Category: Bad Behavior

Not App-y With Your Answer

| USA | Bad Behavior, Technology

(I work for a call center that contracts out to a phone company.)

Me: “Thank you for calling the [Company] support. My name is [My Name]. How can I assist you?”

Customer: “My app isn’t working right.”

Me: “How is it not working right?”

Customer: “It’s not transmitting data to my watch.”

Me: “All right, there’s some troubleshooting steps we can do.”

(I lead the customer through the steps, but it still isn’t connecting properly.)

Me: “At this point, the app is launching properly. Contacting the developer of the app is the next step.”

Customer: “You mean, like, on their web page?”

Me: “Yes. If the app is installed and launching like it should, but still not working, that would be the next step.”

Customer: “I already did that.”

Me: “You contacted them?”

Customer: “Yeah, it’s a known problem. I just wanted you to have a different answer.”

The Customer And Your Wife Is Not Always Right

| Dallas, TX, USA | Bad Behavior

(Our company has a very similar name to another company and we get their customers call in all the time asking for products that my company does not sell below is what happened when someone calls.)

Me: “[Company]. This is [My Name].”

Caller: “Hi, I need to buy [Product we don’t sell but Other Company does].”

Me: “I’m sorry, sir, I’m afraid you’ve called the wrong company. You need [Other Company]; we don’t carry those products.”

Caller: “But my wife gave me this number.”

Me: “Well, then, your wife gave you the wrong number. You are going to have to find the number for [Other Company].”

(After that the caller hangs up and I go back to what I was doing. Not even ten minutes later my phone rings again with the same person calling.)

Me: “[Company]. This is [My Name].”

Caller: “Hi, I need to buy [Product we don’t sell but Other Company does].”

Me: “Sir, you called the wrong number again. I’ve told you that you need [Other Company]. We are a different company from them. We don’t sell the product you are looking for.”

Caller: “ARE YOU TELLING ME MY WIFE WAS WRONG? SHE’S ALWAYS RIGHT!”

Me: “Yes, I am telling you that your wife is wrong. Have a nice day and I hope you find the correct number for [Other Company].”

Caller: *screaming in the background*

Me: *hangs up*

Very Fluid Parenting

, | AB, Canada | Bad Behavior, Family & Kids

(I am a server at a restaurant where one side is family dining and the other is 18+ only, the drinking age in Alberta. Each side, while under the same roof, has completely different entrances, the sports bar clearly marked in bold letters – NO MINORS, 18+. A party of five brings in a very young baby in a child seat into the sports bar.)

Me: “I’m sorry, but this is an adult’s-only bar. No one under 18 is allowed.”

Customer: “It’s okay; she’s only a few months old.”

Me: “It’s actually illegal for your child to be in this part of the restaurant. It’s only for adults. You are more than welcome to try the other side. They have the same channels and sports playing over there.”

Customer: *scoffs and rolls her eyes at me* “It’s not like I’m going to give her any alcohol!”

Me: *very slowly* “I’m sorry, ma’am, but you cannot have your BABY in a BAR!”

(She got flustered and then just muttered something to me as she and her baby left the bar, with the rest of her friends slowly following, looking embarrassed.)

A Stampede Of Demands

| Calgary, AB, Canada | Bad Behavior, Crazy Requests

(I work as a manager in a popular and large restaurant in downtown Calgary. The first day of the Calgary stampede has started with parades and such, and we have a full house/patio and a line of at least thirty people waiting to be seated. I am supporting the hosts with the chaos. A woman storms up to the front of the line, interrupts the hosts, and demands a table.)

Woman: “We have fourteen people. That will be five, five, and four.” *all the while she is slamming the host’s stand EVERY TIME she says five, five, and four*

Host: “I’m sorry, we can’t accommodate those numbers without a wa—”

Woman: “There are fourteen people, and that will be five, five, and four.” *slamming the stand three times continues*

Me: “I’m sorry, but there are at least ten tables ahead of you and we are completely full; there is going to be a wait to seat you.”

Woman: “Are you stupid? Which part of this are you not understanding? I need a five, five, and four!” *again, hitting*

Me: “Okay, I may be able to sit one four in 30 minutes, the other five maybe 35-40 minutes after that, and the five in another 35-40. That’s at best and there is almost no chance you will be sitting anywhere near each others tables.”

(This goes on for a good five minutes of slapping and a whole lotta “five, five, and four,” all whilst the host is being called stupid, idiot, and slow.”)

Me: “There is NO WAY for us to get you in immediately, and certainly not with fourteen people all sitting at the same time.” *gesturing to the chaos outside and the lineup going clear out the doors and down the street*

Woman: “Well, you will most certainly be sorry for losing our business!”

Me: “Yes, well, I think we will do okay.”

(We broke sales records by over $100,000 that stampede!)

Wants To Have An Angry Word With You

| England, UK | Bad Behavior, Language & Words

Customer: *walks in and announces to the shop at large* “Kites.”

Employee: “Serendipity.”

Customer: *frowns* “KITES.”

Employee: “Definitely.” *points to kites*

Customer: “KITES!”

Employee: “Kites!” *picks up kite and holds it out to customer*

Customer: “LOOK, YOU F****** R*****, I WANT F****** KITES! IS THAT SO F****** DIFFICULT?!”

Employee: “Gosh, sorry. I assumed English wasn’t your first language since you were just saying the one word over and over. We have kites. Here is a kite.”

Customer: “Kites?”

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