Category: Bad Behavior

Got Belly Offended

| Fort Worth, TX, USA | Bad Behavior, Holidays, Spouses & Partners

(A customer asks if we carry anklets, so I lead him to our selection.)

Customer: “Don’t you have any for belly dancing? Like the ones that jingle?”

Me: “Unfortunately not. Is your wife a belly dancer?”

Customer: “What, do you have to be a belly dancer to buy these or something? Of course she’s not a belly dancer. What a stupid question.”

Me: “Uh… I only asked because you had said… never mind. Let me know if you need anything else.”

(A few minutes later, he comes to the register to purchase the anklet. I ring him up, hand him his purchase, and wish him a Merry Christmas.)

Customer: “You’re a dumb mother-f*****, aren’t you?”

(I still don’t know what his problem was!)

Toying With The Welfare State

| NH, USA | At The Checkout, Bad Behavior, Holidays

(I’m the toys’ department manager at a major retail store. When an item gets damaged we do a special mark down on it to try to sell it. We can do this two times before the price is brought to zero and we throw it out. A lady comes up to me with a toy that has been marked down and I clearly write “as is” on the tag.)

Customer: “This toy is ripped open and dirty. Can you take some money off it for me? ”

Me: “No, ma’am, I’m sorry. It’s already been marked down and clearly states the product is being sold “as is.” I’m not taking any more off.”

Customer: “Well, I see there are two stickers on it! The one on the bottom says 35% off and the one on top says 25% off! Why is the lesser one on top?”

Me: “When I first marked it down it took 35% off the original price. Since it didn’t sell I did another mark down on it for 25% off the previous 35% off price. On top of that the toy was already on clearance before it was marked down. You are getting a $30 toy for $5.72 right now. If I take any more off the system will automatically delete that toy out of our inventory and I will have to throw it away.”

Customer: “Well, I live on welfare and don’t have that much money! What do you suppose I do for my son for Christmas?”

Me. “The local church has a program that gives low income family’s new clothes for Christmas and there is always Toys for Tots. You could try them if you have difficulty affording presents.”

Customer: “You just think I’m white trash, don’t you? That’s why you won’t take more money off for me! You think you’re better than me because you have a fancy job and no kids to support! You don’t know how rough Christmas time is when you have kids!”

Me: “Actually I have a four-year-old son.”


(She then threw the toy on the floor and stormed away…)

You Hanukkah’t Win, Part 2

| Lake George, NY, USA | At The Checkout, Bad Behavior, Holidays, Religion

(My boss is finishing a transaction at the register. The customer has been rude and difficult the entire time that she’s been in the store. I am on the register next to her, looking something up for another customer.)

Boss: “Thank you for coming in today and have a happy holiday!”

(The lady’s face goes beet red and she starts yelling.)


(My boss’s eyes go wide.)

Boss: “Ma’am, please stop yelling.”

Customer: “I WILL NOT STOP YELLING.” *customer turns to me* “You must agree with me!”

Me: “Ma’am, I don’t really have any say in this.”


Me: “Ma’am, you misunderstand. I’m Jewish.”

(The customer looks between my boss and me and then storms out.)

Boss: “Have I told you lately that I love you?”

You Hanukkah’t Win

Not Bready For The Holidays

| OH, USA | Bad Behavior, Crazy Requests, Food & Drink, Holidays

(We’re a small bread store that bakes everything fresh daily. We don’t have anything frozen or hidden in the back to sell, though some customers don’t seem to understand this. It is Christmas Eve and we have been slammed with customers. Even though we close at three, we’ve sold out of pretty much everything by noon. It is 2:30 and my dad and I are cleaning up and getting ready to close up shop. At this point, we’re just waiting on a couple of orders and we’ve put a ‘sold out’ sign in the window. Despite the sign, some people have wandered in and asked if we’re really sold out of bread, but are polite and understanding when we tell them we’ve got only a couple cookies left. I’m cleaning up some of the unending flour mess when this couple walks in:)

Dad: “Hello! As you can see, we’re pretty much sold out.”

Lady: “What’s that there?” *points at the rack where we’ve got the remaining orders*

Dad: “Those are orders we’re holding.”

Lady: “I’ll buy that loaf there.”

Dad: “I’m sorry, ma’am, but that bread belongs to someone who placed an order earlier. All we’ve got are these cookies and this roll.”

Lady: “But I’m here and I have money.”

Dad: *trying not to lose his cool and yell at her* “Ma’am, that loaf is already sold.”

Lady: “You’re really out of bread?”

Dad: “Yes. Sorry about that. Have a Merry Christmas!”

(The couple leaves. Just as the door closes and they walk down the street.)

Dad: “You’d be really mad if that order was yours and I sold it!”

Capricious About The Capris

| MB, Canada | Bad Behavior, Technology

(The phone rings at work one day and I answer it.)

Me: “Hi, thanks for calling [Store]. How may I help you?”

Customer: “Hi. I was wondering if you could put a pair of pants on hold for me.”

Me: “No problem. What pants did you need?”

Customer: “I have the number.”

(Most often this is the number of the product on our website and short of pulling the site up and looking at the image the number doesn’t help us find the item.)

Me: “Actually, if you can just describe the item I could find it faster.”

Customer: “It’s a pair of white Capri pants.”

(We currently have six different styles of white Capris in store.)

Me: “Okay… Is there anything else you can tell me about them?”

Customer: “No! I told you, I just have a number!! I’m doing a favour for a friend.”

Me: “All right, do you at least know if they are dress capris or denim capris?”

Customer: “NO! I JUST have a number! Are you not listening?”

Me: *sighs* “Sorry, it’s just we have multiple pairs of white capris and the number doesn’t help me find them short of looking at every pair and trying to match your number.”

(At this time our computer system was in use to ring customers through so I could not use it.)

Customer: “Then do that! The number is…” *states eight digit number quickly*

(I went around looking for the pair but I couldn’t find them in our stock. As we were having our summer clearance we were out of a lot of items.)

Me: “Sorry, ma’am, but we don’t seem to have that item available.”

Customer: *in a very condescending tone* “Well, can you find where it does?”

Me: “Sure; however, just to let you know for future, you can find what store has it by finding it online. Just type the number you have into the website and it will tell you what store carry it in the size you are looking for.”

Customer: “Sure, that’s great if I have a computer.”

Me: *thinking she didn’t have access to one now* “No problem, just for next time so you don’t have to call multiple stores.”

Customer: “I SAID, it’s great IF YOU HAVE A COMPUTER!”

Me: “Okay, I’ll look it up for you here. What is the number?”

Customer: “I already told you! It’s—” *repeats number superfast*

Me: “So that was—” *repeats the first five digits* “—and then?”

Customer: *yelling at this point, repeats the whole eight numbers again*

(I look it up on our system checker which is more accurate and faster than the website but it doesn’t show photos and is only updated every night. Unfortunately her item was sold out across the province, the closest store to have was in Saskatchewan.)

Me: “Sorry, but it looks like the closest place that has it is [Location outside the province].”

Customer: “Can you transfer it in?”

Me: “Unfortunately, we cannot do transfers under $75 and this item is only $20.”


Me: *trying really hard to keep calm as she keeps yelling and treating me like I’m stupid* “You can always order them online. If you don’t want to pay for shipping, you can ship them to the store for free. Just typing in your number in the website will bring the item up.”

Customer: “Okay, I’ll do that.” *very sarcastically* “Thanks for the help.” *hangs up*

Me: “I thought she didn’t have access to a computer.”

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