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Category: Bad Behavior

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Ladies Of The Night Plight

| USA | Bad Behavior, Hotels & Lodging

(My coworker and I are working late night at our hotel. Around one am, this young woman walks in.)

Coworker: “Hello, may I help?”

Young Woman: “Yes, I need to go to Mr. [Name]’s room. What is his room number?”

(Due to our privacy policy, we cannot give out guest’s room numbers. My coworker tells her this.)

Young Woman: “Well, he just called me, like, 15 minutes ago and told me to come over. Can you call his room?”

Coworker: “Sure, we can do that.”

(He dials the room and there is no answer.)

Young Woman: “Ugh, this is so frustrating! Can you go and knock on his door or something?!”

Coworker: “No, we can’t do that. Does he have a cellphone number you can call?”

Young Woman: “No! I can’t call his cellphone!”

(At this point, we’re wondering if this woman is this guy’s secret mistress or something. According to his reservation, he’s on government-paid business. Finally, my coworker decides to go up to the guy’s room and knock. This is what he said happens.)

Coworker: *finds guy’s room wide open* “Hello? Mr. [Name]?” *sees him passed out on the bed, snoring* “Mr. [Name]! Mr. [Name]!”

(He didn’t respond, so my coworker figured that he was waiting for this young woman, and intentionally left his room open for her. But anyone could’ve walked in and stolen all his stuff! His laptop and wallet were lying in plain sight. People’s stupidity boggles me.)

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A Worthless Use Of Time

| USA | Bad Behavior, Money, Technology, Time

(I run IT services for a small company that assists with management of independent businesses. As the only person in the organization who is highly computer-literate, I also run an email-based helpdesk to answer IT-related questions for clients but have to charge a flat fee for phone support so as to keep the phone from ringing all the time. A known-to-be-difficult business owner pays the fee electronically without even opening an email support ticket first, and then calls in seconds after the payment comes through.)

Me: “Hi, thanks for calling [Company] IT Services. How can I help you?”

Client: “First of all, I think it’s ridiculous that I have to pay just to talk to a live person.”

Me: “I understand your frustration. What can I do for you?”

Client: “I don’t know. I just have some questions about my web presence.”

(We provide basic homepages for our clients so as to boost the profile of their brick-and-mortar locations, with a portal they can use to do things like update their hours, address, and ‘About Me’ on their own.)

Me: “Great, I can definitely help with that. Just to let you know, this sounds like the sort of thing that I could easily handle over email and then could refund your money and not have to charge you anything.”

Client: “No, no. I only want to talk to a real person. I’ll pay the d*** fee. So… umm… uh… let’s see… Can you go look at my About Me page? I don’t know if I like the wording I put on there last year. Can you re-type something for me?”

Me: “Sure, what would you like it changed to?”

Client: “Um… let’s see… can you change [word] to [synonym]. And take out that next sentence. No, on second thought, put that sentence back.” *long pause* “I changed my mind. Can you go back to the first line and put in what I originally had but then add something that makes me sound better, like that says I’m the best in my town?”

Me: “Sir, wouldn’t it be easier if you just emailed me the corrected paragraph when you know what you want it to say?”

Client: “No, your stupid fee is the same whether I have you for one minute or fifty-nine minutes so I’m gonna get my money’s worth. Just hang on. I’m waiting for my inspiration.”

(He proceeds to surf the Internet, even watch some YouTube videos, while keeping me on the line for 20 more minutes listening to him click, mutter to himself, and watch videos.)

Client: “Okay, I got it. I’m going to dictate word for word and I want you to type what I say.”

(I do this; four paragraphs worth across three separate sub-pages of his basic website.)

Client: “Now save it so I can look at it.” *pause while I do this and he refreshes* “Oh, this is much too informal. You just typed what I said without doing your part to make me sound better? What am I paying for? This won’t do. Hold on.”

(A few more minutes of silence pass.)

Client: “All right. Since I’m having to do everything, I don’t know what I’m paying for, but I’m sure gonna get my money’s worth.”

(His basic website is supposed to be self-managed, so he’s clearly not “having to do everything”!)

Client: “So, here goes. Go back to that first page and I’m gonna dictate again. This time we’ll get it just so.”

Me: *after we get to the last page* “Great, your website has been fully updated. We’ve added or revised content on every page and it’s fresh and new. Do you have any other questions?”

Client: “Nope. I still don’t see why I had to pay for this, but I need to get on with my day. Have a good day.”

(He’s taken up 52 minutes on the phone, not counting my time logging all of this in his consulting file. A couple minutes later, he calls back.)

Me: “Hi again. Is there something else I can do for you?”

Client: “Yeah… I was watching something else on YouTube and I want to get it added to my site.” *starts reading off the YouTube URL, not clearly enunciating any of the letters*

Me: “Sir, could you email that to me instead?”

Client: “I don’t like using email since I just want to talk to a real person, but I guess I can email you just this once.”

(I receive the link and embed it in his site and let him look at it.)

Client: “Umm… I guess I just wanted to see what it would look like having a video on my website. I don’t really need it there. Take it off. But I got my money’s worth, didn’t I? You have a good day now.” *hangs up with a chuckle*

(He spent a total of 59 minutes and 40 seconds on the phone. He must have had a timer or something running on his end to “make sure he got his money’s worth.” I ended up working almost an hour late that day trying to catch up on the things I actually needed to be doing in order to keep the company’s computer systems maintained.)

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Does A Good Job Of Making A Fool Out Of Himself

| UK | Bad Behavior, Wild & Unruly

(I work in a supermarket that is in a mainly ethnic area. One night, a man has done his shopping and is doing what he wants while I and a colleague chat and have a laugh. He suddenly turns around and walks up to my coworker.)

Customer: “Are you making fun of me?!”

Coworker: “Erm, no, I’m just talking to [My Name].”

Customer: *getting more angry* “YOU THINK YOU CAN MAKE A FOOL OF ME?!” *proceeds to swing his arms and flip over the cart of groceries he had just brought and leaves the supermarket*

Me: “What the f*** was that about?”

Coworker: “I don’t know, but he does that every time he comes here.”