Category: Bad Behavior

In Line And Out Of Line, Part 16

| Temecula, CA, USA | At The Checkout, Bad Behavior

(A customer goes into the wrong line to do a return. She is a woman older than I and has with her a young girl, probably her daughter. While taking care of a layaway, I ask the lady if she is in line for a layaway, which is what the line is for. The following exchange ensues:)

Customer: “No, it is for a return.”

Me: “This line is for layaways only; the other line is for purchases and returns.”

(She immediately starts screaming at me.)

Customer: “I HAVE TO GO ALL THE WAY TO THE BACK OF THAT LINE?!?”

(The line has 2-3 customers, all with small purchases.)

Me: “That is the purchase and return line.”

Customer: “One of your employees told me that returns go to this line!”

Me: “Well, I can take you after this person.”

Customer: *whispering venomously to me* “I’ll make a scene, and you don’t want me to make a scene.”

(So I beat her to the punch.)

Me: *yelling* “Ma’am, I ALREADY told you I would go ahead and take you after this customer. This is the layaway line, and that is the purchase and returns line. I am doing you a favor.”

Customer: *in shock, quietly* “Thank you.”

(I finished up the layaway with the very nice lady I had been joking with before and took self-righteous return lady. She started up again, this time in a much more polite manner, telling me how she was told that that was the return line. I said nothing to her the entire transaction, so she stopped talking. I handed her the receipt without words, put back on my customer service face, and politely called the next person that had been in line longer than she had. I told my supervisor about it later, and she said, “Good for you. Do not let them run you over.” I just feel sorry for the kid.)

Related:
In Line And Out Of Line, Part 15
In Line And Out Of Line, Part 14
In Line And Out Of Line, Part 13

Friendship Is Tragic

| OH, USA | Bad Behavior, Wild & Unruly

(A frequent customer who bears a striking resemblance to Liza Minnelli will constantly call our jewelry department and ask vague questions. She has a distinctive voice and particular cadence when she speaks so you always know it’s her on the phone. Around Christmas, we receive this call:)

Me: “Jewelry Department, this is [My Name]. How may I help you?”

Not-Liza: “Do you… do you have jewelry boxes?”

Me: “Yes, we have an assortment of jewelry boxes. Are you looking for anything specific?”

Not-Liza: “I want… a jewelry box.”

Me: *knowing that she has a young daughter* “Are you looking for a little girl’s jewelry box?”

Not-Liza: “Are they pink?”

Me: “We have a few different types.”

Not-Liza: “Do you have… one with princesses on it?”

Me: “No, but we have a My Little Pony—”

Not-Liza: “I don’t want the My Little Pony!”

Me: “Well, we have the My Little Pony—”

Not-Liza: “I don’t WANT the My Little Pony!”

Me: “I’m trying to tell you what all we have.”

Not-Liza: “What DO… you have?”

Me: “We have ones with ballerinas, some that are sparkly, and… the My Little Pony—”

Not-Liza: “I DON’T WANT THE MY LITTLE PONY!”

(Two hours later my coworker and I spot her in the store, with a beautiful My Little Pony jewelry box nestled in her cart.)

Mowing Down The Questions

| MI, USA | MI, USA | Bad Behavior, Wild & Unruly

(I handle special orders at the farm store where I work. Quite a bit of it is parts requests for lawn and garden equipment. In five years I’ve rarely had someone come in prepared with brand and model information, and when pressed for it, they typically get annoyed and try to insinuate that I’m being the difficult one. Case in point:)

Me: “Hello, sir, how are you today?”

Customer: “Well, that all depends on if you’ve got what I want or not.”

Me: “All right, what can I help you find?”

Customer: “I need a part for my mower.”

Me: “Okay, be glad to help. What kind is it?”

Customer: “It’s a rider.”

Me: “I’m sorry; I meant what brand is it?”

Customer: “I don’t know. Aren’t they all universal?”

Me: “Umm… actually, no. There are hundreds of different brands and models, each taking different parts.”

Customer: “Well, mine is the blue one.”

Me: “I’m sorry but I need to know who makes it. Did it have a name or numbers on the side of the hood?”

Customer: “I think so.”

Me: “Great! What did it say?”

Customer: “I painted over all that last year.”

Me: “…”

Customer: “Look, I bought it here; you oughta be able to look something like that up in your computer.”

Me: “I can look up parts and prices, but I need a little information to get started on. Is there anyone at home where the tractor is that can perhaps go out and take a look at it and get the numbers off the serial tag under the seat?”

Customer: *disgusted sigh* “Well, see, the thing is, the dog don’t answer the phone!”

Me: “Ummmkay. Well, there are so many different applications. I just want to make sure you get the right part to get you going again; that’s the only reason I’m asking for more information. If I take down your name and number, can you call me when you get home and read what it says off the serial tag? Then we’ll be able to get you going.”

Customer: “So you’re telling me I wasted a trip in here because you don’t know what the hell you’re doing, then you want me to waste another trip in to get you something you should already have? So are you gonna pay my gas money? I drove all the way from [Neighboring Town, which is two miles down the road]. Forget it, I’m gonna go down the street to your competitor!”

Credited With The Best Solution

| BC, Canada | Bad Behavior, Money

(I work for the phone company and, like any other company, prices, promotions, and packages changed over time. I get a call from this customer who has a grandfathered single-line package for $20.95/month that due to some error got changed to the going price of $21.00/month for the same package. The customer calls in to complain. )

Customer: “My price got changed and now I’m paying more! I’m very angry!”

Me: “Yes. I can see what happened. There mus—”

Customer: *cutting me off in mid-word* “I demand to be given the old price back.”

Me: “The old price was grandfathered but we should be abl—”

Customer: *cutting me off again* “I’m sick and tired of you people always cheating me on my bill. I want to talk to a manager!”

Me: “I was going to suggest giving you a $5.00 credit. That would cover you for the next eight years and then you could call back in for another credit at that time.”

Customer: “F*** you, a******!” *click*

Minimum Wage And Maximum Rudeness

| GA, USA | Bad Behavior, Money

(I work at one of the few McDonald’s in Georgia where the company has started to use the electronic kiosk ordering stations that are used in Europe. A lot of customers feel the need to explain to me that they think these machines are a response to people wanting a $15.00 minimum wage and will eventually put me and other employees out of a job. Usually I ignore the minimum wage comment and explain to them that the reason I actually got my job in the first place is because of these machines, as I help people who don’t know how to use them, but one time someone takes things an [unnecessary] step further. About three months into my time working here, two men in their late-thirties-to-early-forties come in.)

Me: “Good morning. I can take your order right here if you’d like.”

(Both men briefly look at the regular registers, but end up walking back over. The first customer lists off his order very quickly, but I manage to punch in everything on the first try. I start taking his friend’s order when the first customer turns to him and says this:)

Customer: “You know what these machines are for, right? It’s because people want a fifteen-dollar minimum wage.”

(By now I am more than used to this sort of talk, so I decide to ignore him and continue to take his friend’s order. But the first man isn’t done.)

Customer: “Can you believe it? Fifteen dollars an hour, to work at McDonald’s!”

(Normally I pride myself on smiling and staying professional even when I have customers that are jerks, but seriously? I am standing RIGHT THERE! The customer then walks away to wait for his order, so he doesn’t see the death glare I am apparently giving him. His friend notices, though, and gives me the most sincerely apologetic look I’ve ever seen.)

Me: “Just so you know, he’s wrong. He’s not the first to say it, but he’s wrong.”

(He starts to apologize, but I just wave him off.)

Me: “Please don’t feel like you need to apologize for him.”

(He looks relieved that I am not mad at him, and I finish taking his order.)

Customer’s Friend: “I hope you have a nice day, ma’am.”

Me: “You too, sir.”

(Moral of the story: A little politeness goes a long way, and if you’re going to be an a**-hole to people, at the very least do it out of earshot!)

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