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Category: Bad Behavior

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A Gluten For Punishment, Part 2

| Portland, OR, USA | At The Checkout, Bad Behavior, Crazy Requests, Food & Drink, Popular

(I am in a sandwich shop waiting in line while the customer ahead of me orders.)

Customer: “Can I get a six-inch gluten free bread?”

Employee: “Sure, no problem. Do you want me to toast the bread before I put the toppings on?” *this is a standard offer for their gluten free bread*

Customer: “Yes.”

Employee: *after toasting* “So what kind of sandwich are you having today?”

Customer: “Scrape off the gluten.”

Employee: “Ma’am?”

Customer: “I can see the gluten. The dark bits. Scrape them off.”

(The employee scrapes off the toasted bits of the bread.)

Customer: “I want [Sandwich].”

Employee: *puts first type of meat on the bread*

Customer: “NO! Ham goes on the other side.”

Employee: *puts ham on the other side and starts putting on salami*

Customer: “No! Salami goes on last!”

(This goes on for each and every single thing the employee puts on the sub. The entire time he’s smiling like she’s the best customer in the world.)

Me: *after she makes her purchase and leaves* “Doesn’t she know it’s all going to the same place anyway? It tastes the same however you put it together.”

Employee: “Yes, it does.”

Me: “How do you put up with customers like that?”

Employee: “She’s a secret shopper. [Nearby branch of the same company] told me she might come by today.”

Related:
A Gluten For Punishment

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No Technology Policy Leads To No Policy

| Tucson, AZ, USA | Bad Behavior, Technology

(Today is August 7th. A new customer who started on July 28th, from a remote city in CA, calls and ask for his auto policy number. After I look him up and find his policy, I notice he doesn’t have an e-mail. Since we are trained to ask for one, I use this to segue to his request.)

Me: “Sir, do you happen to have an e-mail I can put on file, and we can send you proof with your policy number on it?”

Customer: “No, I don’t have an e-mail and I don’t have access to a printer.”

Me: “No problem. In that case here is your policy number. It’s [number].”

Customer: “Will this work for registering my car with the DMV?”

Me: “No, sir, probably not. They are going to want to see the insurance card itself. But, you should have it in your mailbox by now, judging by your start date.”

Customer: *getting a bit upset* “I’m not near my PO box right now and I don’t check my mail that often.”

Me: “Well, I can also fax it, if you have access.”

Customer: “I don’t have fax; can you fax it to the DMV?”

Me: “No problem, you just need to grab the fax number from your local DMV.”

Customer: *sighs heavily, obviously more upset, making it sound like WE are somehow inconveniencing HIM* “I knew I should have gone with another company!”

(I kindly explained that it didn’t matter who he was insured with, there is no other way, other than the three obvious options, to get him proof. He hung up, still unhappy. So, you are a technological holdout that doesn’t bother to check his mail at a PO box that he has to have, because by choice, he lives in the middle of nowhere. But it is, of course, the company’s fault you don’t have proof to register your vehicle properly.)

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Some People Are Proof Of Unreasonableness

| PA, USA | Bad Behavior, Criminal & Illegal, Popular

(Customer has come in to order very expensive, custom business cards. She has a file, in PDF format, that a designer has clearly set up for her. The cards are quoted and a proof is printed and signed off on. This is the exchange after her cards are completed.)

Me: “Here you go, [Customer]. The cards turned out great.”

Customer: “Oooh, there is a mistake.”

Me: “I’m sorry to hear that, but the mistake is there on the proof, which you signed off on.”

Customer: “Well, I won’t accept these.”

Me: “[Customer], the file you brought and signed off on is exactly what is on the card.”

Customer: “I don’t care. The font is all wrong. I don’t like the way it looks on the card. I won’t pay for them.”

(The customer has already paid for them, using her credit card and accepted our policy by approving the proof, but this happens from time to time, so we have a policy for this exact situation.)

Me: “The only thing I would be able to do is rerun them at a very minor discount, but you would still need to pay for these cards.”

Customer: “This is ridiculous. Why should I pay for your mistake?”

Owner: “Can I help you?”

Me: *explains situation, including the discount part, with the customer arguing and being rude the entire time*

Owner: “Well, that is all we can do. You ordered a gold embossed card on a very expensive stock with a custom die-cut. Even at cost, these are expensive business cards.”

Customer: “I DO NOT ACCEPT THIS!”

Owner: “Doesn’t matter. You either take them or you don’t. Either way, you still have to pay for them. Any error is your error. You had a designer provide you the file, which you provided to us. We could not have changed it.”

Customer: *throws cards on the floor* “This isn’t over.”

(She was right, it wasn’t over. She called the police and reported us for credit card fraud. We explained the situation to them. They laughed at her. She disputed the transaction with her credit card company and won. Apparently our signed proof with our policy wasn’t enough. She went out of business a few months later.)