Category: Bad Behavior

That’s Your Parking Lot In Life

| Denver, CO, USA | Bad Behavior, Crazy Requests

(We have two towers in our hotel, with two separate sets of elevators. There are two parking garage levels on the far side of the hotel, in the west tower; the front desk is in the east tower.)

Lady: *rushing up, dragging her suitcase, breathless* “I’m really frustrated I can’t find your parking garage!”

Me: “Okay. When you parked, did you go UP a ramp or DOWN a ramp?”

Lady: “Neither. I went out the car wash exit and around the back.”

Me: “Okay, that’s our employee lot. Go back to that green sign behind you, take a left, go ALLLLL the way down that hallway, and there’s a door that says ‘Watch Your Step.’ Go through that door and you’ll be in the correct garage.”

Lady: “So I go to the end of the hallway, turn left and it’s there?”

Me: “No. Go to the green sign that says West Tower, has an arrow on it. Turn left. Follow that hallway all the way down — it kind of jags back there — and at the end, where the elevators are, is the door you need. Don’t go up the elevators; go through the door next to them.”

Lady: *stares at me for a second, confused* “Oh, okay.”

(She turns around and starts walking. She passes the green sign.)

Me: “Ma’am? Ma’am! Left! TURN LEFT!”

(She reaches the end of the lobby and turns down the wrong hallway. A few moments later I see a coworker escorting her back through the lobby while she is berating him. Later…)

Coworker: “That lady was so rude.”

Me: “Yeah, she didn’t really follow directions too well.”

Coworker: *nonplussed* “She told me I should build easier parking lots.”

Me: “Because you’re clearly the person responsible for how our parking lot is configured.”

(My coworker is 17, and looks it.)

Like Finding A Needle In A Bathroom

| AZ, USA | Bad Behavior, Health & Body, Non-Dialogue

I work in a 24/7 fast food joint with a public bathroom inside. The shop is next to a popular homeless shelter, and sometimes, someone homeless would come into the bathrooms to “shower.” We cannot turn anyone away from using the bathroom.

One morning, I come in at five am and our night crew lets me know that someone is in the bathroom. After about ten minutes, I hear hollering followed by banging. It sounds like they’re yelling “yoo-hoo!” and have a real good time. I text my night crew and they said it’s been going on since about two am, but they never saw anyone go in. Knocking on the door, no one replies; they just kept yelling.

My manager comes in shortly after and immediately calls the police. It takes the police officers over an hour to get the man to leave the bathroom. I am sent in to clean up after him, and the walls are coated in dirt, blood, and poop. There is toilet paper everywhere, and about a dozen used needles.

My manager tapes garbage bags to my legs and arms, and right before I actually go in, the police stop me because it’s a crime scene. They take ONE needle, and leave.

It took me about two hours to clean it, and I cried while mopping the walls and picking up dirty needles.

Getting Bitter About It

, | OK, USA | Bad Behavior

(We have two kinds of iced tea, sweet and unsweet, and we also have two different artificial sweeteners. Many people want these sweeteners if they get unsweet tea. The customer pulls up to the window I’m working during one of our busiest times.)

Customer: “Hi, I just came from [Other Location] and I got an unsweet tea. I was wondering if I could have some sweeteners.”

Me: “Sure, let me go get some.”

(I run and get a couple packets of each sweetener to see which one the woman wants, and she shakes her head as soon as she sees them.)

Customer: *starting to get angry* “You don’t have [Other Brand of sweetener]?”

Me: “I’m sorry, no, but I can—”

Customer: “Guess I’ll have to do without it. Thanks for nothing, b****!”

(The woman speeds out of the drive-thru, nearly hitting someone on her way out.)

Customer #2: *having heard the better part of the exchange* “Good thing I don’t need [Other Brand of sweetener], but she needs some for her attitude.”

Gunning For A Punchline

| NY, USA | Bad Behavior

(Our theater has a “No Weapons” sign outside.)

Customer: “I saw you had a ‘no weapons’ sign out front?”

Me: “Yup. We put that up due to the recent tragedies that have occurred at theaters.”

Customer: *snarky* “Well, how do you know I don’t have a gun under my shirt? I could be packing heat!”

Me: “Well, sir… I’d call the police to inform them of any guest whom I might be suspicious of.”

Customer: “But wouldn’t you get in trouble for disturbing a peace officer for doing something like that?”

Me: “Sir, $9 an hour isn’t worth my life. If you’re trying to tell me you have a gun, I’ll call the police and radio my manager this instant.”

Customer: *lifting his shirt to show me he’s unarmed* “I’m not armed! Jeez, you’re such a kill-joy!”

(He leaves.)

Me: “Who the h*** thinks it’s funny to joke about having a gun in the wake of several real-life shootings?”

Coworker: “He’s the second one this week.”

(Seriously, don’t do this. It’s disturbing and freaks us out.)

Sweet Suite Karma

| IL, USA | Bad Behavior, Hotels & Lodging

(I work at a small call center for a catalog company. A well known hotel chain’s toll free phone number is one digit different than ours. They printed out an advertisement and accidently put our phone number on it instead of theirs, so we’d get a couple of calls a day where we had to explain to a customer the mistake and give them the correct number. Most people were understanding, but then I took a call from this particular person:)

Me: “Thank you for calling; how can I help you?”

Customer: “Yeah, I want to book a room at your Orlando location.”

Me: “Oh, I’m sorry, there was a misprint in a recent advertisement of [Hotels]. You dialed the wrong number. You want [correct number].”

Customer: Excuse me?

Me: “There was a misprint in a recent advertisement of theirs. You dialed the wrong number. You want [correct number].”

Customer: “No, I know I dialed correctly. Now, I need to book a room. ”

(The conversation catches the ear of the president of the company who is walking by. He stops at my desk. I shrug my shoulders at him and show him the hotel ad. He nods, understanding what’s happening.)

Me: “I’m sorry, sir. This is [Company], not [Hotels]. The correct number is—”

Customer: “Now, you listen here. I’m not an idiot! I dialed the correct phone number. Now, are you going to take my reservation or not?!”

(The president gets my attention again.)

President: *quietly* “Put him on hold; I’ll talk to him.”

Me: “Sir, would you like to talk to my boss?”

Customer: “YES, I would!”

(I put the customer on hold and poke my head in the president’s office. I tell him what line he is on. The president motions for me to stay.)

President: “Hello, I understand you are trying to book a room? Uh-huh. Okay. What weekend are you and your family coming down? Uh-huh. OK, because of your inconvenience, we will upgrade you to the president’s suite at no extra charge. Here is your confirmation number—” *rattles off a meaningless number* “Thank you, and we’ll see you on the 30th. Goodbye.”

(I am wide-eyed in shock and holding back my laughter.)

President: “That’ll teach him to open his ears…”

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