Category: Bad Behavior

From Now On, Always Use That Line

| Cincinnati, OH, USA | Bad Behavior, Crazy Requests, Time

(I do returns and am waiting for a price check to come back. The elderly women who is next in line thinks the three-minute wait is too much.)

Customer: “What is taking so long?”

Me: “Someone is checking the price on these boots for me, ma’am. It’ll be just a minute.”

Customer: “Well, it’s taking too long. Can’t you just help me?”

Me: “I only have this one register. It will be just a second.”

(It takes maybe another minute. I get the price and start processing the return.)

Customer: “This is taking forever.”

Me: “I am exchanging items for this customer, ma’am. Just be patient.”

Customer: “Could you be any slower?!”

Me: “Probably, ma’am. Would you like to see?”

Customer: “No! I don’t have time to wait in this line!”

Me: “Well, what else would you do in a line? They’re designed to wait in.”

(At this point an assistant manager had come up, laughing, and took the lady to another register to do her return.)

This Customer Is Broken

| Traverse City, MI, USA | At The Checkout, Bad Behavior

(I am cashiering, and about six-months pregnant with a belly that is really showing. I am used to my regulars pushing their cart around to the end so I can scan larger items without lifting them, and think nothing of it when an older woman pushes her cart to the far side of the belt. I reach in and pick up her bag of pizza rolls, scan them, and proceed on to scan a 7oz package of turkey. As I set the turkey back down, on top if the frozen pizza rolls, she hits my scale with her fists, and stares me down with venom in her eyes.)

Customer: “You’re going to break them. Don’t touch the stuff. Just ring it up.”

(I am confused, and pick up her eggs to scan, and she yanks them out of my hand, all the while going rabid in front of my very eyes.)

Customer: “I told you not to touch them! You already broke my pizza rolls. You always break everything!”

(She is near tears, and I am kind-of scared of her, so I page my manager. My manager takes over and after a long time of coaxing her to let him, he manages to scan every item. The whole time, this woman is spitting out her teeth about how I break her pot pies, smash her bread, and bruise her apples. Being hormonal and agitated, I walk over to the woman, and in front of my manager say:)

Me: “I expect an apology from you. I have never done a thing to you, and had done nothing to deserve this emotional payload on top of me. You make me feel bad, you make me look bad, and this is my JOB. Please do not come through my line again. If you do, ask for the manager. I will not serve you again.”

(I turned around, weeping furiously, and took a break. The next day, she came in with a red rose, and apologized to me… but as she walked out the door, she screamed, “Don’t let them get your baby. Don’t let them kill your baby!”  My manager overheard, and told her she was no longer welcome on our establishment.)

Has Some Serious Bag Baggage, Part 2

| Traverse City, MI, USA | At The Checkout, Bad Behavior

(I’m cashiering, heavily pregnant, and not ready to put up with much. Over walks an older man with a frozen pot pie and ice cream. I work at a bag-less store, and it costs a nickel for a paper bag, 10¢ for plastic. He stands at the end the belt, looking at the toothpicks.)

Customer: “Can I get this stuff in a bag?”

Me: “Yes, you can. They’re 5¢ for those ones.” *gesturing to the paper stack*

Customer: “I am not paying for a bag. I bought it, and I deserve a bag!”

Me: “I am sorry, but by not offering bags for free, we can keep our prices lower than other stores. If you go to another store, the price of your bag is already added to the price of your groceries, so you’re still paying for it in the end. This way we can sell ice cream for $2.49 instead of $5.29. Would you like to purchase the bag, sir?”

(The man chucks his potpie down on the belt; it skips and hits me. Then he smashes his ice cream down, damaging the product, and storms off.)

Customer: “I’ll go somewhere they won’t charge me for a d*** bag, then!”

(And off he went to drive four miles away and pay more for his ice cream. Meanwhile, after filing an incident report because I had been hit by the potpie, my manager wrote the damaged product off, and we had potpie and ice cream on break that night.)


Has Some Serious Bag Baggage

Unable To Validate His Reasoning

| Canada | Bad Behavior, Criminal & Illegal, Transportation

(I work at an underground parking lot. Above it is mostly offices and a few shops. Recently a gym moved into the building and offers their clients two free hours of parking as long as they validate their tickets and insert it into the pay machines. A man inserts his ticket into the machine and drives up to the gate. The gate doesn’t open so I look up at him.)

Customer: “I was at the gym.”

Me: “Oh, it looks like the ticket didn’t scan properly. You can go back upstairs to the gym and rescan it.”

Customer: “No, I don’t want to do that. I was only at the gym for 15 minutes! I wanted to sign up for the gym but I didn’t have any ID on me so I had to leave.”

Me: “The discount only applies if the ticket is scanned at the gym. You’re welcome to back up and get it scanned again or pay the fee.”

Customer: “I didn’t scan my ticket. No one told me to do that.”

Me: “Oh, I’m sorry. Well, like I said, you can go up and scan it. It will take the discount off. Or, if you don’t want to you can pay the $5.”

Customer: “No, I don’t want to do either. Let me out.”

Me: “Sorry, I can’t do that. You parked here and your ticket shows you owe $5. You can scan it at the gym or pay it.”

Customer: “No, I don’t have my wallet on me. Let me out.”

(This goes on for about ten minutes. We aren’t allowed to let them out for free as the money would come out of our pay checks.)

Customer: “Guess how old I am?!”

Me: “I don’t know how that is relevant.”

Customer: “I’m only nineteen! And guess where I work? At [Brand] fitness. I’m a personal trainer. Hey, I’ll make a deal with you. Look at this—” *he shuffles through his phone and shows me a picture of a man with no shirt on* “—if you want I can hook you up with him! Just let me out.”

Me: “No, thank you. Please either pay the ticket or back up and get the ticket scanned.”

Customer: “I’ll train you! Come on!”

Me: “No, thank you. Like I said, you have two options. Please choose one.”

Customer: “What if I ram the gate? I can get out that way.”

Me: “There’s a camera right behind you. It would log your license plate and you’d be charged for the price of the gate — which is more than the cost of your ticket.”

Customer: “Just let me out! I don’t want to do either things! I have things to do! I make $37 an hour! Just let me go.”

(This goes on for about another twenty minutes. Had he backed up and gone to the gym he would have been out in less than five.)

Me: “If you’re unwilling to pay or back up, I’m going to call security.”

Customer: “I’m not doing it!”

(I call security who comes down a few minutes later. I explain to the security guard what’s been happening and that I won’t be letting him out for free.)

Security guard: “You can either pay the ticket or back up and go get it scanned.”

Customer: “I’m not doing either.”

(He proceeded to argue with the security guard for ten minutes. Eventually he backed up and got the ticket scanned. The entire process took over forty-five minutes when it should have taken only five.)

Your Enemy Is Known

| WV, USA | Bad Behavior, Technology

(We often have video games out for testing. A game called ‘XCOM: Enemy Unknown’ has recently been released and we have it out for testing. I have my own personal save file on the hard drive, and a different memory unit for patrons. There is a large sign on the console that no patrons are to use the hard drive. One day, I glance up, and noticed a patron playing ‘XCOM’. As I watch him, I noticed that he is playing on my save file. I walk over to him.)

Me: “Sir, that is an employee save file. Could you please exit to the menu and use a customer file?”

(As I am saying this, the patron continues to play the game.)

Me: “Sir, do you hear me? Please exit to the menu.”

(He looks at me, but continues to play.)

Patron: “Huh? Oh, yeah, sure.”

(He continues playing. He moves one of my soldiers into a very bad position.)

Me: *urgently* “Sir, you really need to exit to the menu.”

(The game moves into the alien’s turn. It is now impossible to exit. One of the aliens shoots, and kills, the soldier that the patron moved into a vulnerable position. The patron then exits the game and goes to the menu. A few days later, the same patron comes back into the store, and walks up to me.)

Patron: “Hi, I’d like to purchase XCOM, please.”

Me: “Okay, that’ll be $50. Oh, you know, by the way, Wednesday? When you were playing XCOM on the display TV? You killed my best soldier.”

(‘XCOM’ features ‘permadeath,’ meaning that if a soldier dies, they are dead for the rest of the game.)

Patron: “What? No, I didn’t.”

Me: “Yeah, you did. When you were playing on my file, that girl that you moved to where she was being flanked, and she got killed, she was my best soldier.”

Patron: “And she’s dead?”

Me: “Yeah, she’s dead.”

Patron: “Well, sorry about that. How is she now?”


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