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Category: Bad Behavior

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The Storm After The Calm, Part 2

| KY, USA | Bad Behavior, Crazy Requests, Popular

(Friday we were closed due to a blizzard. We open back up normal time on Saturday since the roads are finally clear. I am running the register when an older gentleman walks up.)

Me: “Hi, sir! How are you?” *I run up his items*

Customer: “Honestly, I’m pissed off!”

Me: “Oh, I’m sorry.”

Customer: “Yeah, you should be. You all were closed yesterday!”

Me: “Well, sir, it was due to bad weather.”

Customer: “I really needed this stuff. I waited outside for 20 minutes but you never opened!”

(I look over in his bag and noticed all he bought was a soda and a large can of tomato juice.)

Me: “I’m sorry, sir. Next time we will risk our employees lives on icy roads just so you can get one can of tomato juice! I mean who cares if someone wrecks and dies!”

Customer: “Well… never mind!”

(He paid for his stuff and ran out the door… forgetting to grab his oh-so-important merchandise!)

Related:
The Storm After The Calm

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Cut-Price Husbands

| New Zealand | Bad Behavior, Bigotry, Popular, Tourists/Travel

(We have a policy in which we will beat our competitor’s prices by a dollar if a customer pays on that day. We can make no further discounts or deductions on the reduced price if a customer asks for that service, as if we do, we risk running a debit with the airlines. We publicize this far and wide, so we get customers approach us on a daily basis.)

Customer: “I’ve found this price to the USA, but I want you to price beat it for me.”

(This can involve a few minutes of work, as we have to research the price, and confirm it is still valid. In this case everything is fine, and I can proceed.)

Me: “Okay, well, we will match this price, and better it by $1.”

Customer: “No. No, I want more off. You will give me another 10% off the price, and waive all the fees.”

Me:”I’m sorry, but that’s just something I can’t do. This is the lowest price you can get. It is already a sale price, and we’ve dropped the price again to beat our competitors. I can’t give you anything further. Dropping the fees will actually anger the airline, as that incorporates their fuel charges. ”

Customer: “No, you will. And I might buy more travel from you in the future.”

Me: “I’m sorry, sir, but I can’t.”

Customer: “Give me a discount!”

(This goes on for more than 10 minutes with the customer insisting that I must give him a 10-20% discount.)

Me: “Sir, honestly, I have given you the best price in the country. I can get my manager to confirm this, if you would like?”

Customer: “No, I can tell your manager will just do what you say. This is because you aren’t married isn’t it?”

Me: “What?!”

Customer: “You’re not wearing any rings. You’re not married, as you obviously don’t know how to treat a man. If you give me this discount, it will prove that you are worthy for a husband!”

(Unbelievably I kept my cool. He went away after 30 minutes, telling me what a hard and difficult woman I was. He still booked, and even then harassed my colleague for asking about the entry visas!)

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A Repeat Problem

| TX, USA | Bad Behavior, Food & Drink

(To keep from making the order wrong, I repeat the order at the end before they pay to make sure it’s correct.)

Me: *repeating big order back to older gentleman customer*

Customer: *obviously not paying attention*

Me: “Does that sound right?”

Customer: “Yes! Make sure my order is correct!”

Me: “Okay, that will be [total].”

(15 minutes pass and they get their order.)

Coworker: “That guy with his family is asking for you. Go see what he wants.”

Me: “Yes, sir, what’s the problem?”

Customer: “I told you I didn’t want cheese on my burger and I wanted fries with ALL my burgers. Those are missing fries!”

(He didn’t say that at all and I know because I’m very attentive for this reason.)

Me: “Sir, I repeated the order back to you to make sure it was correct…”

Customer: “NO! You obviously were not listening to me!”

Me: “Okay, I’ll go ahead and fix your burger and get you some fries.”

(And of course we had to make a new burger and he got three free side orders of fries. He probably just did it for free stuff…)