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Category: Bad Behavior

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Size ‘L’ For Lazy

| The Netherlands | Bad Behavior, Popular

(During my studies, I work part time at a high-end clothing store. One of my tasks is to fold clothes in the women’s department. I’ve just folded a high pile of baby-pink polo shirts, when a woman comes up and starts pulling on the bottom of the pile.)

Me: “Can I help you?”

Woman: “I need this in size L.” *pulls random polos from the pile*

Me: *grabs polo* “Here you go, an L.”

(The woman heads for the fitting room, and just as I have reshaped the pile to something neat, she returns and throws her crumpled polo shirt on top of it.)

Woman: “Aaah, no. You know? Pink just isn’t my colour. Now, fold.

(She waves her hand at me to make me work.)

Me: “…”

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When Sales Lead To Wails

| Seattle, WA, USA | Bad Behavior

(I am a customer in this story. I am entering a popular shoe chain when a very upset woman walks out.)

Customer: “Don’t go in there! They’re on you like poop on a diaper!”

(I walk inside and see the salesgirl with a surprised look on her face.)

Me: “What was she upset about?”

Salesgirl: “All I did was ask her if she needed help finding anything.”

(I only wish I had gotten there earlier so I could have stood up for the salesgirl whose only crime was doing her job.)

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Feeling Fuel-ish, Part 3

| UK | Bad Behavior, Transportation

(A young woman comes in to pay, while we can see her mother waiting in their car. In the UK, customers fill up their cars themselves, and then pay for the fuel.)

Customer: “£10 on pump six, please.”

Me: “I’m sorry, but there’s no fuel there. Are you sure that’s the correct pump?”

Customer: “Yes, I’m sure; it’s that red car.”

Me: “Well, there’s no fuel there. Perhaps she hasn’t fueled up yet?”

Customer: “I guess you’re right…”

(Five minutes later, she reaches the front of the queue again.)

Customer: “£10 on pump six?”

(I look out the window, the mother is still sitting behind the wheel of the car, and there’s still no fuel recoded on the pump.)

Me: “Uh… there’s still no fuel for you to buy.”

Customer: “What- still? This is unbelievable!”

(She leaves again. Shortly afterwards, we watch as the red car reverses away from pump six, then reverses towards a different pump, so it’s now facing the wrong way. The mother finally activates a fuel pump for us, fills up, and comes inside herself.)

Customer #2: *throws a £10 note on the counter* “£10 of fuel on pump seven, PLEASE!”

Me: “Uh, there’s £20 recorded on that pump. Are you sure that’s you?”

Customer #2: “Yes, I am SURE, and I am very annoyed, because I’ve been here for over 10 minutes now, and it took way too long for me to be able to fill up!”

Me: “I’m very sorry about that, but please be aware that it can take up to 20 seconds for the fuel to start flowing once you lift the nozzle. If you put it back in the cradle before it’s activated, then nothing will happen.”

Customer #2: “But I didn’t even touch anything! Why wasn’t the pump working? You need to put up a sign saying that your pump is out of order!”

Me: “I’m sorry. Are you saying you never actually placed the nozzle in your tank? You need to physically move the nozzle, or of course it won’t work.”

Customer #2: “Really? That’s a bit stupid; I don’t like it at all!”

Me: “This is how every filling station in the country operates, ma’am… I really don’t know what else to say?”

Customer #2: “Well, they don’t do it like this in Ireland, I can assure you! And I only have £10.” *indicates her daughter in the queue behind her* “She can pay the other half. There should be a sign!”

Related:
Feeling Fuel-ish, Part 2
Feeling Fuel-ish

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Expressing About The Express Lane, Part 2

| NS, Canada | At The Checkout, Bad Behavior, Popular

(I am working at the customer service desk, which has a five-item limit so that customers who actually need help at the desk don’t have to wait forever behind people who are just buying groceries. Despite the neon pink signs stating the limit people will come through with way more than five, but will usually apologize and say they didn’t see the sign. However…)

Me: *in the middle of ringing through 10-15 items* “Just to let you know for next time sir, this desk is for one to five items only.”

Customer: *in casual, uncaring tone* “Yeah, I know. I read the sign.”

Me: *speechless*

Related:
Expressing About The Express Lane

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Acting Cold Caller

| UK | Bad Behavior, Money, Popular, Time

(I know that cold calling isn’t anyone’s favourite thing, but it’s my job and I need to pay rent. It isn’t a scam company, but a call centre for a gas and electric company; we dial people who have opted into marketing; they always deny it, but they’ve clearly forgotten or misread the marketing. My current customer seems a little too eager to do the quote. He takes the time to get his current info about his supplier and his energy usage and so on.)

Me: “So, just a few more minutes of your time and I’ll get that set up for you now.”

Him: “No.”

Me: *continues with the spiel of why it’s a better deal* “…so, why would you not want to go for it?”

Him: “Because I don’t want to go for deals offered by people who phone me up when I didn’t ask for it.”

Me: “Then why did you even do the quote?”

Him: *smugly as he possibly can* “Well, you’re wasting my time so I figured I’d waste yours as well.”

Me: “I’m paid an hourly rate, sir; I just technically made £3.50 in the half an hour we spent on this call.”

(The guy stammered and hung up. I honestly get why people hate cold calling, and in all fairness, so do I, but some people I call are just so badly-behaved and I love these tiny victories I can get over them.)

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