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Category: Bad Behavior

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Monitoring (Lack Of) Progress, Part 2

| TX, USA | Bad Behavior, Extra Stupid, Popular

(I am one of the customers in this story. I’m waiting behind an elderly gentleman at the customer service counter, to pick up something I ordered online. As I’m watching him, he has a monitor but nothing else on the counter, and I’m bracing for a long wait as I fear he’s about to complain about the ‘computer.’ Sure enough…)

Elderly Gentleman: “This piece of trash isn’t working! It has too many cords and when I plug it into the wall it just says something some stupid signal cable.”

Cashier: “Did you plug it up to the computer tower?”

Elderly Gentleman: “What the f*** do you mean ‘computer tower.’ This is the computer!”

Cashier: “No, sir, this is just a monitor.”

Elderly Gentleman: *suddenly yelling* “NO, THAT’S THE COMPUTER! YOU A**HOLES ARE ALWAYS TRYING TO SELLING ME S*** I DON’T NEED LIKE THE BIG BOX.”

Cashier: “I’m sorry, sir, but this just allows you to be able to see what you are telling the comp—”

Elderly Gentleman: “JUST GET ME THE F****** REFUND ALREADY!”

Cashier: Do you have the box it came in?”

Elderly Gentleman: “NO!”

Cashier: “Then, I cannot do that. I’m s—”

Elderly Gentleman: “GET ME YOUR MANAGER!”

Cashier: *on the overhead* “[Manager] to Customer Service. [Manager] to Customer Service.”

(Seeing no way around this, I decide to try something that helped my granny understand the basics of the computer.)

Me: “Um… excuse me.”

Elderly Gentleman: “WAIT YOUR TURN!”

Me: “I’m actually wanting to help with you something.”

Elderly Gentleman: *scoffing* “Oh, really, like you could.”

Me: “Listen, I know your problem. My grandmother had the same thing.”

Elderly Gentleman: “Oh, did she now. These a**holes trying get her to buy more than she needed and selling junk?”

Me: “No, sir, she didn’t understand how it worked. You see a computer is a little like a TV: If you get a TV by itself, no converter box, no cable, no nothing, what do you usually get?”

Elderly Gentleman: “Snow.”

(At this point another employee arrives.)

Me: “Right, now when you add a cable box to it what do you get?”

(At this point, I can see the gears turning in his mind.)

Elderly Gentleman: “You get the channels and shows?”

Me: “Yes. Now replace the TV with this—” *I point to the monitor* “—and the cable box with the ‘big box’ and you have the similar thing.”

Elderly Gentleman: “But why the h*** are the big boxes so d*** much?”

Me: “Because they are more than just a receiver. They can also connect to other big boxes, they can play CDs, and do other things. Plus the big boxes are able to be used to do more than up, down, left, and right.”

Elderly Gentleman: “Oh! Hang on? The black boxes connecting to others, is that what that blue ‘E’ is for?”

(I nod as I realize a third employee join the group along with others, making me a little nervous. Thankfully the third employee starts to take over, keeping up with my comparisons. When I start to turn to the cashier and the second employee…)

Me: “Ummm… sorry… about that. Though, I’m here to pick up an order.”

(I show them my ID and order # but find that I’ve been handed a gift card, too.)

Me: “I didn’t ask for a card.”

Employee #2: “No, take it, and please fill out an application online. Include [Manager] in the notes. We’ve been needing help with exactly what you did.”

Me: “Thanks, but no thanks on the gift card. I will, however, do the application.”

(I did get hired on a few weeks later and have been commended on my ways to help customers understand computers. Though, that elderly gentleman is still my top customer.)

Related:
Monitoring (Lack Of) Progress

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Installed The “Lies” Plug-In

| CA, USA | Bad Behavior, Bigotry

(I work at an antique store but sometimes we get electronics and modern merchandise in the store. I always greet customers when I’m working as cashier since the registers are right in front of the door. This woman walks in and I greet her, but she just glares at me. I knew she would be trouble.)

Customer: “Hi. I was wondering how can I find out if this actually works?” *she has an old phone in her hand*

Me: “Well, what does it say on the tag?”

Customer: “I already read the f****** tag. It doesn’t say anything besides the description of the phone.”

Me: “Well, unfortunately, ma’am, in order for me to find out whether this phone works or not, I would have to unplug the telephone cord. That would turn off our fax machine and our credit card machine, so unfortunately, I can’t tell you if it works.”

Customer: “Well, isn’t there another store I can go to and ask them if they’ll unplug their lines for me?”

Me: “I can assure you that no businesses around here will be willing to unplug their lines to plug in a phone that doesn’t belong to them.”

Customer: “Don’t f****** lie to me, you b****! The other store I went to said they would unplug their lines for me!”

Me: “We’re not affiliated with that store, ma’am. I’m not allowed to walk over there and ask them to unplug their lines.”

Customer: “Well, no wonder you’re such a fat b****! You can’t even walk a couple of blocks to help me?! I want to speak to your manager immediately! Why would she ever hire a fat little s*** like you?! What kind of store is this?! I want to speak to the owner. You’ll get fired, just see!”

Me: “No problem, ma’am. I’ll have my manager meet with you shortly.”

Manager: “What’s the problem, ma’am?”

Customer: “This stupid employee of yours was extremely rude to me! I want her fired immediately!”

Manager: “What has she done to you?”

Customer: “She REFUSED to plug this phone in for me.”

Manager: “Ma’am, I heard the whole conversation. There is no need to lie about someone who’s young enough to be your granddaughter. If you like the other store so much, I suggest you find your phone there.”

Customer: “You’re all racist! I’m calling the person who owns this place! I’ll Yelp how terrible you and your employees are!”

(She promptly left the store, red faced and embarrassed. I never did find that Yelp review, though.)

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Ladies Of The Night Plight

| USA | Bad Behavior, Hotels & Lodging

(My coworker and I are working late night at our hotel. Around one am, this young woman walks in.)

Coworker: “Hello, may I help?”

Young Woman: “Yes, I need to go to Mr. [Name]’s room. What is his room number?”

(Due to our privacy policy, we cannot give out guest’s room numbers. My coworker tells her this.)

Young Woman: “Well, he just called me, like, 15 minutes ago and told me to come over. Can you call his room?”

Coworker: “Sure, we can do that.”

(He dials the room and there is no answer.)

Young Woman: “Ugh, this is so frustrating! Can you go and knock on his door or something?!”

Coworker: “No, we can’t do that. Does he have a cellphone number you can call?”

Young Woman: “No! I can’t call his cellphone!”

(At this point, we’re wondering if this woman is this guy’s secret mistress or something. According to his reservation, he’s on government-paid business. Finally, my coworker decides to go up to the guy’s room and knock. This is what he said happens.)

Coworker: *finds guy’s room wide open* “Hello? Mr. [Name]?” *sees him passed out on the bed, snoring* “Mr. [Name]! Mr. [Name]!”

(He didn’t respond, so my coworker figured that he was waiting for this young woman, and intentionally left his room open for her. But anyone could’ve walked in and stolen all his stuff! His laptop and wallet were lying in plain sight. People’s stupidity boggles me.)