Category: Bad Behavior


Welcome To The Entitlement Circus

MI, USA | Bad Behavior

(Back in 2000-2001, I worked in a well-known retail store in the electronics department, stocking and helping out customers. I am straightening the aisles when a customer comes up to me with a sales ad.)

Customer: “Do you have this DVD player with the VCR in stock?”

Me: “I don’t have it in stock; would you like a rain check?”

Customer: “How do you know? You haven’t looked.”

Me: “I sold the last one four hours ago. There aren’t any more on the shelf or in the back.”

Customer: “Could you check again?”

(I take the customer with me to the empty shelf where the DVD player should be.)

Me: “Ma’am, the shelf is empty. I’m sorry but we don’t have anymore.”

Customer: “Could you look in the back?”

Me: “I looked in the back for the previous customers that have already asked and there wasn’t any in the back stockroom.”

Customer: “Could you check again?”

(Without arguing, I agree to check in the back. I walk in the back stockroom knowing I am wasting both our times looking so I do the old “check the back stockroom” trick where I go in the back room and sit down for a few minutes and come back out.)

Me: “Sorry, ma’am, I don’t have any.”

Customer: “I want to speak to your manager.”

Me: “Okay.”

(I go the phone and dial the manager’s number. He comes over to my department.)

Manager: “What seems to be the problem, miss?”

Me: “Your stock boy doesn’t know how to look hard enough. I want this DVD player and he told me there isn’t any on the shelf or in the back.”

Manager: *to me* “Is this true? There’s not any in stock?”

Me: “Yes, sir. I sold the last one four hours ago.”

Manager: “Ma’am, I could offer you a rain check.”

Customer: “That’s not good enough. I want it now.”


(The manager leaves and walks away.)

Customer: *with a smirk* “I hope you learn your lesson.”

(She walks away. I finish straightening the aisle and seek out the manager. He isn’t on the floor so I go to his office in the back. When I see him in his office, he looks at me.)

Me: “Sir, you wanted to see me after straightening the aisles?”

Manager: *smiling* “You actually thought I was going to write you up?”

Me: “That is what you said.”

Manager: “Why? You made a sale.”

Me: *confused* “We didn’t sell anything to her. She walked out with nothing.”

Manager: “Yes, you did. Sometimes it’s the intangible items that sell. You may have not sold her a DVD player, but you sold her satisfaction knowing she was in control and could have people reprimanded at will.”

Me: *not happy* “Sir, with all due respect, I work in retail not a circus show. If she wanted entertainment, tell her to go to the movies.”

Manager: “I won’t put you though that next time.”


Not A Skinny Woman

| CO, USA | Bad Behavior, Pets & Animals

(I’m looking around in a renaissance festival shop that specializes in real animal furs. A woman in a rockin’ outfit walks up to the employee that’s helping me right now.)

Woman: “Excuse me!”

Employee: “Yes?”

Woman: “Your store is a sick madman’s shop! I don’t understand what the h*** is wrong with you! These poor animals all died for this?! You’re a monster!”

(She storms off angrily, flipping off the shop owner.)

Me: “Should I tell her that leather’s made from cows?”

(That rockin’ outfit was made of full leather!)


When Sugary Doesn’t Mean Sweet, Part 2

| Philadelphia, PA, USA | At The Checkout, Bad Behavior

Customer: “I’ll take a vanilla ice cream on a waffle cone, please.”

Me: *walks over and grabs a waffle cone*

Customer: “No, not that cone. A WAFFLE Cone.”

Me: *goes and grabs a wafer cone*

Customer: “No, a WAFFLE CONE.”

Me: *grabs a sugar cone*

Customer: “Yes, that one.”

Me: “A sugar cone.”

(A few minutes later, the same customer comes up…)

Customer: “Watermelon on a waffle cone.”

Me: *goes straight for the sugar cone*

Customer: “Yes, finally you got it right.”

When Sugary Doesn’t Mean Sweet


Hold For An Hourly Rate

| St. Louis, MO, USA | Awesome Workers, Bad Behavior, Money, Popular

(I work for a third-party seller/distributor of cellular phone service. It is the late 1990s, when cell phone service is just starting to transition from analog to digital in most states. Because a credit check and a contract is required to activate service, some customers are surprised when the credit check comes back that we require a monthly billing to their credit card, or worse, a $700 deposit. I take a call from a customer. After I run the credit check, I get the alert that he will need to pay a deposit or set up automatic payments.)

Customer: “What do you mean? My credit’s fine! Check it again!”

Me: *calmly* “I could check it again, sir, but it’s going to come back with the same result.”

Customer: *getting angry* “Well, it shouldn’t!”

Me: *still calm* “I’m sorry you feel that way, sir, but that’s what always happens when we get a report like this. In order for me to activate a line for you, I’ll either need to take down a deposit, or set up payments using a credit card.”

Customer: “I want to speak to your supervisor!”

Me: “I am one of the supervisors.”

Customer: “Then let me speak to somebody else!”

Me: “Sir, if I get you on the line with someone, they’re only going to tell you the exact same thing that I am.”

Customer: *yelling* “I DON’T CARE! Get me on the line with your supervisor!”

Me: *still calm* “All right, sir, no problem. Would you mind holding for just a minute?”

(We were always forced to ask permission to put people on hold, never tell them we were putting them on hold.)

Customer: *now irate* “I DON’T WANT TO BE PUT ON HOLD!”

Me: “I’m sorry, sir, but in order for me to get you on the line with someone else, I need to place you on hold.”

Customer: “I’ve been waiting long enough, and I don’t want to wait anymore! I want to talk with someone else RIGHT NOW!”

Me: “I understand, sir. Let me place you on hold—”

Customer: “NO, D*** IT! Don’t you DARE place me on hold! This is a waste of my time! Do you know how much I make an hour?”

Me: *rolling my eyes* “No, sir, I don’t.”

Customer: “$350.00. I charge $350.00 per hour, and in the time I’m talking to you, I could be making money. You’re wasting my time, and I’m losing money!”

Me: *matter-of-factly* “Sir, do you want to know how much I make an hour?”

Customer: “No!”

Me: *taking authority on the line* “Too bad, sir. I make $9.00 an hour. And I’m telling you this to give you some perspective. Between the two of us, the only one that can help you get your service turned on IS ME. Frankly, I don’t care how much you make, and it doesn’t motivate me to give you better service than anyone else. So you can either let me place you on hold so I can get a supervisor, or I’ll be glad to end the call, and you can go to a local [Company] store and do this all over again with them.”

Customer: *silence*

Me: “I’m going to place you on hold now, okay?”

Customer: “Fine.”


Give A Dog A Bad Name

Portland, ME, USA | Bad Behavior, Bigotry

(I work in a small department store that also sells cigarettes. A regular customer comes in with his dog. We’re generally pet-friendly and just assume any dog brought in is a service dog. The man comes to the register with a couple of items and asks for a pack of cigarettes. While he is standing at my register, a black woman comes in. The dog goes crazy, barking at her, and she dashes behind my register and hides behind me.)

Me: “Sir, we’re a pet friendly establishment, but if your dog is going to bark at customers, I’m going to have to ask you not to bring him in anymore.”

(The man is beet-red in the face and looks livid, but he doesn’t say a word as he takes his stuff and leaves. Less than twenty minutes later he comes back.)

Customer: “I want the items you stole!”

Me: “Sir, I didn’t take anything.”

Customer: *brandishing his receipt* “I bought candles, and they weren’t in my bag; I want them now. And another thing, my dog is a service dog. I’m a d*** vet and I fought overseas so that [racial slur] can f***ing live here and go [makes rude sounds mimicking ululating] all over the place.”

Me: “Sir, please calm down.”

Customer: “You f***ing n*****-lover! That was a service dog; I can bring him anywhere I f***ing want!”

Me: “Sir, service dogs are allowed in any public place, but if they cause a disturbance, we are well within our legal right to refuse them entrance.”

(At this point he’s come around the counter at me and is leering over me. My coworker, a young black man, has to come step in between the man and me.)

Coworker: “I’m going to have to ask you to leave or I’m going to call the police.”

Customer: *string of profanities and racial slurs*

(Finally we get him to leave with further threats of calling the police. Not twenty minutes later however he comes back in demanding the candles I supposedly stole.)

Me: “Wait right here by the door. I’ll get them.”

(While I go to grab the candles, he proceeds to yell at all the patrons in the store to watch their bags and check their receipts because we are “dishonest n*****-lovers who steal.” I hand him his candles.)

Customer: “F*** you, b****; enjoy your African store!”

Coworker: “We will; thank you.”

(He left. However, my manager refused to allow us to ban him from the store, and I had to deal with him twice more before I resigned.)

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