else you would like along with that pie?”

Customer: “How much is one pie?”

Me: “Eighty-nine cents.”

Customer: “Aren’t they two for a dollar?”

Me: “It’s $1.19, actually. Plus tax, it’s $1.27.”

Customer: “You can just sell me that pie for fifty cents then.”

Me: “I’m sorry, ma’am, but I’m not allowed to do that.”

Customer: “Well, it’s not my d*** fault you idiots don’t have stuff prepared for customers like you should, so I should get the pie for half the price.”

Me: “Ma’am, I am sorry, but I cannot give-”

Customer: “Stop talking and listen! I’m offering to pay for the d*** thing, so you’re not GIVING me anything!”

(By this time, I’m fed up and I decide to tell my manager about it. While I am explaining what is happening to my manager, the woman is still cussing into my headset. My manager has on a headset as well, so she hears the whole thing. Right as she is about to intervene, the woman blows up completely.)

Customer: “You know what? F*** this s***! F*** this company and f*** you! I will file a complaint on your a** and have you fired, you stupid f****** b****!”

Me: *turns headset back on* “Oh, please do, ma’am. You’ll be doing me the biggest favor.”

(The woman drove off, but she never filed a complaint and I still have my job. I always make sure we have a few apple pies left over towards the night in case I ever have to encounter someone as stupid as her again.)


Our Great DiscrimiNation, Part 4

| USA | Bad Behavior, Bigotry, Popular

(It’s a very busy day, as it’s the end of Ramadan. Lots of Muslim customers are here, and as expected, they find quiet corners to do their prayers in. I’m walking inside and see a customer berating one of the men.)

Customer: “Keep your [slur] religion at home! This is a good Christian establishment they have kindly let you in!”

Me: “Sir, please stop!”

Customer: “You! Kick this d*** n***** out!”

Me: “I’m asking YOU to leave. This man has done nothing to you.”

Customer: “He’s f**** rubbing his terrorist religion in my face! He’s probably gonna blow this place up! Him and his [slur] family!”

Me: “I’m asking you one more time to leave, before I call security.”

Customer: “Yeah, call them! Kick this [slur] out and arrest him!”

(I call security. The Muslim man tries walking away, but the other customer grabs his arm and pulls him back.)

Customer: “NO, YOU DON’T! You’re gonna go detonate your f**** bomb or something! Your a** stays here where I can keep people safe!”

Me: “Sir, please do not touch him! He has done nothing to you or anyone else!”

Customer: “HE’S GONNA KILL YOU!”

(At this point, lots of people are staring and backing away. The Muslim man looks frightened, but doesn’t move. Security pushes through the crowd.)

Customer: “Thank f***** God you’re here! This [slur] was gonna blow the whole place up!”

Security: “You’re gonna have to come with me.”

Customer: “What?! Why?! He’s the one that’s gonna blow us up!”

(Security drags the screaming customer away. I turn to the other man.)

Me: “I’m very, very sorry about that! Are you all right?”

Muslim Customer: “Yes, I’m fine, thank you. And thank you for standing up for me.”

(The Muslim man had his tickets given to him for free. The customer who had attacked him was banned for life.)

Our Great DiscrimiNation, Part 3
Our Great DiscrimiNation, Part 2
Our Great DiscrimiNation

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