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Category: Bad Behavior

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No One Can Get Their Point

| FL, USA | Bad Behavior, Food & Drink

Customer: “Can I have a pound of turkey, sliced thin, please?”

Me: “Which kind of turkey?”

Customer: *pointing to something in my meat case* “This one.”

(I have no way to tell what she’s pointing at, since the counter, the meat rack, and all the meats on it are blocking my view. I can only even see her arm down to the elbow.)

Me: “I can’t see what you’re pointing at, ma’am.”

Customer: *jabbing her finger at it* “THIS one.”

Me: “The counter is blocking my view, ma’am.”

Customer: “Then look closer, you f***ing [disabled slur]!”

Me: “Please don’t use language like that in the store, ma’am. Could you just tell me which kind you want?”

Customer: “THE ONE I’M POINTING AT!”

Me: *giving up and guessing* “Oh, you mean the [Brand] hickory smoked honey.”

Customer: “YES! What was so hard about that?!”

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They’re Uber Demanding

| Orlando, FL, USA | Bad Behavior, Family & Kids, Popular, Transportation

(I am manning a taxi stand at a sports complex hosting a national cheerleading competition. I am offering complimentary cold water to guests who are using our taxi service, as it is sometimes hot and humid in the Sunshine State. I am approached by two adults and a child who appears to be nine or ten years old.)

Dad: “We would like to go to [Destination].”

Me: “Certainly, sir. Can I offer anyone a cold water for the ride?”

Dad: “That would be great.” *takes water and turns to daughter* “Honey, would you like a cold water?”

Daughter: *crosses arms, frowns* “I WANT A STRAWBERRY LEMONADE.”

Dad: *turns to me, thrusts the water in my direction* “She wants a strawberry lemonade.”

Me: “No strawberry lemonade here, sir. Just complimentary water.

Dad: “BUT SHE WANTS STRAWBERRY LEMONADE!”

Me: “…”

(I close the door and watch the taxi drive away.)

Coworker: “Did that just happen?”

Me: “I’m going to start weeping for the future now.”

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Complaint Compliant

| Lexington, KY, USA | Bad Behavior, Crazy Requests

(For years our store’s deli has had meat/cheese slicing available as an on-demand service, with no additional slicing fee. More recently, many customers have been taking advantage of this, getting up to 14 or more pieces sliced at once. To hopefully put a stop to this and to save on labor costs, our corporate offices have decided to change this policy to an ordering system with next-day pickup PLUS a $2 charge per piece. There are several signs posted around our deli explaining the new policy. However we’ve had several customers either not pay attention to these signs or just think we’ll slice their order anyway.)

Customer: “Excuse me, could I get this ham sliced?”

(I apologize to the customer and explain the new rules to him in case he might not have seen the signs.)

Me: “We can still slice you order for you but it won’t be available until tomorrow morning, and there is a two dollar fee.”

Customer: “This is stupid! I live in [Town 20 miles away] and you expect me to come back tomorrow? AND I have to pay two dollars more? What are you going to do about this?”

Me: “I’m sorry, sir, there’s nothing I CAN do. Corporate is the one that started this new policy, not us. All of this is above my pay grade.”

(The customer grumbles under his breath and storms off. I think that’s the end of it but about ten minutes later I see that the same customer has cornered one of our managers. Later, as I’m about to go on my lunch break I ask the manager what happened.)

Me: *to the manager* “So, I’m guessing that guy bugged the crap out of you about slicing, too?”

Manager: *exasperated sigh* “YES! That was one of the most hard-headed people I’ve ever dealt with…”

(She begins telling me about HER interaction with the customer:)

Customer: “I just spoke with one of your associates. You mean to tell me you won’t slice when I ask anymore?”

Manager: “No, sir. Corporate changed the policy two months ago as a cost-cutting measure.”

Customer: “Well, then, what are you going to do?”

Manager: “We’re doing exactly what corporate told us to do, sir. My associate and I have explained the new rules to you.”

Customer: “I don’t think you understand…I’m complaining! I live in [Town] and I shouldn’t have to come back tomorrow!”

Manager: “No, I do understand, sir. You’re not the only one who’s had a problem with the new rules. If you have any questions or complaints, you’ll need to call HQ.”

Customer: “Excuse me, but this is supposed to be customer service and you’re being very rude to me!”

Manager: “Sir, I’m being as nice as I can be in this situation. We cannot slice for you right this minute and we’ve given you alternative options.”

Customer: “You DO understand me, right?… This. Is. A. Complaint!”

Manager: “Sir, as I’ve already explained, this is a corporate issue. If you want to complain, give them a call. There’s nothing more I can do for you at the store level.”

(Apparently, this went in circles a few more time before the customer finally stormed off.)