Category: Bad Behavior

Giving You A Tip Right Back

| Novi, MI, USA | Bad Behavior, Bigotry, Food & Drink

(It is shortly after nine on a Monday night. I have not had a single table since seven so the cook, who is the owner’s son and my age, and I decide to close up shop early. On a regular Monday we close at ten so we are only closing 45 minutes early. Then all of a sudden the phone rings while I am closing up the cash register. Seeing as we are the only two in the restaurant I answer on speaker phone so I can still use my hands to count the drawer.)

Me: “Thank you for calling [Restaurant]. How can I help you?”

Customer: *irate* “Yeah why the f*** are your doors closed?”

Me: “I’m terribly sorry, sir. The owners have chosen to close a bit early tonight. So sorry for the inconvenience.”

Customer: *growing more irate by the word* “Well, you know WHAT?! I can’t believe this s***! I am a regular customer who spends a good amount of money here and am here multiple times a week.”

Me: “Again, I apologize, sir. I would love to have something made for you, but all the grills are shut off and it would take quite a while for them to heat back up. I don’t make the rules; I abide by them.”

Customer: “Yeah? Well some of us don’t have a f****** wife or girlfriend at home to cook dinner for us and we work late! I was just in there the other day and I left the waitress a very good tip, and I didn’t have to do that!”

(Mind you I was the SERVER he referenced, and indeed he is a regular customer. Where he went wrong was the comment about the great tip he left, and the onslaught of curse words.)

Me: *firmly but politely* “Well, sir, again I am very sorry for the inconvenience regarding this evening. But may I add that I was the server that you tipped the other night and while yes, I appreciate your tip, 10 percent is hardly a ‘very good tip.’ Oh, and another thing, with a piss-poor mouth like that no wonder you can’t find a lady to want to stay home and cook for you when you get home. Now I have to go. You’ve wasted a sufficient amount of my time.” *click*

(He came in later that week and apologized to me.)

Won’t Miss This Misogynist

| BC, Canada | Bad Behavior, Bigotry

(The customer calls in because he has no signal on his TV. After verifying simple things, such as ‘is the cable box turned on,’ the customer randomly turns nasty.)

Me: “Okay, sir, can you just press input on your remote for me?”

Caller: “I’M NOT A DUMMY!”

Me: “Nobody assumed that, sir. I just need you to press input so we can get to video.”

Caller: “NO, WHO ARE YOU TALKING TOO?! THIS IS A JOKE! WHAT DO I DO?”

Me: “Sir, press input and then we sel—”

Caller: “NO! F*** YOU! YOU PUT ME ON TO A MAN RIGHT NOW, YOU LITTLE S**T!”

Me: “I can’t transfer you back to the queue and that’s exceptionally sexist.”

Caller: “WELL, I AM F****** SEXIST! NOW PUT ME ONTO A MAN, YOU DIRTY S**T.  I’M NO F****** DUMMY!”

Me: “Your wife must be a very lucky woman and I don’t have to take this abuse; I am terminating this call.”

The Mother Knows Her Call Of Duty

| OH, USA | Bad Behavior, Family & Kids, Technology

(I am working at a customer support center for a popular online video game.)

Me: “Hello, support.”

Caller: “Hi, my son can’t get into his account.”

(I verify her information and pull up the account.)

Me: “Ma’am, it seems you son’s account was suspended because he violated community guidelines.”

Caller: “What does that mean?”

(I get the report open and my jaw drops. He was reported for harassment. Gamers are infamous trash-mouths, but this one of the disgusting guys who harassed our female players. And I have his mother on the line.)

Me: “It looks like your son was reported for harassing another player. Do you know if he was using his account last Saturday?”

Caller: “Oh, yes, that was him. What did he do? Did he swear?”

Me: “Among other things. Do you have an email address that I can send a copy of our suspension notice and transcript of the event in question?”

(She gives me her email and keeps talking while I type and send.)

Caller:  “I don’t see how you can ban him for a little swearing? I read the rating; don’t the characters swear? What did he say that was so bad?”

Me: “I am not comfortable repeating it. Did you get the email?”

Caller: “Yes, I—”

(She goes very quiet.)

Me: “Ma’am?”

Caller: *she talks in that deadly, angry-mother tone*“Thank you for informing me of this. Unfortunately I will need to cancel his account.”

Me: “I will go ahead and do that for you. Can I help you with anything else today?”

Caller: “No, thank you. I have to go talk to my son now.”

(I didn’t stop grinning all day long, knowing at least one online harasser met justice.)

You’re Only Cursing Yourself

| USA | Bad Behavior, Language & Words

(One of the few good policies is that we can hang up, with no warning, on customers if they start cursing at us.)

Technical Support Representative #1: “[Company] tech support. What may I help you with?”

Caller: “Your [bleeping] piece of [bleep] is not [bleeping] working.”

Technical Support Representative #1: “Sir, if you don’t stop cursing and tell me what the issue is…”

Caller: “[Bleep] you, just fix the [bleep]ing piece of [bleep].”

Technical Support Representative #1: *click*

Technical Support Representative #2: *same thing*

Technical Support Representative #3: *same thing*

(By now we are sharing the customer number and start answering:)

Technical Support Representative #6: “If you curse, we hang up…”

Caller: “[Bleep].”

Technical Support Representative #6: *click*

(A few more rounds of this and he finally gets to me.)

Me: “Shut up and listen. We are here to help you. You curse, I hang up. Now tell me what’s wrong and I’ll help you. Your call, curse or help?”

Caller: *in a rather meek voice* “Okay, but I’m a bit frustrated.”

Me: “Don’t worry; I’ll walk you through it.”

(He cursed once in the conversation, paused and apologized. It took only ten minutes and was a really a simple fix.)

Needs To Make A Clean Break

| Atlanta, GA, USA | Bad Behavior, Crazy Requests, Movies & TV

(I’m trying to clean out a theater between shows, when the crowd waiting for the next show decide to come in and have a seat.)

Me: “Excuse me, but could everyone please give me a few minutes before you come in? I’m trying to clean up before the next show.”

(Everyone ignores me and continues to find a seat.)

Me: “I’m sorry, but I’m trying to finish cleaning. Could you wait a few me a few more minutes?”

(People still keep coming in, and the theater is beginning to get crowded.)

Me: “Uh… I need to finish cleaning in here.”

(More people keep coming, and I finally give up and head back out to the lobby. A few minutes later one of the customers storms back out.)

Customer: “Excuse me, sir. That theater is a mess! Why doesn’t somebody go in there and clean it?”

Me: *face-palm*