Category: Bad Behavior

You Were Asking For It

| USA | Bad Behavior, Bizarre

(We are encouraged to ask our customers what brings them into the store. Here are the responses we usually get:)

Retail Worker: “Hi, what brings you in today?”

Customer #1: “I’m fine, thanks.”

Retail Worker: “Hi, what brings you in today?”

Customer #2: “No thanks, just looking.”

Retail Worker: “Hi, what brings you in today?

Customer #3: *stares, blinks, no answer*

Retail Worker: “Hi, what brings you in today?

Customer #4:  “Jesus Christ.”

Retail Worker: “Hi, what brings you in today?

Customer #5: “I’m not done shopping.”

Not Interested In Being A Decent Human Being

, | UK | Bad Behavior

(I’m behind a woman who is being served. I notice something as she takes her food and leaves.)

Me: “Miss. Miss! MISS! You left—”

Customer: *while walking away* “Not interested!”

Me: “But, miss—”

Customer: *while still walking away* “I SAID, I’M NOT INTERESTED!”

Me: “I don’t care. You’ve—”

Customer: *now at the door and finally decides to turn around* “How many times do I have to—”

(She eyes me, then the purse hanging by the strap from my finger. She opens her handbag confused and then blushes furiously.)

Me: “Get it now? Don’t care.”

(I don’t even bother to let to her walk back up to me. I just toss the purse and turn. I don’t even know if she caught it.)

Worker: “You could have just handed it to me and let her find out on her own.”

Me: “That wouldn’t exactly be the nicest thing to do.”

Worker: “Yeah, I guess your way was just as satisfying.”

Has No Hang-Ups About Hanging Up

| QLD, Australia | Bad Behavior, Bizarre

(I am serving a customer at the changing rooms in our store. The phone rings and before I can pick it up a customer answers.)

Customer: *on the phone* “No, we can’t help you.” *hangs up the phone*

(The customer then walked away as if nothing had even happened. The customer on the phone called back and abused me for 15 minutes about rude staff hanging up on him.)

Scratch That Return

| Odense, Denmark | At The Checkout, Bad Behavior

Customer: “I would like to return these clothes.” *puts a pile of four or five shirts and blouses on the counter*

Me: “Okay. Do you have your receipt?”

Customer: “No, I don’t, but you have them all up on your shelves.”

Me: “Okay, let’s see what we can do.”

(I look for the tags in the neck area of each blouse and shirt because they have the bar code numbers printed on them.)

Me: “Sorry, but all the tags have been cut off of your clothes.”

Customer: “Of course, I always do that. They bother me.”

Me: “But then I cannot take them back, because you have altered them.”

Customer: “Well, why not? Just put them back on the shelves.”

Me: “I cannot do that. We cannot sell them to anyone else.”

Customer: “Why not?”

Me: “You have altered them. Would you buy these if you found them on the shelf?”

Customer: “No, of course not! But… aahhh, you are useless! Give it back, then!”

(Angrily, the customer clawed at the clothes, which were in a pile on the counter, and in the process scratched the back of both of my hands, leaving long, red marks. She threw them in her cart and marched away.)

Your Order Will Be Ready Never

| Mashpee, MA, USA | Bad Behavior, Food & Drink

(I’m a supervisor in a popular health food restaurant where you pick up your food at the counter when it’s ready. Customers usually give a name and get a pager to ensure that they receive the correct order, but some customers wait by the counter instead of at a table. On this particular day, we are short staffed, so I am assembling plates and putting them on the counter.)

Me: *puts two plates on counter* “Order for Sue!”

(A man who has been standing nearby comes over to the counter.)

Man: “Ooooh, what are these?”

Me: “That’s [Menu Item]. Did you have an order for Sue?”

Man: “I think my order was under Joe, but wow, these look great!” *proceeds to pick up the plate*

Me: “Excuse me, that order is for a different customer. You can’t just take someone else’s plate!”

Man: “And who’s going to stop me? You, fatty?”

Me: “Sir, I’m six months pregnant, but that doesn’t mean I can’t get around this counter quick enough to stop you from walking off with those plates that clearly do not belong to you. Your order is almost ready and it looks like you ordered something entirely different than this customer.”

Man: “I’d like to see you try that.”

(He turns to walk away and bumps into an older woman, spilling all of the food all over the floor.)

Woman: “Oh, my goodness! Let me help you.”

(She gets him some napkins and I have already directed one of my cashiers to clean up the mess.)

Woman: “Do you have an order for Sue? My pager went off.”

Man: “Your food got ruined thanks to this nasty b**** over here!”

Woman: “What happened?”

Me: “This customer decided your food looked better than what he ordered and tried to take your plates. I asked him to stop, but you came just in time to stop him from receiving service here ever again.”

(After hearing a great deal of protest from the rude sandwich thief, my manager gave him a refund and asked him not to come back. I ended up giving Sue his lunch in a doggy bag after remaking her order.)

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